TwoTwenty

What TwoTwenty does

TwoTwenty Ltd is a UK bespoke timber staircase manufacturer founded in 2004 by Ali Wright and Tom Day, headquartered in Foston, Derby, with a second manufacturing facility in Kirkby Lonsdale, Carnforth. The firm designs, manufactures, and delivers made-to-measure timber staircases across five core product lines—painted, stained, oak, New Zealand pine, and softwood—using FSC-certified timber processed via CNC precision cutting and finished by master craftspeople. It holds BWF Stair Scheme accreditation with regular independent audits, and operates a differentiated full-service model in which TwoTwenty takes complete responsibility for site measurement, design, configuration, and delivery, with no drawing sign-off required from the customer.

The company sells primarily through UK builders' merchants—including all of the top 10 national merchants such as Travis Perkins, Jewson, and Chandlers Building Supplies—with merchants effectively reselling the hassle-free service to their builder customers. This merchant channel is overlaid with a direct field sales motion: 10 technical sales experts located across England and Wales conduct free site visits, take measurements, and issue instant quotations, supported by two regional sales managers covering the North and South. End customers span small and medium housebuilders, individual developers, and renovation/joinery specialists across new-build, conversion, and heritage projects; notable contracts include 100+ staircases for the award-winning Terry's Chocolate Factory conversion in York.

TwoTwenty's revenue model is supply-only with full upfront payment or purchase order required prior to manufacture, and pricing is bespoke by project. The firm manufactures 5,000+ flights per year and reached £5.5 million in expected turnover in 2018. In February 2023, TwoTwenty and its holding company Elephant Holdings were sold to an Employee Ownership Trust—the first such deal in the UK timber engineering sector—with the senior leadership team continuing as trustee directors and all 40 staff receiving a 10% pay rise and a minimum 22.5% higher pension contribution.

Name

TwoTwenty

Legal name

TwoTwenty Ltd

Website

https://twotwenty.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

TwoTwenty is a UK bespoke timber staircase manufacturer, founded in 2004 and based in Derby, that designs and delivers made-to-measure staircases to small and medium housebuilders primarily through the UK's top 10 builders' merchants, taking full responsibility from site measurement to delivery.

Ownership category

akta.pro rank

Product category

Timber Staircase Manufacturing

NAICS

Custom Architectural Woodwork and Millwork Manufacturing (337212)

SIC

Lumber & Wood Products (No Furniture) (2400)

akta.pro primary industry

Stair Parts, Railings & Architectural Woodwork (HSAPAIAJ)

akta.pro secondary industry

Stair Treads, Risers & Landing Flooring (HSAPAGAH)

Keywords

• Bespoke timber staircases
• Staircase manufacturing
• Builders merchant supply
• FSC certified timber
• Made-to-measure staircases

Headquarters

HQ city

Derby

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Bespoke timber staircase sales: Supply-only sales of bespoke made-to-measure timber staircases to builders and merchants. All orders require full upfront payment or purchase order prior to manufacturing. No fitting service offered - supply-only business model.
2. Timber materials: Timber staircases made from FSC-certified materials including New Zealand pine, oak, and softwood. Stairs supplied unfinished for site sealing.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

TwoTwenty designs, manufactures, and delivers bespoke made-to-measure timber staircases for builders and merchants in the UK. The company offers a full-service, supply-only model where it takes full responsibility for site measurement, design, and bespoke configuration with no drawing sign-off required from customers. Staircases are produced using FSC-certified timber, CNC precision cutting, and hand-finishing, and are delivered to site in approximately two weeks versus a four-week industry standard, with all of the UK's top 10 builders' merchants as customers.

Product overview

TwoTwenty is a bespoke timber staircase manufacturer offering a unified design, manufacture, and delivery service. The product portfolio spans multiple timber staircase lines: Painted Staircases (with glass, turned, or stop-chamfered balustrades), Stained Staircases (in cherry, walnut, clear pine, and New Zealand pine), Oak Staircases (with glass, turned, or stop-chamfered options), New Zealand Pine Staircases (a premium low-maintenance material), and Softwood Staircases (with moisture-resistant components). All staircases are made-to-measure using FSC-certified timber, manufactured via CNC machines and hand-finished by craftspeople, and delivered in approximately half the industry standard lead time (~2 weeks). The company operates a full-service model taking responsibility for site measurement, design, and bespoke configuration.

