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Groundwork

Full company profile

uuid000fhmk

Namestring
Groundwork
Legal namestring
The Federation of Groundwork Trusts
Company typeenum
Private
Founded yearint
1981
Descriptiontext

Groundwork is a federation of independent UK charities founded in 1981 and headquartered in Birmingham, operating as The Federation of Groundwork Trusts (registered charity No. 291558). It delivers community, environmental and social-welfare programmes through a network of more than 13 regional Groundwork Trusts covering England, Wales and Northern Ireland, supported by 1,200+ employees and 150 volunteer trustees. Core service lines include the Green Doctor energy-efficiency programme (delivered in partnership with British Gas), Wellies in the Woods (nature engagement for children), Stay Warm Stay Well, Naturally Connected, the Energy Redress Programme, Sustainable Business Services, Landscape Services, and Life Skills and Employment support.

The organisation runs two distinct business mechanics: a direct-delivery model that deploys staff into communities to deliver environmental and social programmes, and a grant-management model in which Groundwork administers funds on behalf of corporate and public-sector partners. In the most recent disclosed year it distributed £20 million in grants to over 17,000 organisations and reported £101 million invested in communities. Anchor corporate and institutional partners include Bupa Foundation, Tesco, British Gas, Cadent Foundation, National Lottery Community Fund, Balfour Beatty, Centrica, Deloitte, PwC, JLL, Morgan Sindall, NHS Property Services, Pfizer and Sopra Steria, with corporate employee volunteering forming a significant distribution channel.

Revenue is derived from charitable donations and grants, fee-for-service grant administration (for programmes such as Tesco Fruit & Veg Grants, HS2 Funds and Social Investment Business funds), corporate volunteering and partnership fees, and sustainability consulting through Sustainable Business Services. The organisation does not develop proprietary technology and does not disclose its annual income, though its scale of activity places it among the larger UK community-foundation federations.

Short descriptiontext

Groundwork is a federation of UK charities, founded in 1981 and headquartered in Birmingham, that delivers community, environmental and social-welfare programmes through 13+ regional trusts, 1,200+ employees and 150 volunteer trustees, funded by donations, grants and corporate partnerships.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
1,001–5,000
akta.pro rankint
HeadquartersBirmingham, United Kingdom
HQ citystring
Birmingham
HQ countrystring
United Kingdom
HQ regionstring
Europe
Markets served

Serves global market

Offices2 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
community development services, environmental sustainability programs, charitable grant management, energy efficiency advisory, green space development
Industry3 codes
1Community Foundations
CodeBPAGAKABPrimaryYes
2Environmental & Climate Grantmaking Foundations
CodeBPAGAKAMPrimaryNo
3Urban & Community Reforestation / Street Tree Planting
CodeAFAMACALPrimaryNo
NAICS code4 codes
  • Landscaping Services561730
  • Support Activities for Forestry11531
  • Grantmaking and Giving Services81321
  • Grantmaking Foundations813211
SIC code1 code
  • Forestry800
Product category
Community Development Services
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model3 records
1Donations and Charitable Funding
TypeOthers
Description

Groundwork relies on donations, charitable grants, and fundraising activities to support its mission. They manage grant schemes on behalf of businesses, public sector and third sector partners.

groundwork.org.uk
2Grant Management Services
TypeProfessional Services
Description

Groundwork provides grant management services to national and local government, public sector agencies, corporate partners and charitable trusts. Last year they distributed £20 million in grants to over 17,000 organisations.

groundwork.org.uk
3Corporate Partnerships and Volunteering
TypeProfessional Services
Description

Groundwork helps businesses put their corporate responsibility strategies into action through partnerships, employee volunteering programs, and social value initiatives.

groundwork.org.uk
Marketing channels7 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels4 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Operations, Marketing or Sales, Others
GTM typeB2B and B2C
B2B and B2C
Offering typeServices
Services
Brand1 of 4 records shown
1Green Doctor
Description

