Acque SpA
Acque SpA is a regulated Italian water utility that operates the integrated water service — aqueduct, sewerage, and purification — for approximately 800,000 residents across 55 municipalities in the Basso Valdarno territory of Tuscany, under an exclusive ARERA-regulated affidamento running through 2050.
- Company typePrivate
- Founded2001
- HeadquartersFlorence, Italy
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Acque SpA does
Acque SpA is an Italian mixed public-private joint-stock company (società per azioni) that operates the integrated water service (Servizio Idrico Integrato) — aqueduct, sewerage, and purification — for the Basso Valdarno territory in Tuscany under an affidamento (delegation) from the Autorità Idrica Toscana. The company serves approximately 800,000 residents across 55 municipalities in the provinces of Pisa, Lucca, and Florence through 348,108 service connections, backed by 6,526 km of aqueduct network, 3,145 km of sewer network, and 150 treatment plants that process roughly 40.5 million cubic meters of wastewater per year. Service coverage stands at 96.05% for aqueduct, 87.57% for sewerage, and 84.24% for purification, with an accredited laboratory performing over 20,000 annual water quality analyses covering more than 250,000 parameters.
The company's revenue model is fully regulated under ARERA's MTI-4 tariff methodology (2024-2029), with usage-based tariffs set on a full cost recovery basis — annual cost per inhabitant of €222.38 (2024) and per-cubic-meter charges of €3.97 (2024). Customer acquisition is structurally driven by the geographic monopoly rather than traditional sales motion. Distribution runs through a multi-channel interface: the MyAcque web and mobile portal, the AcqueBot chatbot, a 24/7 emergency call center, video appointment service, and physical PuntoAcque customer offices. The company captures additional internal value through a captive subsidiary ecosystem — Ingegnerie Toscane (engineering and network modeling R&D), Lesoluzioni (IT, billing, call center, ~260 staff), TiForma (training), and Aquaser (sludge disposal) — and reinvests €116.9 million annually (2025) in infrastructure, totaling €1.499 billion since 2002.
Governance is shared between public majority shareholders (five of nine board seats) and a private shareholder block led by Acea Acqua SpA (with Suez and Plures as additional private shareholders), with statutory audit by EY S.p.A. (2025-2027). The affidamento runs through 2050, anchoring a long-duration regulated monopoly with anti-corruption (UNI ISO 37001) and governance (Modello 231) certifications, UN Global Compact signatory status since 2015, and ten editions of GRI G4 sustainability reporting. The most recent strategic event is the April 28, 2026 board renewal, which installed Simone Millozzi as President and Andrea Guastamacchia as CEO.
Acque SpA firmographics
Firmographics- Name
- Acque SpA
- Legal name
- Acque SpA
- Website
- https://acque.net
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Acque SpA is a regulated Italian water utility that operates the integrated water service — aqueduct, sewerage, and purification — for approximately 800,000 residents across 55 municipalities in the Basso Valdarno territory of Tuscany, under an exclusive ARERA-regulated affidamento running through 2050.
- Ownership category
- akta.pro rank
Acque SpA industry classification
Industry- Product category
- Water Utility Services
- NAICS
- Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (221320), Water, Sewage and Other Systems (2213)
- SIC
- Water Supply (4941), Sanitary Services (4950)
- akta.pro primary industry
- Meter Data Management & Analytics (MDM, validation/estimation/editing, usage insights) (EUANAIAB)
- akta.pro secondary industries
- Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI), Customer Care & Contact Center Operations (CRM, omnichannel service, case management) (EUANAIAG)
Keywords
Where Acque SpA is headquartered
LocationHeadquarters
- HQ city
- Florence
- HQ country
- Italy
- HQ region
- Europe
Offices3 records
Markets served
Acque SpA business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D
Revenue model
- Water Tariff (Tariffa del servizio idrico integrato): Revenue is generated through regulated water tariffs charged to residential and commercial users. The tariff structure is set according to full cost recovery (copertura integrale dei costi) principles, covering operational costs and capital investments. Tariffs are approved by ARERA and the Autorità Idrica Toscana.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Multi-year contract | Regulated water tariff based on consumption |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Acque SpA product offering
Product offeringCore offering
Acque SpA delivers the integrated water service (Servizio Idrico Integrato) for 55 municipalities in the Basso Valdarno territory of Tuscany, Italy. Its core offerings comprise drinking water supply through a 6,526 km aqueduct, wastewater collection across 3,145 km of sewerage, and treatment at 150 purification plants, serving approximately 800,000 residents and 348,108 service connections. Customer-facing access is provided through the MyAcque digital platform, AcqueBot chatbot, 24/7 call center, PuntoAcque physical offices, and a video appointment service.
