Metro Plumbing, Heating & Air

What Metro Plumbing, Heating & Air does

Metro Plumbing, Heating & Air, doing business as Metro PHA, is a family-owned and operated residential and light-commercial home services provider headquartered in Chattanooga, Tennessee, founded in 1989 by Mark Hardin. The company delivers plumbing, heating, ventilation and air conditioning (HVAC), drain and sewer, and septic services across the Greater Chattanooga region spanning Southeast Tennessee and North Georgia, including Chattanooga, East Brainerd, Ringgold, Collegedale, Harrison, Hixson, Signal Mountain, Cleveland, Red Bank, and East Ridge. Service delivery is direct-to-consumer via two physical Chattanooga offices, with licensed, insured, and Master-certified technicians dispatched to customer homes and businesses; the company advertises 24/7 emergency availability, same-day service, upfront pricing, and a 100% Satisfaction Guarantee.

The company's product portfolio is organized into four core service lines — plumbing (repiping, sewer and water line replacement, water heater repair/replacement including tankless, water treatment and filtration, faucet and fixture work, toilet service, and gas line repair), HVAC (AC repair and replacement, furnace repair and replacement, heat pump service, and indoor air quality solutions), drain and sewer (clearing, hydro jetting, and video camera inspection), and septic (tanking pumping, installation, and field line repair) — supplemented by a Home Care Club annual membership program, flexible financing for larger installations, and an online Instant HVAC Quote tool. Technology is conventional field-service equipment rather than proprietary platforms, with no disclosed AI/ML capabilities, software products, or third-party integrations beyond a Paylocity careers portal and TrustIndex review integration.

Revenue is generated through professional-services pricing on a per-job basis with upfront estimates, with financing offered as a payment alternative for larger ticket jobs; the company holds no disclosed funding, operates as a private family-controlled entity, and reports no financial figures publicly. Customer engagement is supported by 4,000+ Google five-star reviews, an active social media presence across Facebook, X/Twitter, Instagram, YouTube, and Yelp, and SEO-oriented service-area web pages, with primary customers being residential homeowners and a secondary segment of commercial properties including restaurants, offices, retail, and industrial buildings.

Name

Metro Plumbing, Heating & Air

Legal name

Metro Sewer And Drain Inc.

Website

https://metropha.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

Metro Plumbing, Heating & Air offers plumbing, HVAC, drain cleaning, and septic services for residential and commercial clients.

Ownership category

akta.pro rank

Product category

Residential Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220), Water, Sewage and Other Systems (2213)

SIC

Pumps & Pumping Equipment (3561), Sanitary Services (4950)

akta.pro primary industry

Tankless Water Heater Installation & Service (HSAOACAB)

akta.pro secondary industries

Hydronic/Baseboard Radiant Heating Service (HSAOACAE), Humidifier & Dehumidifier Installation & Service (HSAOAIAJ), Lift Station & Pump Station Operations & Maintenance (BPALAMAI)

Keywords

• Residential plumbing services
• HVAC repair installation
• Drain cleaning services
• Septic tank services
• Home maintenance services

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Plumbing Services: Revenue generated from plumbing repairs, installations, and maintenance including drain cleaning, water heater services, fixture repairs, pipe repairs, sewer line services, water line services, gas line services, and repiping. Services are charged per job with upfront pricing disclosed before work begins.
2. HVAC Services: Revenue from heating and air conditioning repair, replacement, maintenance, and new installations. Includes furnace repair, AC repair, heat pump service, indoor air quality solutions, and commercial HVAC services. Charged per service with transparent pricing.
3. Septic Services: Revenue from septic tank pumping, septic tank installation, and septic field line repair services. Offered as part of comprehensive home services.
4. Financing Programs: The company offers flexible financing options for larger jobs including HVAC system replacements, water heater installations, and whole-house repiping, providing payment plans to customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Metro Plumbing, Heating & Air is a family-owned home services company that provides residential and commercial plumbing, HVAC (heating and cooling), drain and sewer cleaning, and septic services across the Greater Chattanooga region in Tennessee and North Georgia. Services include repairs, installations, replacements, and maintenance delivered on-site by licensed, Master-certified technicians with 24/7 emergency availability and upfront pricing.

