Brighton & Hove City Council

What Brighton & Hove City Council does

Brighton & Hove City Council is the statutory local government authority serving the city of Brighton and Hove in East Sussex, England. Founded in 1997 and operating with a workforce of 5,001-10,000 employees, the council delivers the full spectrum of local authority services including council tax administration, housing and homelessness support, adult social care, children's services and education, waste management and street cleaning, planning and building regulations, parking enforcement, libraries and leisure, environmental protection, public health, business licensing, and civil registration. Service delivery is conducted through a multi-channel model comprising the MyAccount online portal, a telephone switchboard (01273 29 00 00), in-person service centres at Brighton and Hove Town Halls, and the Your Voice consultation platform for resident engagement. The council's website is built on the Drupal CMS and is instrumented with Google Analytics and Matomo, while internal staff productivity is supported by Microsoft Copilot 365.

The council's income is derived from four primary streams: Council Tax levied on residents and businesses, central government grants (including £152 million spent on education, health and social care in 2021/22), fees and charges for services such as parking, planning, licensing, and crematorium services, and Business Rates collected from commercial properties. During FY 2021/22, total procurement spend reached approximately £330 million across 3,902 suppliers, channelled through the Orbis Procurement shared service jointly operated with East Sussex County Council and Surrey County Council. The council is governed under UK local government law, with Geoff Raw serving as Chief Executive and Phélim Mac Cafferty as Leader of the Council. No commercial software products or APIs are offered; all services are statutory public functions.

Name

Brighton & Hove City Council

Legal name

Brighton & Hove City Council

Website

https://brighton-hove.gov.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Brighton & Hove City Council is the statutory local government authority for Brighton and Hove, England, delivering statutory public services including housing, social care, council tax, planning, waste, and leisure to all local residents, businesses, and visitors.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Solid Waste Collection (562111), Residential Property Managers (531311), Waste Collection (5621)

SIC

Refuse Systems (4953), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Parks, Recreation & Cultural Services (BPAIACAI), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council tax administration
• Social housing services
• Waste management services
• Public health services

Headquarters

HQ city

Hove

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Council Tax: Property-based local taxation charged to residents and businesses in Brighton & Hove
2. Government Grants: Central government funding for local authority services including education, health and social care (£152 million spent on education, health and social care in 2021/22)
3. Fees and Charges: Charges for services including parking, planning applications, licensing, benefits services, crematorium and cemeteries, and other council services
4. Business Rates: Local business taxation collected from commercial properties

Go-to-market motion1 record

Distribution channels3 records

Marketing channels10 records

Core offering

Brighton & Hove City Council is the unitary local government authority delivering statutory public services to residents and businesses of Brighton & Hove. Its core offerings include Council Tax billing and collection, social housing allocation and management, adult and children's social care, waste collection and recycling, planning and building control, parking enforcement and permits, libraries and leisure, civil registration, public health, business licensing, and democratic governance. Service delivery is supported by the MyAccount online portal and the Your Voice consultation platform, with the council operating from Brighton Town Hall and Hove Town Hall.

Product overview

Brighton & Hove City Council provides a comprehensive range of public sector services as a unified local government authority. The council's offerings span core public services including Council Tax, Housing, Benefits, Adult Social Care, Families and Children's Services, Libraries and Leisure, Rubbish and Recycling, Planning, Parking, Environment, Health and Wellbeing, Business Support, and Democratic Services. The council operates digital service channels through its MyAccount portal for resident self-service and the Your Voice platform for public consultation and engagement. Services are delivered through a combination of online digital channels, in-person customer service centres, and partner organisations. No commercial SaaS product or modular software platform is offered; these are public authority service functions rather than technology products.

Differentiator

Problem solved

Functional benefit

Products and services

• Council Tax Services Online and offline services for Council Tax payment, enquiries, reductions, exemptions, and Business Rates management for residents and commercial property occupiers in Brighton & Hove.
• Housing Services Council housing allocation and management, homelessness support, housing register administration, affordable housing applications, and housing adaptations for residents in need.
• Benefits and Financial Advice Statutory means-tested benefits administration (Housing Benefit, Council Tax Reduction) and financial advice for residents facing economic hardship.
• Adult Social Care Care and support services for adults including needs assessments, home care, residential care placements, and safeguarding.
• Families, Children and Learning Children's social services, school admissions, childcare, early years support, and youth services for families and children in Brighton & Hove.
• Libraries, Leisure and Arts Public library services, leisure facilities (including King Alfred Leisure Centre), and arts and cultural programmes for residents and visitors.
• Rubbish, Recycling and Streets Waste collection (including food waste collections), recycling, street cleaning, and environmental enforcement services for the city.
• Planning and Building Regulations Planning applications, building control approvals, regeneration projects, and heritage protection services for residents, businesses, and developers.
• Parking Services Parking permits (resident and visitor), enforcement, bus lane cameras, resident parking schemes, and car park management for residents and visitors.
• Environment Services Environmental protection, parks management, biodiversity, climate action, and sustainability initiatives for the city.
• Health and Wellbeing Public health services, healthy lifestyles programmes, and wellbeing support for residents.
• Business and Trade Services Business support, trading standards, licensing, and economic development services for businesses operating within Brighton & Hove.
• Births, Deaths, Marriages and Citizenship Register office services, birth and death registrations, marriage and civil partnership ceremonies, and citizenship ceremonies.
• Council and Democracy Councillor services, committee meetings, elections, voting, and public engagement through the Your Voice consultation platform.
• MyAccount Online self-service portal allowing Brighton & Hove residents to access Council Tax accounts, purchase parking permits, apply for school places, and check bin or recycling box collection days.
• Your Voice Consultation Platform Online engagement platform where residents, businesses, and visitors can participate in surveys, polls, and votes on matters affecting the city.

