Lincolnshire County Council

What Lincolnshire County Council does

Lincolnshire County Council is a statutory local government authority in England, established under the Local Government Act 1888 and headquartered at County Offices, Newland, Lincoln. It serves approximately 1.12 million residents across one of England's largest geographic counties, ranking as the fourth largest county council by area and population. The council delivers the full spectrum of statutory local authority services — social care for adults and children, highways maintenance, education transport, waste and recycling, fire and rescue, libraries, planning, births/deaths/ceremonies, public health, safeguarding, and trading standards — through a hybrid model combining in-person service at County Offices, an online self-service portal (MyAccount), a comprehensive digital forms suite, and the Impy AI-powered digital assistant for routine enquiry routing.

The council's core technology infrastructure comprises a Cisco SD-WAN network connecting 200+ sites (delivered under a 5-year contract with Exponential-e replacing legacy Public Services Network infrastructure), a hyperlocal flood warning system using river sensors at 66 locations, and a suite of digital service platforms spanning safeguarding reporting, complaints handling, subject access requests, and Freedom of Information submissions. Notable technology assets include the UK-first hyperlocal flood monitoring programme targeting smaller watercourses not covered by the Environment Agency, funded under a £200m Defra Flood and Coastal Innovation Programme, and the Impy chatbot which routes citizens to appropriate services while freeing call handlers for vulnerable residents.

Revenue is generated through council tax, central government grants, statutory service fees (parking fines £70/£50, TTROs £744–£1,272, civil ceremony licences £1,500), and procurement framework contracts including a £150M highways framework through January 2030. The council operates a multi-channel GTM combining social media, county newsletter, BBC Countryfile coverage, and event hosting (Tour of Britain, UKREiiF), with major strategic partnerships including Exponential-e, Winvic Construction, NHS Lincolnshire ICB, Acis Group, Homes England, and the Greater Lincolnshire Combined County Authority.

Name

Lincolnshire County Council

Legal name

Lincolnshire County Council

Website

https://lincolnshire.gov.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Lincolnshire County Council is a statutory English local authority serving 1.12 million residents across social care, highways, education, fire and rescue, waste, and digital public services. It operates a Cisco SD-WAN across 200+ sites and an AI chatbot (Impy), funded through council tax and central government grants.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (925110), Individual and Family Services (6241), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Educational Services (8200), Services-Business Services, Nec (7389)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Local government services
• Public administration
• Social care services
• Highways maintenance
• Waste management

Headquarters

HQ city

Lincoln

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Council Tax: Primary local government funding mechanism through residential property taxation
2. Government Central Funding: Central government grants and funding for public services
3. Public Sector Procurement Contracts: Framework contracts procured through Crown Commercial Services for delivering council services and infrastructure
4. Service Fees and Charges: Various statutory and non-statutory service fees including parking fines, licensing, permits, and registration fees

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

Lincolnshire County Council is a statutory local government authority delivering statutory and non-statutory public services to approximately 1.12 million residents across Lincolnshire, England. Its core offering spans social care (adults and children), education and school transport, highways maintenance and transport, waste and recycling, fire and rescue, libraries, planning, registration services (births, deaths, ceremonies), safeguarding, trading standards, and digital self-service platforms for accessing these services.

Product overview

Lincolnshire County Council operates a unified digital services platform centered on its MyAccount portal and comprehensive suite of online forms. The ecosystem includes the Impy digital assistant for AI-powered conversational interactions, dedicated portals for safeguarding reporting, complaints handling, subject access requests, and Freedom of Information submissions. Services span social care, highways, education, waste management, planning, libraries, and public health. The council's 'One Council' approach integrates these digital touchpoints with human-assisted channels (telephone, email, in-person) to deliver services to approximately 1.12 million residents across 200-plus council sites.

Differentiator

Problem solved

Functional benefit

Products and services

• MyAccount
• Online Forms and Service Applications
• Impy Digital Assistant
• Online Complaint Submission System
• Subject Access Request Portal
• Safeguarding Reporting Portal
• Hyperlocal Flood Warning System
• Lincolnshire Fire and Rescue Service
• Registration Services
• Adult Social Care Services
• Children's Services and Family Support
• Schools and Education Services
• Highways Maintenance and Transport Services
• Recycling and Waste Services
• Libraries, Leisure and Heritage Services
• Environment and Planning Services
• Trading Standards and Business Support
• Parking Enforcement Services
• Temporary Traffic Regulation Orders (TTROs)

