What PetRelocation.com does

PetRelocation.com (PetRelocation, Inc.) is a privately held Austin, Texas-based service company that coordinates domestic and international pet transportation for dogs, cats, and exotic animals across 150+ country destinations. Founded around 2006 and led by CEO and co-founder Kevin O'Brien, the firm has accumulated roughly 20 years of regulatory-navigation experience and claims more than 40,000 successful pet relocations. Its delivery model is human-coordinator-led rather than software-led: no proprietary technology platform is disclosed, and the value the company sells is operational expertise in compiling destination-specific paperwork (FAVN tests, NIIP permits, health certificates, AVS-recognized agent filings, MPI import permits, Mickleham quarantine bookings), coordinating airlines and approved veterinary inspection facilities, and managing timelines that can run to 180+ days for jurisdictions such as Japan, Australia, and New Zealand.

The company monetizes through quote-based professional services with three productized tiers — Complete Support (full end-to-end coordination), Vet Paperwork Support (documentation only), and Consultation (advisory) — plus destination-specific sub-products for Hawaii, Singapore, Japan, Australia, New Zealand, and the UK/EU, and an add-on Corporate Relocation Services offering for enterprise clients. Go-to-market is primarily direct-to-consumer via the website's "Get a Quote" funnel, with organic acquisition driven by an extensive destination- and species-specific blog and supporting social channels (Facebook, LinkedIn, Instagram, Pinterest). Customer mix is anchored by individual pet owners, supplemented by a military PCS segment (particularly to Hawaii) and a smaller corporate relocation book; the firm operates with a small team of roughly 20 pet-loving coordinators and does not publicly disclose revenue, funding, or ownership structure.

Name

PetRelocation.com

Legal name

PetRelocation, Inc.

Website

https://petrelocation.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

PetRelocation.com is a privately held Austin-based service company that coordinates domestic and international pet transportation for dogs, cats, and exotic animals across 150+ country destinations, selling quote-based professional coordination to individual pet owners, military families, and corporate relocation clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Pet Relocation Services: The company generates revenue through professional pet transport and relocation services. Pricing is custom-quoted based on destination, pet type, and service requirements rather than standardized tiers. The company offers multiple service levels including Complete Support (full coordination), Vet Paperwork Support, and Consultation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

PetRelocation.com coordinates end-to-end pet transport and relocation services for dogs, cats, and exotic animals moving domestically within the United States and internationally to 150+ country destinations. The company manages regulatory compliance, health documentation, microchip and vaccination scheduling, airline booking, and arrival inspection support through in-house relocation coordinators and partner veterinary and airline networks. Service is offered at three engagement levels (Complete Support, Vet Paperwork Support, and Consultation) with custom quote-based pricing.

Product overview

PetRelocation.com operates as a service-based platform offering tiered pet transport and relocation services across domestic US and international destinations (150+ countries). The core offering is the PetRelocation Core Service, which provides full-service coordination for dogs, cats, and exotic animals. This core service is supplemented by specialized sub-products for high-complexity destinations including Hawaii (with Neighbor Island Inspection Permit coordination), Singapore (with AVS-recognized agent CAPQ clearance), Japan (with 180-day wait management), Australia (with Mickleham quarantine), and New Zealand (with MPI import permits). The company offers three service tiers: Complete Support (full coordination), Vet Paperwork Support (document-focused), and Consultation (advisory-only). Corporate Relocation Services provides dedicated support for employee pet moves. The product portfolio is delivered through web-based quote request forms, coordinated phone/email support, and detailed blog-based guidance content.

Differentiator

Problem solved

Functional benefit

Products and services

• PetRelocation Core Service Full-service pet transport and relocation service handling domestic and international moves for dogs, cats, and exotic animals. Provides end-to-end coordination including documentation, regulatory compliance, airline booking assistance, and on-arrival support across 150+ country destinations.
• Dog Transport Services