Energy efficiency programme delivering in-home support to help people reduce energy bills and improve home warmth

groundwork.org.uk
+3 more records
Core offering1 text field

Groundwork is a UK federation of independent charities delivering community regeneration, environmental improvement, and social support programmes across disadvantaged areas. Its core offerings include the Green Doctor in-home energy efficiency advice service, nature-based programmes (Wellies in the Woods, Naturally Connected), Stay Warm Stay Well winter support, Community Services, Life Skills and Employment support, Sustainable Business Services for corporate partners, and administration of grant programmes (Tesco Fruit & Veg Grants, Green Community Grants, HS2 Funds, Grassroots Grants) on behalf of public sector, corporate and charitable funders.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 5 values shown
  • £101 million invested in communities
+4 more records
Product overview1 text field

Groundwork is a federation of independent charities offering a portfolio of community-focused programs and grant management services. The organization operates through distinct service lines including the Green Doctor energy efficiency program, Wellies in the Woods nature programs for children, Community Services, Life Skills and Employment support, Sustainable Business Services, and Grant Management. Core programs like Green Community Grants provide funding for green space projects while the Green Doctor delivers in-home energy advice. Groundwork also manages grant programmes on behalf of businesses, public sector and third sector partners including Tesco Fruit & Veg Grants, HS2 Funds, and Grassroots Grants. The organization supports communities across the UK through local Groundwork Trusts operating under a common federation strategy.

Product and service1 record
1Green Doctor
Scale indicator15 records

Each record includes

Type, Value, Description, Source

Partnership8 partners
Strategic tierMajorTypeStrategic or Co-development PartnerAnnounced on2026-06-02
Description

Groundwork announced a three-year partnership with WPS, the specialist property services business owned by the Wates Family, who aim to raise £150,000 for community causes. WPS looks after around one in seven social homes nationally and provides facilities management support to thousands of public sector and commercial buildings.

Strategic tierMajorTypeStrategic or Co-development PartnerAnnounced on2023-01-01
Description

Groundwork and Bupa Foundation partnership for Green Community Grants programme. In 2025 the Bupa Foundation invested more than £500,000 in Green Community Grants. Since 2023, Bupa Foundation Green Community Grants have directly supported more than 386,600 people across the UK and the Republic of Ireland through over £1.4m investment in local communities.

Strategic tierMajorTypeStrategic or Co-development Partner
Description

Tesco partners with Groundwork for Fruit & Veg Grants programme, inviting schools and charities to apply for up to £1,500 to improve access to fruit and veg. Every four months, three local projects are selected for customer voting in Tesco stores throughout the UK.

4North East Wales Adult Learning Partnership
Strategic tierCoreTypeStrategic or Co-development Partner
Description

Groundwork North Wales is contracted by the council-led partnership to support adult learners with courses spanning digital skills, cookery, DIY, woodworking, gardening, and family numeracy.

wrexham.com
Strategic tierMajorTypeStrategic or Co-development Partner
Description

Current volunteer partnerships with organisations including Balfour Beatty, Bupa, Centrica, Deloitte, JLL, Morgan Sindall, NHS Property Services, Pfizer, PwC, Sopra Steria and Teacher Active. These organisations provide employee volunteers for community projects.

Strategic tierMinorTypeStrategic or Co-development Partner
Description

Groundwork partnered with Environmental Services & Solutions Expo and Environmental Services Association to conduct the 2025 National Environmental Services Survey across the UK.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

Groundwork Collaborative worked with Consumer Reports and More Perfect Union on a December 2025 investigation exposing AI-driven 'surveillance pricing' practices by major delivery platforms and retailers.

Strategic tierMajorTypeStrategic or Co-development Partner
Description

Partnership for the British Gas Green Doctor programme delivering energy efficiency advice and home visits to households.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight7 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

Environmental engagement charity connecting people with citizen-science and nature programmes — overlaps with Groundwork's Naturally Connected and Wellies in the Woods nature-engagement offerings.

TypeDirect peer
Description

UK environmental action charity mobilising communities around environmental issues, with a comparable grassroots-campaign-and-volunteering model and corporate partnership base.

TypeBroad incumbent
Description

Much larger UK conservation and heritage charity with overlapping green-space, volunteering and community programmes, but a broader heritage remit and significantly greater scale.

TypeDirect peer
Description

Bristol-based charity providing energy-efficiency advice and tackling fuel poverty in vulnerable households — the closest direct peer to Groundwork's Green Doctor and Energy Redress programmes.

