Penfield Volunteer Emergency Ambulance Service

What Penfield Volunteer Emergency Ambulance Service does

Penfield Webster EMS (formerly Penfield Volunteer Emergency Ambulance Service) is a 501(c)(3) non-profit emergency medical services organization founded in 1966 and headquartered in the Rochester, NY metropolitan area. It provides 24/7 Basic Life Support and Advanced Life Support ambulance response, inter-facility medical transports, and event standby coverage to the Towns of Penfield and Webster, NY. Operations are staffed by approximately 120 volunteers and paid employees, including credentialed EMTs and paramedics, and draw on a fleet of seven ambulances and one fly car dispatched from three stations (Jackson Road, Gravel Road, and Phillips Road). The organization also runs an EMS Explorer Post that introduces high school students to EMS careers.

The organization holds Regional Emergency Medical Services Council (REMAC) certification authorizing its ALS operations and maintains HIPAA compliance. Its clinical workflow is supported by an Electronic Patient Care Reporting (ePCR) system used to document patient encounters and transmit records to receiving hospitals and downstream billing systems. There are no disclosed AI/ML components; technology is positioned as standard EMS operational software rather than a differentiator.

The revenue model combines patient billing for ambulance transports (initiated in 2005) with municipal funding, donations, fundraising events, and grants. The customer base is anchored on two municipal franchise partners — the Town of Penfield and the Town of Webster — supplemented by individual transport patients and insurance payors. In 2025 the organization rebranded to Penfield Webster EMS to reflect its fully integrated service across both towns and recorded approximately 11,740 calls.

Name

Penfield Volunteer Emergency Ambulance Service

Legal name

Penfield Volunteer Emergency Ambulance Service Inc.

Website

https://penfieldambulance.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

51–100 employees

Short description

Penfield Webster EMS is a 501(c)(3) non-profit providing 24/7 Basic and Advanced Life Support ambulance services to the Towns of Penfield and Webster, NY, staffed by 120+ volunteers and employees across three stations with a fleet of seven ambulances.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Transportation Services (4700)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Ambulance transport
• Basic life support
• Advanced life support
• Community EMS

Headquarters

HQ city

Penfield

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Others

Revenue model

1. Ambulance Transport Billing: Billing for emergency medical transport services including Basic Life Support emergency and non-emergency transports, Advanced Life Support level 1 and level 2 emergency transports, and Treat and Release services. Accepts Medicare, Medicaid, commercial insurance, no-fault carriers, worker compensation and self-pay.
2. Donations: 501(c)(3) non-profit organization accepting tax-deductible contributions for medical supplies, vehicle replacement and maintenance, communication equipment and training.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Penfield Volunteer Emergency Ambulance Service (now Penfield Webster EMS) provides 24/7 emergency medical response and ambulance transport services to residents and visitors of Penfield and Webster, New York. The organization delivers Basic Life Support (BLS) and Advanced Life Support (ALS) transports, treat-and-release services, and community health programs including event medical standby. Services are operated by a hybrid volunteer and paid EMT/Paramedic staff dispatched primarily through the Monroe County 911 system.

Product overview

Penfield Webster EMS operates as a unified emergency medical services organization offering a tiered portfolio of clinical response capabilities centered on 24/7 emergency ambulance transport. The core offering is Emergency Medical Services combining Basic Life Support (BLS) and Advanced Life Support (ALS) transport, augmented by Treat and Release services. Supporting community services include free blood pressure checks, medical equipment loans, event medical standby, and base tours. The organization runs an Explorer Post youth program and provides comprehensive billing accepting Medicare, Medicaid, commercial insurance, and self-pay. Services are delivered from multiple stations across Penfield and Webster using a fleet of seven ambulances and a fly car.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Responded to 11,740 calls in 2025
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• West Webster Fire DepartmentcoreStrategic or Co-development Partner · 1 January 2021Awarded coverage of West Webster ambulance district in 2021. PVEA started operating out of WWFD station on Gravel Road 24/7. This partnership expanded in early 2025 when PVEA assumed full emergency medical coverage for West Webster and East Webster at the request of the Town of Webster.
• Northeast Joint Fire District / Webster Fire DepartmentcoreStrategic or Co-development PartnerBuilding new partnership as PVEA expanded into Webster coverage area in early 2025. PVEA is committed to building this new partnership as they move forward together serving the Webster community.
• Webster Police DepartmentcoreStrategic or Co-development PartnerBuilding new partnership as PVEA expanded into Webster coverage area in early 2025. Collaboration expected in the field alongside fire department partners.
• Professional Ambulance Billing, LLCminorImplementation/ SI/ Consulting PartnerExternal billing services provider managing medical billing reimbursement services including Medicare, Medicaid, commercial insurance, no-fault carriers, worker compensation and self-pay. Services include billing for BLS emergency/non-emergency, ALS level 1/2, and Treat and Release.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• American Medical Response (AMR): The largest private ambulance and EMS provider in the United States, operating across 40+ states. Directly comparable in core BLS/ALS ambulance transport and 911 dispatch services, though at vastly greater scale and as a for-profit entity.
• Life EMS Ambulance: Private ambulance service providing ALS/BLS transport, 911 coverage, and interfacility transfers across Michigan and parts of New York. Comparable private EMS operator with similar service portfolio and contracted municipal relationships.
• Empress EMS: Private ambulance service based in Yonkers, NY, providing 911 EMS, ALS/BLS transport, and special event coverage in the Hudson Valley and greater New York region. Comparable for-profit EMS competitor in New York State.
• Mobile Life Support Services: Non-profit EMS agency serving the Hudson Valley region of New York, providing ALS/BLS ambulance services, community education, and event standby. Closely comparable to PVEA's non-profit volunteer/private hybrid model.
• Monroe Ambulance: Local private EMS provider in the Rochester/Monroe County area, explicitly named in PVEA's history as a former leased-staffing partner. Most geographically and operationally comparable competitor in the same market.
• Falck North America: Global private EMS and ambulance services provider with US operations. Comparable in offering contracted municipal EMS coverage and ALS/BLS transport, with similar business model of serving as a contracted 911 provider for jurisdictions.
• Pro EMS (Professional Ambulance Service): Private non-profit EMS provider based in Cambridge, MA, providing 911 ALS/BLS coverage and event medical services. Strong model-comparable peer given its non-profit status, municipal contract model, and similar service mix.
• Mecklenburg EMS Agency (MEDIC): Large county-level EMS agency serving Mecklenburg County, NC, providing 911 ALS/BLS response with a comparable call-volume profile. Useful comparable for operational scale and municipal-coverage model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/penfieldambulance
• LinkedInlinkedin.com/company/penfield-volunteer-ambulance

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Penfield Volunteer Emergency Ambulance Service