Quantifiable outcome

• 200+ sites connected via modernized SD-WAN network
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Highways Framework Contractors (13 contractors)coreChannel Partner/ Reseller/ Distributor · 29 May 202613 contractors appointed to £150M highways framework delivering road maintenance, improvement and resurfacing schemes across Lincolnshire until January 2030. Framework structured across three lots: general works (Lot 1: £21.6M, Lot 2: £67.2M) and major resurfacing (Lot 3: £91.2M).
• Naylors FarmsminorOthers · 12 May 2026Developer of approved food waste biogas energy plant near Spalding that will process 100,000 tonnes of waste annually using anaerobic digestion, generating gas for electricity and producing liquid carbon dioxide and fertiliser for local farmers.
• Exponential-ecoreTechnology or Integration · 1 March 2026UK managed communications and IT services provider awarded a 5-year WAN services contract to deliver and manage an upgraded Cisco SD-WAN network connecting 200+ council sites. The contract replaces existing Public Services Network infrastructure and was procured under Crown Commercial Services Network Services 3 Framework.
• Winvic ConstructioncoreChannel Partner/ Reseller/ Distributor · 23 February 2026Construction contractor reappointed to the Lincolnshire County Council Highways Framework for four years, securing a place on the £56 million general works lot covering improvement, maintenance and renewal projects.
• Acis GroupcoreStrategic or Co-development Partner · 9 October 2025Housing provider collaborating with Lincolnshire County Council and West Lindsey District Council on £3.9M supported housing development Grange House in Market Rasen, providing 10 apartments for working-age adults with disabilities.
• Greater Lincolnshire Combined County AuthoritycoreStrategic or Co-development PartnerCombined authority partnership for regional economic development, investment promotion, and strategic planning across Greater Lincolnshire.
• UK Real Estate Investment and Infrastructure Forum (UKREiiF)coreGTM or Marketing PartnerAnnual investment forum where Greater Lincolnshire (including Lincolnshire County Council) presents £4.2bn of investment opportunities, hosting over 16,000 delegates including 3,500+ investors and developers.
• Lincolnshire PolicecoreStrategic or Co-development PartnerJoint safeguarding and crime prevention partnership as part of Safer Lincolnshire Partnership, working on modern slavery prevention and community safety initiatives.
• Lincolnshire Safeguarding Adults BoardcoreStrategic or Co-development PartnerMulti-agency partnership responsible for protecting vulnerable adults from abuse and neglect through coordinated safeguarding procedures.
• Lincolnshire Safeguarding Children PartnershipcoreStrategic or Co-development PartnerMulti-agency partnership ensuring the safeguarding and welfare of children across Lincolnshire through coordinated working arrangements.
• Safer Lincolnshire PartnershipcoreStrategic or Co-development PartnerPartnership bringing together agencies to reduce crime and disorder, combat substance misuse, and improve public safety in Lincolnshire.
• PSS (Partnership for Social Services)coreStrategic or Co-development PartnerCharity delivering Shared Lives scheme in Lincolnshire, matching adults with social care needs with approved Shared Lives carers who provide support and inclusion in family life.
• NHS Lincolnshire Integrated Care Board (ICB)coreStrategic or Co-development PartnerStatutory body responsible for arranging NHS services in Lincolnshire, collaborating with the council through the Integrated Care Partnership and Health and Wellbeing Board.
• Lincolnshire District CouncilscoreStrategic or Co-development PartnerPartnership with Boston Borough, City of Lincoln, East Lindsey, West Lindsey, North Kesteven, South Kesteven, and South Holland district councils for collaborative initiatives including Healthier Options programme and economic development.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kent County Council: Another large UK county council delivering social care, highways, education, and waste services to a similarly sized population. Directly comparable as a statutory upper-tier authority with comparable statutory duties and funding model.
• Essex County Council: Large county council delivering the full range of upper-tier local authority services to over 1.4M residents. Comparable in service portfolio, council tax base, and partnership approach with district councils.
• Surrey County Council: Large county council serving ~1.2M residents with comparable statutory service portfolio. Peer on digital transformation investment and shared back-office service models.
• Norfolk County Council: Predominantly rural county council with comparable geography, demographic pressures, and service delivery challenges. Direct peer in flood management, rural transport, and dispersed population service models.
• North Yorkshire Council: Large rural county council (post-2023 reorganisation) with very similar geographic scale and demographic profile to Lincolnshire. Direct peer in dispersed rural service delivery and highways framework approaches.
• Devon County Council: Large rural county council in southwest England with similar geographic scale, coastal flood risk profile, and aging population service demands. Highly comparable on highways maintenance and adult social care pressures.
• Hampshire County Council: One of England's largest county councils serving ~1.4M residents with the same statutory service portfolio (social care, highways, education, fire). Closely comparable in scale, service breadth, and rural-urban mix.
• Cambridgeshire County Council: County council with similar mix of market towns and rural areas. Comparable on growth pressures, highways investment, and combined authority partnership with Peterborough/Cambridge.
• Lancashire County Council: Major English county council delivering equivalent statutory services across a mixed urban-rural footprint. Comparable scale and recent experience with devolution/combined authority arrangements.
• West Sussex County Council: Mid-sized English county council with comparable statutory responsibilities and council tax funding model. Peer in digital service transformation and shared services approaches.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/lincolnshirecc
• Facebooken-gb.facebook.com/lincolnshirecc
• LinkedInlinkedin.com/company/lincolnshire-county-council
• Instagraminstagram.com/lincolnshirecc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lincolnshire County Council