The OPAL Group

What The OPAL Group does

The Opal Group is a privately held U.S.-based business process outsourcing (BPO) provider founded in 1995 that delivers back-office infrastructure for overseas Consumer Packaged Goods (CPG) and Fast-Moving Consumer Goods (FMCG) manufacturers entering or expanding in the U.S. market. Headquartered in Pittsburgh, PA (with an IT division in Westlake, OH) and operating with 11–50 employees, the company serves clients from more than 20 countries, including enterprise logos such as Nestlé and Unilever alongside mid-market and emerging brands across food, beverage, private label, and baby food categories. Service scope spans supply chain management, order fulfillment, invoicing and collections, trade promotion management, deduction management, regulatory compliance (FDA, FSMA, Prop 65), HR, and financial reporting, delivered through dedicated U.S.-based account teams on multi-year managed-services engagements.

Name

The OPAL Group

Legal name

The Opal Group

Website

https://theopalgroup.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

The Opal Group is a privately held U.S.-based BPO provider that delivers back-office infrastructure — including supply chain, accounting, trade promotion, and regulatory compliance — to overseas FMCG/CPG manufacturers entering the U.S. market, anchored by its proprietary OpalTrack™ ERP platform.

Ownership category

akta.pro rank

Product category

CPG/FMCG Back-Office Business Process Outsourcing

NAICS

Office Administrative Services (56111), Business Support Services (5614), Custom Computer Programming Services (541511)

SIC

Services-Management Services (8741), Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff) (BPAAAGAK)

akta.pro secondary industries

Accounts Payable (Invoice Processing, 2/3-Way Match, Vendor Payments) (BPAAAGAA), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Tax Operations Support (Indirect Tax, Withholding, Compliance Admin) (BPAAAGAI), Claims, Disputes & Chargeback Support (BPAAABAH)

Keywords

• Business process outsourcing
• CPG back-office services
• FMCG market entry
• Trade promotion management
• ERP software solutions

Headquarters

HQ city

Westlake

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Back-Office BPO Services: Comprehensive suite of U.S.-based back-office services for CPG/FMCG brands including supply chain management, order fulfillment, accounting, trade promotion management, deduction management, regulatory compliance, HR support, and financial reporting. Revenue is generated through service fees typically structured as ongoing monthly engagements with dedicated account teams.
2. IT & Software Development Services: Software integration services, legacy system modernization, new application development, and OpalTrack™ platform management. Provided as part of the integrated BPO offering or as standalone IT services.
3. Regulatory Compliance Consulting: FSMA compliance, FSVP plan management (acting as PCQI), FDA registration assistance, California Prop 65 compliance support, and recall plan development. Typically bundled with BPO services.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

The OPAL Group delivers U.S.-based back-office Business Process Outsourcing (BPO) services for Consumer Packaged Goods (CPG) and Fast-Moving Consumer Goods (FMCG) brands, particularly overseas manufacturers entering the U.S. market. The company bundles supply chain management, regulatory compliance, order fulfillment, accounting, trade promotion management, deduction management, HR support, and financial reporting, all powered by its proprietary OpalTrack™ ERP platform integrated with Microsoft Dynamics. It also provides standalone IT and software development services including integration and legacy modernization.

Product overview

The Opal Group operates as a BPO (Business Process Outsourcing) provider offering an integrated suite of services for Consumer Packaged Goods (CPG) and Fast-Moving Consumer Goods (FMCG) brands. The core product is OpalTrack™ Online ERP—a proprietary multi-tenant ERP system developed in 2000 specifically for CPG companies—which is integrated with Microsoft Dynamics for accounting. The service portfolio includes complete back-office operations (supply chain management, order fulfillment, accounting, trade promotion, deduction management, regulatory compliance, HR, and financial reporting) complemented by IT services (software development, integration, and modernization). The integrated model delivers all back-office functions through a single platform with real-time visibility and over 150 operational reports.

Differentiator

Problem solved

Functional benefit

Brands

• OpalTrack™: Proprietary multi-tenant ERP system specifically designed for CPG/FMCG companies, providing comprehensive visibility into U.S. business operations including accounting, inventory, trade promotion, and logistics management. Developed in-house over 25 years.