TypeDirect peer
Description

Environmental charity working on climate, nature and social justice — overlaps with Groundwork's climate, fuel poverty and environmental-justice mission though focused more on advocacy than service delivery.

TypeDirect peer
Description

UK federation of 46 independent wildlife trusts — mirrors Groundwork's federated structure and combines local delivery with national advocacy on environmental issues.

7Locality
TypeDirect peer
Description

UK network supporting community organisations and social enterprises — closely comparable to Groundwork's community-development, life-skills and place-based regeneration work.

TypeDirect peer
Description

UK charity enabling walking, cycling and active travel through community engagement and partnership with government and corporates — directly comparable community-and-environment remit and funding model.

TypeDirect peer
Description

UK charity running community-based practical conservation and green-space volunteering programmes. Highly comparable operating model to Groundwork's community environmental delivery and corporate volunteering work.

TypeDirect peer
Description

Environmental charity focused on litter, waste and local environmental improvement across the UK, overlapping with Groundwork's green-space and community-environment programmes.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers3 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles11 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

Subsidiaries2 records

Each record includes

Name, Acquired on, Relationship type, Type, Business focus

No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment1 record

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Groundwork

Community Development Servicesgroundwork.org.uk

Groundwork is a federation of UK charities, founded in 1981 and headquartered in Birmingham, that delivers community, environmental and social-welfare programmes through 13+ regional trusts, 1,200+ employees and 150 volunteer trustees, funded by donations, grants and corporate partnerships.

What Groundwork does

Groundwork is a federation of independent UK charities founded in 1981 and headquartered in Birmingham, operating as The Federation of Groundwork Trusts (registered charity No. 291558). It delivers community, environmental and social-welfare programmes through a network of more than 13 regional Groundwork Trusts covering England, Wales and Northern Ireland, supported by 1,200+ employees and 150 volunteer trustees. Core service lines include the Green Doctor energy-efficiency programme (delivered in partnership with British Gas), Wellies in the Woods (nature engagement for children), Stay Warm Stay Well, Naturally Connected, the Energy Redress Programme, Sustainable Business Services, Landscape Services, and Life Skills and Employment support.

The organisation runs two distinct business mechanics: a direct-delivery model that deploys staff into communities to deliver environmental and social programmes, and a grant-management model in which Groundwork administers funds on behalf of corporate and public-sector partners. In the most recent disclosed year it distributed £20 million in grants to over 17,000 organisations and reported £101 million invested in communities. Anchor corporate and institutional partners include Bupa Foundation, Tesco, British Gas, Cadent Foundation, National Lottery Community Fund, Balfour Beatty, Centrica, Deloitte, PwC, JLL, Morgan Sindall, NHS Property Services, Pfizer and Sopra Steria, with corporate employee volunteering forming a significant distribution channel.

Revenue is derived from charitable donations and grants, fee-for-service grant administration (for programmes such as Tesco Fruit & Veg Grants, HS2 Funds and Social Investment Business funds), corporate volunteering and partnership fees, and sustainability consulting through Sustainable Business Services. The organisation does not develop proprietary technology and does not disclose its annual income, though its scale of activity places it among the larger UK community-foundation federations.

Groundwork firmographics

Firmographics
Name
Groundwork
Legal name
The Federation of Groundwork Trusts
Website
https://groundwork.org.uk
Company type
Private
Founded year
1981
Operating status
Operating
Headcount range
1,001–5,000 employees
Short description
Groundwork is a federation of UK charities, founded in 1981 and headquartered in Birmingham, that delivers community, environmental and social-welfare programmes through 13+ regional trusts, 1,200+ employees and 150 volunteer trustees, funded by donations, grants and corporate partnerships.
Ownership category
akta.pro rank

Groundwork industry classification

Industry
Product category
Community Development Services
NAICS
Landscaping Services (561730), Support Activities for Forestry (11531), Grantmaking and Giving Services (81321), Grantmaking Foundations (813211)
SIC
Forestry (800)
akta.pro primary industry
Community Foundations (BPAGAKAB)
akta.pro secondary industries
Environmental & Climate Grantmaking Foundations (BPAGAKAM), Urban & Community Reforestation / Street Tree Planting (AFAMACAL)

