Diakonie München und Oberbayern

What Diakonie München und Oberbayern does

Diakonie München und Oberbayern gGmbH is the largest diaconal service provider (diakonischer Träger) in Upper Bavaria, structured as a gemeinnützige GmbH registered in Munich and affiliated with the Evangelical Church. The organization operates seven integrated service divisions — Hilfe im Alter (senior care with eleven facilities), Kinder & Jugendliche (youth welfare and child daycare), Migration (refugee support and intercultural services), Soziale Notlagen (emergency shelter and social distress services), Gesundheit (epilepsy counseling, child neurology, mental health), Inklusive Beschäftigung (sheltered workshops and supported employment), and Bildung (nursing, social pedagogy, and intercultural academies). Its platform-plus-divisions architecture couples direct service delivery (twelve-plus physical locations across Munich, Peiting, Weilheim, Schongau, Penzberg, Landsberg) with three core operating subsidiaries — Hilfe im Alter gGmbH der Inneren Mission München, diakonia, and i+s Pfaffenwinkel GmbH — plus the adjacent Beschäftigungsinitiative Landsberg am Lech (BiLL).

Revenue is generated through four streams: public contracts with Bezirk Oberbayern, Jobcenter, and Landeshauptstadt München Sozialreferat for social services, rehabilitation, and employment integration (the largest stream); individual and corporate donations via a dedicated donation platform and FairWertung-standard clothing collection; commercial social-enterprise operations including second-hand retail, handicraft workshops, and recycling; and church member and parish contributions through the 80-organization Bezirksstelle network. The go-to-market is direct-to-beneficiary (self-referrals, public-authority referrals, walk-in consultations). AZAV and ISO 9001/2015 certifications underpin eligibility for federal employment promotion funding under SGB III.

The technology footprint is limited. The organization recently deployed the voize AI documentation assistant across its eleven Hilfe im Alter facilities in 2025 as a single-source AI initiative focused on reducing administrative burden on nursing staff. Beyond this, no proprietary tech platforms, APIs, or AI/ML research are disclosed. Distribution is overwhelmingly physical (counseling centers, care homes, sheltered workshops, training academies), with digital channels used primarily for awareness, donations (diakonie-spenden-muc-obb.de), and recruitment (Softgarden) rather than service delivery.

Name

Diakonie München und Oberbayern

Legal name

Diakonie München und Oberbayern gGmbH

Website

https://diakonie-muc-obb.de

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Diakonie München und Oberbayern is the largest diaconal social services organization in Upper Bavaria, operating seven service divisions spanning senior care, youth welfare, migration support, mental health, inclusive employment, and education across Munich and surrounding regions.

Ownership category

akta.pro rank

Headquarters

HQ city

Munich

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Public Funding and Social Insurance Contracts: Core funding comes from public contracts with Bezirk Oberbayern, Jobcenter, and Landeshauptstadt München Sozialreferat for social services, rehabilitation, and employment integration programs. AZAV certification enables receipt of federal employment promotion funding.
2. Donations and Charitable Contributions: Individual and corporate donations support specific projects and facilities. Donation platform available at diakonie-spenden-muc-obb.de. Diakonia operates clothing collection with FairWertung standards.
3. Social Enterprise Operations: Revenue from commercial operations including Gebrauchtwarenläden, handicraft workshops, and recycling operations that provide employment for people with disabilities while generating income.
4. Church and Member Contributions: As a diakonische organization affiliated with the Evangelical Church, receives support and referrals through church network.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Diakonie München und Oberbayern is a non-profit social welfare organization that delivers a multi-division portfolio of services across Upper Bavaria. Its core offerings encompass senior care (Hilfe im Alter operating eleven nursing facilities), youth welfare and child daycare, migration and refugee support, social distress and homelessness services, health programs (including epilepsy counseling), inclusive employment and vocational training for people with disabilities, and educational institutions (social pedagogy and nursing academies). Services are delivered through direct facilities, wholly owned subsidiaries (diakonia, i+s Pfaffenwinkel, BiLL, Hilfe im Alter gGmbH), and church-network partnerships, funded largely via public contracts, social-insurance reimbursements, AZAV-certified federal employment funding, donations, and revenue from social enterprise operations.

