Glens Falls National Bank & Trust Co.

What Glens Falls National Bank & Trust Co. does

Glens Falls National Bank & Trust Co. is a community bank founded in 1851, operating in 2026 as Arrow Bank National Association following a brand unification across the Arrow Family of Companies. It is a wholly-owned subsidiary of Arrow Financial Corporation (NASDAQ: ARO) and serves individual consumers, small and medium businesses, municipal governments, and wealth management clients across an eight-county region in northeastern New York stretching from Albany to Plattsburgh. The bank offers a full suite of retail and commercial banking products — checking, savings, CDs, mortgages, home equity, personal and business lending (including SBA loans), credit cards, and municipal banking — supported by digital channels (mobile app on iOS and Android, internet banking, Zelle, business remote Deposit Capture, and Positive Pay fraud protection), as well as a physical branch network. The company is recognized as a Top SBA Lender in the Capital Region by the U.S. Small Business Administration and received a PR Daily 2025 Marketing Awards finalist nomination for the rebrand.

The firm's underlying technology is a standard banking platform rather than a differentiated proprietary stack: no public APIs, SDKs, MCP servers, or AI/ML modalities are disclosed. Distribution is omnichannel, combining branches with mobile and online banking, and the wealth business is delivered through an LPL Financial partnership while insurance products flow through the Upstate Agency, LLC subsidiary. The revenue model blends recurring interest income on the loan portfolio (mortgages, home equity, commercial and SBA lending), transaction-based deposit and service fees, subscription-style wealth management and trust fees, and insurance commissions. Pricing on individual products (rates, account fees) is not publicly disclosed and is determined through direct customer consultation.

Go-to-market is community-led and direct-to-consumer, emphasizing local decision-making, generational customer relationships, and measurable community investment — including $1,054,048 in 2025 charitable giving, 13,700+ employee volunteer hours, and targeted programs such as the December 2025 FHLBNY-backed Small Business Recovery Grants. Recent strategic activity centers on a 2025-2026 hiring wave (mortgage originator, business banking relationship manager, two SVP promotions) and the December 2025 launch of the Hero Mortgage Program targeting community servants, signaling a strategy of deepening wallet share within the existing geographic footprint rather than expanding into new markets.

Name

Glens Falls National Bank & Trust Co.

Legal name

Arrow Bank National Association

Website

https://gfnational.com

Company type

Public

Founded year

1851

Operating status

Operating

Headcount range

251–500 employees

Short description

Glens Falls National Bank & Trust Co. (now operating as Arrow Bank National Association) is a 175-year-old community bank serving individuals, small and medium businesses, municipalities, and wealth clients across eight counties in upstate New York, offering retail, commercial, and SBA lending, digital banking, wealth advisory, and insurance through its Arrow Family of Companies.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Depository Credit Intermediation (5221), Portfolio Management and Investment Advice (523940), Credit Intermediation and Related Activities (522)

SIC

National Commercial Banks (6021)

akta.pro primary industry

Private Banking Lending (Securities-Backed, Real Estate, Structured Credit) (FSABADAE)

akta.pro secondary industry

Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL)

Keywords

• Community banking services
• Retail banking products
• Commercial lending solutions
• Wealth management services
• Municipal banking services

Headquarters

HQ city

Glens Falls

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Interest Income on Loans: Traditional bank lending revenue from residential mortgages, home equity loans, commercial loans, and business lending. Core revenue stream from interest charged on loan portfolio.
2. Deposit Account Fees and Service Charges: Fees from checking accounts, savings accounts, and other deposit products including maintenance fees, overdraft fees, and service charges.
3. Wealth Management and Trust Services: Asset management, investment services, and trust services generating fee-based revenue from personal and business retirement planning, estates, and trusts.
4. Insurance Products: Insurance products and services offered through Upstate Agency, LLC, part of the Arrow Family of Companies.
5. Municipal Banking Services: Banking services for municipal governments and organizations including specialized deposit and lending products.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Glens Falls National Bank & Trust Co. (operating as Arrow Bank National Association) is a community bank providing personal and business banking products including checking, savings, CDs, mortgages, home equity, personal loans, credit cards, and business lending, as well as wealth management (asset management, investment services, retirement plans, trusts and estates) and insurance products offered through subsidiary Upstate Agency, LLC. The bank serves individuals, small and medium businesses, municipal governments, and wealth management clients across an eight-county region in northeastern New York.

Product overview

Arrow Bank (operating as Arrow Financial Corporation and its subsidiaries including Glens Falls National Bank & Trust Co.) offers a unified platform of traditional banking, lending, wealth management, and insurance products. The core product portfolio spans personal and business banking (checking, savings, CDs, On Call Banking), lending (mortgages, home equity, personal loans, business lending including SBA loans), credit cards, and digital banking channels (Internet Banking, Mobile App). Wealth services include asset management, investment services (via LPL Financial partnership), individual and employer retirement plans, and trusts/estates. Insurance products are offered through Upstate Agency, LLC. The bank also provides specialized services for municipal banking, business cash management, and SBA lending. Recent additions include the Hero Mortgage Program for community servants.