Quantifiable outcome

• 40,000+ successful pet relocations completed
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Hawaii Animal Quarantine Station (AQS)coreOthersPetRelocation coordinates with Hawaii's Animal Quarantine Station for document submission, NIIP permit processing, and compliance verification. The company guides clients through AQS requirements including FAVN test coordination, health certificate preparation, and fee payment. This is a regulatory/governmental coordination relationship rather than a commercial partnership.
• Maui Approved Inspection Facilities (8 facilities)coreOthersPetRelocation coordinates with 8 approved Maui veterinary facilities for Neighbor Island Inspection Permit (NIIP) arrangements including At Home Animal Hospital, Central Maui Animal Clinic, Kahului Animal Hospital, Kihei Veterinary Clinic, Makawao Veterinary Clinic, Maui Humane Society, South Shore Veterinary Care, and West Maui Animal Clinic. Facility confirmation is required before NIIP issuance.
• Kauai Approved Inspection Facilities (2 facilities)coreOthersPetRelocation coordinates with 2 approved Kauai veterinary facilities for NIIP arrangements: Kauai Humane Society and Kauai North Shore Animal Clinic. Facility reservation confirmation is sent to AQS before NIIP issuance.
• Big Island/Kona Approved Inspection Facilities (3 facilities)coreOthersPetRelocation coordinates with 3 approved Big Island veterinary facilities for NIIP arrangements: Alii Veterinary Hospital, Keauhou Veterinary Hospital, and Kona Veterinary Service.
• Hawaiian AirlinescoreOthersHawaiian Airlines is the primary airline partner for Hawaii pet transport, accepting cabin pets and checked baggage/cargo pets on mainland-to-Hawaii routes. PetRelocation coordinates travel logistics including cabin weight limits (25 lbs combined), checked baggage limits (70 lbs combined), and seasonal embargo periods (April 15-October 15).
• Alaska AirlinescoreOthersAlaska Airlines (merged with Hawaiian Airlines 2024) accepts cabin pets (20 lbs combined) and checked baggage on Hawaii routes under combined Hawaiian/Alaska pet travel policy. PetRelocation coordinates breed restrictions and temperature-dependent embargo periods.
• American Airlines CargominorOthersAmerican Airlines accepts cargo pets into Honolulu only (no cabin, no neighbor island direct service). PetRelocation coordinates for clients without other carrier options.
• DOD Food Analysis and Diagnostic Laboratory (FADL)minorOthersPetRelocation coordinates with the Department of Defense FADL at Fort Sam Houston for military families eligible for DoD beneficiary treatment. The DOD lab offers lower FAVN testing fees than civilian labs. PetRelocation helps military clients determine eligibility and submit Form D-132A.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• uShip: Large shipping marketplace that includes a pet transport category among broader freight, vehicle, and household goods moves. Comparable on the within-US transport layer and on the marketplace model for connecting owners with transporters.

Direct peers

• Happy Tails Travel: US-based full-service pet transport and relocation company coordinating domestic and international moves for dogs and cats. Direct competitor in the same end-to-end relocation category with similar regulatory-coordination model.
• Animal Transport Associates: Specialist animal transport broker arranging domestic and international animal shipments, including pets, for zoos, breeders, and private owners. Comparable in the coordination-and-airline-booking layer for pet owners.
• WorldCare Pet Transport: International pet transport specialist handling complex moves across global destinations. Overlaps directly with PetRelocation's international coordination offering and similar regulatory-playbook approach.
• Pet Travel Inc. (PetTravel.com): Long-standing pet transport service and information resource providing international and domestic pet relocation. Comparable in offering type and breadth of country coverage, with an emphasis on information-plus-service.
• Citizen Shipper: Online marketplace connecting pet owners with independent drivers and transporters for domestic pet moves. Closely comparable on the within-US transport side, though it relies on a peer-to-peer driver model rather than full-service coordination.
• Royal Paws: Full-service pet transport and relocation company coordinating international moves with airline, vet, and customs partners. Direct competitor offering comparable end-to-end coordination.
• Blue Collar Pet Transport: US-based ground and air pet transport service focused on domestic relocations and long-distance drives. Comparable on within-US moves and the service-coordination model, with a ground-transport emphasis.

Regional players

• Airpets International: UK-headquartered pet transport company specializing in international moves to and from the UK and Europe. Comparable service model and international scope, but with primary geographic focus on the UK/EU corridor.

Others

• Graebel Relocation Services: Large global corporate relocation management company offering pet relocation as a complementary service within enterprise mobility programs. Comparable on the corporate/B2B pet relocation channel where both serve enterprise mobility buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/petrelocation
• LinkedInlinkedin.com/company/petrelocation.com
• Instagraminstagram.com/petrelocation
• Pinterestpinterest.com/petrelocation
• Xx.com/petrelocation

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PetRelocation.com