AlphaSource Group
AlphaSource Group is a Milwaukee-based technical services and parts distribution company that delivers field service, depot repair, equipment refurbishment, and parts supply for diagnostic imaging and biomedical equipment to OEMs, hospitals, and resellers across North America.
- Company typePrivate
- Founded1986
- HeadquartersMilwaukee, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What AlphaSource Group does
AlphaSource Group, founded in 1986 and headquartered in Milwaukee, Wisconsin, delivers technical field service, depot repair, equipment refurbishment and resale, and parts distribution for diagnostic imaging and biomedical equipment across North America. The company operates through three retained sub-brands: Alpha Source (biomedical solutions), Medical Optics (surgical solutions), and BC Technical (imaging solutions), collectively covering nuclear medicine, PET, CT, MRI, PET/CT, ultrasound, bone mineral density, medical batteries, and broader biomedical equipment. Field service is delivered by more than 100 field-based engineers supported by four Centers of Excellence in Salt Lake City (UT), Jeffersonville (IN), Tamarac (FL), and Milwaukee (WI), with all repairs processed under an ISO 13485-certified quality management system and backed by a 90-day warranty.
The business model spans four revenue streams: professional-services technical field service delivered directly to customer sites, professional-services depot repair, hardware sales through equipment refurbishment and resale, and hardware sales via parts harvesting and distribution. Customer engagement is enterprise field sales with multi-year, custom-scoped contracts targeting OEMs, Independent Service Organizations, asset managers, hospitals, distributors, and resellers. Marketing channels center on direct engagement, the corporate website, and annual participation at the RSNA (Radiological Society of North America) conference.
AlphaSource Group was acquired by Probo Medical on December 28, 2023, with Probo itself backed by Avista Capital Partners. The acquisition was positioned as transformational, combining AlphaSource's North American field service network with Probo's procurement and global infrastructure to create one of the most comprehensive diagnostic imaging support platforms. The company reports a 4.8/5 customer satisfaction rating according to Service 800 and positions itself as a neutral ("loyal but not allegiant") service partner relative to OEM-direct service offerings.
AlphaSource Group firmographics
Firmographics- Name
- AlphaSource Group
- Legal name
- AlphaSource Group
- Website
- https://alphasourcegroup.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Acquired
- Headcount range
- 101–250 employees
- Short description
- AlphaSource Group is a Milwaukee-based technical services and parts distribution company that delivers field service, depot repair, equipment refurbishment, and parts supply for diagnostic imaging and biomedical equipment to OEMs, hospitals, and resellers across North America.
- Ownership category
- akta.pro rank
AlphaSource Group industry classification
Industry- Product category
- Diagnostic Imaging Equipment Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Surgical & Medical Instruments & Apparatus (3841), Laboratory Analytical Instruments (3826)
- akta.pro primary industry
- Quality, Peer Review & Compliance Tools (MQSA/ACR/QA) (HLACALAL)
- akta.pro secondary industry
- Quality Engineering & Risk Management (ICH Q9/Q10, validation, change control) (HLAGAKAL)
Keywords
Where AlphaSource Group is headquartered
LocationHeadquarters
- HQ city
- Milwaukee
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
AlphaSource Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Technical Field Service: Field service delivery for diagnostic imaging equipment across North America
- Depot Repair Services: Depot-level repair services at Centers of Excellence in Salt Lake City, UT, Jeffersonville, IN, Tamarac, FL, and Milwaukee, WI
- Equipment Refurbishment and Resale: Refurbishment and resale of multi-modality medical equipment
- Parts Distribution: Parts harvesting and distribution of multi-modality medical equipment parts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom service solutions designed for unique customer requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
AlphaSource Group product offering
Product offeringCore offering
AlphaSource Group delivers technical field service, depot repair, equipment refurbishment and resale, and parts distribution for diagnostic imaging equipment (including nuclear medicine, PET, CT, MRI, PET/CT, ultrasound, bone mineral density, medical batteries, and biomedical devices). It operates four U.S. Centers of Excellence and deploys over 100 field-based engineers to serve OEMs, ISOs, asset managers, hospitals, distributors, and resellers across North America. Repairs are performed under an ISO 13485-certified quality management system and backed by a 90-day warranty.
Product overview
AlphaSource Group is a next-generation technical services, depot services, and parts supply chain partner for the healthcare industry. The company operates under three brands — Alpha Source (biomed solutions), Medical Optics (surgical solutions), and BC Technical (imaging solutions) — delivering comprehensive diagnostic imaging repair, maintenance, refurbishment, and parts distribution. With over 100 field-based engineers and four Centers of Excellence, AlphaSource provides technical field service, depot repair, equipment refurbishment/resale, and parts distribution for nuclear medicine, PET, CT, MRI, PET/CT, ultrasound, bone mineral density, medical batteries, and biomedical equipment across North America. The company was acquired by Probo Medical in December 2023.
Differentiator
Problem solved
Functional benefit
Brands
- Alpha Source: Biomed solutions, technical field service, depot repair, and parts distribution for diagnostic imaging equipment.
- Medical Optics
- BC Technical
Products and services
- Technical Field Service On-site technical field service delivered by more than 100 field-based engineers across North America for diagnostic imaging equipment (nuclear medicine, PET, CT, MRI, PET/CT, ultrasound, bone mineral density) and biomedical devices. Customers include OEMs, ISOs, hospitals, asset managers, distributors and resellers.
- Depot Repair Services Depot-level repair of diagnostic imaging and biomedical equipment at four U.S. Centers of Excellence, performed under an ISO 13485-certified quality management system and backed by a 90-day warranty.
