Heritage Foodservice

What Heritage Foodservice does

Heritage Service Group (operating as Heritage Foodservice) is a privately held commercial kitchen equipment service company providing repair, installation, preventative maintenance, and OEM parts supply to foodservice operators across the Southeastern United States. The firm operates two regional service centers — one in New Orleans, Louisiana and another in Pompano Beach, Florida — supported by CFESA-certified, factory-trained technicians delivering 24/7/365 emergency response. Service is performed entirely by in-house staff under a 100% self-performing model, with trucks pre-stocked with commonly used parts to enable first-time-fix completion and minimize equipment downtime for customers.

The company's core offerings span four revenue streams: emergency equipment repair (across cooking, refrigeration, holding, sanitation, preparation, and warewashing equipment), authorized installation services for major manufacturers, planned preventative maintenance programs, and OEM parts sales. Heritage holds CFESA Certified Company status and acts as an authorized service agent and factory-authorized warranty service provider for most major commercial foodservice equipment OEMs, granting access to OEM parts and warranty billings. Customer verticals explicitly served include restaurants, retailers, hotels and hospitality, institutions (schools, healthcare, businesses), casinos, recreation and entertainment, and government and military facilities.

Revenue mechanics combine professional services (repair, installation, preventative maintenance contracts) with hardware sales (genuine OEM replacement parts). Distribution is direct and field-based: customers reach the company via toll-free phone, email, or online service request, with technicians dispatched to customer sites. Pricing is quote-based and not publicly disclosed. No parent company, institutional investor, or venture/private equity ownership is documented in the source material, and the legal entity is registered in the USA with operations limited to the Southeastern US market.

Name

Heritage Foodservice

Legal name

Heritage Service Group

Website

https://heritageservicegroup.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Heritage Foodservice (operating as Heritage Service Group) is a privately held commercial kitchen equipment service company providing 24/7 repair, installation, preventative maintenance, and OEM parts to foodservice operators across the Southeastern United States.

Ownership category

akta.pro rank

Product category

Commercial Kitchen Equipment Services

NAICS

Commercial and Service Industry Machinery Manufacturing (33331)

SIC

Special Industry Machinery (No Metalworking Machinery) (3550)

akta.pro primary industry

Cafeteria, Kitchen & Foodservice Equipment (Serving Lines, Refrigeration, Smallwares) (EDAEAIAJ)

Keywords

• Commercial kitchen repair
• Foodservice equipment service
• Kitchen equipment installation
• Preventative maintenance services
• OEM parts supply

Headquarters

HQ city

Addison

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Equipment Repair Services: 24/7 emergency repair services for commercial kitchen equipment including cooking, refrigeration, holding, sanitation, preparation, and warewashing equipment. Quick response times with CFESA-trained technicians.
2. Equipment Installation: Installation services as authorized service agent for major manufacturers, including complete site inspection, receiving and installing equipment, and factory warranty verification.
3. Planned Preventative Maintenance: Tailored preventative maintenance programs designed to maximize equipment uptime, extend equipment life, optimize energy efficiency, and improve employee safety.
4. OEM Parts Sales: Sales of genuine Original Equipment Manufacturer parts for foodservice equipment, ensuring safety, reliability, efficiency, and warranty protection.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Heritage Foodservice, operating as Heritage Service Group, provides commercial kitchen equipment repair, installation, preventative maintenance, and OEM parts supply. The company is a CFESA-certified authorized service agent for major foodservice equipment manufacturers, delivering 24/7/365 self-performing service across the United States.

