Name

Zajel

Legal name

ZAJEL

Website

https://zajel.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Courier and Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (492210), Couriers and Express Delivery Services (4921), General Freight Trucking, Local (484110)

SIC

Air Courier Services (4513), Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Document & Small Packet Express (Letters/Legal/Financial) (TLAAABAI)

akta.pro secondary industries

Seller Fulfillment & Merchant Logistics (FBM/Independent Sellers) (TLAAAFAD), Cross-Border E-commerce Parcel Logistics (DDP/Customs-Integrated) (TLAAAFAE), Cross-Border Returns & Reverse Logistics (International) (TLAAANAH)

Keywords

• Courier services
• Logistics delivery
• Freight forwarding
• E-commerce delivery
• Express shipping

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Domestic Courier Services: Standard and express courier services within the UAE, including same-day and next-day delivery options for documents and parcels
2. International Courier Services: Express international deliveries covering over 200 countries worldwide via air, sea, and road freight
3. E-commerce Delivery: Specialized courier services for online businesses including cash-on-delivery and return services
4. Freight Services: Air freight, sea freight, and GCC road freight services for larger shipments and cargo
5. Value-Added Services: Cash-on-delivery, return service, mailroom management, customs clearance, and warehousing services
6. Corporate Account Billing: Monthly invoicing on the 20th of the month following service delivery for corporate clients

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Zajel provides domestic and international courier and logistics services across the UAE and 200+ countries, offering same-day and next-day delivery, express international shipping, e-commerce delivery with cash-on-delivery, freight forwarding (air, sea, GCC road), customs clearance, mailroom management, and return services. Customers book, pay, and track shipments through the zajel.com website, the Z.Lite online platform, or via phone and enterprise sales channels, supported by a fleet of 100+ branded vans and bikes and offices in Dubai, Abu Dhabi, and Al Ain.

Product overview

Zajel is a UAE-based courier and logistics company founded in 2008, offering a comprehensive suite of delivery and logistics services. The product portfolio spans domestic courier services (Standard Courier, EXPRESS Courier), payment services (Cash-on Delivery), return management, e-commerce delivery solutions, and specialized services (Mailroom Management, Customs Clearance). For international shipments, Zajel provides Express Import Export, Air Freight, Sea Freight, and GCC Road Freight services. The company operates two digital platforms: Z.Lite for online booking and shipment management, and ZFZE for customs submission. The services are positioned for B2B, B2C, and C2C customers across government, banking, eCommerce, and private sectors.

Differentiator

Problem solved

Functional benefit

Brands

• ZFZE: Customs submission platform for Zajel customers
• Z.Lite

Products and services

• Standard Courier (Domestic) Domestic courier service delivering documents and parcels to any location in the UAE within 24 hours, with seamless online booking, pickup, and full shipment tracking.
• EXPRESS Courier High-priority domestic courier service that transports goods overnight or in early morning for time-sensitive shipments within the UAE, with premium pricing.
• Express Import / Export (International Courier) International courier service ensuring imports and exports are delivered within the timeframe stipulated at booking, in accordance with stated transit times, covering over 200 countries worldwide.
• Air Freight International air cargo service for relocating individuals or businesses, offering global delivery with door-to-door and airport-to-airport service options.
• Sea Freight International sea cargo service providing access to fastest transit times, leveraging partnerships with ship and vessel companies for seamless worldwide cargo delivery.
• GCC Road Freight Road freight service covering the entire GCC region using Zajel's extensive fleet network for larger shipments and cargo.
• E-commerce Delivery Prompt, reliable courier services for e-commerce businesses across the UAE at cost-effective prices, serving both SME and large business customers, with cash-on-delivery and return service support.
• Cash-on-Delivery Service Payment collection service that accepts cash on delivery for all domestic orders, with proof of receipt provided for all documents and parcels.
• Return Service Service enabling documents and parcels to be returned from consignees with proof of receipt, supporting reverse logistics for businesses and consumers.
• Mailroom Management Specialized mailroom solutions providing cost-effective management services tailored to enterprise and government customer needs for handling incoming and outgoing correspondence.
• Customs Clearance Documentation preparation and submission service facilitating export or import shipments, including representation during customs examination, duty payment, and cargo delivery.
• Z.Lite Online Booking Platform Dedicated web platform at zlite.zajel.com enabling customers to book deliveries, pay online, and manage their shipments quickly and independently.
• ZFZE Customs Submission Portal Dedicated web portal at zfze.zajel.com for handling customs documentation submission and procedures for Zajel customers.

Quantifiable outcome

• 42M+ shipments delivered since 2008
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Direct peers

• Aramex: UAE-headquartered courier and logistics company offering domestic, international express, e-commerce delivery (including COD), and freight forwarding. Closest direct peer given same home market, overlapping product set (express, COD, freight), and similar enterprise/government client focus.

Broad incumbents

• DHL Express: Global integrator operating extensive express, parcel, freight, and e-commerce logistics networks with strong presence across UAE and Middle East. Overlaps with Zajel on international express and e-commerce but is a portfolio-wide incumbent rather than a UAE-niche specialist.
• FedEx: Major global integrator offering international priority, ground, freight, and value-added services across the Middle East. Comparable to Zajel on cross-border courier functionality but vastly larger scale and asset ownership model.
• UPS: Global integrator providing express parcel, freight, and supply chain solutions in the Middle East. Competes with Zajel primarily on cross-border courier lanes and contract logistics for enterprise clients in the region.

Regional players

• Emirates Post: UAE national postal operator offering domestic and international parcel, courier, and express services under government mandate. Comparable to Zajel's domestic courier and government-document delivery segments with privileged access to PO box and last-mile infrastructure.
• SMSA Express: Saudi Arabia-headquartered courier and e-commerce logistics provider with COD, last-mile, and freight services across MENA. Comparable to Zajel on e-commerce COD delivery, parcel express, and value-added services in Gulf markets.
• Naqel Express: Saudi-based logistics company offering domestic courier, international express, freight, and customs clearance across the Middle East. Comparable to Zajel on cross-border parcel, freight, and customs offerings targeting enterprise and government clients.

Emerging players

• Skynet Worldwide Express: Global courier franchise network providing door-to-door express delivery across 200+ countries with a strong Middle East/Africa footprint. Comparable to Zajel on international express and partner-network operating model rather than ownership of capacity.
• Shipa (Agility logistics digital arm): UAE-based digital delivery and e-commerce logistics platform offering same-day, next-day, and international parcel services with API-driven booking. Comparable to Zajel's Z.Lite digital booking and e-commerce delivery focus with a tech-first go-to-market.
• Fetchr: Dubai-based last-mile delivery and e-commerce logistics company serving online retailers with COD capabilities. Comparable to Zajel on UAE e-commerce COD/parcel delivery and tech-enabled courier model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zajelcs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zajel