Mediation Arbitration Professional Systems

What Mediation Arbitration Professional Systems does

Mediation Arbitration Professional Systems, Inc. (MAPS) is a privately held alternative dispute resolution firm founded in 1987 and headquartered in Metairie, Louisiana. The company operates four offices across the state — Metairie (New Orleans metro), Baton Rouge, Mandeville, and Lake Charles — and resolves disputes nationwide through a Panel of Neutrals comprising 60+ mediators across 50+ practice specialties and 20+ arbitrators, many of whom are retired judges and seasoned litigators. MAPS reports more than 55,000 matters convened since founding.

Core service lines are mediation, arbitration, umpire/appraisal services (including Louisiana Department of Insurance-registered neutrals handling hurricane, tornado, hailstorm, and fire claims), mock appeals, jury focus groups, and accredited CLE/CE seminars. There is no proprietary technology platform; case management, scheduling, intake, and convening are delivered via a WordPress-based website, online case transmittal forms, and a small internal case-management and accounting staff (Office Manager, Case Manager, Accounting Manager, Marketing Director, Office Director).

MAPS monetizes through professional-services fees. Mediation is billed via a basic administrative fee plus hourly rates paid to the neutral, typically split between parties. Arbitration is charged at hourly rates; charges are expressly never based on the dispute value, in line with Federal Arbitration Act-aligned transparent fee schedules. Umpire/appraisal and jury focus group fees are case-by-case. CLE/CE seminars are offered on-site (tailored to client needs) and as public/ZOOM events and function as a mid-funnel demand-generation channel in addition to a revenue stream.

Customers are predominantly Gulf Coast and U.S. law firms, insurance carriers/claims professionals (including post-event hurricane and property-dispute pipelines), corporate legal departments, and, to a lesser extent, government entities. Distribution is direct: firm referrals through bar associations, CLE speaker networks, and direct outreach by offices to plaintiff and defense counsel, insurance adjusters, and general counsel. The company remains under single-principal ownership following Joe Hassinger's 2019 acquisition from the three founders; Robert A. Jenks continues as Director/President, and Hassinger completed an LLM in Dispute Resolution from Pepperdine Caruso School of Law in 2023.

Name

Mediation Arbitration Professional Systems

Legal name

Mediation Arbitration Professional Systems, Inc.

Website

https://maps-adr.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

MAPS is a Louisiana-based, privately held alternative dispute resolution firm founded in 1987 that delivers mediation, arbitration, umpire/appraisal, mock appeal, jury focus, and CLE services to U.S. law firms, insurance carriers, and corporate legal departments via a 60+ neutral panel.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Legal Services (5411), Other Legal Services (54119)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industry

Court Services & Operations (Clerks, Records, Jury, Interpreters) (BPAIAFAH)

Keywords

• Alternative dispute resolution
• Mediation services
• Arbitration services
• Legal dispute resolution
• Property insurance appraisals

Headquarters

HQ city

Metairie

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Services: Mediation services include a basic administrative fee plus an hourly rate. The parties typically split mediation costs, though they may agree that one party pays 100% of the cost.
2. Arbitration Services: Arbitrators charge reasonable hourly rates. MAPS charges are never based on the value of the dispute. Services governed by Federal Arbitration Act with transparent rules and fee schedules.
3. Umpire/Appraisal Services: Property insurance appraisal process services provided through neutral umpires for disputes between insured parties and insurance companies.
4. Jury Focus Groups: Fees for jury focus group services are based on a case-by-case basis, with free consultations offered.
5. CLE/CE Seminars: Continuing legal education and continuing education seminars for attorneys, risk managers, and claims professionals. Offered both on-site (tailored to client needs) and as public events.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Mediation Arbitration Professional Systems (MAPS) provides alternative dispute resolution services through its Panel of Neutrals, offering mediation, arbitration, umpire/appraisal, jury focus group, mock appeal, and CLE/CE seminar services. The company resolves civil disputes across 50+ practice areas including bodily injury, employment, contracts, maritime, construction defect, civil rights, workers compensation, class actions, and insurance coverage, serving law firms, insurance carriers, corporate legal departments, and government entities nationwide.