Keywords

  • Community development services
  • Environmental sustainability programs
  • Charitable grant management
  • Energy efficiency advisory
  • Green space development

Where Groundwork is headquartered

Location

Headquarters

HQ city
Birmingham
HQ country
United Kingdom
HQ region
Europe

Offices2 records

Markets served

Groundwork business model

Business model
GTM type
B2B and B2C
Offering type
Services
Cost components
Personnel, Operations, Marketing or Sales, Others

Revenue model

  1. Donations and Charitable Funding: Groundwork relies on donations, charitable grants, and fundraising activities to support its mission. They manage grant schemes on behalf of businesses, public sector and third sector partners.
  2. Grant Management Services: Groundwork provides grant management services to national and local government, public sector agencies, corporate partners and charitable trusts. Last year they distributed £20 million in grants to over 17,000 organisations.
  3. Corporate Partnerships and Volunteering: Groundwork helps businesses put their corporate responsibility strategies into action through partnerships, employee volunteering programs, and social value initiatives.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Groundwork product offering

Product offering

Core offering

Groundwork is a UK federation of independent charities delivering community regeneration, environmental improvement, and social support programmes across disadvantaged areas. Its core offerings include the Green Doctor in-home energy efficiency advice service, nature-based programmes (Wellies in the Woods, Naturally Connected), Stay Warm Stay Well winter support, Community Services, Life Skills and Employment support, Sustainable Business Services for corporate partners, and administration of grant programmes (Tesco Fruit & Veg Grants, Green Community Grants, HS2 Funds, Grassroots Grants) on behalf of public sector, corporate and charitable funders.

Product overview

Groundwork is a federation of independent charities offering a portfolio of community-focused programs and grant management services. The organization operates through distinct service lines including the Green Doctor energy efficiency program, Wellies in the Woods nature programs for children, Community Services, Life Skills and Employment support, Sustainable Business Services, and Grant Management. Core programs like Green Community Grants provide funding for green space projects while the Green Doctor delivers in-home energy advice. Groundwork also manages grant programmes on behalf of businesses, public sector and third sector partners including Tesco Fruit & Veg Grants, HS2 Funds, and Grassroots Grants. The organization supports communities across the UK through local Groundwork Trusts operating under a common federation strategy.

Differentiator

Problem solved

Functional benefit

Brands

  • Green Doctor: Energy efficiency programme delivering in-home support to help people reduce energy bills and improve home warmth
  • Wellies in the Woods
  • Stay Warm Stay Well
  • Naturally Connected

Products and services

  • Green Doctor

Quantifiable outcome

  • £101 million invested in communities
  • +4 more outcomes

Companies that use Groundwork

Customer profile

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Groundwork technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Groundwork partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered major, core and minor.

  • WPS (Wates Family)majorStrategic or Co-development Partner · 2 June 2026Groundwork announced a three-year partnership with WPS, the specialist property services business owned by the Wates Family, who aim to raise £150,000 for community causes. WPS looks after around one in seven social homes nationally and provides facilities management support to thousands of public sector and commercial buildings.
  • Bupa FoundationmajorStrategic or Co-development Partner · 1 January 2023Groundwork and Bupa Foundation partnership for Green Community Grants programme. In 2025 the Bupa Foundation invested more than £500,000 in Green Community Grants. Since 2023, Bupa Foundation Green Community Grants have directly supported more than 386,600 people across the UK and the Republic of Ireland through over £1.4m investment in local communities.
  • TescomajorStrategic or Co-development PartnerTesco partners with Groundwork for Fruit & Veg Grants programme, inviting schools and charities to apply for up to £1,500 to improve access to fruit and veg. Every four months, three local projects are selected for customer voting in Tesco stores throughout the UK.
  • North East Wales Adult Learning PartnershipcoreStrategic or Co-development PartnerGroundwork North Wales is contracted by the council-led partnership to support adult learners with courses spanning digital skills, cookery, DIY, woodworking, gardening, and family numeracy.
  • Corporate Volunteer PartnersmajorStrategic or Co-development PartnerCurrent volunteer partnerships with organisations including Balfour Beatty, Bupa, Centrica, Deloitte, JLL, Morgan Sindall, NHS Property Services, Pfizer, PwC, Sopra Steria and Teacher Active. These organisations provide employee volunteers for community projects.
  • Environmental Services & Solutions ExpominorStrategic or Co-development PartnerGroundwork partnered with Environmental Services & Solutions Expo and Environmental Services Association to conduct the 2025 National Environmental Services Survey across the UK.
  • Consumer ReportscoreStrategic or Co-development PartnerGroundwork Collaborative worked with Consumer Reports and More Perfect Union on a December 2025 investigation exposing AI-driven 'surveillance pricing' practices by major delivery platforms and retailers.
  • British GasmajorStrategic or Co-development PartnerPartnership for the British Gas Green Doctor programme delivering energy efficiency advice and home visits to households.

