What Lufthansa Industry Solutions does

Lufthansa Industry Solutions (LHIND) is a Germany-based IT consulting and system integration firm founded in 1998 and wholly owned by Lufthansa Group, operating from Norderstedt with offices in Hamburg, Frankfurt, Munich, Tirana, Zurich, and the USA. The company employs more than 2,300 staff and serves over 300 customers across aviation, automotive, transport and logistics, retail, healthcare, energy, manufacturing, and media. Its primary vertical is aviation, where it leverages Lufthansa Group heritage through proprietary products such as Centeract (mobile cabin inspection), iFF (flight briefing), Volabase (flight operations documentation), and LEAP (asset localization).

The technology portfolio combines proprietary software products with consulting and managed services. Core platforms include SmartAssistantAI (enterprise chatbots), GRC Suite (risk and compliance), Mydea (innovation management), AI Return Management, and Gate Assignment for airports. Service lines span SAP consulting (SAP Gold Partner status), Application Management Services for over 1,000 applications, Industry 4.0/IoT, Supply Chain & Logistics 4.0, ESG consulting, and emerging areas such as agentic AI (UiPath Fast Track Partner), quantum computing (QUTAC consortium member), and digital twin-driven predictive maintenance. AI and data capabilities are differentiated across NLP, generative AI, recommendation systems, optimization, autonomous agents, and predictive analytics.

The business model is project-based professional services combined with multi-year managed services contracts. Pricing is quote-based and not publicly disclosed, with engagement models oriented around enterprise digital transformation mandates, SAP rollouts, and AI/IoT implementations. Distribution is primarily direct enterprise field sales supplemented by SAP partner channels, with Lufthansa Group entities serving as anchor reference clients. Revenue and headcount productivity are not publicly disclosed, and the firm operates without external funding as a captive IT subsidiary.

Name

Lufthansa Industry Solutions

Legal name

Lufthansa Industry Solutions GmbH & Co. KG

Website

https://lufthansa-industry-solutions.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Lufthansa Industry Solutions is a Germany-based IT consulting and system integrator serving 300+ enterprise customers across aviation, logistics, automotive, retail, healthcare, and energy, combining proprietary software products with SAP, AI/ML, IoT, and managed services delivered by 2,300+ staff.

Ownership category

akta.pro rank

Product category

IT Consulting & System Integration

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• IT consulting services
• System integration
• Digital transformation
• Enterprise software solutions
• SAP consulting

Headquarters

HQ city

Norderstedt

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting and System Integration: Professional services revenue from digital transformation consulting, technology advisory, system integration, and implementation projects for enterprise clients. Engagement models include project-based consulting and managed services engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels10 records

Core offering

Lufthansa Industry Solutions (LHIND) is an IT consulting and system integration firm that delivers digital transformation services to enterprises. It combines professional services — strategy consulting, technology advisory, system integration, and managed application services — with a portfolio of proprietary software products (e.g., Centeract, LEAP, iFF, Volabase, GRC Suite, Mydea, SmartAssistantAI, Gate Assignment) targeted at aviation, logistics, and other industries. Its offerings span SAP consulting, AI/ML, IoT, cloud, cybersecurity, quantum computing, and ESG advisory.

Product overview

Lufthansa Industry Solutions (LHIND) is an IT consulting and system integration company that offers a comprehensive portfolio of digital transformation solutions. The product portfolio includes proprietary software products (Centeract, Volabase Suite, GRC Suite, Mydea, SmartAssistantAI, LEAP, iFF, AI Return Management, Gate Assignment Solution, Data Management) combined with consulting services (Technology Consulting, SAP Services, Application Management Services, ESG Consulting, Industry 4.0 & IoT, Supply Chain & Logistics 4.0, Collaboration Platforms). LHIND also publishes industry research studies and whitepapers on AI, digitalization, automation, and technology trends, and operates as a UiPath Agentic Automation Fast Track Partner and SAP Gold Partner.

