United Service Technologies
United Service Technologies is a privately held, Ontario, California-based Independent Service Organization founded in 1995 that installs, maintains, and repairs commercial hot-side food equipment across 90+ brands for enterprise supermarket operators in California and Texas, processing over 40,000 service events annually.
- Company typePrivate
- Founded1995
- HeadquartersRiverside, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What United Service Technologies does
United Service Technologies, Inc. (UST), founded in 1995 and headquartered in Ontario, California, is a privately held Independent Service Organization (ISO) specializing in commercial hot-side food equipment service for the supermarket industry. The company performs installation, planned maintenance, emergency repair, parts supply, and lifecycle management across 90+ equipment brands, processing more than 40,000 service events per year for enterprise grocery customers including Ralphs/Food4Less/Foodsco, Vons/Pavillions/Albertsons, and Whole Foods.
UST's core product set is built around three service tiers: pay-per-event Emergency Repair dispatched 24/7 via proprietary intelligent software; recurring Planned Maintenance programs on weekly, bi-weekly, monthly, or annual cadences; and the premium Personal Care Program (PVP), a managed-service agreement assigning dedicated technicians and providing priority emergency response with predictable budgeting. Complementary offerings include equipment asset management, service contract consolidation, roll-out project management, cost/repair trend monitoring, safety inspections, equipment rentals, water filtration, and parts supply. The company maintains four physical locations — a corporate headquarters in Ontario, a northern California warehouse/training center in Modesto, a Houston-area warehouse/training center in Spring (TX), and a San Diego office — enabling same-day service via GPS-equipped service vans. Business model is professional services plus recurring/managed services revenue, with 19 OEM warranty-service partnerships reinforcing an ISO positioning that deliberately does not sell equipment, removing manufacturer conflict of interest.
United Service Technologies firmographics
Firmographics- Name
- United Service Technologies
- Legal name
- United Service Technologies, Inc.
- Website
- https://ustservice.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- United Service Technologies is a privately held, Ontario, California-based Independent Service Organization founded in 1995 that installs, maintains, and repairs commercial hot-side food equipment across 90+ brands for enterprise supermarket operators in California and Texas, processing over 40,000 service events annually.
- Ownership category
- akta.pro rank
United Service Technologies industry classification
Industry- Product category
- Commercial Food Equipment Maintenance Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Misc Industrial & Commercial Machinery & Equipment (3590), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)
Keywords
Where United Service Technologies is headquartered
LocationHeadquarters
- HQ city
- Riverside
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
United Service Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Equipment Repair Services: One-time and emergency repair services for commercial food equipment. Revenue generated per service call with parts and labor charges.
- Planned Maintenance Programs: Recurring preventative maintenance services scheduled based on customer needs (weekly, bi-weekly, monthly, or annual visits). Customized programs covering select equipment or entire kitchens.
- Personal Care Program: Premium customized field service agreements providing dedicated technicians, planned maintenance, and priority emergency repairs with predictable costs.
- Installation Services: Installation and removal of commercial hot-side food equipment, ensuring warranty compliance.
- Parts Sales: Sales of replacement parts for commercial food equipment. Extensive inventory carried on trucks and in regional warehouses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Standard Service Rate |
| Subscription | Annual | Personal Care Program |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
United Service Technologies product offering
Product offeringCore offering
United Service Technologies is an independent service organization that provides repair, installation, planned preventative maintenance, and parts supply for commercial hot-side food equipment across 90+ equipment brands. The company primarily serves supermarket chains and grocery retailers through field service technicians dispatched via proprietary software, handling over 40,000 service events annually. Its signature offering, the Personal Care Program (PVP), provides dedicated technicians and customized field service agreements for high-volume grocery operations.
Product overview
United Service Technologies (UST) operates as a one-stop service solution for commercial food equipment, offering a unified suite of services rather than a traditional software product. The core portfolio centers on Planned Maintenance programs and the Personal Care Program (PVP) — a premium offering providing dedicated technicians and customized service agreements for high-volume operations. Emergency Repair Services deliver 24/7 support via proprietary intelligent dispatch software, while installation, equipment asset management, and parts supply round out the service ecosystem. UST processes over 40,000 service events annually across California, Texas, and supporting regions.
Differentiator
Problem solved
Functional benefit
Products and services
- Planned Maintenance Program
Quantifiable outcome
- Handles over 40,000 service events each year
- +1 more outcomes
Companies that use United Service Technologies
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles1 record
United Service Technologies technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
United Service Technologies partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core.
- Accu-TempcoreEquipment manufacturer partner for which UST provides warranty service. One of many equipment brands UST supports.
- Alto ShaamcoreEquipment manufacturer partner for which UST provides warranty service.
- BizerbacoreEquipment manufacturer partner for which UST provides warranty service.
- BKIcoreEquipment manufacturer partner for which UST provides warranty service.
- CeadocoreEquipment manufacturer partner for which UST provides warranty service.
- EconoFrostcoreEquipment manufacturer partner for which UST provides warranty service.
- EmpirecoreEquipment manufacturer partner for which UST provides warranty service.
