Healthcare Revenue Recovery Group

What Healthcare Revenue Recovery Group does

Healthcare Revenue Recovery Group, LLC (HRRG) is a private healthcare debt collection agency domiciled in Florida, operating across at least eight U.S. states (California, Massachusetts, New York City, North Carolina, Tennessee, Washington, Nevada, Maryland) under NMLS ID 960124 and corresponding state collection licenses. Founded circa 2013, HRRG provides contingency-based recovery services for healthcare providers seeking to collect outstanding patient receivables, reaching debtors through inbound calls, direct mail notices, and a self-service web portal hosted at healthcarerevenuerecoverygroup.com.

The company's core technology is an integrated self-service web platform offering four functional modules: an online payment portal (powered by third-party processor thpayportal.com), an account information viewer showing balances and notice history, a mailing address update form, and an email address update form with prior-express-consent workflow. Authentication uses a PIN code plus personal identification (last 4 SSN digits or date of birth). Payment channels include card (processed under the 'HRRG' descriptor), check by mail to a Cincinnati P.O. Box, Western Union, and MoneyGram. Multilingual support is available via dedicated English and Spanish toll-free lines plus a 24/7 automated payment system.

HRRG operates a contingency-fee revenue model earning a percentage of successfully recovered amounts from healthcare provider clients; individual debtors are not charged for collection services. The company has 1-10 employees, no disclosed institutional investors or funding, and no publicly available revenue figures. It is a member of ACA International, the Florida Collectors Association, and the California Association of Collectors. The business shows no AI/ML capabilities, no proprietary data assets, and no evidence of headcount or geographic expansion beyond maintaining existing state licenses.

Name

Healthcare Revenue Recovery Group

Legal name

Healthcare Revenue Recovery Group, LLC

Website

https://healthcarerevenuerecoverygroup.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthcare Revenue Recovery Group (HRRG) is a privately held, multi-state licensed healthcare debt collection agency that recovers outstanding patient receivables on a contingency-fee basis for healthcare providers, primarily serving individual patients via self-service online portal and multilingual phone support.

Ownership category

akta.pro rank

Product category

Healthcare Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro industry

PRIMARYBPAAAIAC

HRIS Administration & Data Management

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/HR Operations Outsourcing (Onboarding, Benefits, HR Admin)

SECONDARYBPAAAIAD

Personnel Records, Document Management & Compliance

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/HR Operations Outsourcing (Onboarding, Benefits, HR Admin)

SECONDARYBPACAKAK

HR Compliance & Policy Administration Outsourcing (incl. regulatory reporting)

Business & Public Services/HR, Staffing & Recruitment Services/HR Outsourcing (HRO) & Shared Services

SECONDARYBPACAKAI

HR Service Delivery & Employee Contact Centers (HR Helpdesk)

Business & Public Services/HR, Staffing & Recruitment Services/HR Outsourcing (HRO) & Shared Services

Keywords

• Medical debt collection
• Healthcare receivables recovery
• Patient balance recovery
• Debt collection agency
• Consumer debt resolution

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Healthcare Debt Collection Services: HRRG collects outstanding healthcare receivables on behalf of healthcare providers. As a debt collection agency, the company operates on a contingency or fee basis, earning a percentage of successfully recovered amounts. The company is engaged by healthcare providers (creditors) to recover debts from patients (debtors).

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

HRRG is a licensed healthcare debt collection agency that recovers outstanding patient account balances on behalf of healthcare providers on a contingency/fee basis. It complements its collection services with a secure web-based self-service portal that allows patients to view balances, receive notices, update contact information, and make one-time online or phone payments 24/7 in English or Spanish.

Product overview

Healthcare Revenue Recovery Group, LLC (HRRG) is a healthcare debt collection company offering a unified web-based customer service platform. The core offering consists of an integrated suite of self-service tools: an Online Payment Portal for secure debt payments, an Account Information Portal for viewing balances and notices, and address/email update services. All services are accessed through the company's website at healthcarerevenuerecoverygroup.com, with authentication requiring PIN codes and personal identification. HRRG is licensed across multiple states including California, Massachusetts, New York, North Carolina, Washington, Tennessee, Nevada, and Florida.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Debt Collection Services Contingency-based recovery of outstanding patient account balances on behalf of healthcare providers (hospitals, medical practices, clinics), performed under federal and multi-state debt collection licensing and FDCPA compliance.
• Online Payment Portal Secure third-party-hosted payment portal that lets individual debtors authenticate with a PIN plus last 4 of SSN or date of birth to make one-time payments via credit/debit card; transactions appear as 'HRRG' on statements.
• Account Information Access Authenticated self-service account view that lets debtors check current balance, account details, and review collection notices sent within the prior twelve months.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Three partnerships are on record, tiered minor.

• ACA InternationalminorOthersHRRG is a member of ACA International, the Association of Credit and Collection Professionals. ACA International is a trade association providing education, resources, and advocacy for the accounts receivable management industry. Membership indicates professional standing and adherence to industry standards.
• Florida Collectors AssociationminorOthersHRRG is a member of the Florida Collectors Association, a state-level trade association for collection professionals in Florida. Membership demonstrates commitment to state-specific industry standards and networking.
• California Association of CollectorsminorOthersHRRG is a member of the California Association of Collectors, a state-level trade association for collection professionals in California. Membership indicates compliance with California-specific industry practices.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• EOS Solutions (formerly EOS CCA): International collections platform with US healthcare and consumer debt operations; offers similar self-service payment portals and competes for the same hospital system clients.
• PAR (formerly Transworld Systems): Large diversified receivables management firm with healthcare, commercial, and consumer lines; broader portfolio and much larger scale make it a recurring competitor on enterprise healthcare RFPs.
• National Credit Systems: General-purpose debt collection agency with healthcare and consumer lines; broader service menu but overlapping customer base and recovery fee structure.
• Radius Global Solutions: Large national collection agency with healthcare and financial services practices; competes for the same provider business from a position of greater scale and broader geographic licensing.

Direct peers

• IC System: Established receivables management company with healthcare and consumer debt collection lines; competes for the same healthcare provider placements using comparable contingency pricing and self-service payment portals.
• Professional Recovery Consultants (PRC): Healthcare-specialized debt collection agency that recovers patient receivables for hospitals and physician groups — direct competitor with similar contingency fee model and patient-facing payment portal.
• Wakefield & Associates: Mid-sized collection agency serving healthcare, financial, and commercial creditors; competes for the same provider placements and uses a similar online patient payment experience.
• Williams & Fudge: Receivables management firm with healthcare and education verticals; comparable contingency-based collections and self-service pay portal offering direct overlap with HRRG's model.
• State Collection Service: Healthcare-focused collection agency with multi-state licensing, similar B2B2C distribution model (serving providers and end-patients) and comparable self-service online payment tools.

Emerging players

• PayZen: Healthcare-focused fintech offering patients interest-free payment plans as an alternative to collections; not a direct debt buyer but competes for the same patient-pay opportunity upstream of agencies like HRRG.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthcare Revenue Recovery Group