Differentiator

Problem solved

Functional benefit

Products and services

• Painted Staircases Bespoke painted timber staircases featuring stop-chamfered, glass, and turned balustrades for new-build, conversion, and renovation projects. Delivered supply-only, made-to-measure, in approximately two weeks.
• Stained Staircases Bespoke stained timber staircases including cherry, walnut, clear pine, and New Zealand pine options with various finishes such as glass balustrades. Made-to-measure supply-only service for builders and merchants.
• Oak Staircases Bespoke oak staircases featuring stop-chamfered, glass, or turned balustrades for new-build, conversion, and renovation projects. Manufactured from FSC-certified oak with TwoTwenty's full-service measurement-to-delivery model.
• New Zealand Pine Staircases High-quality New Zealand pine staircases as a sustainable alternative to hardwoods, featuring low maintenance and virtually flawless material that does not require filling or sanding before installation. FSC certified timber. Award-winning product (Housebuilder Product Awards 2017 - Best Interior Product).
• Softwood Staircases Softwood staircases with moisture-resistant MDF treads and plywood risers, suitable for new-build developments, with options for oak handrails and newel posts. Supplied as pre-assembled flights for fast on-site assembly.

Quantifiable outcome

• Deliver made-to-measure stairs to site in half the industry standard lead time (approximately 2 weeks vs 4 weeks)
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• C4Ci Structural Engineering ConsultantsminorStrategic or Co-development Partner · 1 January 2017TwoTwenty worked with C4Ci structural engineering consultants to independently test its winder staircases and produce a safe installation guide for customers. This partnership enabled novel staircase configurations which eliminate the need for certain bulky and aesthetically displeasing structural elements.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Others

• BSW Timber: UK's largest sawmiller and timber supplier, providing FSC-certified softwood used in staircase and joinery manufacturing. Comparable as an upstream supplier and adjacent timber-products business rather than a direct staircase competitor.
• Travis Perkins: UK's largest builders' merchant group and a key distribution partner for TwoTwenty. Comparable as a channel customer, not as a manufacturer; included to highlight the concentrated merchant channel relationship TwoTwenty depends on.
• Chandlers Building Supplies: Independent UK builders' merchant group and TwoTwenty customer (Chandlers named a TwoTwenty rep 'Supplier Rep of the Year 2017'). Comparable as a trade customer and channel partner for timber staircase supply.
• Catnic (Tata Steel): UK manufacturer of metal building components (lintels, steel floor decking, structural products) often co-specified with staircases in residential construction. Comparable as an adjacent building-products manufacturer selling into the same UK builders' merchant channel.

Direct peers

• Richard Burbidge: UK-based manufacturer of timber staircase components, balustrades and railing systems supplied through builders' merchants and trade counters. Most directly comparable to TwoTwenty in product mix (stair parts, newels, handrails, balustrade) and channel (merchant-led distribution).
• Neville Johnson: UK bespoke staircase manufacturer specialising in made-to-measure timber (and glass/steel hybrid) staircases for residential conversions and renovations. Comparable to TwoTwenty on bespoke configuration and quality positioning, though more direct-to-consumer than merchant-led.
• StairBox: UK staircase manufacturer offering made-to-measure straight and winder staircases online and through the trade. Closely comparable to TwoTwenty in core product (timber, made-to-measure, pre-assembled flights) and in serving builders and developers, with similar efficiency-led positioning.

Broad incumbents

• JELD-WEN UK: Large global building products manufacturer with a UK staircase and joinery portfolio alongside doors, windows and timber components. Comparable as a broader incumbent supplying timber staircases and stair parts to UK builders' merchants, but as part of a much wider portfolio.
• Howdens Joinery: UK's largest kitchen and joinery manufacturer supplying trade customers via a depot network. Comparable in scale, trade-channel go-to-market, and B2B joinery manufacturing, though staircase supply is a small part of a much broader joinery offering.
• Saint-Gobain UK (Jewson, Graham): Global building materials group whose UK distribution arm owns Jewson and other builders' merchants that are TwoTwenty customers. Comparable as a major channel partner and adjacent building products manufacturer, not as a direct staircase competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TwoTwentyStairs

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TwoTwenty