Racami
Racami is a privately held software company that develops the Alchem-e platform, an enterprise communications processing and automated document factory orchestration solution for print service providers, government tax collection agencies, and regulated in-plant operations across financial services, healthcare, insurance, and education.
- Company typePrivate
- Founded2008
- HeadquartersNorcross, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Racami firmographics
Firmographics- Name
- Racami
- Legal name
- Racami, LLC
- Website
- https://racami.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Racami is a privately held software company that develops the Alchem-e platform, an enterprise communications processing and automated document factory orchestration solution for print service providers, government tax collection agencies, and regulated in-plant operations across financial services, healthcare, insurance, and education.
- Ownership category
- akta.pro rank
Racami industry classification
Industry- Product category
- Customer Communications Management (CCM) Software
- NAICS
- Software Publishers (513210), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Processing & Data Preparation (7374), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- E-Signature & Digital Transaction Management (DTM) (HDAEAGAF)
- akta.pro secondary industries
- Enterprise Content Management (ECM) Suites (HDAEAGAB), CRM Implementation & Customization Services (BPAEAGAC), CRM Managed Services & Support (BPAEAGAD)
Keywords
Where Racami is headquartered
LocationHeadquarters
- HQ city
- Norcross
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Racami business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Alchem-e Software Platform Subscriptions: Annual or multi-year subscription licensing for the Alchem-e platform suite including Ops, Pay, Proof, Edge, Doc Creator, and Batch modules. Pricing varies by module selection, volume, and deployment type (cloud vs on-premise).
- Payment Processing Services: Transaction-based payment processing fees from Alchem-e Pay platform processing digital bill payments, credit/debit cards, ACH, mobile wallets, and online portals for government agencies, utilities, and other clients.
- Professional Services and ADF Migration: Expert-led ADF system evaluation and migration services. Racami has performed hundreds of engagements and logged over 20,000 hours in migration projects.
- IT Services and Staffing Solutions: Onsite, offsite, and offshore IT expertise and staffing to support product implementation and ongoing operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform licensing with modular component selection |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Racami product offering
Product offeringCore offering
Racami develops and sells the Alchem-e Suite, a modular customer communications management (CCM) and enterprise communications processing (ECP) platform that orchestrates the full document lifecycle from creation through multi-channel delivery. The platform serves as a control layer between document composition systems and final delivery channels, providing workflow automation, post-composition processing, payment processing, and real-time tracking for print service providers, government agencies, and enterprise in-plant operations.
Product overview
Racami offers the Alchem-e Suite, a modular customer communications management (CCM) and enterprise communications processing (ECP) platform. The core product is Alchem-e Ops, which serves as the orchestration and workflow control layer connecting document creation through multi-channel delivery. The suite includes complementary modules: Alchem-e Doc Creator for composition, Alchem-e Proof for approval workflows, Alchem-e Edge for production preparation, Alchem-e Batch for postal optimization, Alchem-e Pay for payment processing, PDF Optimizer for document preparation, and Tenant Payment Portal for property management payments. The platform targets print service providers, government agencies, healthcare in-plants, financial institutions, insurance companies, educational institutions, utilities, and marketing teams.
Differentiator
Problem solved
Functional benefit
Brands
- Alchem-e Suite: Comprehensive workflow and document lifecycle automation platform comprising multiple products for customer communications management, including Alchem-e Ops, Alchem-e Edge, Alchem-e Pay, Alchem-e Proof, Alchem-e Doc Creator, Alchem-e Batch, PDF Optimizer, and Tenant Payment Portal.
- Alchem-e Ops
- Alchem-e Edge
- Alchem-e Pay
- Alchem-e Proof
- Alchem-e Doc Creator
- Alchem-e Batch
- PDF Optimizer
- Tenant Payment Portal
Products and services
- Alchem-e Ops Enterprise communications processing (ECP) and automated document factory (ADF) orchestration platform that manages post-composition processing, format transformation, cross-channel orchestration, archive support, tracking, suppression, hold-and-release logic, and handoffs into other systems for print service providers, government agencies, and enterprise in-plant operations.
