City of Irving

What City of Irving does

The City of Irving is a municipal government entity operating under the authority of the State of Texas, serving a population of 264,546 residents in Dallas County, Texas. Founded in 1890, the city delivers a comprehensive portfolio of public services spanning public safety (police, fire, and emergency medical services, which collectively consume over 53% of the General Fund budget), water and wastewater utilities, solid waste and recycling, street maintenance across 1,440 lane miles, parks and recreation across 80+ parks and 2,000+ acres, three public libraries, animal services, code enforcement, planning and zoning, and municipal court operations. Its core technology is a municipal government operations platform that unifies customer-facing portals — notably the Irving Water Utilities billing portal (myirvingbill.cityofirving.org), the mgoconnect permitting and inspections system, the municipal court online payments portal, the 311 report-a-concern system (irvingtx.qscend.com/311), and the iAlert emergency mass-notification platform — under the cityofirving.org Service Finder.

The city's revenue model is diversified across six primary streams: property tax (administered through Dallas County Tax Office, with a 20% homestead exemption for primary residences and bills due January 31), hotel occupancy tax, water/sewer/drainage/trash utility billing (with EMS ambulance billing outsourced to Digitech/Ambruity), fees and permits (alarm, garage sale, special event, construction), fines and court fees, and visitor/tourism spending — the latter generating $85.5 million in local tax revenue in 2025, equivalent to $901 per household. Customer segments span residents (primary), the 8,500+ business community including eight Fortune 500 corporate headquarters concentrated in the Las Colinas area, and visitors/tourists, with secondary engagement from property owners and developers involved in downtown revitalization and Heritage District redevelopment. The city maintains the highest possible municipal bond ratings — Aaa from Moody's and AAA from S&P Global — supporting capital program borrowing at reduced interest rates, and operates multiple sub-brands including Irving Water Utilities, Irving Police Department, Irving Fire Department, Irving Public Library, Irving Animal Services, the Irving Convention and Visitors Bureau, ICTN, and the Irving Connector transit service.

Name

City of Irving

Legal name

City of Irving

Website

https://cityofirving.org

Company type

Public

Founded year

1890

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Irving is a municipal government in Dallas County, Texas, delivering public safety, utilities, parks, libraries, permitting, and economic development services to 264,546 residents and 8,500+ businesses across the city.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs (925110), Administration of Environmental Quality Programs (9241)

SIC

Refuse Systems (4953), Water Supply (4941), Transportation Services (4700), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Public Works / In-House Municipal Collection Operations (EUAIAAAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Street & Public-Space Litter Collection (Bins, Parks, Transit) (EUAIAAAG)

Keywords

• Municipal government services
• Public safety operations
• Utility billing services
• Parks and recreation
• Community library services

Headquarters

HQ city

Irving

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Property taxes collected by Dallas County Tax Office, with bills mailed mid-October and due Jan. 31. City grants 20% homestead exemption for primary residences.
2. Hotel Occupancy Tax: Tax revenue generated from hotel/motel stays in the city, due monthly.
3. Utility Billing Revenue: Water, sewer, drainage, trash and recycling services billed to residents and businesses. EMS/ambulance billing managed by third-party provider Digitech.
4. Fees and Permits: Revenue from various permits including alarm permits, garage sale permits, special event permits, construction permits, and other municipal fees.
5. Visitor/Tourism Spending Revenue: Visitor spending in Irving generated $85.5 million in local tax revenue in 2025, equivalent to $901 per household.
6. Fines and Court Fees: Revenue from traffic citations, municipal court fees, and other fines administered through Municipal Court.

Pricing tiers

Distribution channels8 records

Marketing channels9 records

Core offering

The City of Irving provides comprehensive municipal government services to 264,546 residents, including public safety (police, fire, EMS), water and sewer utilities, waste collection and recycling, parks and recreation, public libraries, animal care, code enforcement, planning and zoning, permitting and inspections, municipal court administration, and economic development. Services are delivered through City Hall, recreation centers, libraries, fire stations, the Hunter Ferrell Landfill, the Animal Care Campus, and a suite of online portals for billing, permitting, payments, and service requests.

Product overview

City of Irving is a municipal government providing a broad portfolio of public-facing digital products and services rather than a unified commercial product. The core offerings include: (1) the Irving Water Utilities Online Portal for utility account management and payments; (2) the Irving Connector public transit system; (3) the City Service Finder for accessing municipal services; (4) the 311 Report a Concern system; (5) iAlert emergency notifications; (6) ICTN local television programming; (7) Parks & Recreation facilities and programs; (8) the Public Library system with three locations; (9) the Animal Care Campus; (10) Online Permitting and Inspections; and (11) Police Department online services. These products operate as separate service portals within the cityofirving.org ecosystem, unified by the main city website and Service Finder.

