Full Service Network
Full Service Network LP is a privately held, facilities-based telecom carrier headquartered in Pittsburgh that owns and operates its own fiber network delivering internet, hosted VoIP, business telephone, and structured cabling services to over 25,000 business and residential customers across Pennsylvania, Ohio, and West Virginia.
- Company typePrivate
- Founded1980
- HeadquartersPittsburgh, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Full Service Network does
Full Service Network LP is a privately held, facilities-based telecommunications carrier headquartered at 600 Grant St, Suite 5100, Pittsburgh, Pennsylvania. Founded by David Schwencke while he was attending the University of Pittsburgh in 1980 as a long-distance reseller born out of the AT&T divestiture, the company has evolved over more than 40 years into a carrier that owns and operates its own fiber optic network across the Pennsylvania, Ohio, and West Virginia tri-state area. It is registered as a Public Utility with the Pennsylvania Public Utility Commission, with tariffs on file, and serves over 25,000 business and residential customers.
The company sells a portfolio of subscription-based communications products: high-speed Internet Service via its own fiber infrastructure, Business Telephone Service including hosted IP-PBX systems, Digital Voice (VoIP) Service, traditional residential POTS lines, Inside Wire Maintenance, and add-on modules such as the FSN2GO mobile app, FSN WiFi, Conference Connect Services, Web Extension Monitoring, the Marquis Announcement Banner, and FSN Managed Services. Professional services revenue is generated through Structured Office Cabling (low-voltage wiring, server room and AV installation). Pricing follows monthly recurring subscriptions with annual plan options, multi-product bundle discounts, a 31-day money-back guarantee on DSL and Digital Voice, and disconnection/early-termination fees.
Go-to-market is sales-led and direct-to-consumer, executed through field sales at the Pittsburgh office, an inside sales team reachable at 1-888-347-6000, a website storefront at fsntele.com, an online payment portal, the FSN2GO app, and a referral partner program at fsnagent.com. Customer segments span business organizations of all sizes (with hospitality, F&B, and infrastructure tenants such as Dunkin', Hampton Inn, Holiday Inn Express, Mainstay Suites, and US Steel Tower among named accounts) and residential subscribers in PA/OH/WV. No revenue, funding, or M&A activity is disclosed in the source material.
Full Service Network firmographics
Firmographics- Name
- Full Service Network
- Legal name
- Full Service Network LP
- Website
- https://fullservicenetwork.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Full Service Network LP is a privately held, facilities-based telecom carrier headquartered in Pittsburgh that owns and operates its own fiber network delivering internet, hosted VoIP, business telephone, and structured cabling services to over 25,000 business and residential customers across Pennsylvania, Ohio, and West Virginia.
- Ownership category
- akta.pro rank
Full Service Network industry classification
Industry- Product category
- Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industries
- Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)
Keywords
Where Full Service Network is headquartered
LocationHeadquarters
- HQ city
- Pittsburgh
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Full Service Network business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Internet Service: Monthly subscription internet service for business and residential customers. The company operates as an ISP providing high-speed internet access via their facilities-based network.
- Business Telephone Service: Hosted business phone solutions including IP-PBX systems, sold on a per-line or per-seat subscription basis. New phones are included with Business Voice Service.
- Residential Phone Service (POTS): Plain Old Telephone Service for residential customers, requiring no broadband connection. Includes subscriber line costs.
- Digital Voice Service: VoIP-based broadband phone service with or without internet services, subject to digital service pricing.
- Inside Wire Maintenance Plan: Optional residential service covering diagnostics and repairs to inside telephone wire and jacks, billed monthly.
- Conference Connect Services: Audio and visual equipment rental along with telecommunications services for events, charged upon order receipt.
- Structured Office Cabling: Low voltage wiring solutions including server room and audio/visual system installation, offered as a professional service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Money Back Guarantee Period |
| Subscription | Monthly | Monthly Term Service |
| Subscription | Annual | Annual Plan |
| Subscription | Monthly | FSN Free Month / My America Plan |
| Subscription | Monthly | Inside Wire Maintenance Plan |
| Usage-based | Monthly | DSL Service |
| Usage-based | Pay-as-you-go | Directory Assistance |
| Other | One time/ perpetual license | Equipment Return |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Full Service Network product offering
Product offeringCore offering
Full Service Network is a facilities-based telecommunications carrier that provides high-speed internet, business and residential telephone service, and digital voice (VoIP) over its own installed fiber optic network across the Pennsylvania, Ohio, and West Virginia tri-state area. It complements these with IT support, structured office cabling, and event/conference telecommunications services, primarily sold as recurring subscriptions with professional installation.
Product overview
Full Service Network is a telecommunications services carrier offering a comprehensive portfolio of communications products and services. The core offerings include Internet Service (high-speed broadband connectivity), Business Telephone Service (scalable phone systems including IP-PBX solutions), Digital Voice Service (VoIP/broadband phone), IT Support, and Structured Office Cabling. These are complemented by value-added services including FSN2GO App (mobile management), FSN WiFi, Conference Connect Services, Web Extension Monitoring, Marquis Announcement Banner, and FSN Managed Services. The company serves both business and residential customers across Pennsylvania, Ohio, and West Virginia.
Differentiator
Problem solved
Functional benefit
Brands
- FSN2GO: Mobile application for customers to manage their FSN services on the go.
Products and services
- Internet Service High-speed Internet Service providing installation and activation by the company's own team of skilled technicians, available to both business and residential customers over its facilities-based fiber network.
- Business Telephone Service State-of-the-art business telephone systems scalable for organizations of any size, including IP-PBX enterprise business solutions. New phones are included with Business Voice Service and the offering is sold on a per-line or per-seat subscription basis with unlimited calling and enhanced features.