Products and services

• OpalTrack™ Online ERP Proprietary multi-tenant ERP platform developed in-house since 2000 specifically for CPG/FMCG companies. Provides comprehensive visibility into U.S. business operations including order flow, accounting, inventory management, trade promotion, deduction management, warehousing, logistics, KPIs, and analytics with over 150 reports. Integrated with Microsoft Dynamics for accounting and financial functions.
• Consumer Packaged Goods (CPG) Services Complete U.S.-based back-office BPO services for CPG brands, covering supply chain management, regulatory compliance (FSMA, FDA, California Prop 65), order fulfillment, invoicing, collections, deduction management, financial planning, HR, analytics, and comprehensive CPG accounting solutions. Targeted at overseas FMCG/CPG manufacturers entering or expanding in the U.S. market.
• Information Technology & Software Development Services Software integration services, legacy system modernization, and new application development covering all IT needs for long-term business success. Includes OpalTrack™ platform management and full-stack technology services.

Quantifiable outcome

• Scaled clients from zero to over $80 million in sales
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and standard.

• Microsoft DynamicscoreTechnology or IntegrationOpalTrack™ is integrated with Microsoft Dynamics for accounting and financial functions. This integration provides the accounting and financial capabilities within the proprietary ERP platform.
• GS1standardTechnology or IntegrationThe Opal Group assists clients with GS1 setup and compliance for product identification and barcode requirements in the U.S. retail supply chain.
• 1WorldSync (GDSN)standardTechnology or IntegrationThe Opal Group assists clients with GDSN (1WorldSync) product data synchronization requirements for trading partner data exchange across the supply chain.
• EDI PartnerscoreTechnology or IntegrationTrusted EDI partner providing Electronic Data Interchange services at a cost-effective, shared-rate structure across the client base. EDI fees are based on transaction activity and volume.
• Freight Forwarding & Customs Brokerage PartnerscoreStrategic or Co-development PartnerCollaborates with freight forwarding and customs brokerage partners to manage imports by ocean, air, or truckload freight. Customs brokers selected based on ability to handle supply chain aspects, record-keeping, cost-effectiveness, and communication quality.
• Third-Party WarehousescoreStrategic or Co-development PartnerNetwork of third-party warehouses throughout the United States for inventory storage and fulfillment. Opal does not own warehouses but leverages relationships with hundreds of food-grade certified facilities.
• Sales Groups & BrokerscoreChannel Partner/ Reseller/ DistributorThe Opal Group connects clients with master brokers, sales managers, national brokers, and regional brokers who sell clients' products in the U.S. market. Opal provides back-office support separate from the sales function.
• U.S. Law FirmsstandardImplementation/ SI/ Consulting PartnerWorks with reputable U.S. law firms experienced in forming C Corporations for international clients. Typically forms entities for under $2,000 (USD).
• Insurance BrokerstandardImplementation/ SI/ Consulting PartnerWorks with an experienced insurance broker who helps clients obtain appropriate insurance coverage required by distributors and retailers for CPG operations.
• Third-Party Quality Control AuditorsstandardImplementation/ SI/ Consulting PartnerCollaborates with QC auditors for California Proposition 65 compliance assessments and food safety verification for overseas suppliers.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Genpact: Large global BPO and professional services firm with an explicit Consumer Goods/CPG vertical offering finance & accounting, supply chain, and trade promotion management — directly competing for the same multinational CPG back-office mandates.
• Sutherland Global: Digital and BPO provider with consumer goods customers across order management, trade promotion, and finance & accounting operations.
• Infosys BPM: BPM arm of Infosys offering finance & accounting, order management, and supply chain BPO to CPG manufacturers and retailers globally.
• WNS Holdings: BPO provider with dedicated Consumer Goods practice covering order-to-cash, finance, and supply chain — closely comparable on service scope and CPG/FMCG customer focus.
• Hinduja Global Solutions (HGS): BPO and digital customer experience provider with consumer goods clients across finance & accounting, supply chain, and back-office operations.
• Cognizant Business Process Services: IT-and-BPO provider with a Consumer Goods vertical serving Fortune 500 CPG firms with finance & accounting, supply chain, and digital operations services.

Emerging players

• Blue Yonder: Supply chain and order management software platform with strong CPG/FMCG customer base; competes at the technology layer for trade promotion and supply chain visibility workflows.
• VAI (Vormittag Associates): Niche ERP vendor specializing in distribution, manufacturing, and CPG/F&B operations with comparable trade promotion and order management functionality to OpalTrack™.

Broad incumbents

• Concentrix: Large customer experience and BPO incumbent serving consumer goods clients with finance and order management services across global markets; broader portfolio than Opal but overlapping CPG back-office workflows.
• Accenture Operations: Consulting-led BPO powerhouse with Consumer Goods practice covering F&A, supply chain, and trade operations for large multinationals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/the-opal-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The OPAL Group