Scale indicators15 records

Recent moves6 records

Expansion highlights7 records

Groundwork competitors and assessment

Company assessment

Direct peers

  • Earthwatch Europe: Environmental engagement charity connecting people with citizen-science and nature programmes — overlaps with Groundwork's Naturally Connected and Wellies in the Woods nature-engagement offerings.
  • Surfers Against Sewage: UK environmental action charity mobilising communities around environmental issues, with a comparable grassroots-campaign-and-volunteering model and corporate partnership base.
  • Centre for Sustainable Energy: Bristol-based charity providing energy-efficiency advice and tackling fuel poverty in vulnerable households — the closest direct peer to Groundwork's Green Doctor and Energy Redress programmes.
  • Friends of the Earth: Environmental charity working on climate, nature and social justice — overlaps with Groundwork's climate, fuel poverty and environmental-justice mission though focused more on advocacy than service delivery.
  • The Wildlife Trusts: UK federation of 46 independent wildlife trusts — mirrors Groundwork's federated structure and combines local delivery with national advocacy on environmental issues.
  • Locality: UK network supporting community organisations and social enterprises — closely comparable to Groundwork's community-development, life-skills and place-based regeneration work.
  • Sustrans: UK charity enabling walking, cycling and active travel through community engagement and partnership with government and corporates — directly comparable community-and-environment remit and funding model.
  • The Conservation Volunteers (TCV): UK charity running community-based practical conservation and green-space volunteering programmes. Highly comparable operating model to Groundwork's community environmental delivery and corporate volunteering work.
  • Keep Britain Tidy: Environmental charity focused on litter, waste and local environmental improvement across the UK, overlapping with Groundwork's green-space and community-environment programmes.

Broad incumbents

  • National Trust: Much larger UK conservation and heritage charity with overlapping green-space, volunteering and community programmes, but a broader heritage remit and significantly greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Groundwork social profiles

Digital presence

Groundwork financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Groundwork leadership team

Management profile

Number of profiles

Profiles11 records

Groundwork subsidiaries and ownership

Company hierarchy

Subsidiaries2 records

Groundwork funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Groundwork M&A and investment

M&A and investment

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Groundwork

What does Groundwork do?

Groundwork is a UK federation of independent charities delivering community regeneration, environmental improvement, and social support programmes across disadvantaged areas. Its core offerings include the Green Doctor in-home energy efficiency advice service, nature-based programmes (Wellies in the Woods, Naturally Connected), Stay Warm Stay Well winter support, Community Services, Life Skills and Employment support, Sustainable Business Services for corporate partners, and administration of grant programmes (Tesco Fruit & Veg Grants, Green Community Grants, HS2 Funds, Grassroots Grants) on behalf of public sector, corporate and charitable funders.

Is Groundwork a public or private company?

Groundwork is a private company. It is classified as nonprofit foundation owned and is currently operating.

When was Groundwork founded?

Groundwork was founded in 1981. It employs 1,001 to 5,000 people.

Where is Groundwork based?

Groundwork is headquartered in Birmingham, United Kingdom, in the Europe region.

How does Groundwork make money?

Three revenue lines are on record. Donations and Charitable Funding is the primary driver. The others are grant Management Services and corporate Partnerships and Volunteering.

Who are Groundwork's main competitors?

