Washburn

Name

Washburn

Legal name

Washburn Computer Group

Website

https://washburnpos.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

POS Hardware Services

NAICS

Business Support Services (5614)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

POS Installation, Maintenance & Field Services (FSAMADAJ)

akta.pro secondary industries

POS Hardware Leasing, Financing & Rental (FSAMADAI), POS Accessories & Spares (Cables, Stands, Cases, Replacement Parts) (HDACAKAL)

Keywords

• Point-of-sale repairs
• POS hardware services
• Hardware lifecycle management
• Hardware-as-a-service
• Retail POS maintenance

Headquarters

HQ city

Monticello

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. POS Repair Services: On-site and depot-based repairs for POS hardware including terminals, scanners, printers, and card readers. Revenue generated through service fees per repair or annual maintenance contracts.
2. Hardware-as-a-Service (HaaS): Subscription-based model providing POS hardware access with bundled maintenance and support. Clients pay recurring fees for equipment usage rather than large upfront capital investments.
3. Hardware Sales: Sales of new and refurbished POS systems, terminals, and peripherals to enterprise and mid-market retail clients.
4. Diagnostic Services: Proactive monitoring and diagnostic services to identify POS issues before they cause downtime, delivered through cloud-based tools and on-site inspections.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Washburn POS (Washburn Computer Group) provides end-to-end point-of-sale (POS) hardware lifecycle management services, including diagnostics, component-level repairs, imaging, data destruction, clean & screen, distribution/asset management, and Hardware-as-a-Service (HaaS). The company also sells new and refurbished POS systems and provides consulting to retail, grocery, restaurant, hospitality, banking, and other multi-location operators across North America and the Caribbean.

Product overview

Washburn POS, operated by Washburn Computer Group, is a comprehensive POS (Point of Sale) hardware lifecycle management company providing services across North America and the Caribbean. The company's core offering is an integrated suite of services encompassing diagnostics, repairs, imaging, clean & screen, data destruction, distribution/asset management, Hardware-as-a-Service (HaaS), consulting, and sales of new and refurbished POS systems. This portfolio is complemented by specialized industry-specific solutions for casinos, hospitality, retail, manufacturing, travel, grocery, restaurants, banking, and managed service providers. The services work together to provide end-to-end POS hardware support from initial deployment through ongoing maintenance to eventual decommissioning.

Differentiator

Problem solved

Functional benefit

Brands

• Washburn POS: Primary brand for point-of-sale system repairs, diagnostics, maintenance, and lifecycle management services.

Products and services

• POS Diagnostics Professional diagnostic services for identifying and resolving POS system issues before they escalate into failures, including cloud-based remote monitoring and on-site inspections for enterprise retail clients.
• POS Repairs Comprehensive repair services for POS systems including hardware fixes, software troubleshooting, and component-level repairs, delivered on-site or through depot-based service for multi-location retail operators.
• Clean & Screen Cleaning and screening service for point-of-sale systems to ensure optimal performance, hygiene, and longevity.
• POS Imaging Professional POS system imaging solutions for deploying consistent configurations across multiple devices during rollout or refresh cycles.
• Data Destruction Secure data destruction services ensuring sensitive information is properly wiped from retired or refurbished POS equipment in compliance with security requirements.
• Distribution / Asset Management Lifecycle management and distribution services for POS hardware assets, providing inventory control, deployment coordination, and asset tracking for multi-location operators.
• Hardware-as-a-Service (HaaS) Subscription-based offering providing access to POS hardware with continuous support, maintenance, and regular upgrades included, converting large capital outlays into predictable monthly operating expenses.
• POS Consulting Expert consulting solutions for POS system optimization, helping businesses make informed decisions about point-of-sale infrastructure, hardware selection, and lifecycle planning.
• POS Hardware Sales (New and Refurbished) Sales of new and refurbished POS systems, terminals, and peripherals to enterprise and mid-market retail clients, providing options across budget levels.
• Industry-Specific POS Solutions (Casinos, Hospitality, Retail, Manufacturing, Travel, Grocery, Restaurants, Banking, MSPs) Vertical-tailored POS hardware bundles and service packages — including receipt printers, terminals, scanner-scales, label printers, MICR readers, and networking equipment — designed for casinos, hospitality, retail, manufacturing, travel, grocery, restaurants, banking, and managed service providers.