- GilescoreEquipment manufacturer partner for which UST provides warranty service.
- HardtcoreEquipment manufacturer partner for which UST provides warranty service.
- Heat SealcoreEquipment manufacturer partner for which UST provides warranty service.
- Henny PennycoreEquipment manufacturer partner for which UST provides warranty service.
- JBTcoreEquipment manufacturer partner for which UST provides warranty service.
- LBCcoreEquipment manufacturer partner for which UST provides warranty service.
- MaincacoreEquipment manufacturer partner for which UST provides warranty service.
- NutrifastercoreEquipment manufacturer partner for which UST provides warranty service.
- ReventcoreEquipment manufacturer partner for which UST provides warranty service.
- Southern PridecoreEquipment manufacturer partner for which UST provides warranty service.
- Turbo ChefcoreEquipment manufacturer partner for which UST provides warranty service.
- VollrathcoreEquipment manufacturer partner for which UST provides warranty service.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
United Service Technologies competitors and assessment
Company assessmentBroad incumbents
- Parts Town: Parts Town is a leading distributor of genuine OEM replacement parts for commercial foodservice equipment, with adjacent service and technical-support capabilities. It overlaps with UST's parts supply and equipment expertise across the same manufacturer ecosystem.
- ABM Industries: ABM is a national facilities services company offering onsite maintenance and support across commercial properties. It is comparable as a broader facilities-support services incumbent that UST could compete against for integrated facility maintenance contracts at large supermarket operators.
- Cintas: Cintas is a large multi-site facility services provider offering recurring subscription-based services to enterprise customers. Its route-based, contract-driven operating model for facility support is comparable to UST's Personal Care Program recurring-service approach.
- ServiceChannel: ServiceChannel is a facilities and equipment maintenance management platform used by multi-site operators to manage vendor work orders. It is comparable as a technology-enabled service-management layer that competes for the same customer mindshare around consolidated maintenance contracts.
- CoolSys: CoolSys is a national refrigeration and HVAC services provider serving grocery, foodservice, and convenience-store operators. It is comparable as a multi-site refrigeration/equipment service provider competing for the same supermarket maintenance wallet.
Direct peers
- Commercial Kitchen Services (CKS): CKS is a regional commercial kitchen equipment service and installation provider. It is comparable to UST as a multi-OEM service contractor for grocery and foodservice operators with similar planned maintenance and emergency repair offerings.
- Smart Care Equipment Solutions: Smart Care provides commercial foodservice equipment repair and maintenance nationwide to grocery, convenience, and restaurant chains. It directly competes with UST on multi-brand service, preventative maintenance contracts, and emergency repair for supermarket customers.
- Tech24: Tech24 is a national commercial foodservice equipment service company offering repair, maintenance, and installation across restaurant and grocery chains. It is a direct competitor to UST in the same commercial kitchen equipment service category, with broader national geographic coverage.
Emerging players
- Davisware: Davisware provides field service management software purpose-built for commercial food equipment service organizations. It serves many of the same independent service organizations as UST and competes for the technology layer underpinning dispatch and service operations.
Regional players
- Polk Mechanical: Polk Mechanical is a commercial mechanical services provider offering HVAC and refrigeration service. While not exclusively foodservice, it competes for the refrigeration and hot-side equipment maintenance workload at grocery and foodservice accounts in overlapping geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
United Service Technologies social profiles
Digital presenceUnited Service Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
United Service Technologies leadership team
Management profileNumber of profiles
Profiles1 record
United Service Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
United Service Technologies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about United Service Technologies
What does United Service Technologies do?
United Service Technologies is an independent service organization that provides repair, installation, planned preventative maintenance, and parts supply for commercial hot-side food equipment across 90+ equipment brands. The company primarily serves supermarket chains and grocery retailers through field service technicians dispatched via proprietary software, handling over 40,000 service events annually. Its signature offering, the Personal Care Program (PVP), provides dedicated technicians and customized field service agreements for high-volume grocery operations.
Is United Service Technologies a public or private company?
United Service Technologies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was United Service Technologies founded?
United Service Technologies was founded in 1995. It employs 101 to 250 people.
Where is United Service Technologies based?
United Service Technologies is headquartered in Riverside, United States, in the North America region.
How does United Service Technologies make money?
Five revenue lines are on record. Equipment Repair Services are the primary driver. The others are planned Maintenance Programs, personal Care Program, installation Services and parts Sales.
Who are United Service Technologies's main competitors?
Broad incumbents on record are Parts Town, ABM Industries, Cintas, ServiceChannel and CoolSys. Direct peers are Commercial Kitchen Services (CKS), Smart Care Equipment Solutions and Tech24. Davisware is listed as an emerging player. Polk Mechanical is listed as a regional player.
Does United Service Technologies have an API?
No public API is recorded for United Service Technologies.
What industry is United Service Technologies in?
United Service Technologies's product category is Commercial Food Equipment Maintenance Services. Its primary akta.pro industry code is BPAEAJAE, Field Services & Onsite Support (Dispatch/Break-Fix). Its NAICS code is 81121 and its SIC code is 3590.