Instituto de Gestão e Humanização

What Instituto de Gestão e Humanização does

Instituto de Gestão e Humanização (IGH) is a Brazilian nonprofit social health organization (Organização Social de Saúde, OSS) founded in 2010 and headquartered in Salvador, Bahia. It operates and manages public healthcare facilities on behalf of state and municipal health secretariats in at least five Brazilian states (Bahia, Minas Gerais, Goiás, Piauí, and Rio Grande do Sul), with an additional historical presence in Espírito Santo. The portfolio comprises 27 units spanning primary care, urgent care (UPAs), maternities, and full-service hospitals, supported by a workforce of 12,000+ employees. Named government counterparties include SESAB (Bahia state), SMS Salvador, SMS Contagem, and the federal Ministry of Health.

IGH's core "product" is end-to-end public hospital management under OSS contracts, augmented by internally developed management systems - the CQIH internal quality certification program (modeled on ONA standards), the Book de Indicadores (Book of Indicators) performance tracking tool, and a Patient Safety Nucleus implementing six WHO-aligned international safety goals. Underlying technology is conventional healthcare IT (Spdata, Syshosp, Salus, MV Soul, MV Health, TOTVS, NEFROSYS, Sisqual, Bionexo, Qualiex, Escala, PROSOFT) rather than proprietary platforms. The organization supplements public-sector revenue with a private outpatient sub-brand, IGH Healthcare, accepting health insurance plans (convênios) and out-of-pocket payments in Salvador. Other sub-brands include the IGH Social community outreach program launched in 2016.

The business model is essentially managed-services contracting with the public sector; revenue is not publicly disclosed. GTM is exclusively sales-led and tender-driven, with no disclosed direct-to-consumer channel beyond IGH Healthcare. Notable recognition includes ONA 2 (Acreditado Pleno) accreditation at HEAPA, the first UPA ONA accreditation in Bahia (UPA Pirajá/Santo Inácio), ranking among Brazil's Top 100 Public Hospitals, and a WHO/UNICEF Hospital Amigo da Criança certification. In 2020 the organization announced expansion into the supplementary (private insurance) healthcare market with the stated objective of doubling its size within 5-10 years.

Name

Instituto de Gestão e Humanização

Legal name

Instituto de Gestão e Humanização

Website

https://igh.org.br

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Instituto de Gestão e Humanização (IGH) is a Brazilian nonprofit social health organization (OSS) that manages 27 public hospitals, UPAs, maternities, and health centers across 5+ Brazilian states under government contracts, employing 12,000+ staff and supplemented by a private outpatient clinic, IGH Healthcare.

Ownership category

akta.pro rank

Product category

Healthcare Facility Management Services

NAICS

General Medical and Surgical Hospitals (6221), Ambulatory Health Care Services (621), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industry

Hospital-Based EMS & Mobile Integrated Health (HLAFANAC)

Keywords

• Public health management
• Healthcare facility operations
• Hospital administration services
• Emergency care services
• Maternal health services

Headquarters

HQ city

Salvador

HQ country

Brazil

HQ region

Latin America

Offices15 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Public Healthcare Management Contracts: IGH operates as an OSS (Organização Social de Saúde) receiving government contracts to manage public healthcare units. Revenue comes from contracts with state and municipal health secretaries (SESAB, SMS) to administer hospitals, UPAs, and health centers. The organization manages units from primary care to high complexity across multiple Brazilian states.
2. IGH Healthcare - Supplementary Health: Private healthcare clinic offering consultations and medical services to patients with health insurance plans (convênios), expanding IGH's reach into the supplementary healthcare market

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Instituto de Gestão e Humanização (IGH) is a nonprofit social health organization (Organização Social de Saúde - OSS) that manages and operates public healthcare facilities — including hospitals, 24-hour Emergency Care Units (UPAs), maternity wards, and primary health centers — under contracts with state and municipal health secretariats across Bahia, Minas Gerais, Goiás, Piauí, and Rio Grande do Sul. The organization also runs a private outpatient clinic (IGH Healthcare) in Salvador and a community outreach program (IGH Social), supported by an internal quality certification system (CQIH) and a Patient Safety Nucleus.

Product overview

IGH (Instituto de Gestão e Humanização) is a non-profit social organization specializing in public health management with a focus on humanization. The portfolio consists of three main layers: (1) a core platform of public health unit management services encompassing hospitals, UPAs (Emergency Care Units), maternities, and health centers across multiple Brazilian states; (2) a private healthcare sub-brand called IGH Healthcare offering consultations in clinical medicine, pediatrics, and gynecology; and (3) supporting programs including IGH Social (community outreach and health fairs), the CQIH Quality Certification Program (internal evaluators modeled on ONA standards), the Book of Indicators (performance tracking tool), and a Patient Safety Program aligned with international safety goals. The organization manages approximately 27 health units and employs 12,000 collaborators.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Health Unit Management Services End-to-end management and administration of public health units (UPAs, hospitals, health centers, maternity wards) under OSS contracts with state and municipal health secretariats across Bahia, Minas Gerais, Goiás, Piauí, Rio Grande do Sul, and Espírito Santo. Designed for government health departments seeking professional administration of public healthcare facilities.
• UPAs (Emergency Care Units) Operations Network of 24-hour urgent care units operated by IGH, including UPA Paripe, UPA Cabula, UPA Pirajá/Santo Inácio, UPA Marback (Alfredo Bureau), UPA Pernambués (Edson Teixeira Barbosa), and UPA Parque São Cristóvão. Serves SUS patients needing emergency care.
• Hospital Management Services Full hospital administration for facilities including HEAPA (Hospital Estadual de Urgência de Aparecida de Goiânia), HMI (Hospital Materno Infantil - Goiânia), HEMNSL (Hospital Estadual e Maternidade Nossa Senhora de Lourdes), Hospital Regional Deputado Luís Eduardo Magalhães (Porto Seguro), Hospital de Capim Grosso, Hospital de Mairi, and Hospital Municipal de Contagem (HMC). Contracted by state and municipal health secretariats.
• Maternity and Maternal-Child Health Services Specialized maternity and maternal-child health services including MJMMN (Maternidade José Maria de Magalhães Neto) in Salvador, HMI in Goiânia, HEMNSL, and Himaba (Hospital Estadual Infantil e Maternidade Alzir Bernardino Alves) in Vila Velha, Espírito Santo (managed since October 2017). Serves SUS patients in need of obstetric and neonatal care.
• IGH Healthcare Private Clinic Private outpatient healthcare clinic offering consultations in clinical medicine, pediatrics, and gynecology, operating Monday to Sunday from 7h to 19h in Salvador, Bahia. Serves patients with health insurance plans (convênios) as well as those paying out of pocket.