Differentiator

Problem solved

Functional benefit

Brands

• Centeract: Innovative technologies for more efficient industrial processes
• LEAP
• iFF
• Mydea
• GRC Suite
• Volabase
• SmartAssistantAI
• Smart Label

Products and services

• Centeract Innovative mobile technology for more efficient industrial processes; provides digital cabin inspection enabling cabin crew to capture and document defects per seat location using a mobile device. Targeted at aviation operators.
• Volabase Suite Flight operations documentation solution for managing and organizing flight-related data and documentation in aviation operations.
• GRC Suite Smart Risk Management solution for enterprise governance, risk, and compliance management across the organization.
• Mydea Innovation management software that fosters creativity in companies; collaboration platform for enterprise-wide idea and innovation management.
• SmartAssistantAI Enterprise AI chatbot platform that enables customized, legally compliant automated customer interactions and support services.
• LEAP (Localization Engine and Analytics Platform) Real-time localization and monitoring platform for tracking movable assets using location- and condition-based information; supports supply chain and logistics optimization.
• iFF (Integrated Flight Briefing) Flight briefing solution for cockpit and flight operations, providing comprehensive flight information management.
• AI Return Management AI-powered solution for managing product returns and reverse logistics processes in retail and e-commerce operations.
• Gate Assignment Solution Airport gate management solution for maximizing efficiency in gate allocation and aircraft turnaround at airports.
• Data Management Solutions ensuring data is AI-ready; data platform consulting and implementation services for enterprise AI adoption.
• Technology Consulting IT consulting services covering IoT and Industry 4.0, IT security, smart data analytics, AI, voice control, cloud solutions, mobile solutions, enterprise architecture optimization, and intelligent process automation.
• SAP Services Full portfolio of SAP services including system integration, migration, enterprise integration, mobility, application management, process-oriented SAP consulting, and international SAP rollouts.
• Application Management Services Application lifecycle management for complex IT environments; operates over 1,000 applications including 24/7 operations using DevOps, SCRUM, and ITIL methodologies.
• Industry 4.0 & IoT End-to-end solutions for industrial IoT; covers sensor integration, predictive maintenance, resource optimization, and process automation for industrial enterprises.
• Supply Chain & Logistics 4.0 IT solutions for digitalizing supply chains; includes smart supply chain, KEP services optimization, and modern IT systems for transport and logistics companies.
• ESG Consulting Sustainability consulting to strategically anchor sustainability in organizations; helps implement sustainability projects successfully and meet regulatory requirements.
• Collaboration Platforms Collaboration solutions including Microsoft SharePoint and Mydea for social business; information and communication process simplification.
• Quantum Computing Workshops Workshops on quantum computing basics, use case development, and implementation; covers quantum readiness assessment and proof-of-concept development.
• Blockchain Solutions Blockchain technology consulting to digitize trust; helps companies develop new processes to leverage blockchain potential.

Quantifiable outcome

• Delta reportedly reduced maintenance-related cancellations from over 5,600 annually to just 55 between 2010 and 2018 using digital twin-driven predictive maintenance.
• +1 more outcomes

Named customers10 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature8 records

Partnerships

Eleven partnerships are on record, tiered flagship, core, strategic and minor.