- Equipment Refurbishment and Resale Refurbishment and resale of multi-modality diagnostic imaging equipment to extend the useful life of capital equipment for healthcare providers and resellers.
- Parts Distribution Distribution of harvested and new parts for multi-modality medical imaging equipment (CT, MRI, BMD, nuclear medicine, ultrasound, PET and others) to OEMs, ISOs, asset managers, hospitals, distributors and resellers across North America.
Quantifiable outcome
- 4.8/5 customer satisfaction rating
Companies that use AlphaSource Group
Customer profileNamed customers5 records
Segments1 record
Ideal customer profiles1 record
AlphaSource Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
AlphaSource Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Probo MedicalcoreProbo Medical acquired Alpha Source Group in a transformational deal. The combination integrates Alpha Source's nationwide field service teams with Probo's global infrastructure, creating one of the most comprehensive diagnostic imaging support networks. Alpha Source's technical capabilities complement Probo's system procurement proficiency, enabling expansion of parts harvest and distribution, scaled system refurbishment and resale, and optimized field service delivery.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
AlphaSource Group competitors and assessment
Company assessmentBroad incumbents
- Siemens Healthineers: Global OEM of diagnostic imaging equipment (MRI, CT, PET, ultrasound) with a comprehensive service business. Comparable as an OEM service competitor whose installed base AlphaSource services and whose service organization competes for the same contracts.
- Canon Medical Systems: OEM of diagnostic imaging systems including CT, MRI, ultrasound, and PET. Comparable as an OEM service competitor whose installed equipment AlphaSource services via third-party contracts.
- GE HealthCare: OEM of CT, MRI, PET, ultrasound, and nuclear medicine equipment with a large installed base and competing service organization. Comparable as the dominant OEM service provider against which AlphaSource competes for service contracts.
- Philips Healthcare: OEM of MRI, CT, ultrasound, and diagnostic imaging equipment with a global service network. Comparable as an OEM service competitor whose installed equipment AlphaSource services as a third-party ISO.
Direct peers
- Probo Medical: Parent company of AlphaSource Group since December 2023. Directly comparable as a diagnostic imaging lifecycle services provider focused on refurbished equipment sales, parts, and service across the same modality set (CT, MRI, PET, ultrasound, nuclear medicine).
- Agiliti: Healthcare equipment management and service provider offering medical equipment rental, repair, and clinical engineering services to hospitals. Directly comparable to AlphaSource's ISO model with field service and depot operations.
- ABM Healthcare: Provider of healthcare facility and equipment services including clinical engineering. Comparable to AlphaSource as an integrated service partner to hospitals managing biomedical and imaging equipment maintenance.
- TRIMEDX: Independent clinical engineering and medical equipment service organization serving hospitals and health systems. Competes head-to-head with AlphaSource in the multi-modality ISO space, with overlapping field service and depot capabilities.
- Crothall Healthcare (Healthcare Technology Solutions): Healthcare technology management (HTM) and clinical engineering services provider inside Compass Group. Directly comparable to AlphaSource in providing biomedical and imaging equipment service to hospitals under multi-year contracts.
Emerging players
- Universal Medical Inc. Independent diagnostic imaging parts and service provider. Comparable to AlphaSource's parts distribution and refurbishment business, though smaller in scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
AlphaSource Group social profiles
Digital presenceAlphaSource Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
AlphaSource Group leadership team
Management profileNumber of profiles
Profiles3 records
AlphaSource Group subsidiaries and ownership
Company hierarchySubsidiaries3 records
AlphaSource Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AlphaSource Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AlphaSource Group
What does AlphaSource Group do?
AlphaSource Group delivers technical field service, depot repair, equipment refurbishment and resale, and parts distribution for diagnostic imaging equipment (including nuclear medicine, PET, CT, MRI, PET/CT, ultrasound, bone mineral density, medical batteries, and biomedical devices). It operates four U.S. Centers of Excellence and deploys over 100 field-based engineers to serve OEMs, ISOs, asset managers, hospitals, distributors, and resellers across North America. Repairs are performed under an ISO 13485-certified quality management system and backed by a 90-day warranty.
Is AlphaSource Group a public or private company?
AlphaSource Group is a private company. It is classified as private equity controlled and is currently acquired.
When was AlphaSource Group founded?
AlphaSource Group was founded in 1986. It employs 101 to 250 people.
Where is AlphaSource Group based?
AlphaSource Group is headquartered in Milwaukee, United States, in the North America region.
How does AlphaSource Group make money?
Four revenue lines are on record. Technical Field Service is the primary driver. The others are depot Repair Services, equipment Refurbishment and Resale and parts Distribution.
Who are AlphaSource Group's main competitors?
Broad incumbents on record are Siemens Healthineers, Canon Medical Systems, GE HealthCare and Philips Healthcare. Direct peers are Probo Medical, Agiliti, ABM Healthcare, TRIMEDX and Crothall Healthcare (Healthcare Technology Solutions). Universal Medical Inc. is listed as an emerging player.
Does AlphaSource Group have an API?
No public API is recorded for AlphaSource Group.
What industry is AlphaSource Group in?
AlphaSource Group's product category is Diagnostic Imaging Equipment Services. Its primary akta.pro industry code is HLACALAL, Quality, Peer Review & Compliance Tools (MQSA/ACR/QA), with a secondary code of HLAGAKAL, Quality Engineering & Risk Management (ICH Q9/Q10, validation, change control). Its NAICS code is 811210 and its SIC code is 3841.