What DAKCS does

DAKCS Software Systems, Inc. is a privately held Utah-based software company that develops and sells cloud-hosted Accounts Receivable Management (ARM) software primarily to US debt-collection agencies, with additional deployments in healthcare, legal, government, and financial sectors. Founded in 1984 and headquartered in Ogden, Utah, the company has operated continuously for approximately 40 years and reports that its customers have collectively recovered more than $400 million in past-due receivables using its software.

The core platform, Beyond ARM, is an integrated suite comprising an ARM workflow engine, an omnichannel dialer/contact-center module, a B2B client portal for agency customers to upload accounts and monitor payments, and a consumer-facing payment portal. The consumer portal is built around PCI-DSS and HIPAA compliance frameworks with Reg F (FDCPA) and credit-reporting requirements positioned as architectural features rather than add-ons; PDCflow serves as the preferred payment processor. Technology delivery is cloud-hosted with documented support for first- and third-party integrations.

DAKCS operates a sales-led, direct enterprise go-to-market: quote-based monthly subscriptions, consultative demos, dedicated account executives, and a named implementation and customer-success organization. The company employs 11–50 people and generates revenue from software subscriptions, professional services for implementation and training, and transaction-based fees from integrated payment processing. Geographic distribution is concentrated in the United States, with no disclosed international footprint.

Name

DAKCS

Legal name

DAKCS Software Systems, Inc.

Website

https://dakcs.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

DAKCS Software Systems is a Utah-based, privately held vendor of cloud-hosted Accounts Receivable Management software — including workflow tools, dialer, and consumer and client portals — primarily serving US debt-collection agencies, with additional deployments in healthcare, legal, government, and financial sectors.

Ownership category

akta.pro rank

Product category

Accounts Receivable Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372), Finance Services (6199)

akta.pro primary industry

Biller Direct EBPP Platforms (FSAMAJAA)

akta.pro secondary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Accounts receivable software
• Debt collection software
• Collection agency software
• ARM management software
• Consumer payment portal

Headquarters

HQ city

Ogden

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions (Beyond ARM): Core revenue from cloud-hosted ARM software subscriptions. Pricing is enterprise/quote-based with multiple tiers to serve agencies of all sizes. Includes access to dialer, client portal, consumer portal, and integrations.
2. Payment Processing (PDCflow): Transaction-based revenue through integrated payment processing via PDCflow. Consumers make payments through the portal and transaction fees are collected. Portal claims 'costs less than a postage stamp' suggesting low per-transaction costs.
3. Professional Services: Implementation, training, and ongoing customer support services. The company has dedicated Implementation and Support teams (Tommy Secrist as Head of Implementation, Travis Cottle as Development/IT Coordinator, Dax Nelson as VP of Customer Success).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

DAKCS develops and sells "Beyond ARM," a cloud-hosted Account Recovery Management software suite designed for debt collection agencies, hospitals, law offices, and government/financial organizations to manage overdue accounts, accept payments, and meet legislative requirements. The suite combines an integrated dialer, a B2B client portal, and a 24/7 consumer-facing payment portal with PDCflow-integrated payment processing.

Product overview

DAKCS offers a unified software ecosystem for accounts receivable management and debt collection. The core platform is Beyond ARM, an Account Recovery Management suite that provides cloud-hosted collection tools with integrated dialing capabilities, a client portal for agency clients to upload accounts and monitor payments, and a consumer portal for 24/7 self-service bill payment. DAKCS has 40 years of experience serving the collection industry, supporting legal, medical, and government sectors with compliance-focused solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Beyond ARM: An Account Recovery Management tool developed for collection teams. Includes cloud-hosted ARM, integrated dialer, client portal, and consumer portal capabilities. Used by hospitals, collection agencies, law offices, and others to streamline the collection process and meet legislative requirements.
• Consumer Portal
• Dialer

Products and services

• Beyond ARM Cloud-hosted Account Recovery Management (ARM) software suite that streamlines the collection process for collection agencies, hospitals, and law offices by managing balances, meeting legislative requirements, and integrating with third-party systems. Includes integrated dialing, client portal, and consumer portal modules under one platform.
• Consumer Portal 24/7 digital payment platform that lets consumers view balance information, make payments, and set up intelligent payment plans, integrating with the Beyond ARM system and using PDCflow as the preferred payment processor. Built with HIPAA, PCI, Reg F, and credit reporting compliance at the forefront and a consent-first design for regulatory adherence.
• Dialer Omnichannel contact center / integrated dialing solution for collection operations that keeps agents focused on the right contacts at the right times, accelerating revenue cycles and driving payments forward for collection teams.

Quantifiable outcome

• Supports recovery of over $400 million in past-due receivables
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

One partnership is on record.

• PDCflowcoreTechnology or IntegrationPDCflow is the payment processor behind many DAKCS products including the Consumer Portal. It handles payment transaction processing. The new DAKCS portal uses PDCflow as the preferred payment processor and agencies switching from legacy portals can continue using the same PDCflow account. Other payment processing options may become available in the future.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tavant: Provides Touchless Loan Processing and ARM-related software for lenders and servicers including collection workflows; competes for adjacent ARM and recovery technology budgets served by DAKCS.
• Ontario Systems: Long-established provider of accounts receivable management and debt collection software (e.g., FACS, Artiva, Contact); competes directly with Beyond ARM for the same collection-agency buyer with overlapping compliance and workflow functionality.
• Katabat: Debt collection and customer engagement software platform used by banks, lenders, and collection agencies; directly comparable ARM workflow and contact-center functionality to Beyond ARM and the DAKCS Dialer.
• Latitude Software (CDS Software): Provider of debt collection and ARM software platforms (e.g., Collect!, DebtMaster) used by collection agencies; closely comparable product set and target customers to DAKCS's Beyond ARM suite.
• TCN: Cloud-based contact center and dialer platform purpose-built for the debt collection industry; directly comparable to DAKCS's integrated Dialer for outbound calling, compliance, and agent productivity.

Broad incumbents

• CGI Federal: Large IT services and systems integrator with a dedicated debt collection and federal accounts-receivable practice (e.g., CGI Collection); overlaps with DAKCS in government and healthcare ARM while also serving broader enterprise IT needs.
• FICO: Analytics and decisioning platform with debt recovery, collections scoring, and customer-management products; overlaps with DAKCS in collections optimization and consumer engagement, though FICO operates at a much larger, broader scale.
• Experian: Global information services company with consumer credit reporting, collections analytics, and identity products; competes with DAKCS indirectly by offering collections data and decisioning to overlapping customers.
• TransUnion: Major consumer credit bureau offering collections, risk, and information-management products that intersect with the same ARM and debt-recovery buyer base as DAKCS.

Emerging players

• Zoot Enterprises: Decisioning and data-management platform with collections, credit, and fraud capabilities serving financial institutions; partially overlaps with DAKCS in ARM decisioning and consumer data workflows, primarily for larger financial-services buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/DAKCS_Software
• Facebookfacebook.com/DAKCS
• LinkedInlinkedin.com/company/dakcs-software-systems-inc.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DAKCS