Quantifiable outcome

• Hospital da Mulher e Maternidade de Aracaju Lourdes Nogueira ranked among top 100 best public hospitals in Brazil
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• IBES (Instituto Brasileiro para Excelência em Saúde)coreImplementation/ SI/ Consulting Partner · 1 January 2021Healthcare quality assessment and accreditation body that conducts evaluations for the CQIH quality certification program and supports ONA accreditation processes.
• Ministério da Saúde (Ministry of Health)coreStrategic or Co-development Partner · 1 January 2020IGH participates in the Lean nas Emergências (Lean in Emergencies) project, a Ministry of Health initiative in partnership with Hospital Sírio Libanês to reduce overcrowding in public hospital emergency departments using Toyota-inspired lean management methodologies.
• Hospital Sírio-LibanêscoreStrategic or Co-development Partner · 1 January 2020Hospital Sírio-Libanês partners with the Ministry of Health to implement the Lean nas Emergências program, providing training and methodology guidance to selected hospitals including IGH-managed HMC in Contagem.
• Secretaria de Saúde do Estado da Bahia (SESAB)coreStrategic or Co-development Partner · 1 January 2019State health secretary contracting IGH to manage multiple public healthcare units across Bahia state under the OSS (Organização Social de Saúde) model.
• Secretaria Municipal de Saúde de Salvador (SMS)coreStrategic or Co-development Partner · 1 January 2019Municipal health secretary partnering with IGH to manage UPAs and health centers in Salvador, Bahia.
• Secretaria Municipal de Saúde de Contagem (SMS)coreStrategic or Co-development Partner · 1 January 2019Municipal health secretary in Minas Gerais contracting IGH to manage Hospital Municipal de Contagem and other healthcare units.
• Instituto Bebê CanguruminorOthers · 1 January 2019Partnership for donations of Canguru baby carriers to support the Kangaroo Method for premature babies at HMI hospital.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• INDSH - Instituto Nacional de Desenvolvimento Social e Humano: Brazilian nonprofit that operates as an OSS managing public health units including hospitals and emergency services; competes with IGH for state and municipal OSS contracts with a similar service mix across primary, secondary, and tertiary care.
• Ebserh - Empresa Brasileira de Serviços Hospitalares: Federal state-owned enterprise that manages university-affiliated public hospitals across Brazil; directly comparable to IGH as a hospital management organization for the public sector, though operating at federal rather than state/municipal level.
• SPDM - Associação Paulista para o Desenvolvimento da Medicina: One of Brazil's largest OSS (Organização Social de Saúde) operators managing public hospitals and healthcare units across multiple states; directly comparable to IGH in business model, contracting structure, and service portfolio including hospital administration under public-sector agreements.
• Pró-Saúde - Associação Beneficente de Assistência Hospitalar: Major Brazilian nonprofit OSS that manages public hospitals, UPAs, and ambulatory units under government contracts; highly comparable to IGH in scale, geography coverage, and operational model of administering SUS-funded facilities.

Broad incumbents

• Rede D'Or São Luiz: Largest private hospital network in Brazil with extensive operations across multiple states; a broad incumbent that competes with IGH for premium supplementary health patients as IGH expands into private healthcare via IGH Healthcare.
• Hospital Israelita Albert Einstein: Premier Brazilian private hospital network with strong presence in SUS partnerships and ONA accreditation; broader incumbent operating both private and public-facing services, comparable in quality standards and accreditation leadership but not nonprofit-OSS by structure.
• Santa Casa de Misericórdia: Network of traditional Brazilian nonprofit hospitals providing SUS and supplementary healthcare; broad incumbent that competes with IGH for public contracts and offers overlapping emergency, maternity, and inpatient services across multiple Brazilian states.
• Hospital Sírio-Libanês: Renowned São Paulo-based private hospital that partners with the Ministry of Health (Lean nas Emergências program with IGH); a broad incumbent in the same quality tier but focused on private/premium care, with strategic overlap through public-sector lean methodology projects.
• Hospital Moinhos de Vento: Large private hospital in southern Brazil recognized for quality and SUS partnerships; comparable to IGH in pursuit of ONA excellence and in operating both private and public-facing healthcare services in the Rio Grande do Sul region.
• Americas Health: Brazilian private hospital operator with multi-state presence focused on premium care; relevant peer as IGH enters supplementary health and needs to compete for privately insured patients against established private networks.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCZU_ev0Nkw8uAnchDvbi5Gg/featured
• Instagraminstagram.com/ighinstitutodegestao
• LinkedInlinkedin.com/company/instituto-de-gestao-e-humanizacao-igh

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Instituto de Gestão e Humanização