Global Repair Group

What Global Repair Group does

Global Repair Group is a privately held B2B service provider headquartered in Deerfield, Illinois that delivers case management services to the airline industry when passenger assistive medical devices — including wheelchairs, scooters, power wheelchairs, rollators, pediatric equipment, and respiratory devices such as CPAP machines — are delayed, lost, or damaged during air travel. Founded in 2008 by Michael Bliwas, the company operates as the single point of contact coordinating communications between airlines, passengers, certified technicians, and assistive device manufacturers across the United States and internationally. Its day-to-day operations are led by Sara Poticha (Partner and Vice President) and Marc King (Director of Operations, joined 2016); no external institutional investors, parent companies, or funding rounds are disclosed.

The company's core offering is an integrated case management platform spanning four functional areas: Claim Coordination (which evaluates equipment damage, develops repair-or-replacement strategy, dispatches technicians, and includes fraud detection), Passenger Experience (immediate assistance, equipment loaners, post-resolution follow-up, and equipment-specific travel handling guidance), Nationwide Network (a 24/7/365 certified-technician dispatch operation), and Station Claims (a documented email intake process with a one-business-day response SLA for airline stations). The underlying technology is operational rather than self-service software: airlines initiate claims via a dedicated email channel ([email protected]) and access an administrative portal (globalrepairgroupadmin.com) for ongoing coordination. Differentiated capabilities center on equipment-specific travel handling recommendations and a reporting/fraud investigation process grounded in protocol-level accuracy rather than disclosed machine learning.

Global Repair Group generates revenue through professional services contracts with airline partners; pricing is not publicly disclosed. Go-to-market is exclusively direct enterprise sales to airlines, with no consumer-facing or self-serve channel. Marketing presence is limited to a LinkedIn profile used primarily for employer branding. Geographic scope spans the United States and international markets, supported by relationships with nearly every major assistive device manufacturer worldwide. The company is founder-led and bootstrapped: Michael Bliwas retains responsibility for financing and manufacturer relationships as President, and no M&A, funding, or restructuring activity is recorded against the entity itself (the founder's earlier MCB Hearing / Avada Hearing transaction predates Global Repair Group).

Name

Global Repair Group

Legal name

Global Repair Group

Website

https://globalrepairgroup.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Global Repair Group is a privately held B2B case management provider for the airline industry, coordinating repair, replacement, and loaner services when passengers' wheelchairs, scooters, and other assistive medical devices are delayed, lost, or damaged during air travel.

Ownership category

akta.pro rank

Product category

Airline Claims Management Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Equipment Installation, Maintenance, Repair & Sanitization Services (HSABAKAJ)

Keywords

• Assistive device repair
• Airline case management
• Wheelchair repair services
• Medical device coordination
• Passenger mobility services

Headquarters

HQ city

Deerfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Case Management Services to Airlines: Global Repair Group provides case management services to airline industry when a passenger's medical device is delayed, lost, or damaged. Revenue appears to be generated through service fees to airline partners for coordination, repair, replacement, and loaner services. The company coordinates between airlines, passengers, technicians, and suppliers as a single point of contact.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Global Repair Group provides B2B case management services to commercial airlines when passenger assistive medical devices (wheelchairs, scooters, power chairs, rollators, pediatric equipment, respiratory devices) are delayed, lost, or damaged during air travel. The company acts as a single point of contact, coordinating communications between airlines, passengers, certified technicians, and assistive device manufacturers, and dispatching repairs or replacements via a nationwide 24/7 network.

Product overview

Global Repair Group operates as a single unified case management service platform for the airline industry. The core offering centers on Claim Coordination services that evaluate equipment damage, develop repair/replacement strategies, and dispatch technicians, supported by a Nationwide Network of certified technicians available 24/7. Passenger Experience services provide immediate assistance, equipment loans, and ongoing support. Station Claims enables airline stations to initiate claims. The company specializes in repairs and replacement of assistive devices including wheelchairs, scooters, power wheelchairs, walkers, rollators, pediatric equipment, and respiratory devices. These services work together as an integrated claims management solution where the company serves as the single point of contact coordinating all parties (airlines, passengers, technicians, and manufacturers) from claim initiation through resolution.

Differentiator

Problem solved

Functional benefit

Products and services

• Case Management Services End-to-end case management for commercial airlines handling passenger assistive device incidents, coordinating communications between airlines, passengers, technicians, and suppliers as a single point of contact.
• Claim Coordination Claims processing service that evaluates equipment damage, develops strategies to expedite repairs or replacements, and dispatches technicians for rapid resolution, including comprehensive reporting and fraud detection.
• Passenger Experience Support Direct passenger support service offering immediate assistance, equipment loans during repair duration, ongoing support, and post-repair follow-up including handling information to prevent future damage.
• Nationwide Technician Network Nationwide network of certified equipment technicians providing 24/7 coverage for repairs of scooters, rollators, manual wheelchairs, complex rehab power chairs, CPAP machines, and all other assistive devices, with relationships to assistive device manufacturers worldwide.
• Station Claims Intake Claims initiation process allowing airline stations to file claims by emailing [email protected] with main station contact, equipment model/serial details, and known damages; Global Repair Group responds within 1 business day.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/global-repair-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Repair Group