What Five Star Claims Adjusting does

Five Star Claims Adjusting is a private public insurance adjusting firm that negotiates and settles property damage insurance claims on behalf of policyholders in Florida and Texas. Founded in 2006 and headquartered in Maitland, Florida, the firm operates through multiple wholly-owned LLC entities (Five Star Orlando LLC, Five Star of Central Florida LLC, Five Star of South West Florida LLC, Five Star Fort Lauderdale LLC, Five Star Miami LLC, and a Texas-registered entity) and maintains five physical offices across the two states. It is led by Co-President Brian A. Macomber, with a workforce of 11-50 employees.

The firm's core offering is licensed public adjusting services, where it advocates exclusively for the policyholder rather than the insurance carrier. It handles a wide variety of perils including hurricane, wind and hail, flood, fire, mold, water, storm, tornado, sinkhole, theft, and vandalism claims across residential, commercial, and multi-family properties. Its service stack includes a free claim review, a 14-point property inspection, damage documentation using industry-standard claims estimation software, itemized cost-of-replacement estimates, and direct negotiation with insurance carriers. The company markets itself through a sales-led motion combining local field adjusters, inside sales/phone intake, location-targeted SEO, content marketing across a blog and major social platforms (LinkedIn, Instagram, Facebook, YouTube), and free-conversion offers.

The business model is contingency-based professional services: the firm charges a percentage of the final settlement and only when it successfully increases the payout above the insurer's initial offer. There are no upfront fees to the client. The firm cites case examples showing 94% to 794% increases over initial insurer offers and references a third-party OPPAGA analysis indicating policyholders using public adjusters see materially higher payouts. Revenue is not publicly disclosed, and the company is independently owned with no disclosed institutional funding.

Name

Five Star Claims Adjusting

Legal name

Five Star Orlando, LLC.

Website

https://fivestarclaimsadjusting.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Five Star Claims Adjusting is a private, contingency-based public insurance adjusting firm that negotiates property damage claims on behalf of residential and commercial policyholders across Florida and Texas, operating through five regional offices since 2006.

Ownership category

akta.pro rank

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Contingency-Based Public Adjusting Fees: The company operates on a pure contingency basis — no upfront fees and zero risk to clients. Their fee is a small percentage of the final settlement, charged only after successfully recovering more money than the insurance company initially offered. If they don't increase the payout, the client owes nothing.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Five Star Claims Adjusting is a licensed public insurance adjusting firm that represents residential and commercial property owners in negotiating property damage claims with their insurance carriers. Services cover hurricane, wind, hail, water, fire, mold, flood, storm, tornado, theft, and vandalism claims, including policy review, damage inspection, claim documentation, estimate preparation, paperwork handling, and direct negotiation with insurers. The firm operates on a contingency basis, charging a percentage of the final settlement only when the recovered amount exceeds the insurer's initial offer.

Product overview

Five Star Claims Adjusting is a public insurance adjusting firm offering licensed public adjuster services to policyholders in Florida and Texas. The company provides a comprehensive suite of claims handling services including residential and commercial claims, 14-point property inspections, and free claim reviews. Their services cover the full spectrum of property damage types including hurricane, wind, hail, water, fire, flood, mold, storm, tornado, sinkhole, theft, and vandalism claims. The company operates on a contingency basis, only getting paid when they increase the policyholder's payout.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Insurance Adjusting Services Licensed public adjusting services that represent policyholders, not insurance companies, to maximize insurance claim settlements for property damage across the full spectrum of perils including hurricane, wind, hail, water, fire, mold, flood, storm, tornado, sinkhole, theft, and vandalism. Services include policy review, damage inspection, claim documentation, estimate preparation, paperwork handling, and direct negotiation with insurance carriers.
• Residential Claims Adjusting Claims handling for homeowners covering hurricane, wind, hail, roof damage, water damage, fire, mold, pipe breaks, water heater leaks, HVAC overflow, toilet and laundry overflow, shower pan failures, lightning damage, tornado damage, storm damage, sinkholes, personal property damage, vandalism, and theft.
• Commercial Claims Adjusting Claims handling for commercial properties including multi-family residential properties, businesses, and commercial structures. Covers structural damage, inventory loss, business interruption documentation, and equipment damage claims.
• 14-Point Property Inspection Comprehensive property inspection covering every critical area of a home or business to uncover hidden issues and protect insurance claims. Offered as a free conversion mechanism to prospective clients.
• Texas Public Adjusting Services Licensed public adjusting services serving Houston and homeowners across all of Texas, handling hail, wind, water, and fire damage claims. Operates under Texas License #2762038 with a registered office in Dallas.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@fivestarclaimsadjusting1965
• Facebookfacebook.com/FiveStarCFL
• LinkedInlinkedin.com/company/five-star-claims-adjusting-central-florida
• Instagraminstagram.com/fivestarclaimsadjusting

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Five Star Claims Adjusting