SWK

What SWK does

SWK (Stadtwerke Krefeld AG) is a German municipal utility (Stadtwerk) headquartered in Krefeld, Germany, owned by the City of Krefeld and operating as a public limited company (AG) since 1854. The company delivers an integrated portfolio of energy supply (electricity, natural gas, district and near-field heating), public mobility (bus, tram, on-demand SWCAR service), drinking water and wastewater services, and waste management/disposal to residential and business customers in Krefeld and the surrounding Lower Rhine (Niederrhein) region. Approximately 110,000 Krefeld households are served with drinking water delivered through an 800+ kilometer pipeline network sourced entirely from groundwater across 40+ wells.

The company's technology backbone is a cloud-native multi-service utilities platform delivered through the SWK website, the SWK Kundenportal, and the SWK App (iOS/Android), with centralized authentication via SWK Login (supporting biometric SSO). The SWK App integrates public transport ticketing (including the national DeutschlandTicket at €63/month, the NRW-wide eezy-Ticket check-in/check-out fare system using GPS/Bluetooth, SchokoTicket, Ticket2000, SozialTicket and other subscription tickets), car sharing (SWCAR), energy contract management, waste collection reminders, and real-time route planning. Underlying infrastructure includes Microsoft Azure cloud hosting, Azure Application Insights for performance monitoring, Mapbox for mapping, and third-party analytics (Hotjar, Contentsquare, Optimizely, Google Analytics). Customer service is augmented by an NLP chatbot ("Cosmo") and an outsourced call center operated by Capita Energie Service.

SWK operates through 11+ wholly-owned subsidiaries, including SWK ENERGIE GmbH (energy supply), SWK MOBIL GmbH (mobility), NGN Netzgesellschaft Niederrhein mbH (water/gas network), EGK Entsorgungsgesellschaft Krefeld GmbH & Co. KG (waste disposal and water laboratory), GSAK (street cleaning and waste management), and EGN Entsorgungsgesellschaft Niederrhein mbH (regional waste disposal). Revenue is generated primarily through recurring subscription contracts for electricity, gas, water and waste, complemented by subscription and usage-based transport ticketing, and direct sales of heating solutions (Fernwärme, Nahwärme, heat pumps, photovoltaic systems) to commercial customers. Distribution is direct-to-consumer via digital self-service (app and portal), physical service centers in Krefeld, Straelen and Wachtendonk, and B2B channels for employer-subsidized DeutschlandTicket Job offerings. The company is governed by an executive board led by spokesperson Carsten Liedtke alongside Kerstin Abraham, with Jürgen Hengst as Chairman of the Supervisory Board.

Name

SWK

Legal name

SWK AG

Website

https://swk.de

Company type

Private

Founded year

1854

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SWK (Stadtwerke Krefeld AG) is a municipally owned German utility providing integrated electricity, gas, heating, water, waste management, and public mobility services to approximately 110,000 households and businesses in Krefeld and the Lower Rhine region through a multi-subsidiary group and a unified digital platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Krefeld

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Energy Supply (Electricity & Gas): SWK supplies electricity and gas to residential and business customers in Krefeld and the Lower Rhine region. Revenue is generated through recurring supply contracts, with pricing including base and consumption components. SWK offers green electricity (TÜV-certified), heat pump tariffs, and EV charging tariffs.
2. Public Mobility (ÖPNV): Revenue from ticket sales for bus and tram services in Krefeld, including subscriptions (Abo), single tickets, and special tickets (DeutschlandTicket at €63/month, eezy-Ticket, SchokoTicket, SozialTicket, DeutschlandTicket Job, etc.). Also includes SWCAR on-demand car sharing revenue.
3. Water Supply & Wastewater: SWK supplies drinking water and manages wastewater for Krefeld, serving approximately 110,000 households. Water is sourced entirely from groundwater and distributed through a network exceeding 800 kilometers. Revenue is included in municipal service fees.
4. Waste Management & Disposal: Through subsidiaries GSAK and CURANTO, SWK provides waste collection and disposal services, including scheduled pickup, bulk waste (Sperrmüll), and recycling center operations (Wertstoffhof).
5. Digital Services & Premium Features: Revenue from digital services including eezy-Ticket (pay-per-use transport), SWCAR car sharing, and potentially premium energy advisory services. The SWK App serves as the commercial platform for these services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels11 records

Core offering

SWK (Stadtwerke Krefeld AG) is a municipal utility company providing electricity, natural gas, district heating, and heat pump solutions to residential and business customers in Krefeld and the Lower Rhine region. It also supplies drinking water and manages wastewater via an 800+ km pipeline network, operates public transport (bus, tram) and SWCAR on-demand car sharing, and provides waste disposal and recycling services through its subsidiaries (GSAK, EGK, EGN). The SWK App integrates ticketing, energy contract management, and waste reminders into a single digital platform.