- Digital Voice Service VoIP-based broadband phone service with or without internet service, providing an alternative to traditional POTS phone service and requiring a stable broadband Internet connection.
- IT Support Live, local, US-based technical support delivered through Full Service Network's Preferred Client Service Center for all services purchased from the company.
- Structured Office Cabling Streamlined low voltage wiring solutions including server room installations and audio/visual systems designed to streamline business operations, offered as a professional cabling service.
- Residential Phone Service (POTS) Plain Old Telephone Service for residential customers that does not require a broadband connection, with a $6.25 Subscriber Line Cost per line per month.
- Conference Connect Services Conference call services that include audio/visual equipment rental, internet services, and telecommunications capabilities for events, charged as a professional service upon order receipt.
- Inside Wire Maintenance Plan Optional residential service covering diagnostics and repairs to inside telephone wire and jacks, billed monthly.
Quantifiable outcome
- Serving over 25,000 business and residential customers
- +2 more outcomes
Companies that use Full Service Network
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
Full Service Network technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Full Service Network partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights4 records
Full Service Network competitors and assessment
Company assessmentDirect peers
- Armstrong Group: Armstrong is a Pennsylvania-based facilities-based telecom operator providing fiber internet, cable TV, and phone services to residential and business customers across PA, OH, WV, NY, and MD. Highly comparable as a regional, vertically-integrated carrier serving overlapping geographies with a similar product mix (broadband + voice + business services).
- DQE Communications: DQE Communications is a Pittsburgh-based fiber optic network provider offering business-grade internet, Ethernet, and dark fiber services. Operates in the same geographic territory as FSN with a comparable focus on B2B fiber connectivity and metro Ethernet services to enterprises and carriers.
- Consolidated Communications: Consolidated Communications (now private under Searchlight Capital and BCI) is a regional fiber and voice carrier serving residential and business customers across 20+ states including Pennsylvania. Comparable as a regional facilities-based provider offering broadband, VoIP, and managed services to similar SMB and mid-market customer segments.
- Windstream: Windstream is a privately-held fiber-optic communications provider serving business and residential customers across 18 states, with a portfolio of internet, voice, managed services, and SD-WAN. Directly comparable as a regional fiber/voice carrier with similar SMB focus and overlapping Pennsylvania footprint.
- altafiber (formerly Cincinnati Bell): altafiber operates fiber networks delivering gigabit internet, voice, and IT/managed services to residential and business customers in Ohio, Kentucky, and Indiana. Comparable as a regional facilities-based fiber and voice carrier with similar SMB/enterprise target segments and similar scale profile.
- Metronet: Metronet is a privately-held fiber-to-the-home and business internet provider operating across 17+ states with rapid fiber expansion. Comparable as a facilities-based fiber ISP with similar SMB focus and similar growth profile, increasingly overlapping into Pennsylvania markets.
- FirstLight: FirstLight is a facilities-based fiber optic network operator providing internet, voice, data center, and managed services to businesses across the Northeast and Mid-Atlantic including Pennsylvania. Comparable as a regional B2B-focused fiber and voice carrier with similar enterprise/SMB customer mix.
Broad incumbents
- Atlantic Broadband (Breezeline): Breezeline (formerly Atlantic Broadband) is the eighth-largest cable operator in the U.S., delivering broadband, video, and voice services across 13 states including Pennsylvania and West Virginia. Comparable as a regional broadband/voice provider operating in overlapping geographies with FSN, but with broader product scope including cable TV.
- Lumen Technologies (CenturyLink): Lumen is a major national facilities-based carrier offering fiber internet, voice, UCaaS, and managed services to enterprise and residential customers. Competes with FSN in the PA/OH/WV mid-market segment, particularly for business voice and internet, but operates at vastly greater scale and broader geographic reach.
- Comcast Business: Comcast Business is a major division of Comcast offering broadband, voice, and managed services to SMB and enterprise customers nationally, with significant presence across FSN's PA/OH/WV territory. Comparable in core products (business internet + voice) but vastly larger scale and broader product portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key highlights7 records
Customer concentration
Full Service Network social profiles
Digital presenceFull Service Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Full Service Network leadership team
Management profileNumber of profiles
Profiles1 record
Full Service Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Full Service Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Full Service Network
What does Full Service Network do?
Full Service Network is a facilities-based telecommunications carrier that provides high-speed internet, business and residential telephone service, and digital voice (VoIP) over its own installed fiber optic network across the Pennsylvania, Ohio, and West Virginia tri-state area. It complements these with IT support, structured office cabling, and event/conference telecommunications services, primarily sold as recurring subscriptions with professional installation.
Is Full Service Network a public or private company?
Full Service Network is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Full Service Network founded?
Full Service Network was founded in 1980. It employs 101 to 250 people.
Where is Full Service Network based?
Full Service Network is headquartered in Pittsburgh, United States, in the North America region.
How does Full Service Network make money?
Seven revenue lines are on record. Internet Service is the primary driver. The others are business Telephone Service, residential Phone Service (POTS), digital Voice Service, inside Wire Maintenance Plan, conference Connect Services and structured Office Cabling.
Who are Full Service Network's main competitors?
Direct peers on record are Armstrong Group, DQE Communications, Consolidated Communications, Windstream, altafiber (formerly Cincinnati Bell), Metronet and FirstLight. Broad incumbents are Atlantic Broadband (Breezeline), Lumen Technologies (CenturyLink) and Comcast Business.
Does Full Service Network have an API?
No public API is recorded for Full Service Network.
What industry is Full Service Network in?
Full Service Network's product category is Telecommunications Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIAHAK, Numbering, DID, Porting & Carrier-of-Record Services. Its NAICS code is 517111 and its SIC code is 4813.