Product overview
Acque SpA operates the integrated water service (Servizio Idrico Integrato) for the Basso Valdarno region, managing the complete water cycle through three core services: Acquedotto (water supply/distribution), Fognatura (sewerage), and Depurazione (wastewater treatment). The company serves approximately 800,000 residents across 55 municipalities. Customer-facing digital products include MyAcque portal and mobile app, AcqueBot chatbot, Videochiamata virtual appointments, and PuntoAcque physical offices. The company also operates public water fountains and maintains water quality through its accredited laboratory services.
Differentiator
Problem solved
Functional benefit
Brands
- MyAcque: Customer portal and mobile application for managing water services, viewing bills, and reporting issues
- AcqueBot
- PuntoAcque
- Acque Tour
- Acque trasparente
Products and services
- Acquedotto (Drinking Water Supply)
Quantifiable outcome
- 96.05% aqueduct service coverage
- +4 more outcomes
Companies that use Acque SpA
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Acque SpA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Acque SpA partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, subsidiary and minor.
- United Nations Global CompactcoreAcque SpA joined the UN Global Compact initiative in 2015, committing to 10 principles on human rights, labor, environment, and anti-corruption, and publishes annual Communication on Progress.
- Lesoluzioni Società Consortile a r.l.subsidiaryConsortium company based in Empoli, established in 2012 from the concentration of three group entities: ICT Solutions, BS Billing Solutions, and CCS Customer Care Solutions. Provides end-to-end utility support services: IT and application management, billing, metering, data processing, print and document delivery, payment management, customer operations, call center and contact management. Approximately 260 employees.
- Ingegnerie Toscane SrlsubsidiaryEngineering company based in Florence, established in 2011. Operates in traditional engineering activities (design, construction management, safety coordination) and innovation sectors (telecontrol, mathematical network modeling, leak detection, cartography, R&D). Approximately 180 employees.
- TiForma ScrlsubsidiaryTraining company based in Florence specializing in professional training, updates, and specialization.
- Aquaser SrlsubsidiaryCompany based in Rome operating primarily in sludge disposal, reuse in agriculture, and composting.
- Autorità Idrica ToscanacoreRegulatory authority that delegated water service management to Acque SpA for the Basso Valdarno territory (Conferenza Territoriale 2) comprising 55 municipalities. Provides oversight and approves investment plans.
- Opera della Primaziale PisanaminorFunded installation of two new high-quality water fountains near Piazza dei Miracoli in Pisa, promoting public access to drinking water.
- ARERAcoreAutorità di Regolazione per Energia Reti e Ambiente - national regulatory authority that sets water service quality standards and tariff methodologies (MTI-4) for Italian water utilities.
Scale indicators14 records
Recent moves6 records
Expansion highlights7 records
Acque SpA competitors and assessment
Company assessmentBroad incumbents
- Acea SpA: Rome-headquartered Italian multi-utility and a key Acque shareholder (via Acea Acqua SpA). Operates water and electricity businesses under ARERA with overlapping regulated water operating expertise and shared governance.
- Iren SpA: Italian multi-utility with material water, wastewater, and district-heating operations across northern and central Italy including Tuscany. Comparable as a publicly listed integrated water and environmental services operator in the same regulatory regime.