Product overview

Diakonie München und Oberbayern is the largest diaconal provider in Upper Bavaria, operating as a multi-service social welfare organization with a platform-plus-divisions architecture. The organization offers integrated services across seven core divisions: Hilfe im Alter (senior care with 11 facilities), Kinder & Jugendliche (youth welfare and child daycare), Migration (refugee support and intercultural services), Soziale Notlagen (social distress/crisis support), Gesundheit (health services including epilepsy counseling and mental health), Inklusive Beschäftigung (inclusive employment and vocational training), and Bildung (education including nursing academy, social pedagogy academy, and the Interkulturelle Akademie). Key sub-products include the TINA inclusive training program, KASA counseling services, Berufliche Orientierung vocational guidance, and specialized facilities like the Herzogsägmühler Werkstätten workshop. The organization recently introduced 'voize' AI technology to automate administrative processes for nursing staff. The portfolio is delivered through direct service facilities, partner organizations (diakonia, i+s Pfaffenwinkel), and educational institutions.

Differentiator

Problem solved

Functional benefit

Brands

• Hilfe im Alter: Elderly care services including nursing centers, ambulatory care, open elderly work, and housing with assistance
• diakonia
• i+s Pfaffenwinkel
• Interkulturelle Akademie
• Herzogsägmühle
• BiLL

Products and services

• Hilfe im Alter (Senior Care Division) Comprehensive senior care services including stationary care (Pflegezentren), ambulatory care services, open elderly work, assisted living, and pastoral care, serving elderly people across eleven facilities in the Munich area. Operated as Hilfe im Alter gGmbH der Inneren Mission München.
• Kinder & Jugendliche (Youth Welfare Services) Youth welfare services including child daycare, open children's and youth work, school-related offerings, family services, healing pedagogy facilities, intensive pedagogical living arrangements, protection and crisis intervention, assisted living, and guardianship services.
• Migration Services Migration support services including refugee assistance, support for children, youth and families with migration backgrounds, migration counseling, an Intercultural Academy for workshops and qualifications, and volunteer coordination for refugee support.
• Soziale Notlagen (Social Distress Services) Social distress services including the Evangelical Aid Organization (Ev. Hilfswerk) supporting people in personal emergencies, general church social work (KASA) focusing on livelihood security, clothing chambers (Kleiderkammern), and the Bahnhofsmission (station mission).
• Gesundheit (Health Services) Health services including epilepsy and brain injury support, child neurology assistance, mental health services (social psychiatry), a guardianship association (Betreuungsverein), and prevention programs at Munich schools.
• Inklusive Beschäftigung (Inclusive Employment Services) Inclusive employment services including the social employment and inclusion company 'diakonia', the inclusion company i+s Pfaffenwinkel, assisted living 'Wohnen mit Assistenz', employment initiative BiLL in Landsberg am Lech, and the 'Arbeitswelt' division in Peiting providing vocational training and employment for people with support needs.
• Evangelische Fachakademie für Sozialpädagogik Evangelical specialist academy for social pedagogy offering training pathways including an introductory year in social pedagogy, classic training for educators, and practice-integrated training for educators.
• Evangelische PflegeAkademie Evangelical nursing academy offering generalist training for nursing professionals (Pflegefachfrau/-mann) as well as qualification opportunities for professional nurses and consulting for management and organizations in healthcare.
• Interkulturelle Akademie An intercultural education institution offering workshops, seminars, city tours, and discussion events focused on diversity, migration, religious plurality, democracy education, and anti-racism, providing training for professionals, volunteers, refugees, and migrants in Munich's urban society.
• Arbeitswelt Peiting (Vocational Training and Employment Facility) A vocational training and employment facility in Peiting offering workplaces, apprenticeships, and qualification programs for people with support needs, including crafts, production, agriculture, and animal-assisted therapy. Holds AZAV and ISO 9001/2015 certifications.
• EpilepsieBeratung Epilepsy counseling services providing specialist advice, training, and concrete support for approximately 35,000 people with epilepsy in Upper Bavaria and their relatives, celebrating 30 years of operation in 2025.
• Migrationsberatung Migration counseling services for people who have immigrated to Germany, providing support in many questions related to integration and residence.
• Online Donation Platform (diakonie-spenden-muc-obb.de) Digital donation platform enabling individual and corporate donations to specific Diakonie München und Oberbayern projects and facilities, including clothing donation under FairWertung standards.
• voize KI-Assistent für die Pflege AI-powered nursing documentation assistant deployed across all eleven Hilfe im Alter senior care facilities to automate administrative processes, reduce documentation burden on care staff, and free up caregiver time for direct patient interaction.

