Somerset West Community Health Centre

What Somerset West Community Health Centre does

Somerset West Community Health Centre is a non-profit, community-governed organization that provides primary health care, health promotion, and community development services using interprofessional teams of health and social service providers. They serve to improve the health and wellbeing of populations who’ve traditionally faced barriers to accessing health services. They support individuals of all gender identities, sexual orientations, ages, and ethnicities. Their educational, recreational, and social programs are offered in many languages. They empower people to develop leadership and practical life skills to improve their health and well-being.

Name

Somerset West Community Health Centre

Legal name

Somerset West Community Health Centre

Website

https://www.swchc.on.ca

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Short description

Somerset West Community Health Centre provides primary health care, health promotion and community development services.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Other Individual and Family Services (624190), Home Health Care Services (6216)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Public/County Primary Care Clinics (HLAFAGAI)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Primary health care
• Community health services
• Mental health counseling
• Harm reduction services
• Newcomer health programs

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Healthcare Funding: Funded through Ontario Ministry of Health and Long-Term Care, Champlain Local Health Integrated Network (LHIN), and Ontario Health East. Operates as a non-profit, community-governed organization.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Somerset West Community Health Centre is a non-profit, community-governed primary health care organization that delivers integrated primary care, mental health and counselling, harm reduction, newcomer health, lung health, children and family services, and community development programs to residents of a defined catchment area in Ottawa. Services are delivered through two physical branches (Eccles and Rosemount), a HART Hub drop-in centre, mobile outreach teams, and virtual care, with select programs serving the broader Greater Ottawa area.

Product overview

Somerset West Community Health Centre operates as a multi-site community health centre offering integrated health and social services through a unified service model. The organization provides comprehensive primary care, mental health and counselling, harm reduction services, and specialized programs for newcomers, seniors, and ethno-specific communities. The core offering is the HART Hub (Homelessness and Addiction Recovery Treatment Hub), which integrates primary care, mental health services, substance use supports, housing coordination, and system navigation in one location. Additional services include the Ottawa Newcomer Health Centre, Ottawa Language Access Program with interpretation in 26 languages, the Ottawa Community Lung Health Program, and community development initiatives. The organization also operates a Safer Alternate Response crisis service. Services are delivered across Eccles and Rosemount branches with both in-person and virtual care options.

Differentiator

Problem solved

Functional benefit

Products and services

• Harm Reduction and Consumption & Treatment Services Harm reduction services including needle exchange, safer inhalation program, Consumption & Treatment Services (CTS), Drug Overdose Prevention and Education (DOPE) team, and Homeless Crisis Outreach.
• HART Hub (Homelessness and Addiction Recovery Treatment Hub) A low-barrier, integrated health and social care hub that brings together primary care, mental health services, substance use supports, housing coordination, and system navigation for people with complex health, mental health, substance use, and housing needs in Ottawa. Open daily 9:30 a.m. - 10:00 p.m.
• Primary Health Care Comprehensive primary care services delivered by doctors, nurses, dietitians, and other healthcare professionals at Eccles and Rosemount locations, with same-day walk-in clinics and online booking for registered clients.
• Mental Health and Counselling Short-term, solution-focused counselling and emotional support for depression, anxiety, workplace stress, grief and loss, abuse, and chronic pain or illness, available in English, Cantonese, and Mandarin.
• Ottawa Newcomer Health Centre Medical clinic providing temporary primary care services to eligible clients, including bridged primary care assistance, immigration medical assessments, immunizations, and connections to ongoing community services for refugees and newcomers.
• Ottawa Language Access Program Interpretation services providing support in 26 in-house languages covering 87% of requests, with 62 in-house interpreters available for healthcare and social service provider appointments.
• Ottawa Community Lung Health Program Regional chronic disease self-management program for COPD and asthma patients providing integrated care including prevention, health promotion, early diagnosis, assessment, education, and ongoing follow-up across multiple community health centres in the Champlain region.
• Complex Respiratory Care Program Community-based respiratory therapy outreach program supporting clients with complex respiratory needs to remain safely at home or facilitate transitioning from hospital to home within the Champlain Region.
• Children and Family Services Early years programs including Headstart child care, playgroups, after-school programs, prenatal care, infant feeding support, and youth leadership camps serving children from birth to adolescence.
• Community Development Programs Neighbourhood support including Rochester Heights Community House, food security programs (Good Food Market, Good Food Box), income tax clinics, and community engagement initiatives.
• African, Caribbean and Black Community Supports HIV prevention outreach and culturally relevant mental health services for African, Caribbean, and Black communities including the Ottawa Black Mental Health Coalition and dedicated counselling services.
• Chinese Community Supports Culturally-specific programs including Yet Keen Chinese Seniors' Day Centre, counselling, practical assistance, service navigation, case management, primary care, and seniors' supports for Ottawa's Chinese community.
• Safer Alternate Response Non-police, community-led crisis response service dispatching skilled crisis teams to people in mental health and substance use crises, operating 24 hours per day in Centretown and Somerset West areas.

Quantifiable outcome

• 96% of clients reported being treated with courtesy and respect
• +5 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

13 partnerships are on record, tiered core and minor.

