Synchrony Pharmacy

What Synchrony Pharmacy does

Synchrony Pharmacy is a long-term care pharmacy operator that dispenses medications and delivers clinical pharmacy services to skilled nursing facilities, assisted living and senior living communities, home-bound seniors, and employer groups. The company is a wholly-owned subsidiary of Trilogy Health Services and operates as the pharmacy arm of the Synchrony Health Services umbrella, alongside Synchrony Rehabilitation, Synchrony Lab, and Synchrony Wellness Pharmacy. Founded in 1994 and headquartered in Louisville, Kentucky, the company runs seven regional pharmacy distribution centers (Louisville; Charlotte, NC; Columbus, OH; Des Moines, IA; Grand Rapids, MI; Indianapolis, IN; and Tampa, FL) supporting 400+ community customers across 19 states and approximately 30,000 residents.

The product platform rests on a proprietary technology stack that includes the award-winning, AI-augmented RxOE medication order entry system (co-developed with Prama and Trilogy, reducing average order times by 40% and manual verification errors by more than 30%), PackEDGE time-of-day medication packaging, the Synchrony Exchange Portal for facility reporting, the ArrivalRX transitions-of-care program, the SET falls-prevention program, and an integrated GeneIQ pharmacogenomics decision-support capability. SynchronyRx@Home extends the dispensing footprint into mail-order delivery for individual seniors and employer groups, with URAC-accredited operations.

Revenue is generated through managed pharmacy services contracts with senior care facilities (dispensing fees and clinical service agreements), subscription-based mail order prescription delivery under SynchronyRx@Home, and professional clinical services including medication reviews, prior authorization management, immunization programs, and regulatory compliance support. Pricing is quote-based for enterprise healthcare facilities and subscription-based for Rx@Home, with no publicly disclosed pricing. Distribution is direct, via regional pharmacy delivery to facilities and home mail order, with on-site clinical services including vaccination clinics, cart audits, and consultant pharmacist visits. Customers include Trilogy Health Services (parent and Flagship anchor), independent skilled nursing and senior living operators, and employer groups providing pharmacy benefits to roughly 15,000 employees and dependents.

Name

Synchrony Pharmacy

Legal name

Synchrony Pharmacy

Website

https://synchronypharmacy.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Synchrony Pharmacy is a long-term care pharmacy that dispenses medications and delivers clinical pharmacy services to 400+ skilled nursing and senior living communities across 19 states, plus a URAC-accredited mail-order home delivery service. It operates as a subsidiary of Trilogy Health Services.

Ownership category

akta.pro rank

Product category

Long-Term Care Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies (HLAFALAF)

akta.pro secondary industries

Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG), Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK), Mail-Order Pharmacy & Home Delivery (HLAEAKAF), Prescription Pickup, Delivery & Refill Coordination (HSABALAC)

Keywords

• Long-term care pharmacy
• Skilled nursing pharmacy
• Senior living pharmacy
• Mail order pharmacy
• Clinical pharmacy services

Headquarters

HQ city

Louisville

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Long-Term Care Pharmacy Services: Pharmacy services to skilled nursing, assisted living, and senior living communities including medication dispensing, clinical support, and delivery services. Revenue generated through pharmacy dispensing fees and service contracts with healthcare facilities.
2. Mail Order / Rx@Home Pharmacy: Mail order pharmacy services delivering medications to patients' homes with PackEDGE packaging, automatic refills, and 24/7 pharmacist access. Includes employer-group solutions serving 15,000 employees and dependents.
3. Clinical Services: Clinical consultation, medication reviews, prior authorization management, immunization programs, transitions of care support, and regulatory compliance assistance.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Synchrony Pharmacy is a long-term care and institutional pharmacy provider serving skilled nursing facilities, assisted living, and senior living communities with medication dispensing, clinical pharmacy support, prior authorization management, transitions-of-care coordination, vaccination clinics, and 24/7 pharmacist access. It also runs SynchronyRx@Home, a mail-order pharmacy delivering PackEDGE-packaged medications to seniors' homes and employer groups, supported by proprietary technology including the AI-augmented RxOE order entry system, automated dispensing machines, the Synchrony Exchange Portal, and GeneIQ pharmacogenomic decision support.

Product overview

Synchrony Pharmacy offers a unified pharmacy services platform for skilled nursing and senior living communities under the Synchrony Health Services umbrella. The core product is Synchrony Pharmacy, which provides medication dispensing, clinical pharmacy support, and regulatory compliance. This integrates with SynchronyRx@Home (mail order pharmacy with PackEDGE packaging), RxOE (AI-augmented medication order entry), and the Synchrony Exchange Portal (customer reporting platform). Additional services include Synchrony ArrivalRX for care transitions, the SET program for fall prevention, and GeneIQ pharmacogenomics partnership for precision medicine. The company also offers Synchrony Lab and Synchrony Rehabilitation as sister services under the same brand umbrella.