- Alchem-e Edge Production preparation module that prepares jobs for efficient production and communicates real-time order status throughout the manufacturing process for book manufacturing and print production workflows.
- Alchem-e Pay Multichannel payment processing platform that automates digital bill presentment, acceptance, and payment collection with payment processing, notifications, bill storage, and accounting updates in a single portal for utilities, government, and financial services.
- Alchem-e Proof SaaS-based proofing system designed to support creative and production teams throughout the creative and job approval process with annotation, collaboration, and compliance features.
- Alchem-e Doc Creator Intuitive composition tool for business users that handles intricate transactional documents and marketing communications without requiring code.
- Alchem-e Batch Combines postal processing and production efficiency into one seamless, easy-to-configure system for high-volume print and mail operations.
- PDF Optimizer PDF preflight and optimization tool that prepares documents for efficient print production.
- Tenant Payment Portal Digital payment system that simplifies the rent payment process for tenants and landlords in the real estate sector with branded citizen portals.
Quantifiable outcome
- 4x volume increase with same headcount
- +6 more outcomes
Companies that use Racami
Customer profileNamed customers14 records
Segments8 records
Ideal customer profiles3 records
Racami technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability5 records
Feature10 records
Racami partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Print Service Providers (50+)coreRacami partners with over 50 print service providers who implement and deploy Alchem-e solutions for their clients. These PSP partners use Racami's platform to offer their customers automated document production, multichannel delivery, and workflow management capabilities as part of their service offerings.
- CanonminorCanon, a major imaging and printing equipment manufacturer, includes Racami in their partner ecosystem, recommending Alchem-e solutions to Canon equipment customers seeking workflow automation and document production management.
- Konica MinoltaminorKonica Minolta, a global imaging and printing technology company, recommends Racami solutions to customers seeking document production workflow management and customer communications automation.
- Hewlett PackardminorHP is included in Racami's partner logo showcase, indicating an ecosystem relationship for customers using HP printing equipment with Racami's workflow management platform.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Racami competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Racami social profiles
Digital presenceRacami compliance and trust
Trust signalCompliance2 records
Racami financial estimates
Financial estimateRevenue estimate
Valuation estimate
Racami leadership team
Management profileNumber of profiles
Profiles2 records
Racami funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Racami M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Racami
What does Racami do?
Racami develops and sells the Alchem-e Suite, a modular customer communications management (CCM) and enterprise communications processing (ECP) platform that orchestrates the full document lifecycle from creation through multi-channel delivery. The platform serves as a control layer between document composition systems and final delivery channels, providing workflow automation, post-composition processing, payment processing, and real-time tracking for print service providers, government agencies, and enterprise in-plant operations.
Is Racami a public or private company?
Racami is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Racami founded?
Racami was founded in 2008. It employs 51 to 100 people.
Where is Racami based?
Racami is headquartered in Norcross, United States, in the North America region.
How does Racami make money?
Four revenue lines are on record. Alchem-e Software Platform Subscriptions are the primary driver. The others are payment Processing Services, professional Services and ADF Migration and IT Services and Staffing Solutions.
Does Racami have an API?
Yes. Racami's platform supports API-driven integrations that enable communication data to move into CRMs, online archive portals, analytics tools, and other operational systems. APIs allow workflows to expose document status, feed metadata to downstream systems, and enable real-time connectivity. The platform is described as API-first, with APIs enabling document data and status to be sent to other platforms, supporting cross-channel logic, and creating cleaner audit trails and operational status visibility.
What industry is Racami in?
Racami's product category is Customer Communications Management (CCM) Software. Its primary akta.pro industry code is HDAEAGAF, E-Signature & Digital Transaction Management (DTM), with a secondary code of HDAEAGAB, Enterprise Content Management (ECM) Suites. Its NAICS code is 513210 and its SIC code is 7370.