Quantifiable outcome

• Approximately 35,000 people with epilepsy served in Upper Bavaria
• +2 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Bezirk OberbayerncoreStrategic or Co-development PartnerPrimary public funder for social services, disability employment, and rehabilitation programs. Provides cost coverage for Werkstätten für Menschen mit Behinderung and other services.
• Landeshauptstadt München SozialreferatcoreStrategic or Co-development PartnerMajor funder for migration services, social assistance, and community programs. Förderer of Interkulturelle Akademie.
• Jobcenter MünchencoreChannel Partner/ Reseller/ DistributorFederal employment agency entity providing funding for employment integration programs and referring beneficiaries to vocational training services.
• Evangelische Kirche MünchencoreStrategic or Co-development PartnerParent church affiliation providing mission grounding, volunteer network (Ehrenamt), and institutional legitimacy. Referrals flow through church parishes.
• Zentrum Bayern Familie und Soziales (ZBFS)majorStrategic or Co-development PartnerBavarian state center for family and social affairs providing funding and regulatory oversight for social services.
• Münchner Forum für Islam e.V. (MFI)minorStrategic or Co-development PartnerCollaborative partner for Interkulturelle Akademie events, providing educational programming on religious diversity and interfaith dialogue.
• Amadeu Antonio StiftungminorStrategic or Co-development PartnerPartner for anti-conspiracy ideology and political education workshops through Fachstelle für Politische Bildung in Leipzig.
• Islamberatung der Eugen-Biser-StiftungminorStrategic or Co-development PartnerCooperation partner for Islamic competency training for social workers, offered through Interkulturelle Akademie.
• Universität Augsburg - Lehrstuhl Deutsch als Zweit- und FremdspracheminorStrategic or Co-development PartnerAcademic partner providing expertise for language teaching workshops and volunteer training programs.
• Herzogsägmühler HandwerksbetriebecoreStrategic or Co-development PartnerIntegrated vocational training and production workshops providing work opportunities for people with disabilities in crafts, services, and agriculture.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Diakonie Deutschland: National federation of Diaconal welfare organizations — sets policy, federal funding strategy, and quality standards under which Diakonie München und Oberbayern operates.
• Diakonie Bayern: State-level association of Diaconal providers across Bavaria — provides the broader policy, funding, and coordination umbrella of which Diakonie München und Oberbayern is the Upper Bavaria member.
• Caritas Deutschland: National Catholic welfare federation that competes with the Diakonie system for federal and EU social funding, contracts, and skilled care staff across all of Germany.

Direct peers

• Bayerisches Rotes Kreuz (BRK): Bavarian Red Cross operates senior care, refugee services, social counseling, and ambulatory care across the same geography, drawing on similar public funding streams and volunteer networks.
• Caritas München und Oberbayern: Catholic counterpart welfare organization serving the same Munich and Upper Bavaria region. Operates parallel services in senior care, youth welfare, migration, disability employment, and social counseling — the closest direct peer in the German Wohlfahrtsverband system.
• Malteser Deutschland: Catholic aid organization running parallel services in migration/refugee support, senior care, ambulatory care, and social welfare across Germany, including significant Bavarian operations.
• Der Paritätische Wohlfahrtsverband Bayern: Umbrella association for independent social welfare organizations in Bavaria, coordinating senior care, disability services, youth welfare, and migration support across the same region.
• Caritasverband für die Erzdiözese München und Freising: Diocesan Caritas body covering the same Munich metropolitan area with extensive senior care facilities, migration services, and social welfare programs — directly competes for public contracts and skilled staff.
• Johanniter-Unfall-Hilfe: Protestant aid organization offering senior care, refugee and migration services, social counseling, and youth programs in Bavaria — competes in the same Wohlfahrtsverband funding and contract environment.
• AWO Landesverband Bayern: Workers' welfare association operating in Bavaria with comparable senior care, youth welfare, and social service divisions. Competes for the same municipal contracts and donor base in Upper Bavaria.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/DiakonieMünchenundOberbayern
• Facebookfacebook.com/diakoniemuc
• LinkedInlinkedin.com/company/diakonie-münchen-und-oberbayern
• Instagraminstagram.com/diakoniemuc
• Xx.com/diakoniemuc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonie München und Oberbayern