Product overview

Heritage Service Group is a commercial kitchen equipment service company offering a comprehensive suite of repair, maintenance, and installation services for foodservice operators. The company operates two service centers in New Orleans, Louisiana and Pompano Beach, Florida, providing 24/7 emergency service coverage. Their core offerings include Equipment Repair Services (with CFESA certified technicians available around the clock), Installation Services (as authorized service agents for major manufacturers), Planned Preventative Maintenance Programs (tailored to customer equipment needs), Self-Performing Services (100% in-house execution for quality control), and OEM Parts Supply (genuine original equipment manufacturer replacement parts). The company specializes in servicing commercial cooking, refrigeration, holding, sanitation, preparation, and warewashing equipment across various industries including restaurants, hotels, healthcare, education, and government facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Kitchen Equipment Repair On-demand and emergency repair services for commercial foodservice equipment, performed by CFESA-certified, factory-authorized technicians on a 24/7/365 basis for foodservice operators.
• Equipment Installation Services Professional installation of commercial kitchen and foodservice equipment for new openings, remodels, and replacements, delivered by self-performing service technicians.
• Planned Preventative Maintenance (PPM) Scheduled preventative maintenance programs designed to reduce equipment downtime, extend asset life, and ensure food safety compliance for commercial kitchens.
• OEM Parts Supply Supply of genuine Original Equipment Manufacturer (OEM) replacement parts, stocked on service vehicles and at service centers to enable first-visit repair completion.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• CFESA (Commercial Food Equipment Service Association)coreOthersHeritage Service Group is a CFESA Certified Company with CFESA trained and certified technicians. CFESA certification ensures technicians meet industry standards for commercial food equipment service.
• Major Equipment ManufacturerscoreStrategic or Co-development PartnerHeritage Service Group serves as authorized service agent and factory-authorized warranty service provider for most major manufacturers. Technicians are factory trained and certified by these manufacturers. Status as authorized agent enables access to OEM parts and warranty work.

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Parts Town: Parts Town is a leading national distributor of OEM foodservice equipment parts and operates a service/repair platform serving the same commercial-kitchen customer base as Heritage Foodservice. Heritage's website directly references Parts Town for parts lookup, making it a directly comparable commercial foodservice parts-and-service platform peer.

Broad incumbents

• Middleby Corporation: Middleby is the largest U.S. commercial foodservice equipment manufacturer and maintains its own service network across the country. As an authorized service agent for 'most major manufacturers' including Middleby product lines, Heritage competes and partners with Middleby's in-house service organization for warranty and post-warranty work.
• ITW Food Equipment Group: ITW Food Equipment Group manufactures commercial cooking, refrigeration, warewashing, and food prep equipment under brands like Hobart and Traulsen. As a large OEM with its own factory-authorized service agent network, it is the upstream counterparty that authorizations Heritage relies upon, and competes with Heritage for end-customer service contracts.
• Welbilt: Welbilt (now part of the Ali Group family of brands) is a major manufacturer of commercial foodservice equipment with its own authorized service agent network. Heritage is comparable in that it operates as an authorized service partner for Welbilt-class brands while providing the same type of repair, installation, and preventative maintenance services as Welbilt's network.
• TriMark Corporation: TriMark is one of the largest U.S. foodservice equipment manufacturers and distributors, with deep service relationships into chain restaurant operators. TriMark's combination of equipment supply, parts, and service work overlaps with Heritage's full-stack commercial kitchen equipment service offering at a much larger scale.
• Hoshizaki America: Hoshizaki is a major manufacturer of commercial ice machines and refrigeration — categories Heritage services extensively (cooling, refrigeration, ice equipment). Hoshizaki maintains a national factory-authorized service network directly comparable to Heritage's CFESA-certified service model.
• Dover Foodservice (Dover Corporation): Dover operates foodservice equipment brands (e.g., refrigeration and cooking platforms) with their own service networks. As an OEM with bundled service operations, Dover is comparable to Heritage on the service-delivery side while sitting upstream on equipment supply and warranty authorizations.

Emerging players

• Singer Equipment Company: Singer Equipment is a regional commercial foodservice equipment distributor with installation and service capabilities. While more distributor-led than Heritage's pure service orientation, Singer overlaps on equipment installation and post-sale service for restaurant and institutional customers in the Mid-Atlantic and Southeast.
• KaTom Restaurant Supply: KaTom is a major online foodservice parts and equipment supplier with growing service-network affiliations. Comparable to Heritage because KaTom increasingly competes for the same operator's parts-and-service wallet and reaches many of the same small/regional foodservice accounts via digital channels.
• Webstaurant Store: Webstaurant Store is one of the largest online commercial foodservice parts and equipment retailers in the U.S. While primarily a parts distributor, its scale, parts pricing, and digital-first procurement model compete with Heritage's OEM parts offering and put pricing pressure on the regional service-and-parts model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HeritageServiceGroup
• LinkedInlinkedin.com/company/heritage-food-service-group

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heritage Foodservice