Product overview

Metro Plumbing, Heating & Air is a family-owned plumbing, HVAC, drain, and septic service company operating since 1989. The company offers a comprehensive suite of home services organized into four core categories: Plumbing Services (repiping, sewer lines, water lines, water heaters, water treatment, fixtures, toilets, gas lines), HVAC Services (AC repair/replacement, furnace repair/replacement, heat pumps), Drain & Sewer Services (cleaning, hydro jetting, video inspection), and Septic Services (pumping, installation, field line repair). Additional offerings include a Home Care Club membership program, financing options, and online quote tools. The company serves the Greater Chattanooga region across Tennessee and North Georgia.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Full-range residential and commercial plumbing services including system repiping, sewer line replacement, water line replacement, water heater repair and replacement, tankless water heater installation and repair, water treatment and filtration, faucet and fixture repair and replacement, toilet repair and replacement, gas line repair, and plumbing system checks.
• HVAC Services Air conditioning repair and replacement, furnace repair and replacement, heat pump service, and full HVAC system installations for residential and commercial properties, including indoor air quality solutions.
• Drain Cleaning Services Professional drain clearing, clog removal, hydro jetting, video camera drain inspection, main sewer line cleaning, preventive drain maintenance, and emergency drain services for residential and commercial customers.
• Septic Services Complete septic services including septic tank pumping, septic tank installation, and septic field line repair for homeowners across the Greater Chattanooga region.
• Hydro Jetting High-pressure water jetting service to blast away grease, roots, and debris buildup from pipes, restoring full flow without harsh chemicals.
• Home Care Club A membership program offering annual water heater checks and routine plumbing maintenance benefits for enrolled homeowners.
• Financing Flexible financing options for larger jobs including HVAC system replacements, water heater installations, and whole-house repiping.

Quantifiable outcome

• Reduce utility costs by up to 75% with high-efficiency HVAC system upgrades
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Roto-Rooter: Roto-Rooter is the largest U.S. plumbing and drain cleaning service franchise with national coverage including plumbing, HVAC, and water damage restoration. It is comparable to Metro PHA as a multi-trade home services brand, though it operates at vastly greater scale and brand recognition.
• Mr. Rooter Plumbing: Mr. Rooter is a national plumbing franchise under the Neighborly brand group offering residential and commercial plumbing services. It overlaps with Metro PHA in core plumbing, drain cleaning, and water heater services, but competes primarily via a franchise model versus Metro's direct family-owned structure.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national plumbing franchise focused on residential plumbing, drain, and water heater services with a punctuality-driven brand promise. It is comparable to Metro PHA in service mix and target customer, though it operates through franchise locations rather than direct ownership.
• ARS / Rescue Rooter: ARS (American Residential Services) operates Rescue Rooter and other regional brands providing plumbing, HVAC, and sewer services across multiple U.S. markets. It is a directly comparable multi-trade home services operator with a similar residential and light-commercial focus as Metro PHA, but at national scale.

Direct peers

• Len The Plumber: Len The Plumber is a regional, family-rooted residential plumbing, drain, and water heater service company operating across the Mid-Atlantic. It is a close direct peer to Metro PHA in terms of service mix, customer segment, family-business culture, and multi-trade residential focus, though in a different geography.

Regional players

• Michael & Son Services: Michael & Son Services is a regional, family-owned home services company in the Mid-Atlantic offering plumbing, HVAC, electrical, and drain services. It mirrors Metro PHA's multi-trade, family-owned, residential service model very closely, though it operates in a different region.
• Service Champions: Service Champions is a regional HVAC and plumbing service company serving residential customers in Southern California with a strong customer-service brand positioning. It is comparable to Metro PHA in residential HVAC/plumbing trade mix and customer-experience-driven brand.
• Cool Today: Cool Today is a regional residential HVAC, plumbing, and electrical service company in Florida. It is a comparable multi-trade residential services brand with strong local marketing, similar in operating model to Metro PHA, though in a different geographic market.
• Blaze Heating, Cooling, Plumbing & Electrical: Blaze is a regional home services company offering HVAC, plumbing, and electrical services for residential customers in the Mid-Atlantic. Its multi-trade service mix and customer profile make it a comparable regional peer to Metro PHA.

Emerging players

• HomeServe USA: HomeServe is a home services and home warranty provider connecting homeowners with local contractors for plumbing, HVAC, and electrical repairs. It represents an adjacent business model to Metro PHA's, partnering with or competing against local service contractors in residential trade services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/metrosewerplbg
• YouTubeyoutube.com/@metropha
• Facebookfacebook.com/metropha
• Instagraminstagram.com/metropha
• LinkedInlinkedin.com/company/metropha

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metro Plumbing, Heating & Air