Quantifiable outcome

• Over 2,600 women and girls engaged with rugby activities during legacy project with more than 300 now playing regularly weekly
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Shoreham PortcoreStrategic or Co-development Partner · 1 January 2026Shoreham Port approved £1.26 million investment in the Brighton Marina to River Adur Coastal Management Project. The collaborative initiative involves multiple partners working together to reduce long-term flood and erosion risk along the South East coastline. Construction by Mackley (Van Oord) begins June 2026.
• Adur District CouncilcoreStrategic or Co-development PartnerPartner in Brighton Marina to River Adur Coastal Management Project for coastal defence along South East coastline
• Environment AgencycoreStrategic or Co-development PartnerPartner in Brighton Marina to River Adur Coastal Management Project for coastal defence
• East Sussex County CouncilcoreStrategic or Co-development PartnerShared service partnership through Orbis Procurement for delivering lean procurement support, shared learning, and value for money for residents. Three authorities collectively comprise one of the largest public procurement spends in local government.
• Surrey County CouncilcoreStrategic or Co-development PartnerShared service partnership through Orbis Procurement for delivering lean procurement support, shared learning, and value for money for residents. Three authorities collectively comprise one of the largest public procurement spends in local government.
• Orbis ProcurementcoreStrategic or Co-development PartnerShared service partnership for procurement delivering lean procurement support, shared learning, and shared resource across Brighton & Hove City Council, East Sussex County Council, and Surrey County Council
• Sussex Anti-Slavery NetworkminorStrategic or Co-development PartnerMulti-agency anti-slavery partnership including West Sussex County Council, East Sussex County Council, Brighton & Hove City Council, Sussex Police and Crime Commissioner, fire services, NHS Clinical Commissioning Groups, and Gangmasters and Labour Abuse Authority. Council joined joint pledge on modern slavery in 2020.
• Co-operative Party Charter Against Modern SlaveryminorStrategic or Co-development PartnerJoined in 2018, commits councils to proactively vet supply chains to ensure no instances of modern slavery, including reviewing contractual spending, training procurement teams, and engaging with suppliers
• Mackley (Van Oord)coreImplementation/ SI/ Consulting PartnerConstruction contractor carrying out coastal defence works - replacing timber breastwork and repairing concrete walls over approximately three months starting June 2026

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bristol City Council: UK unitary authority of comparable coastal/urban profile serving ~470,000 residents. Operates the same statutory functions including council tax, housing, waste collection, leisure services, and planning, making it a direct operational peer.
• Manchester City Council: Large UK unitary authority providing the same comprehensive local government service portfolio (council tax, social housing, waste, leisure, planning). Comparable in offering a multi-channel digital service model and major capital programmes.
• Birmingham City Council: Major UK metropolitan unitary authority delivering the full range of statutory local authority services including council tax, housing, waste management, leisure, and democratic services. Operates at significantly larger scale but with an equivalent service mandate.
• Leeds City Council: UK metropolitan unitary authority delivering council tax administration, social housing, waste collection, libraries, leisure services, and planning. Comparable in delivering digital service platforms and large-scale procurement operations.
• Liverpool City Council: UK metropolitan unitary authority operating the full statutory local government portfolio including housing, council tax, waste, leisure, and planning services. Comparable in scale of council housing operations and multi-channel resident engagement.
• Newcastle City Council: UK metropolitan unitary authority providing the same range of statutory services including council tax, housing, waste, leisure, and planning. Comparable in operating MyAccount-style digital portals and active council housing development programmes.
• Nottingham City Council: UK unitary authority delivering the full local government service portfolio including housing, council tax, waste collection, leisure, and planning. Operates an equivalent service catalogue and resident self-service digital channels.
• Westminster City Council: UK unitary authority providing council tax, housing, waste, parking, and planning services. Operates in a dense urban environment comparable to Brighton & Hove's city profile, with active council housing and parking enforcement functions.

Broad incumbents

• East Sussex County Council: Strategic partner via the Orbis Procurement shared service. Operates at a county tier rather than unitary level but shares procurement infrastructure, anti-slavery partnership, and DPO functions with Brighton & Hove City Council.
• Surrey County Council: Orbis Procurement partner sharing procurement services and anti-slavery policy infrastructure. Operates as a county tier authority but collaborates on shared back-office services, making it functionally comparable in partnership structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/BrightonHoveCC
• YouTubeyoutube.com/user/BrightonandHoveGovUk
• Facebookfacebook.com/BrightonandHoveCityCouncil
• LinkedInlinkedin.com/company/brighton-&-hove-city-council
• Instagraminstagram.com/brightonhovecc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brighton & Hove City Council