Product overview

SWK (Stadtwerke Krefeld) operates as a multi-service municipal utility offering an integrated portfolio of energy, mobility, water, and waste management products. The core offering spans electricity (SWK Strom, SWK Ökostrom, meinSWK Heimatstrom), natural gas (SWK Gas), heat solutions (SWK Wärmestrom, Fernwärme, Wärmepumpe), and EV charging (SWK Autostrom, Laden zu Hause, Laden unterwegs). The mobility division provides public transport ticketing including multiple DeutschlandTicket variants (standard, school, job, apprentice, social), subscription tickets (SchokoTicket, Ticket2000), and innovative products like the eezy-Ticket (check-in/check-out system) and SWCAR on-demand car sharing. The SWK App serves as the central digital platform integrating journey planning, ticket purchasing, energy contract management, and waste collection services. Supporting services include water supply (SWK Wasser), waste disposal (CURANTO), and the SWK Kundenportal for online account management.

Differentiator

Problem solved

Functional benefit

Brands

• SWCAR: Bus-on-demand service for Krefeld operating independently of fixed stops and schedules.
• eezy-Ticket
• SWK Ökostrom
• meinSWK Heimatstrom
• SWK Autostrom
• SWK Wärmestrom
• SWK ÖkoFonds
• SWK App

Products and services

• SWK Strom
• SWK Ökostrom
• SWK Gas
• SWK Wärmestrom
• SWK Autostrom
• SWK Wasser
• Fernwärme (District Heating)
• DeutschlandTicket
• eezy-Ticket
• SWCAR
• SWK Bus & Tram Services
• CURANTO Waste Disposal
• SWK App
• SWK Kundenportal
• SchokoTicket
• Ticket2000
• Laden zu Hause (Home EV Charging)

Quantifiable outcome

• 110,000 households served with drinking water; 36,000 cubic meters of drinking water delivered daily (36 million liters); 800+ km of water pipeline network; 40+ wells in protected water zones.
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

