North Plains Electric Cooperative

What North Plains Electric Cooperative does

North Plains Electric Cooperative, Inc. (NPEC) is a member-owned, not-for-profit electric distribution cooperative incorporated in Texas and headquartered in Perryton. Founded in 1944, NPEC distributes electricity across seven counties in the Northeast Texas Panhandle (Hansford, Hemphill, Hutchinson, Lipscomb, Ochiltree, Roberts, and Wheeler) via 1,291 miles of owned distribution line, serving 2,531 meters and 634 member-owners. Power is procured from Golden Spread Electric Cooperative, a generation-and-transmission cooperative organized in 1984 with approximately 1,745 MW of owned generation serving 16 member distribution cooperatives across the Texas Panhandle, South Plains, Edwards Plateau, Oklahoma Panhandle, Southwest Kansas, and Southern Colorado.

NPEC's operating model is built on regulated, tariff-based electricity delivery across multiple rate classes: Single Phase Residential, Single Phase General Service, Three Phase General Service (≤50 kVA), Large Power (Commercial/Industrial >50 kVA), Irrigation, Oil Well Pumping, Tailwater Pumps & Sprinklers, and unmetered Security Lighting. Revenue mechanics are recurring monthly billing with customer charges, tiered energy charges per kWh, and demand charges for larger users. As a cooperative, annual margins are allocated to members as capital credits and retired on a rotating basis (historically around 20-year cycles) rather than distributed as profit.

Ancillary product offerings include the SmartHub member portal (bill payment, account management, outage reporting), SMS-based outage texting, an interactive Outage Map, Pay Now, Bank Draft auto-pay, Budget Billing (levelized usage program), Life Support registration, a Generac generator dealer/service program, an EV Charge Station operated in partnership with Golden Spread, and a Solar Power Information/Calculator tool for member education. Distribution is direct to members through owned infrastructure, supplemented by an online member portal, physical offices in Perryton and Canadian, and community outreach/safety programs. NPEC is affiliated with the Touchstone Energy national network of 650+ cooperatives. Leadership is provided by Executive VP/General Manager Mike Wolfe (30 years tenure) and an elected Board of Directors.

Name

North Plains Electric Cooperative

Legal name

North Plains Electric Cooperative, Inc.

Website

https://npec.org

Company type

Private

Founded year

1944

Operating status

Operating

Headcount range

11–50 employees

Short description

North Plains Electric Cooperative is a member-owned, not-for-profit electric distribution utility founded in 1944, serving 2,531 meters across seven Texas Panhandle counties via 1,291 miles of line. It operates tariff-based rate classes for residential, agricultural, commercial, and industrial members, supplemented by SmartHub member services and generator sales.

Ownership category

akta.pro rank

Product category

Electric Distribution / Rural Electric Cooperative

NAICS

Electric Power Distribution (221122), Electric Power Transmission, Control, and Distribution (22112)

SIC

Electric Services (4911)

akta.pro primary industry

Electric Cooperatives (Rural/Member-Owned Utilities) (EUADABAC)

akta.pro secondary industry

Electric Distribution System Owners (Wires-Only Companies) (EUADABAI)

Keywords

• Electric distribution services
• Rural electric cooperative
• Member-owned utility
• Agricultural power services
• Residential electricity supply

Headquarters

HQ city

Perryton

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Supply Chain, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Electric Distribution Service: Revenue generated from providing electric power distribution services to members across residential, commercial, agricultural, and industrial customer segments. Rates are set through tariffs and include customer charges, energy charges per kWh, and demand charges for larger users.
2. Capital Credits: As a not-for-profit cooperative, margins are returned to members as capital credits rather than distributed as profits. Members receive allocations based on their patronage (amount paid for electric service) which are eventually retired and returned.
3. Generator Sales and Service: Sale and servicing of Generac generators to members within the service area

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

North Plains Electric Cooperative distributes electricity across 1,291 miles of line to 2,531 meters in seven counties of the Texas Panhandle, providing single-phase and three-phase electric service for residential, agricultural (irrigation and tailwater pumps), commercial, industrial (oil well pumping), and security lighting use cases. The cooperative operates as a not-for-profit, member-owned utility with SmartHub online account management, outage reporting tools, and Capital Credits patronage returns as core member-facing services.

