YO!

What YO! does

YO! (Yo! Inc.) is a privately held business process outsourcing (BPO) firm founded in 2012 and headquartered in Santa Monica, California. The company delivers white-label customer experience (CX) solutions — inbound and outbound voice, multi-channel support (chat, SMS, social, email), service-to-sales conversion, back-office support, collections, and payment processing — to enterprise and mid-market clients across nine verticals including financial services, healthcare & insurance, telecom, tech support, travel & hospitality, retail & e-commerce, legal services, media & entertainment, and the public sector. YO! holds PCI DSS, COPC, and HIPAA certifications that qualify it to serve regulated industries with payment card, operations management, and protected health information handling requirements.

YO! operates a globally distributed delivery model with 5,800+ production seats across facilities in Serbia (1,000 seats, 67,000 sq ft), Dominican Republic (2,500+ seats), Philippines (1,500+ seats, 100,000+ sq ft), Vietnam (700 seats, 34,000 sq ft), and announced sites in Egypt and Trinidad & Tobago. Agents are fluent in 12+ languages, enabling 24/7 nearshore and offshore coverage for North American, European, and Asian clients. The product portfolio also includes '+' branded enhancement modules — Landlord+, Lead Generation+, Shared Services+, Staff Augmentation+, and Workforce+ — that extend beyond core CX into facility provisioning, managed QA, and workforce management.

The company generates revenue through managed-services contracts on a quote-based pricing model tied to scope, seats, languages, and delivery geography. No proprietary technology platform is disclosed; YO! is positioned as a human-delivery BPO rather than a software vendor. Distribution is direct-to-enterprise via website inquiries and business development — there are no resellers or intermediaries. The company appears to be founder- or management-owned with no disclosed funding rounds, external investors, or parent company structure. Leadership includes Christopher F. as CEO and President.

Name

YO!

Legal name

Yo! Inc.

Website

https://yo-solutions.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Short description

YO! (Yo! Inc.) is a privately held, Santa Monica-headquartered BPO firm founded in 2012 that delivers white-label customer experience, back-office, and collections services to enterprise clients across nine verticals via 5,800+ nearshore and offshore seats in six countries.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing — Customer Experience

akta.pro primary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Customer experience outsourcing
• Business process outsourcing
• White-label BPO services
• Contact center services
• CX managed services

Headquarters

HQ city

Santa Monica

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO/Customer Experience Services: YO! Solutions generates revenue by providing outsourced customer support and business process services to enterprise clients. Revenue streams include inbound voice (customer service, tech support, sales), outbound voice (direct sales, lead generation, collections), multi-channel support (chat, social, SMS, email), service-to-sales conversion, back office support (data entry, work processes), and staffing/ workforce solutions. The company operates on a contract basis with clients, providing white-label services tailored to the client's brand. Additional services include landlord solutions (providing physical infrastructure), shared services, and staff augmentation.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

YO! is a BPO/managed services company that outsources customer experience (CX) operations on a white-label basis for its clients. Founded in 2012 and headquartered in Santa Monica, California, the company delivers contact-center and customer support services that are presented under its clients' brands rather than its own. Its operations span six or more countries and are supported by PCI, COPC, and HIPAA certifications.

Product overview

YO! Solutions is a BPO company offering white-label CX (Customer Experience) solutions through a unified service platform. The core offerings consist of six main service lines: Inbound Voice (customer service, tech support, sales), Outbound Voice (direct sales, lead generation, collections), Multi-Channel Support (chat, SMS, social, email), Service to Sales (converting support interactions into revenue), Back Office Support (data entry, work processes), and Collections Services. The company also offers operational enhancement modules branded as "+" services: Landlord+, Lead Generation+, Shared Services+, Staff Augmentation+, and Workforce+. These services work together as an integrated BPO offering, with white-label solutions tailored exclusively for each client. YO! operates across multiple global locations and serves industries including Financial Services, Healthcare & Insurance, Travel & Hospitality, Telecom, Tech Support, Public Sector, Legal Services, Media & Entertainment, and Retail & E-Commerce.

Differentiator

Problem solved

Functional benefit

Products and services

• White-label Customer Experience Outsourcing End-to-end outsourcing of customer experience and contact center operations delivered under the client's brand rather than YO!'s, for organizations that need to scale support without building internal infrastructure. Backed by PCI, COPC, and HIPAA certifications and a delivery footprint spanning 6+ countries.
• PCI-Compliant Contact Center Support Customer support operations with PCI-certified handling of payment card data, delivered on a white-label basis for clients in retail, e-commerce, and financial services.
• HIPAA-Compliant Healthcare CX Support Outsourced customer experience services for healthcare organizations and adjacent industries, with HIPAA-compliant handling of protected health information.
• COPC-Certified CX Operations Customer experience operations delivered under COPC-certified performance and process standards, applied across YO!'s white-label client engagements.
• Multi-Region Contact Center Delivery Contact center operations delivered through delivery centers located in six or more countries, enabling clients to combine onshore, nearshore, and offshore footprints.

Named customers3 records

Segments9 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/yo_solutions
• YouTubeyoutube.com/channel/UCdHDqMfi0An86qpEtYU-mrA/featured
• Facebookfacebook.com/yo.businessinc
• LinkedInlinkedin.com/company/yo-solutions
• Instagraminstagram.com/yo.solutions

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about YO!