Differentiator

Problem solved

Functional benefit

Products and services

• Checking Accounts Personal and business checking account products including standard checking for everyday banking and spending needs.
• Savings Accounts Personal and business savings deposit products for accumulating funds and earning interest.
• Certificates of Deposit (CDs) Time deposit accounts with fixed terms and guaranteed returns for customers seeking stable, low-risk growth of savings.
• On Call Banking Savings account product with check-writing privileges offering flexibility between savings and checking features.
• Mortgages Residential mortgage lending products including purchase and refinancing options for home purchases.
• Home Equity Loans Secured lending products allowing homeowners to borrow against accumulated equity in their properties for major expenses or debt consolidation.
• Personal/Other Loans Unsecured personal loans for various consumer needs including auto loans, debt consolidation, and other personal financing requirements.
• Credit Cards Credit card products for both personal and business banking customers, issued through a third-party partnership.
• Business Checking Commercial checking accounts designed for business banking needs with features tailored to businesses of various sizes.
• Business Savings Savings accounts designed for business customers to deposit and grow business funds.
• Payment Solutions Business payment processing and cash management solutions for handling business transactions and payments.
• Municipal Banking Specialized banking services for municipal governments and public entities.
• Business Remote Deposit Capture Electronic check deposit service allowing business customers to scan and deposit checks remotely from their offices.
• Positive Pay Fraud prevention tool for business customers that matches checks and electronic payments against issued check records.
• Business Lending Commercial lending products including SBA loans and other business credit facilities for business expansion and operational needs.
• Asset Management Professional investment management and portfolio management services for high-net-worth individuals.
• Investment Services Securities brokerage and investment advisory services offered through partnership with LPL Financial.
• Individual Retirement Plans IRA accounts including Traditional, Roth, and rollover options for personal retirement savings.
• Employer Retirement Plans 401(k) and retirement plan services for businesses to offer employee benefit programs.
• Trusts and Estates Trust administration and estate planning services including revocable trusts, irrevocable trusts, and estate settlement.
• Insurance
• Internet Banking Digital banking platform enabling customers to access and manage their accounts, transfer funds, pay bills, and view transactions online.
• Mobile App Smartphone application enabling customers to perform banking operations including account access, mobile deposits, and transaction management on iOS and Android devices.
• Hero Mortgage Program Special mortgage program designed to make homeownership more affordable for community servants including teachers, healthcare workers, first responders, and military personnel.
• Student Checking Checking account product specifically designed for students with features suitable for everyday spending, saving, and mobile banking.

Quantifiable outcome

• $1,054,048 in community giving to 424 organizations in 2025
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Federal Home Loan Bank of New York (FHLBNY)coreStrategic or Co-development Partner · 19 December 2025Arrow Bank participates in the FHLBNY's Small Business Recovery Grant (SBRG) Program, distributing grants to qualifying small businesses and nonprofit organizations. In December 2025, $50,000 was distributed to 11 local businesses through this partnership, helping them navigate ongoing economic challenges.
• Arrow Financial CorporationcoreOthersArrow Financial Corporation is the publicly-traded parent holding company of Arrow Bank National Association and its subsidiaries including Upstate Agency, LLC. The holding company structure provides capital strength and strategic direction for the banking and insurance operations.
• Upstate Agency, LLCcoreOthersInsurance agency subsidiary operating as part of the Arrow Family of Companies, providing insurance products alongside banking and wealth management services.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Berkshire Hills Bancorp: Bank holding company based in Pittsfield, MA, operating Berkshire Bank across the Northeast including New York, Massachusetts, Connecticut, Vermont, and Rhode Island. Larger regional peer to Arrow Bank with similar community banking focus but broader geographic footprint and additional commercial banking capabilities.

Direct peers

• Financial Institutions Inc: Bank holding company headquartered in Warsaw, NY, operating Five Star Bank across western and central New York. Comparable to Arrow Bank as a NY community bank of similar size offering commercial and consumer banking with insurance and wealth management capabilities.
• Evans Bancorp Inc: Financial holding company based in Hamburg, NY, operating Evans Bank across western New York. Comparable to Arrow Bank as a similarly-sized NY community bank offering consumer and commercial banking services with insurance and wealth management adjacencies.
• Chemung Financial Corporation: Bank holding company headquartered in Elmira, NY, operating Chemung Canal Trust Company across southern tier and central New York. Similar to Arrow Bank as a regional NY community bank with comparable size, traditional banking services, and wealth management offerings.
• Community Bank System Inc: Financial services holding company headquartered in DeWitt, NY, operating Community Bank, N.A. across upstate and central New York, Pennsylvania, Vermont, and Massachusetts. Comparable to Arrow Bank as a major NY community bank with consumer and commercial banking, wealth management, and insurance offerings.
• Tompkins Financial Corporation: Banking and financial services holding company headquartered in Ithaca, NY, operating through Tompkins Community Bank and Tompkins Investment Services across upstate New York. Direct peer to Arrow Bank given shared upstate NY focus, community banking model, and integrated wealth services.
• Trustco Bank Corp: Savings bank holding company based in Glenville, NY, operating branches primarily across upstate New York, Florida, and Massachusetts. Direct competitor to Arrow Bank in the upstate NY market with similar community banking model, real estate lending focus, and traditional deposit products.
• NBT Bancorp Inc: Financial services holding company headquartered in Norwich, NY, providing community banking, wealth management, and insurance services across upstate New York, northeastern Pennsylvania, and western Massachusetts. Highly comparable to Arrow Bank as a similarly-sized upstate NY community bank with full-service offerings including SBA lending and wealth management.

Regional players

• ConnectOne Bancorp Inc: Bank holding company headquartered in Englewood Cliffs, NJ, operating ConnectOne Bank across New Jersey, New York metro, and Connecticut markets. Comparable to Arrow Bank as a Northeast regional community bank with similar services, though focused on different geographies.
• S&T Bancorp Inc: Bank holding company headquartered in Indiana, PA, operating S&T Bank across Pennsylvania and Ohio. Similar community banking model to Arrow Bank with comparable size and traditional product mix, but operates in a different geographic region (Pennsylvania rather than New York).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/arrowbankna
• YouTubeyoutube.com/@ArrowBankNA
• Facebookfacebook.com/ArrowBankNA
• LinkedInlinkedin.com/showcase/arrow-bank-na
• Instagraminstagram.com/arrowbankna

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glens Falls National Bank & Trust Co.