Product overview

North Plains Electric Cooperative is a not-for-profit electric utility serving members across seven counties in the Texas Panhandle. The cooperative operates a set of integrated member-facing services centered on electricity delivery (single-phase and three-phase service across rate classes for residential, irrigation, agricultural, commercial, and industrial use). The primary digital product is SmartHub, an online member portal enabling bill payment, account management, and service requests, supplemented by Pay Now, Bank Draft, Budget Billing, and Outage Center/Outage Texting for communication and payment flexibility. Tangential offerings include Generac generator sales and service, a solar power information/calculator, EV charge station access, life support equipment registration, and Capital Credits (a patronage capital program returning margins to members). These function as integrated components of the member relationship rather than a modular software platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Electric Distribution Service Single-phase and three-phase electric distribution across multiple tariff rate classes — Single Phase Residential, Single Phase General Service, Three Phase General Service (≤50 kVA), Large Power (>50 kVA), Irrigation Service, Oil Well Pumping (≤50 kVA), Tailwater Pumps & Sprinklers, and Security Lighting — for residential, farm, ranch, commercial, industrial, irrigation, and oil and gas members across seven Texas Panhandle counties.
• SmartHub Member Portal Online member service portal enabling electronic bill payment via Visa, MasterCard, Discover, or electronic check, real-time payment posting, and access to current and historical billing information and payment history.
• Pay Now Quick Bill Payment Quick online bill payment option accessed through SmartHub for fast bill submission and payment processing.
• Bank Draft Automatic Payment Automatic payment service that drafts an electronic transfer from a member's checking or savings account each billing cycle.
• Budget Billing Program Variable Budget Billing Program that lets members pay based on average kilowatt-hour usage with monthly amounts fluctuating with consumption; requires one year of usage history, good payment record, and fully paid account.
• Outage Center and Outage Map Real-time outage information hub featuring an interactive outage map (outagemap.npec.org), 24/7 phone reporting, SMS outage texting, and safety instructions during service interruptions.
• Outage Texting (SMS Reporting) SMS-based outage reporting system allowing members to text outage alerts to a registered number for hands-free communication during service interruptions.
• Start, Stop & Transfer Service Self-service and phone-based process for members to initiate new electric service, stop service when moving, or transfer service to a different address within the service territory.
• Life Support Equipment Registration Registration system for members who depend on electric service for life-support equipment, enabling the cooperative to maintain priority records and coordinate during outages.
• Capital Credits Patronage Program Patronage capital program where annual margins (revenue exceeding costs) are allocated to member capital credit accounts and typically retired and returned to members on a rotating basis (historically ~20-year cycles).
• Generac Generator Sales and Service Sale and service of Generac backup generators to members within the service area; consultation available via staff and parts/materials ordered through Generac's OrderTree platform.
• EV Charge Station Electric vehicle charging station accessible to members, operated in partnership with the Golden Spread Electric cooperative network.
• Solar Power Information and Calculator Educational tool that helps members evaluate the costs, operational realities, and actual energy savings of rooftop solar before deciding whether it is right for their home.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Golden Spread Electric CooperativecoreStrategic or Co-development Partner · 1 January 1984Golden Spread Electric Cooperative is a not-for-profit generation and transmission cooperative organized in 1984 to provide low-cost reliable electric power to its 16 member cooperatives. NPEC receives power supply from Golden Spread, which has approximately 1,745 MW of owned generation and serves members in the Panhandle, South Plains, and Edwards Plateau regions of Texas, as well as Oklahoma Panhandle, Southwest Kansas, and Southern Colorado.
• Touchstone EnergycoreStrategic or Co-development PartnerTouchstone Energy is a national network of electric cooperatives across 46 states providing resources and partnerships to help member cooperatives better serve their members. NPEC is a Touchstone Energy Cooperative subscriber, aligning with the four core values of innovation, accountability, integrity, and commitment to community. The network comprises over 650 member organizations serving more than 30.5 million member-owners.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Oglethorpe Power Corporation: Georgia member-owned cooperative that acts as a G&T and corporate umbrella for distribution electric membership corporations. Structurally analogous to Golden Spread's relationship with NPEC — cooperative wholesale supplier to distribution members.
• Bluebonnet Electric Cooperative: Texas member-owned distribution cooperative serving rural counties outside Austin. Comparable on cooperative governance, tariff-based revenue model, Touchstone Energy affiliation, and diversified ag/commercial/residential load mix.
• Bartlett Electric Cooperative: Texas cooperative utility serving rural members across multiple counties with similar capital-credits, agricultural, and residential rate offerings. Operates at a comparable scale and member-ownership profile to NPEC.
• Golden Spread Electric Cooperative: Generation-and-transmission cooperative that supplies NPEC and 15 other member co-ops across the Texas Panhandle, South Plains, and Edwards Plateau. Comparable cooperative structure, but operates one level upstream as a power supplier rather than wires-only.
• Pedernales Electric Cooperative: Texas member-owned electric distribution cooperative — the largest in the state — operating a similar not-for-profit, capital-credits-driven model across rural and exurban Central Texas. Highly comparable to NPEC on structure, regulatory framework, and capital-credits patronage returns.
• San Bernard Electric Cooperative: Texas rural electric distribution cooperative serving agricultural and small-town members west of Houston. Comparable business model, member-owned tariff structure, and rural Panhandle-style load profile including irrigation and oilfield demand.
• Seminole Electric Cooperative: Florida generation-and-transmission cooperative serving distribution member coops. Same Touchstone Energy-style cooperative ecosystem, comparable not-for-profit capital-allocation model and member-loyalty dynamics.
• Deep East Texas Electric Cooperative: East Texas member-owned electric distribution cooperative operating under the same Texas cooperative framework. Similar rate-class structure for residential, irrigation, and small commercial members under Touchstone Energy branding.

Others

• Touchstone Energy: National cooperative network that NPEC subscribes to — 650+ member co-ops in 46 states serving 30.5+ million member-owners. Peer here as an enabling/ecosystem participant rather than direct competitor.
• National Rural Utilities Cooperative Finance Corporation (CFC): Lending cooperative providing capital financing to rural electric co-ops, including the REA-style loan products that originally financed NPEC. Functions as a capital-market partner to the cooperative distribution model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NPECOOP
• Xx.com/npec
• LinkedInlinkedin.com/company/north-plains-electric-cooperative-inc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Plains Electric Cooperative