Differentiator

Problem solved

Functional benefit

Brands

• SynchronyRx@Home: Mail order pharmacy service with PackEDGE packaging that organizes medications by dose and time of day for home delivery, supporting medication adherence for seniors.
• PackEDGE
• RxOE (Medication Order Entry & Pharmacy Agent)
• ArrivalRX
• Synchrony Exchange Portal
• SET Program (Screen, Evaluate, Treat)

Products and services

• Synchrony Pharmacy (Skilled Nursing) Long-term care pharmacy services for skilled nursing facilities, including medication dispensing, clinical pharmacy support, regulatory compliance assistance, prior authorization management, immunization programs, 24/7 pharmacist access, and 7-day-a-week delivery with 4-hour emergency STAT service.
• Synchrony Pharmacy (Senior Living) Pharmacy services tailored for assisted living and senior housing communities, including custom medication packaging, clinical support, operational streamlining, survey readiness, fall prevention (SET program), psychotropic medication oversight, and antimicrobial stewardship.
• SynchronyRx@Home Mail-order pharmacy service delivering PackEDGE-packaged medications by time of day directly to seniors' homes, with automatic refills, free shipping, temperature-controlled delivery, 24/7 pharmacist access, and physician coordination. Also offered as an employer-group pharmacy benefit.
• GeneIQ Pharmacogenomics Services Real-time pharmacogenomics clinical decision support service for skilled nursing facilities, enabling clinicians to interact dynamically with laboratory results and combine patient genetic data with medication risk factors for optimal treatment selection.
• SynchronyRx@Home Transitions Rx Program 30-day transitional medication supply program that bridges medication management during transitions from hospital to home, with automatic refill capability.

Quantifiable outcome

• 99.996% accuracy on dispensed medications
• +9 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature7 records

Partnerships

Five partnerships are on record, tiered minor, core and flagship.

• Senior Housing News (DISHED | WELLNESS Conference)minorGTM or Marketing Partner · 15 May 2023Gold Sponsor of DISHED | WELLNESS Conference organized by Senior Housing News. Premier event showcasing dining and wellness innovations in senior living industry.
• GeneIQcoreTechnology or Integration · 27 April 2022Partnership to provide real-time pharmacogenomics services to nursing facilities nationwide. GeneIQ's Live Dynamic Clinical Decision Support tools enable Synchrony pharmacists to interact dynamically with laboratory results, combining patient genetic results with medication risk factors for optimal treatment plans. Partnership impacts approximately 200 Skilled Nursing Home Facilities immediately, with plans to expand nationwide.
• KAHCF/KCAL (Kentucky Association of Health Care Facilities/Kentucky Center for Assisted Living)minorGTM or Marketing Partner · 1 January 2021Annual Gold sponsorship of KAHCF/KCAL Day in Frankfort advocacy event for Kentucky long-term care industry, sponsoring every year since 2021. Provides platform for industry advocates to engage with legislators.
• Trilogy Health ServicesflagshipStrategic or Co-development PartnerParent company and primary customer. Synchrony Health Services (umbrella brand) houses pharmacy, therapy, and lab service offerings. Trilogy Health Services created Synchrony as ancillary services business in 2019 to boost clinical excellence. Synchrony serves Trilogy communities as an 'incubator' for testing integrated care approaches.
• PramacoreTechnology or IntegrationTechnology collaboration partner in development of RxOE (Medication Order Entry & Pharmacy Agent) - AI-augmented pharmacy agent system built in collaboration with Prama and Trilogy Health Services.

Scale indicators22 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Omnicare (CVS Health): Omnicare, acquired by CVS Health, is the largest US long-term care pharmacy serving SNFs, assisted living, and other institutional settings. Directly comparable as a national LTC pharmacy competitor to Synchrony, though at vastly greater scale.
• Amazon Pharmacy (PillPack): Amazon Pharmacy / PillPack is a national mail-order pharmacy with multi-dose packaging (similar in concept to PackEDGE), automatic refills, and home delivery. Comparable as a scaled mail-order competitor to SynchronyRx@Home.
• Humana Pharmacy (Mail Order): Humana Pharmacy is a major mail-order pharmacy serving Medicare Advantage members, with multi-dose packaging and home delivery. Comparable to SynchronyRx@Home in serving seniors through employer/plan-sponsored pharmacy benefits.

Direct peers

• PharMerica: PharMerica is one of the two largest institutional/LTC pharmacies in the US, serving skilled nursing and senior living facilities across many states. Closest direct competitor to Synchrony in the SNF/ALF pharmacy segment.
• Guardian Pharmacy Services: Guardian Pharmacy Services is a large LTC pharmacy operator serving assisted living, skilled nursing, and behavioral health communities across multiple states with regional pharmacy locations. Highly comparable operating model to Synchrony's regional pharmacy distribution structure.
• ExactCare Pharmacy: ExactCare is a national pharmacy focused on medication management for high-risk, chronic, and post-acute patients, including those in senior living and home settings. Comparable to Synchrony in transitions-of-care and chronic medication packaging (similar in concept to PackEDGE).
• Polaris Pharmacy Services: Polaris is a regional LTC pharmacy serving skilled nursing, assisted living, and behavioral health communities with a multi-state footprint. Comparable mid-market LTC pharmacy competitor to Synchrony.
• PharmScript: PharmScript is a national LTC pharmacy specializing in serving skilled nursing facilities with a focus on technology-driven medication management. Directly comparable SNF-focused pharmacy competitor.

Emerging players

• Atlas Healthcare Pharmacy: Atlas Healthcare Pharmacy provides institutional LTC pharmacy services to SNFs and senior living communities in select states. Comparable as a regional LTC pharmacy competitor with similar facility-focused delivery model.
• Alto Pharmacy: Alto is a digital-first mail-order pharmacy offering free same-day delivery, pharmacist access, and modern packaging. Comparable to SynchronyRx@Home as a digitally enabled home-delivery pharmacy targeting seniors and chronic patients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/synchronypharmacy
• Xx.com/SynchronyPharm
• Facebookfacebook.com/synchronypharmacy

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synchrony Pharmacy