Quantifiable outcome

• Reduced checkout downtime by 30% for grocery chain clients using 24-hour repair SLA
• +5 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• TargetcoreOthersEnterprise client receiving comprehensive POS maintenance and repair services across retail locations
• Best BuycoreOthersEnterprise client for POS hardware diagnostics and repair services
• KrogercoreOthersMulti-location grocery chain client for comprehensive POS system maintenance and support
• Dollar GeneralcoreOthersRetail chain client receiving rapid POS repair services and maintenance support
• SubwaycoreOthersQuick-service restaurant franchise network for POS maintenance and repairs
• H MartcoreOthersGrocery chain client for POS system maintenance, diagnostics, and lifecycle management
• Harbor FreightminorOthersRetail hardware chain client for POS maintenance services

Scale indicators2 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Elo Touch Solutions: Elo Touch Solutions manufactures touchscreens and POS terminals used widely in retail and hospitality. As a major POS hardware OEM, its direct service attach programs and extended warranty offerings overlap with parts of Washburn's value proposition, though Elo's primary orientation is hardware manufacturing rather than independent services.
• Posiflex: Posiflex designs and manufactures POS terminals, peripherals, and kiosks with associated service programs for retail and hospitality worldwide. Its growing services attach and broad product portfolio make it a broad incumbent that competes indirectly with Washburn on enterprise POS hardware and lifecycle support.
• Star Micronics: Star Micronics is a leading manufacturer of POS receipt printers and related hardware sold through a global channel. While primarily a hardware OEM, its equipment sits in many of the same retail environments Washburn services, and its warranty/extended-service programs place it in partial competition for service revenue.
• NCR Atleos: NCR Atleos is the ATM and POS services spinoff from NCR, providing hardware maintenance, managed services, and lifecycle support to financial and retail institutions globally. As a large incumbent with much broader geographic and product reach, it competes with Washburn for enterprise service contracts at the highest end of the market.
• Diebold Nixdorf: Diebold Nixdorf is a global provider of connected commerce and POS hardware along with associated managed and maintenance services for banks and retailers. Its enterprise service portfolio directly overlaps with Washburn's POS repair, lifecycle, and managed services offerings, though at much greater scale and across more geographies.

Direct peers

• POSDATA: POSDATA delivers point-of-sale solutions, hardware, and support services to retail, hospitality, and grocery operators. Its hardware-plus-services model and focus on multi-location enterprise customers directly overlap with Washburn's positioning as an independent POS hardware services provider.
• TASQ Technology: TASQ Technology is a managed services provider specializing in retail technology lifecycle management, including POS hardware repair, imaging, deployment, and asset management. It is the closest direct comparable to Washburn given overlapping services (break-fix, imaging, lifecycle management) and similar enterprise retail customer base.
• KioSoft: KioSoft provides POS hardware, managed services, and laundry/facility payment solutions to enterprise and multi-site operators. Its combination of hardware deployment, ongoing service contracts, and multi-vertical reach (retail, hospitality, laundry) makes it a direct functional peer to Washburn's enterprise POS services model.

Others

• ScanSource: ScanSource is a global technology distributor serving resellers and integrators with POS, barcode, networking, and security solutions. It is an adjacent ecosystem participant that supplies many of the same enterprise retail and hospitality integrators Washburn serves, with potential to be both a partner and an indirect competitor for service-led revenue.
• BlueStar: BlueStar is a value-added distributor of point-of-sale, mobility, barcode, and RFID solutions to resellers and integrators across retail and hospitality. It is an adjacent ecosystem participant rather than a direct competitor, but reaches many of the same enterprise customers and could be a channel partner or competitive threat on the hardware distribution side.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights1 record

Customer concentration

• YouTubeyoutube.com/results?search_query=washburnpos
• TikToktiktok.com/@washburnpos
• Facebookfacebook.com/washburncomputermonticello
• LinkedInlinkedin.com/company/washburn-computer-group

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Washburn