Differentiator

Problem solved

Functional benefit

Brands

• Irving Water Utilities: Municipal water utility department providing water, sewer, and drainage services to Irving residents
• Irving Fire Department (IFD)
• Irving Police Department (IPD)
• Irving Animal Services
• Irving Housing and Redevelopment
• Irving Public Library
• Irving Convention and Visitors Bureau
• Irving Connector
• ICTN (Irving Community Television Network)

Products and services

• Irving Water Utilities Online Portal Online customer portal enabling Irving residents to view water, sewer, drainage, trash, and recycling utility accounts, pay bills, analyze consumption data, and manage multiple utility accounts.
• Irving Connector Public Transit Public transportation service for Irving residents, operated in partnership with Via Transportation, restoring transit options following the discontinuation of DART routes 225 and 255 and including The Loop at Las Colinas circulator service in the Urban Center.
• 311 Report a Concern System Online non-emergency concern reporting system allowing Irving residents to submit complaints, questions, and service requests to the city for follow-up and resolution.
• iAlert Emergency Notifications Mass notification system for Irving residents providing emergency alerts and warnings, supported by 26 outdoor warning sirens strategically placed throughout the city for critical situations.
• ICTN (Irving Community Television Network) Municipal cable access and community television network providing local news, sports, arts, and entertainment programming, broadcasting city council meetings and resident engagement content via YouTube and additional platforms.
• Parks and Recreation System Network of over 80 parks across 2,000+ acres, 33+ miles of trails, multiple recreation centers, aquatic facilities, municipal golf course, and special event venues including the Toyota Music Factory and Irving Convention Center.
• Irving Public Library System Three-location public library system providing over 1 million items, digital downloads, MiY (Make it Yourself) makerspaces, research databases, interlibrary loans, and community programs for Irving residents.
• Irving Animal Care Campus Combined municipal facility housing Irving Animal Services and DFW Humane Society, providing animal sheltering, pet adoptions, microchipping, pet tags, lost pet assistance, and community animal welfare programs.
• Online Permitting and Inspections Portal Online portal for managing building permits, commercial and residential inspections, code compliance activities, and third-party solar and backup power permits across Irving.
• Irving Police Department Online Services Online services from the Irving Police Department including online crime reporting, vacation watch requests, alarm permit issuance, community engagement programs, and policing transparency resources.

Quantifiable outcome

• Visitor spending generated $85.5 million in local tax revenue in 2025, equivalent to $901 per household
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Via TransportationcoreStrategic or Co-development PartnerVia Transportation provides the Irving Connector, a public transportation solution for Irving residents affected by the discontinuation of DART bus routes 225 and 255. The service also includes The Loop at Las Colinas, a new circulator to improve mobility in the Urban Center.
• Digitech (Ambruity)minorOthersDigitech is the payment service provider managing billing and payment for all ambulance and EMS calls for the City of Irving.
• Dallas Area Rapid Transit (DART)minorOthersRegional transit authority that previously provided bus routes 225 and 255; City of Irving responded with Irving Connector service following route discontinuation.
• The Greater Irving-Las Colinas Chamber of CommercecoreStrategic or Co-development PartnerNearly nine decades of assisting businesses with relocations to Irving-Las Colinas. Supports workforce development, legislative advocacy, networking, and marketing for the business community.
• Irving Hispanic Chamber of CommercecoreStrategic or Co-development PartnerPromotes business prosperity and unity through development of Hispanic businesses and entrepreneurs. One of only three official Hispanic chambers in Dallas region recognized by U.S. Hispanic Chamber of Commerce.
• DFW Humane SocietyminorOthersLocated at Irving Animal Care Campus (4140 Valley View Lane), providing animal sheltering and adoption services.
• Dallas County Tax OfficecoreOthersAdministers property tax collection for the City of Irving. Bills mailed mid-October and due Jan. 31.
• Dallas County Elections DepartmentminorOthersAdministers all elections including voter registration, voting locations, early voting, and Election Day for Irving residents.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Plano, TX: Adjacent DFW suburb offering the same suite of municipal services (utilities, permitting, parks, libraries) to a similarly affluent, diverse residential base and corporate corridor — directly comparable demographics and service scope.
• City of Garland, TX: DFW municipality of comparable population with a similar operating model — utilities, environmental services, public safety, recreation — making it a natural peer for benchmarking municipal service delivery and cost structure.
• City of Mesquite, TX: DFW-area municipality of similar profile providing the same core municipal services, used as a benchmark for utilities, parks, and public-safety spending intensity.
• City of Arlington, TX: DFW-area municipality of comparable size and service profile, also providing water utilities, transit (Via), waste services, and public safety to a similarly diverse population. Provides direct comparability on bonding capacity and operating structure.
• City of Grand Prairie, TX: Directly adjacent to Irving with overlapping service territory and demand patterns; provides utilities, public safety, and parks to a comparable residential and light-industrial base.
• City of Frisco, TX: Rapidly-growing DFW suburb with a fast-expanding corporate tax base (PGA HQ, Dallas Cowboys HQ); comparable municipal services with stronger population and commercial growth signals than Irving.
• City of Richardson, TX: Adjacent DFW suburb with a similarly diverse population and significant corporate presence (including Telecom Corridor); directly comparable municipal service menu and budget structure.
• City of Carrollton, TX: Adjacent DFW suburb with shared regional services and a similar demographic mix, offering comparable water/sewer, permitting, and recreation services to a similar population profile.

Broad incumbents

• City of Fort Worth, TX: Larger North Texas municipality with overlapping water utility, public safety, and permitting operations, providing a broader-incumbent comparison for budgeting, bond ratings, and service delivery scale.
• City of Dallas, TX: Larger DFW anchor municipality providing the same service categories plus additional enterprise-scale utilities (e.g., Dallas Water Utilities); broader scope than Irving but shares regulatory framework and Dallas County partnership channels.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/thecityofirving
• YouTubeyoutube.com/user/thecityofirving
• Facebookfacebook.com/thecityofirving
• LinkedInlinkedin.com/company/thecityofirving
• Instagraminstagram.com/thecityofirving

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Irving