• Munich AirportflagshipStrategic or Co-development Partner · 11 March 2026Munich Airport and Lufthansa Industry Solutions (LHIND) are deepening their partnership through the FTE Smart Ramp initiative to explore autonomous aircraft turnaround processes, including robotics, automation, and autonomous vehicles on the ramp. The collaboration includes a Proof of Concept with autonomous freight transport using TractEasy vehicles, virtual geofencing, and plans for full-scale autonomous operations by 2027. The initiative brings together nine global airports and airlines, including International Airlines Group, ANA, Royal Schiphol Group, KLM, and Miami/Washington airports, to develop industry-wide frameworks and standards for autonomous ramp operations.
• UiPathcoreTechnology or IntegrationLufthansa Industry Solutions has been named UiPath Agentic Automation Fast Track Partner, gaining early access to UiPath innovations, platform knowledge, and proven implementation approaches for AI-powered automation solutions.
• QUTAC (Quantum Technology and Application Consortium)coreStrategic or Co-development PartnerLHIND is a member of QUTAC, a consortium of major German companies (including Bosch, Trumpf, SAP, Volkswagen, and others) working together to develop commercial quantum computing applications. The consortium aims to accelerate quantum technology development and influence policy and research funding in Germany.
• XylenestrategicStrategic or Co-development PartnerLufthansa Industry Solutions and Xylene entered into a partnership to provide additional innovative, technology-driven services, particularly for compliance with legal regulations along the supply and value chain (EU Supply Chain Act).
• MicrosoftcoreTechnology or IntegrationLHIND uses Microsoft Dynamics 365 for email newsletter personalization, campaign tracking, and marketing automation. Microsoft Teams and SharePoint are also used for collaboration solutions.
• help allianceminorOthersLHIND participates in the World CleanUp Day initiative organized by help alliance along with other Lufthansa Group companies to collect waste at various locations.
• Hacker SchoolminorOthersLHIND collaborates with Hacker School to introduce children and young people to programming, provide career perspectives, and promote digital education. In 2023, LHIND inspired over 100 children through engaged colleagues.
• afb (Aufbereitungsgesellschaft für Büromaschinen)minorOthersLHIND partners with afb to refurbish and reuse decommissioned hardware (smartphones, laptops, tablets), extending device life and supporting inclusion of people with disabilities in the workforce.
• NordakademieminorStrategic or Co-development PartnerLHIND cooperates with Nordakademie university on sustainability topics including Corporate Digital Responsibility strategy and Net-Zero strategy development.
• Leuphana Universität LüneburgminorStrategic or Co-development PartnerLHIND cooperates with Leuphana University Lüneburg on sustainability topics including EU Taxonomy applicability analysis for defined products.
• Impact WeekminorOthersLHIND employees regularly participate in Impact Week, a non-profit program that brings together people from different countries to promote innovation and entrepreneurship in developing nations.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lufthansa Systems: Direct aviation-focused IT services peer within the broader Lufthansa ecosystem. Both serve the Lufthansa Group with aviation-specific IT products and consulting, making them the closest comparable for LHIND's aviation business.
• T-Systems: Subsidiary of Deutsche Telekom that delivers IT consulting, systems integration, and managed services — the textbook European captive/GIC IT services peer to LHIND with similar SAP, cloud, and automotive industry credentials.
• msg systems: Independent German IT consulting and software firm with strong SAP, banking, and automotive practices; comparable size and DACH-centric go-to-market make it a direct peer for SAP and digital transformation mandates.
• Scheer Group: German-headquartered IT consulting and process automation firm specializing in SAP and digital transformation; comparable in size, geography, and service mix to LHIND's German enterprise practice.

Broad incumbents

• Capgemini Engineering: Global IT consulting and engineering services arm of Capgemini, covering digital transformation, IoT/Industry 4.0, and systems integration — overlapping directly with LHIND's core offerings but at much larger scale.
• Accenture Industry X: Global SI's digital engineering and Industry 4.0 practice; competes for the same IoT, digital twin, and predictive maintenance mandates that LHIND delivers in aviation and industrial verticals.
• Sopra Steria: European-headquartered IT consulting and systems integration firm with comparable scale, DACH presence, and SAP/digital transformation service mix — a direct competitor for mid-market and enterprise transformation mandates.
• IBM Consulting: Global consulting arm of IBM delivering hybrid cloud, AI, and SAP modernization — competing directly with LHIND for enterprise transformation mandates in aviation, logistics, and manufacturing.
• Atos: European IT services incumbent with strong DACH presence and SAP/digital transformation practice; competes with LHIND for managed services and application management contracts in regulated industries.
• NTT Data: Global IT services provider with significant SAP and digital transformation practices in Europe; competes with LHIND for SAP S/4HANA, cloud migration, and application management engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/lufthansa-industry-solutions
• Xx.com/lhind_dlh
• Facebookfacebook.com/LufthansaIndustrySolutions

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lufthansa Industry Solutions