Oak Innovation
Oak Innovation provides Microsoft-certified compliance call recording and conversation intelligence for regulated industries. Its ClarifyGo platform, now rebranded Subphonic Focus after Subphonic's 2026 acquisition, captures, transcribes, and analyses conversations across Microsoft Teams, contact centre platforms, and traditional telephony.
- Company typePrivate
- Founded1987
- HeadquartersPoole, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Oak Innovation does
Oak Innovation is a UK-headquartered communications technology company that provides Microsoft-certified compliance call recording and conversation intelligence for regulated industries, principally financial services and healthcare. The company was founded in 1987 and is now an acquired subsidiary of Subphonic (Aiphoria Limited) following a transaction completed on 26 March 2026.
The company's core product, historically marketed as ClarifyGo and now rebranded as Subphonic Focus, is a compliance recording platform certified for Microsoft Teams, contact centre platforms, and traditional telephony environments. The platform captures voice, applies intelligent automatic transcription, and exposes conversation analytics across large call volumes; it also supports compliance flagging for regulated interactions (for example, payment-term discussions) and offers secure, auditable archiving with configurable retention and access controls. A complementary capability, delivered via Subphonic Transact, extends the offering into Level 1 PCI DSS-compliant payment capture over voice and digital channels.
Oak monetises primarily through enterprise subscription licensing on annual billing terms, with quote-based pricing and a demo-led sales motion. It sells directly via enterprise field sales and through a partner/reseller channel serving existing ClarifyGo accounts. Customer segmentation is by vertical rather than by size, targeting organisations whose voice communications must meet regulatory, audit, and PCI compliance requirements. As of March 2026, the platform was processing 1,847 daily call recordings with a stated 99.8% compliance rate.
Oak Innovation firmographics
Firmographics- Name
- Oak Innovation
- Website
- https://oakinnovate.com
- Company type
- Private
- Founded year
- 1987
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Oak Innovation provides Microsoft-certified compliance call recording and conversation intelligence for regulated industries. Its ClarifyGo platform, now rebranded Subphonic Focus after Subphonic's 2026 acquisition, captures, transcribes, and analyses conversations across Microsoft Teams, contact centre platforms, and traditional telephony.
- Ownership category
- akta.pro rank
Oak Innovation industry classification
Industry- Product category
- Compliance Call Recording Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where Oak Innovation is headquartered
LocationHeadquarters
- HQ city
- Poole
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Oak Innovation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Compliance Recording Subscriptions: Subscription-based licensing for Microsoft-certified compliance recording capabilities, including transcription and conversation analytics features. Revenue generated through recurring software licensing to regulated industries.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise compliance recording with transcription and analytics |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Oak Innovation product offering
Product offeringCore offering
Oak Innovation provides a Microsoft-certified compliance call recording platform (ClarifyGo, now Subphonic Focus) that captures, securely archives, transcribes, and analyses voice conversations across Microsoft Teams, contact centre platforms, and traditional telephony for regulated industries. Under the Subphonic umbrella, the offering has been extended with Subphonic Transact for Level 1 PCI DSS-compliant payment capture over voice and digital channels.
Product overview
Oak Innovation (now part of Subphonic) offers a unified compliance recording and conversation intelligence platform. The core product is Subphonic Focus (formerly ClarifyGo), a Microsoft-certified compliance call recording solution that supports Microsoft Teams, contact centre platforms, and traditional telephony. This platform integrates intelligent transcription and conversation analytics as add-on capabilities, making recorded conversations searchable, reviewable, and analysable at scale. The product portfolio also includes AI-driven transcription, real-time conversation analysis, and analytics across large call volumes for regulated industries.
Differentiator
Problem solved
Functional benefit
Products and services
- Subphonic Focus (formerly ClarifyGo) Microsoft-certified compliance call recording platform for regulated industries. Records conversations across Microsoft Teams, contact centre platforms, and traditional telephony, providing secure auditable archiving with configurable retention and access controls, intelligent transcription, and conversation analytics.
- Subphonic Transact Level 1 PCI DSS-compliant payment capture product that enables organisations to take secure, compliant phone payments without pausing, muting, or leaving their existing workflow. Delivers compliant payment capture over voice and digital channels.
Quantifiable outcome
- 99.8% compliance rate maintained across platform operations
Companies that use Oak Innovation
Customer profileSegments1 record
Ideal customer profiles1 record
Oak Innovation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature5 records
Oak Innovation partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- SubphoniccoreSubphonic acquired Oak Innovation on March 26, 2026, combining Oak's compliance recording expertise with Subphonic's AI platform to create a unified solution for regulated industries. Oak's ClarifyGo platform continues to be supported with migration pathways to Subphonic's Focus platform to be introduced over time. Existing relationships and commercial arrangements continue under Subphonic.
- MicrosoftcoreOak Innovation is a Microsoft-certified compliance recording provider. The ClarifyGo platform maintains Microsoft certification for compliance recording across Microsoft Teams, contact centre platforms and traditional telephony.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Oak Innovation competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Oak Innovation social profiles
Digital presenceOak Innovation compliance and trust
Trust signalCompliance2 records
Oak Innovation financial estimates
Financial estimateRevenue estimate
Valuation estimate
Oak Innovation leadership team
Management profileNumber of profiles
Profiles1 record
Oak Innovation funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Oak Innovation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Oak Innovation
What does Oak Innovation do?
Oak Innovation provides a Microsoft-certified compliance call recording platform (ClarifyGo, now Subphonic Focus) that captures, securely archives, transcribes, and analyses voice conversations across Microsoft Teams, contact centre platforms, and traditional telephony for regulated industries. Under the Subphonic umbrella, the offering has been extended with Subphonic Transact for Level 1 PCI DSS-compliant payment capture over voice and digital channels.
When was Oak Innovation founded?
Oak Innovation was founded in 1987. It employs 51 to 100 people.
Where is Oak Innovation based?
Oak Innovation is headquartered in Poole, United Kingdom, in the Europe region.
How does Oak Innovation make money?
One revenue line is on record: compliance Recording Subscriptions.
Does Oak Innovation have an API?
No public API is recorded for Oak Innovation.
What industry is Oak Innovation in?
Oak Innovation's product category is Compliance Call Recording Software. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its SIC code is 7372.