- Hera SpA: Large Italian multi-utility (water, gas, waste, electricity) listed on Borsa Italiana. Comparable on regulated water operations, customer-billing scale, and Italian ARERA-style tariff exposure, though much larger and more diversified than Acque.
- Veolia Environnement: Global water and environmental services major with concession operations across Europe. Comparable on integrated water service know-how, network modeling, and large-scale water utility operations across regulated environments.
- Suez SA: Global water and waste services major and an Acque shareholder via Suez SpA. Comparable on regulated water utility operations and technical expertise in network modeling and customer/billing (relevant given subsidiary Lesoluzioni).
- A2A SpA: Italian multi-utility with waste management, water, electricity, and gas operations. Comparable as a sizable regulated Italian utility with significant water-cycle activity and ARERA exposure.
Direct peers
- Acquedotto del Fiora SpA: Integrated water operator covering southern Tuscan ATOs (Grosseto, Siena). Directly comparable as another Tuscan SII gestore under the Autorità Idrica Toscana framework with similar affidamento duration mechanics.
- ASA Livorno (Azienda Servizi Ambientali): Integrated water utility serving the coastal Tuscany area around Livorno. Comparable as a regional Tuscan ATO operator managing aqueduct, sewerage, and treatment under the same ARERA/AIT regulatory regime.
- Publiacqua SpA: Tuscan integrated water service operator serving the Firenze-Prato-Pistoia ATO (Middle Valdarno / Medio Valdarno). Closest geographic and operational peer to Acque—both run regulated SII under Tuscan AIT oversight with similar tariff and quality frameworks.
Regional players
- SMAT Torino (Società Metropolitana Acque Torino): Turin-area integrated water utility serving the metropolitan area of Torino in Piedmont. Comparable as a large Italian ATO-level SII gestore under ARERA, but operates in a distinct northern geography.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Acque SpA social profiles
Digital presenceAcque SpA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acque SpA leadership team
Management profileNumber of profiles
Profiles10 records
Acque SpA subsidiaries and ownership
Company hierarchySubsidiaries4 records
Acque SpA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acque SpA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acque SpA
What does Acque SpA do?
Acque SpA delivers the integrated water service (Servizio Idrico Integrato) for 55 municipalities in the Basso Valdarno territory of Tuscany, Italy. Its core offerings comprise drinking water supply through a 6,526 km aqueduct, wastewater collection across 3,145 km of sewerage, and treatment at 150 purification plants, serving approximately 800,000 residents and 348,108 service connections. Customer-facing access is provided through the MyAcque digital platform, AcqueBot chatbot, 24/7 call center, PuntoAcque physical offices, and a video appointment service.
Is Acque SpA a public or private company?
Acque SpA is a private company. It is classified as corporate owned and is currently operating.
When was Acque SpA founded?
Acque SpA was founded in 2001. It employs 101 to 250 people.
Where is Acque SpA based?
Acque SpA is headquartered in Florence, Italy, in the Europe region.
How does Acque SpA make money?
One revenue line is on record: water Tariff (Tariffa del servizio idrico integrato).
Who are Acque SpA's main competitors?
Broad incumbents on record are Acea SpA, Iren SpA, Hera SpA, Veolia Environnement, Suez SA and A2A SpA. Direct peers are Acquedotto del Fiora SpA, ASA Livorno (Azienda Servizi Ambientali) and Publiacqua SpA. SMAT Torino (Società Metropolitana Acque Torino) is listed as a regional player.
Does Acque SpA have an API?
No public API is recorded for Acque SpA.
What industry is Acque SpA in?
Acque SpA's product category is Water Utility Services. Its primary akta.pro industry code is EUANAIAB, Meter Data Management & Analytics (MDM, validation/estimation/editing, usage insights), with a secondary code of EUANAIAI, Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards). Its NAICS code is 22131 and its SIC code is 4941.