AI capability2 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Verkehrsverbund Rhein-Ruhr AöR (VRR)coreStrategic or Co-development PartnerSWK works with VRR as a co-development partner for the eezy.vrr tariff, enabling NRW-wide check-in/check-out public transport fare calculation and revenue sharing. The partnership involves joint data processing for tariff control, revenue allocation, and market research under a joint controllership agreement per Art. 26 GDPR.
• Verkehrsverbund Rhein-Sieg GmbH (VRS)coreStrategic or Co-development PartnerSWK works with VRS as a co-development partner for the eezy.nrw tariff (coordinated through KCM). The partnership covers revenue allocation, reduced revenue compensation calculations, tariff control, and market research. A joint controllership agreement per Art. 26 GDPR governs the processing of customer travel data.
• Westfalentarif GmbH (WTG)coreStrategic or Co-development PartnerSWK works with WTG for the eezy.westfalen tariff, covering revenue allocation, reduced revenue compensation, tariff control, and market research. The partnership includes joint controllership arrangements for customer data processing.
• Aachener Verkehrsverbund GmbH (AVV)coreStrategic or Co-development PartnerSWK works with AVV for the eezy.avv tariff, enabling cross-regional public transport fare integration across the Aachen area. Joint controllership governs customer travel data processing.
• Kompetenzcenter Marketing NRW (KCM) bei der Verkehrsverbund Rhein-Sieg GmbHcoreStrategic or Co-development PartnerKCM coordinates the eezy.nrw tariff across NRW on behalf of the NRW state government. SWK is a partner transport company, and KCM manages the joint tariff, revenue allocation, reduced revenue compensation, tariff control, and market research programs. A joint controllership per Art. 26 GDPR governs the relationship.
• LogPay Financial Services GmbHcoreTechnology or IntegrationLogPay processes payment services for SWK MOBIL, handling SEPA direct debit mandates, credit card validation, and payment processing for ticket purchases and SWCAR car sharing. LogPay also conducts credit checks for payment method approval. Data is exchanged for order processing and payment verification.
• Microsoft Ireland Operations Limited (Azure, Application Insights)coreTechnology or IntegrationSWK uses Microsoft Azure cloud infrastructure and Azure Application Insights for website and app performance monitoring, error tracking, and crash reporting. Data processing agreements (SCCs, EU-US Data Privacy Framework) govern the relationship. Telemetry data is transmitted to Microsoft servers for analysis.
• EGK Entsorgungsgesellschaft Krefeld GmbH & Co. KGcoreStrategic or Co-development PartnerEGK is a subsidiary within the SWK Konzern responsible for waste management and disposal in Krefeld. It operates a laboratory for water and environmental quality testing, which supports SWK's water quality control. EGK is a joint data controller with SWK for shared services.
• NGN Netzgesellschaft Niederrhein mbHcoreStrategic or Co-development PartnerNGN is a subsidiary within the SWK Konzern responsible for the water and gas distribution network in Krefeld and the Lower Rhine region. NGN monitors groundwater quality and operates water extraction facilities and water treatment plants. It is a key operational partner for SWK's water supply services.
• EGN Entsorgungsgesellschaft Niederrhein mbHcoreStrategic or Co-development PartnerEGN is a subsidiary within the SWK Konzern responsible for waste management and disposal in the Lower Rhine (Niederrhein) region. It is a joint data controller with SWK for shared services and operates alongside EGK and GSAK in the SWK group.
• GSAK Gesellschaft für Stadtreinigung und Abfallwirtschaft Krefeld mbHcoreStrategic or Co-development PartnerGSAK is a subsidiary within the SWK Konzern responsible for street cleaning and waste management in Krefeld. It operates waste collection services, recycling centers, and provides customer-facing services at the combined SWK & GSAK ServiceCenter. It is a joint data controller with SWK.
• SWK MOBIL GmbHcoreStrategic or Co-development PartnerSWK MOBIL GmbH is a subsidiary within the SWK Konzern, responsible for public mobility operations including bus, tram, SWCAR, and ticketing. It is a joint data controller under Art. 26 GDPR for the SWK Login and shared mobility services.
• Capita Energie Service GmbHminorChannel Partner/ Reseller/ DistributorCapita provides call center services for SWK AG, handling customer service inquiries on behalf of the company. It acts as an outsourced customer-facing service channel under a data processing agreement.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• RWE: Broad incumbent: a major German energy utility with generation, electricity, and gas distribution businesses (including innogy-supplied networks) that competes with SWK in regional energy retail and adjacent services at a much larger national scale.
• E.ON: Broad incumbent: Germany's largest energy utility providing electricity, gas, and energy network services to residential, commercial, and industrial customers nationwide, directly overlapping with SWK's energy retail and distribution businesses as a national competitor.
• Stadtwerke München (SWM): Broad incumbent: one of Germany's largest municipal utilities (Stadtwerke München), serving Munich with energy, water (e.g., Münchner Wasser), public transport (MVG), and digital services. Overlapping capability set with SWK but at substantially greater scale.

Direct peers

• Stadtwerke Essen: Direct peer: a larger NRW Stadtwerk providing energy, water, heating, and public transport (including tram) to the city of Essen. Highly comparable in service mix and digital/mobility ambitions to SWK.
• Stadtwerke Düsseldorf: Direct peer: a mid-sized North Rhine-Westphalia municipal utility (Stadtwerk) providing electricity, gas, water, heating, and public transport services to the city of Düsseldorf and surrounding region. Structurally and operationally very comparable to SWK's integrated multi-service Stadtwerk model.
• Mainova: Direct peer: the Frankfurt am Main municipal utility (majority-owned by Stadtwerke Frankfurt) providing electricity, gas, water, and heating. Comparable integrated Stadtwerk model, broader service territory, and similar product/GTM structure.
• RheinEnergie (Stadtwerke Köln): Direct peer: the municipal utility arm of Stadtwerke Köln, supplying electricity, gas, water, and district heating to the Cologne region. Comparable multi-service offering, but operating at significantly larger scale than SWK in a different NRW market.
• Leipziger Stadtwerke (Leipziger Gruppe): Direct peer: Leipzig's municipal utility group offering electricity, gas, water, district heating, public transport, and digital services via a single app. Very similar integrated Stadtwerk model to SWK, just in eastern Germany.
• Stadtwerke Bonn: Direct peer: a Bonn-based municipal utility offering electricity, gas, water, district heating, and public transport services. Similar scale, NRW footprint, and Stadtwerk governance structure make Bonn a close comp to SWK.
• Stadtwerke Duisburg: Direct peer: another NRW-based multi-service Stadtwerk providing energy, water, and mobility services to Duisburg. Competes with SWK for customers in the Lower Rhine region and shares the same regulatory and municipal-ownership profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/swkkrefeld
• Facebookfacebook.com/SWK.Krefeld
• LinkedInde.linkedin.com/company/swk-stadtwerke-krefeld-ag
• Instagraminstagram.com/swk.krefeld/?hl=de
• Xx.com/swkkrefeld

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SWK