Direct peers on record are Earthwatch Europe, Surfers Against Sewage, Centre for Sustainable Energy, Friends of the Earth, The Wildlife Trusts, Locality, Sustrans, The Conservation Volunteers (TCV) and Keep Britain Tidy. National Trust is listed as a broad incumbent.

Does Groundwork have an API?

No public API is recorded for Groundwork.

What industry is Groundwork in?

Groundwork's product category is Community Development Services. Its primary akta.pro industry code is BPAGAKAB, Community Foundations, with a secondary code of BPAGAKAM, Environmental & Climate Grantmaking Foundations. Its NAICS code is 561730 and its SIC code is 800.

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Live signals
DerbyshiretimesGreen Doctor saves disabled Derbyhire man £322 on energy billsGreen Doctor, a funded charity service by Groundwork Five Counties, helped Paul from Derby save £322 on energy bills. The service provided a free air fryer and heated throw, and helped him apply for a 50% water bill discount and a leakage allowance refund. The fully funded service is available to anyone in the East Midlands.CadentgasBreaking down language barriers in South YorkshireGroundwork's Green Doctors programme, funded by a £31,000 Cadent Foundation grant, delivered energy efficiency workshops to 436 residents in Sheffield and Rotherham who face language barriers, primarily women from ethnic minority backgrounds, refugees, and asylum seekers. The nine-month initiative distributed 41 fuel and food vouchers and completed 213 home visit referrals to help participants access energy support services. The programme employed ESOL sessions and native-language communication to build trust and enable vulnerable community members to better understand utility bills and energy efficiency measures.Business LivePeople on the move: North East appointments and promotionsGroundwork NE & Cumbria appointed Alison Fellows as chair, Route promoted two staff members, and the Lighthouse Charity added Gary Brannighan to its committee. Screen Alliance North launched its first Sustainability Managers Training cohort, Burnetts Solicitors appointed two equity partners, and Stelrad Group named Martyn Coffey as chair designate.YahooWelcome to the ‘annoyance economy’: Americans are paying over $165 billion a year as companies waste their time to drive revenueA report by Groundwork Collaborative describes the rise of the "annoyance economy," where Americans incur over $165 billion annually due to increased customer service wait times, junk fees, and healthcare hassles. The study highlights how companies exacerbate consumer frustration for profit, including prolonging processes and using AI to increase revenues, with some suggesting government regulation as a solution.FortuneThe “annoyance economy” is costing Americans $165 billion annually in long wait times and scam callsA study by the Groundwork Collaborative found that Americans lose $165 billion annually due to the "annoyance economy," which includes $90 billion in junk fees, $21.6 billion in wasted time from healthcare administrative hassles, and increased customer service wait times that have spiked 60% over the last 20 years. The report identifies how companies intentionally complicate consumer interactions—including subscription traps, AI-powered chatbots, and call-dropping policies—to maximize revenue, with some banks using "heavy queue" policies to intentionally disconnect calls before customers reach representatives. Researchers suggest government regulation, including fines tied to time consumers spend on hold, as a potential solution, with 68% of voters polled supporting Congressional action on these practices.WrexhamPositive Estyn inspection for North East Wales Adult Learning PartnershipEstyn, Wales' education inspectorate, has issued a positive inspection report for the North East Wales Adult Community Learning Partnership, specifically praising Groundwork North Wales for its strategic approach and the strong progress made by learners. Groundwork North Wales, contracted by the council-led partnership, supported 1,925 unique adult learners in 2024-25 with courses spanning digital skills, cookery, DIY, woodworking, gardening, and family numeracy. The report highlighted that tutors effectively adapt learning to meet a wide range of learner needs, with many learners going on to further education, accredited qualifications, or employment.Inside Ecology“Passion pay gap” exposed as UK environmental sector faces green skills shortageA 2025 National Environmental Services Survey conducted across the UK by Environmental Services & Solutions Expo, Groundwork, and the Environmental Services Association has found that 48% of environmental professionals feel their pay does not reflect their experience, exposing a "passion pay gap" where workers accept lower salaries due to commitment to the sector. The survey of over 600 professionals also revealed that 63% see a growing green skills shortage, with waste management and circular economy among the areas most affected, while 52% cited financial constraints as the biggest barrier to achieving Net Zero.