Total Quality Consulting

What Total Quality Consulting does

Total Quality Consulting (TQC) is a private, California-based talent acquisition firm operating under the legal entity TQC TEAM CUSO, LLC. The company provides recruiting, talent acquisition, and HR-support services to organizations, with a primary vertical focus on credit unions of varying sizes (community to regional) and a small secondary footprint in healthcare, manufacturing/chemicals, and food/retail. Its client list includes 15+ named credit unions such as SBC, Credit Human, FirstCity CU, Justice FCU, SELCO, Pacific Service CU, and Chaffey FCU, alongside Avita Pharmacy, Carbon Chemistry, and Yami in adjacent verticals.

The firm's core offering is a single, service-based talent acquisition engagement built around an 8-step hiring process: understanding organizational culture, analyzing hiring needs, candidate identification, qualification and verification, finalist presentation, interview and background checks, offer extension, and transition support. The methodology is branded around three pillars (Engage, Hire, Save) and the firm claims to deliver up to 50% cost and time savings versus traditional third-party recruiters. There is no proprietary technology stack, no software product, no API or SDK surface, and no AI/automation capabilities disclosed; TQC operates as a pure consulting and recruiting services firm with a dedicated account team model. The GTM motion is sales-led and field-sales-oriented, leveraging direct outreach (phone, email, contact forms) supplemented by social content (LinkedIn, Facebook, YouTube video testimonials) and personalized client engagement. Pricing is not publicly disclosed and contracts are structured as multi-year engagements, with revenue mechanics implied to be a mix of placement fees, retainers, or success-based pricing.

TQC is co-founded and led by CEO Douglas D. Duong (30+ years of experience) and Co-Founder Belinda A., positioning the firm as women-owned, immigrant-owned, and minority-run. The broader leadership team includes a VP of Client Acquisition, Sr. Directors of Quality & Training and Client Success, and a Director of Client Success. The firm is bootstrapped with no disclosed funding rounds, no parent company, no subsidiaries, and no M&A activity; it operates as a single US-domiciled entity serving domestic clients only.

Name

Total Quality Consulting

Legal name

Total Quality Consulting, Inc

Website

https://www.tqcteam.com/

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

Total Quality Consulting provides career planning, job placements, talent acquisition, recruiting, and human resource management services.

Ownership category

akta.pro rank

Product category

Recruiting and Talent Acquisition Services

NAICS

Employment Placement Agencies (561311), Human Resources Consulting Services (541612)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Talent Acquisition (Recruiting) & Applicant Tracking (ATS) (BPACAPAD)

akta.pro secondary industries

General Permanent Placement (Multi-Industry) (BPACAFAA), Talent Management & Workforce Planning Consulting (BPAHAGAA)

Keywords

• Talent acquisition services
• Recruiting services
• Credit union staffing
• Executive recruiting
• Candidate placement

Headquarters

HQ city

Pasadena

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Talent Acquisition Services: Recruiting and talent acquisition services provided to organizations. The firm claims its model saves clients up to 50% of cost and time compared to traditional hiring. Revenue likely generated through placement fees, retainers, or success-based pricing arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Total Quality Consulting delivers full-service talent acquisition and recruiting for organizations, primarily credit unions and financial institutions, using an 8-step hiring process built on three pillars: Engage (customized hiring experience), Hire (collaborative talent acquisition), and Save (cost reduction). The service covers culture understanding, candidate identification, qualification, finalist presentation, interviews, offer extension, and onboarding support, claiming up to 50% cost and time savings versus traditional third-party recruiters.

Product overview

Total Quality Consulting operates as a single unified talent acquisition service, not a software platform. Their core offering is a personalized, transparency-focused hiring model built around three pillars—Engage (customized hiring experience), Hire (collaborative talent acquisition), and Save (cost reduction). The company connects employers with high-achieving candidates through an 8-step process: understanding organizational culture, analyzing hiring needs, candidate identification, qualification and verification, presenting finalists, conducting interviews and checks, extending offers, and supporting candidate transition.

Differentiator

Problem solved

Functional benefit

Products and services

• Talent Acquisition Services Full-service talent acquisition and recruiting solution for organizations, primarily credit unions and financial institutions. Delivered through a structured 8-step hiring process covering culture understanding, needs analysis, candidate identification, qualification/verification, finalist presentation, interviews and checks, offer extension, and onboarding support. Marketed as saving clients up to 50% of cost and time versus traditional third-party recruiters.

Named customers19 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Creative Financial Staffing (CFS): Specialized staffing firm focused on accounting, finance, and banking/credit union placements. Highly comparable to TQC's credit-union-heavy permanent placement model and niche-vertical recruiting approach.
• Insight Global: Large-scale professional staffing and talent acquisition firm serving enterprise clients across financial services, healthcare, and IT. Directly comparable in service-based recruiting model and enterprise sales motion.
• Kforce: Professional staffing firm specializing in technology, finance, and accounting placements. Comparable to TQC in permanent placement focus and dedicated-account engagement model with mid-market and enterprise clients.
• Apex Systems: IT and professional staffing provider with dedicated account teams and multi-year engagements. Comparable to TQC's relationship-driven, customized recruiting approach.
• Accounting Principals: Specialized staffing firm focused on accounting and finance roles, part of the Adecco Group. Comparable vertical focus and direct-hire placement model to TQC.
• The HT Group: Texas-based staffing and recruiting firm offering direct-hire, temp, and contract placements across multiple industries. Comparable in customizable recruiting model and dedicated account teams.

Broad incumbents

• Robert Half International: Largest specialized talent solutions firm, dominant in finance/accounting/tech staffing. Overlaps with TQC's core recruiting services but at much greater scale and with a broader portfolio.
• Kelly Services: Global staffing and workforce solutions provider across finance, education, and professional services. Overlaps with TQC's enterprise recruiting services, though at a much larger scale.

Emerging players

• The Armada Group: Boutique recruiting firm specializing in IT, finance, and accounting placements with a relationship-driven model. Comparable in dedicated-account and high-touch approach to niche-vertical clients.
• Staffing Partners: Mid-sized staffing firm offering permanent placement and contract recruiting across multiple industries. Comparable boutique scale and customizable recruiting service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCesjGSDLv2YntFH4ugAYVQg
• Facebookfacebook.com/pages/category/Talent-Agent/Total-Quality-Consulting-412206545474969
• LinkedInlinkedin.com/company/total-quality-consulting-inc-/?viewAsMember=true

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Quality Consulting