• Centretown Community Health CentrecoreStrategic or Co-development PartnerJoint delivery of Ottawa's safer alternate response prototype serving Centretown and Somerset West areas. Collaboration on crisis response for mental health and substance use situations. Both organizations bring experience in working with diverse communities including Black and racialized populations, Indigenous communities, and those experiencing homelessness.
• Ottawa Community Health Centres (Carlington CHC, Centretown CHC, Sandy Hill CHC, South East Ottawa CHC)coreStrategic or Co-development PartnerNetwork of six Community Health Centres in Ottawa collaborating on shared healthcare initiatives and service delivery within the Champlain region.
• Montfort RenaissancecoreStrategic or Co-development PartnerPartnership for rapid access and supported referrals to withdrawal management and residential treatment services from the HART Hub. Montfort Renaissance provides bed availability for HART Hub clients needing substance use treatment.
• Ottawa Community HousingcoreChannel Partner/ Reseller/ DistributorPartnership supporting housing coordination and pathways to supportive housing for clients experiencing homelessness or precarious housing situations.
• Ottawa Black Mental Health CoalitioncoreStrategic or Co-development PartnerCoalition coordinated by SWCHC to hold health system leaders accountable and ensure safe, accessible, and culturally appropriate mental health programs for Ottawa's Black communities.
• Agricola Cooperative FarmminorStrategic or Co-development PartnerWeekly fresh produce basket delivery partnership offering locally grown food to newcomer families and community members.
• Ottawa HospitalcoreImplementation/ SI/ Consulting PartnerObstetrical care services delivered at the Civic Campus of The Ottawa Hospital for low-risk pregnancies. Referral pathway for specialized medical services.
• Catholic Centre for ImmigrantscoreStrategic or Co-development PartnerShared office space for Ottawa Newcomer Health Centre, adding exam rooms for immigration medical assessments and immunizations for refugees.
• Champlain Lung Health Program Partners (8 CHCs, 1 Indigenous Centre, 1 Family Health Team, 4 Francophone sites)coreStrategic or Co-development PartnerRegional program collaboration providing chronic disease self-management for COPD and asthma patients across the Champlain region.
• Coalition of Community Health and Resource Centres of OttawacoreStrategic or Co-development PartnerCoalition of Ottawa CHCs and resource centres working together on community health initiatives and system navigation.
• Ottawa Health Team - Équipe Santé OttawacoreStrategic or Co-development PartnerCollaborative healthcare team coordinating services across Ottawa for integrated patient care.
• Ottawa ChinatowncoreCommunity EcosystemLocated in the heart of Chinatown, SWCHC serves the diverse Chinese community with culturally specific programs including Yet Keen Chinese Seniors' Day Centre, Chinese Mental Health Program, and multilingual service support.
• Crossroads Children's Mental Health CentreminorStrategic or Co-development PartnerPartnership for Headstart Child Care programs providing services for children with mental health support needs.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Centretown Community Health Centre: A sister Ottawa Community Health Centre and the closest peer to SWCHC; jointly selected with SWCHC in December 2023 to deliver Ottawa's safer alternate response prototype for mental health and substance use crises. Operates a similar CHC model serving an adjacent Ottawa catchment area.
• Sandy Hill Community Health Centre: One of six Community Health Centres in Ottawa serving a defined geographic catchment, offering primary care, harm reduction, and community programs to vulnerable populations. Directly comparable in funding model (LHIN), service portfolio, and population served.
• Carlington Community Health Centre: Ottawa CHC providing interprofessional primary care, mental health, and community services to a defined inner-city catchment. Operates within the same Champlain LHIN funding structure and Alliance for Healthier Communities governance network as SWCHC.
• South East Ottawa Community Health Centre: One of six Ottawa Community Health Centres offering primary care, health promotion, and community development. Collaborates with SWCHC through the Coalition of Community Health and Resource Centres of Ottawa and operates within the same provincial funding envelope.
• Pinecrest-Queensway Community Health Centre: Larger Ottawa CHC offering primary care, mental health, and social services with a focus on newcomers and vulnerable populations in western Ottawa. Comparable funding model and interprofessional care approach, with similar provincial accountability.

Emerging players

• Inner City Health Associates: Toronto-based network providing primary care, mental health, and harm reduction services to people experiencing homelessness and complex health needs. Closest Ontario analogue to SWCHC's integrated vulnerable-population model outside Ottawa.

Broad incumbents

• Ottawa Hospital: The largest acute-care hospital system in Ottawa, providing obstetrical, specialist, and emergency services for SWCHC clients via referral pathways. Represents the institutional incumbent against which CHCs position their community-based, lower-acuity care model.
• The Royal Ottawa Health Care Group: Regional specialty mental health hospital serving Ottawa and Eastern Ontario. SWCHC's mental health counselling and Black Mental Health Coalition work position it as a community-based complement and referral partner to The Royal's inpatient and specialty programs.
• Bruyère Continuing Care: Major Ottawa-based provider of sub-acute, rehabilitation, and long-term care, and a Champlain-region partner. Comparable in size and provincial funding model, but focused on facility-based rather than community-based care.

Others

• Alliance for Healthier Communities: Provincial umbrella organization representing Ontario's Community Health Centres, including SWCHC. Functions as the policy and funding intermediary between member CHCs and the Ontario Ministry of Health — an ecosystem participant rather than a direct competitor.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xtwitter.com/SWCHC
• YouTubeyoutube.com/channel/UCRsG2lUoE242NoUNiWco5Rg/playlists
• Facebookfacebook.com/somersetwestchc
• LinkedInca.linkedin.com/company/somerset-west-community-health-centre
• Instagraminstagram.com/swchc_community

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Somerset West Community Health Centre