Product overview

Mediation Arbitration Professional Systems (MAPS) operates as a comprehensive alternative dispute resolution platform offering six interconnected service modules: Arbitration, Mediation, Umpires/Appraisals, Jury Focus Groups, Mock Appeals, and CLE & CE Seminars. The platform is anchored by three panels—the Arbitration Panel (20+ arbitrators), Mediation Panel (60+ mediators across 50+ specialties), and Umpire Panel—enabling cases from simple tort claims to complex multi-party class actions and commercial litigation. All services are supported by a case management team that has convened over 55,000 matters since 1987. The company is headquartered in Louisiana with operations nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Non-adversarial dispute resolution process in which an impartial mediator helps parties negotiate mutually acceptable settlements through confidential proceedings, with clients retaining control of outcomes. Services are billed via a basic administrative fee plus hourly rates.
• Arbitration Services Third-party review of evidence by an arbitrator who imposes a legally binding and enforceable decision governed by the Federal Arbitration Act, with straightforward rules and transparent fee schedules. Charges are based on reasonable hourly rates and are never tied to the value of the dispute.
• Umpires / Property Insurance Appraisals Property insurance appraisal dispute resolution using neutral umpires qualified and registered with the Louisiana Department of Insurance, experienced in hurricane, tornado, hailstorm, and fire claims, fulfilling the requirement of appraisal clauses in property damage insurance policies.
• Jury Focus Groups Expert evaluation of potential jurors' reactions using demographically representative panels and experienced moderators to assist attorneys in trial preparation. Fees are determined on a case-by-case basis with a free consultation.
• Mock Appeals Expert judicial panel presenting arguments before judges or justices who aggressively question positions to help attorneys prepare more compelling case presentations for trial or appellate courts.
• CLE and CE Seminars Accredited continuing legal education and continuing education seminars led by attorney experts, offered on-site (tailored to client needs) and as public events covering topics like legislative updates, ethics in mediation, and professionalism in negotiation and mediation.

Quantifiable outcome

• 55,000+ cases resolved since 1987
• +3 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Baton Rouge Bar AssociationcoreGTM or Marketing Partner · 11 December 2025MAPS is a proud sponsor of the Baton Rouge Bar Association's CLE by the Hour seminar series in December 2025 at multiple venues in Baton Rouge.
• Louisiana State Bar AssociationcoreGTM or Marketing Partner · 22 November 2025MAPS is a proud sponsor of the Louisiana Bar Association's New York, New York Multi-Topic CLE conference. The company also partners with the LSBA offering legal experts as seminar presenters for CLE programs.
• Perrin ConferencesminorGTM or Marketing Partner · 13 November 2025MAPS is a proud sponsor of the 2025 Perrin National Construction Defect Conference held at The Roosevelt New Orleans Hotel. Perrin Conferences is a leading organizer of construction defect conferences.
• LASIE (Louisiana Association of Self-Insured Employers)minorGTM or Marketing Partner · 12 November 2025MAPS is a proud sponsor of the 2025 LASIE Annual Conference (The Worker's Compensation Education Conference) taking place at Raising Cane's River Center in Baton Rouge, LA. The company will have a booth at the conference.
• Various Organizations (for CLE Seminars)minorStrategic or Co-development PartnerMAPS partners with other organizations offering legal experts as seminar presenters for on-site seminars tailored to client needs.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• JAMS: JAMS is the largest private ADR provider in the US, offering mediation, arbitration, and neutral services across all 50 states. It directly competes with MAPS for complex civil and commercial matters but operates at significantly greater scale with a national panel and brand.
• American Arbitration Association (AAA-ICDR): AAA and its international division ICDR operate the most established commercial arbitration and mediation infrastructure in the US. Comparable to MAPS in arbitration service delivery but vastly larger in panel, institutional reach, and corporate-client relationships.
• National Arbitration and Mediation (NAM): NAM is a mid-size national ADR firm providing mediation and arbitration services with a panel of retired judges and attorneys. Closely comparable to MAPS in service model (neutral panels, hourly billing) but with broader geographic reach across the eastern US.
• Resolute Systems: Resolute Systems is a national ADR provider offering mediation, arbitration, and special master services. Similar to MAPS in panel-based delivery and practice-area breadth, but operates coast-to-coast with a larger bench of neutrals.
• ADR Systems: ADR Systems provides mediation, arbitration, and ADR services across multiple US jurisdictions with a panel-driven model comparable to MAPS. Similar mid-sized competitor focused on civil litigation matters.
• The McCammon Group: The McCammon Group is a dispute resolution firm offering mediation, arbitration, and neutral services primarily across the Mid-Atlantic and Southeast. Highly comparable in panel composition (retired judges, litigators), service mix, and case-type focus to MAPS.
• FedArb: FedArb is a national ADR provider specializing in complex commercial arbitration and mediation with a panel of former federal judges and attorneys. Comparable to MAPS for high-stakes civil matters but oriented toward larger commercial disputes.
• Straus Dispute Resolution: Straus Dispute Resolution is a regional ADR firm in the Mid-Atlantic offering mediation and arbitration through a panel of retired judges. Closely aligned with MAPS in business model (panel-driven, hourly billing) and target client (civil litigators and insurers).

Emerging players

• Planet Depos: Planet Depos is a court reporting and legal technology firm that has expanded into ADR-adjacent services including arbitration support. Partial overlap with MAPS — competing for litigation support wallet but not a direct panel-based ADR substitute.

Broad incumbents

• Federal Mediation and Conciliation Service (FMCS): FMCS is a US federal agency providing mediation and conflict resolution services primarily for labor-management disputes. While not a direct competitor for civil litigation ADR, it occupies the broader dispute resolution space and shapes institutional expectations around ADR delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mapsmediation
• LinkedInlinkedin.com/company/mapsmediation
• Instagraminstagram.com/mapsmediation
• Xx.com/mapsMediation

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediation Arbitration Professional Systems