Emerio
Emerio is a Singapore-headquartered IT solutions and services provider founded in 1997 and wholly owned by NTT Communications. It delivers Managed Application Services and multilingual Global Help Desk support to enterprise clients across Southeast Asia via six regional delivery centers.
- Company typePrivate
- Founded1997
- HeadquartersSingapore, Singapore
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Emerio does
Emerio is a Singapore-headquartered IT solutions and services provider founded in 1997 that operates as a wholly owned subsidiary of NTT Communications, part of the larger NTT Group. The company serves enterprises undergoing digital transformation in Southeast Asia, operating delivery centers in Singapore (HQ), Malaysia, Indonesia, the Philippines, Thailand, and Australia, with additional offices in Ohio (USA) and India. Its target customer segment is enterprises requiring managed IT services to support digital transformation journeys.
The company's core offerings are Managed Application Services and Global Help Desk. Managed Application Services combines helpdesk, application maintenance, and enhancement capabilities intended to increase operational availability and productivity. Global Help Desk provides multilingual support in six Asian languages via flexible support packages. These services are delivered through the regional delivery center footprint and are underpinned by NTT Communications infrastructure, including a top-tier IP network, the Arcstar Universal One VPN network spanning 196 countries, and 140 secure data centers worldwide.
Emerio's business model is enterprise IT services delivered through a direct field sales motion, with revenue generated from managed services and application management engagements. The company employs 2,000+ specialists and has accumulated 21+ years of operational presence in the region. Pricing is not publicly disclosed, and the model is services-led rather than product-led. The stated value proposition combines NTT's global infrastructure with in-country and right-shored delivery teams; the company's positioning was publicly reinforced by the CIO Recognition Awards 2023 for application maintenance and managed infrastructure expertise.
Emerio firmographics
Firmographics- Name
- Emerio
- Legal name
- Emerio
- Website
- https://emeriocorp.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Emerio is a Singapore-headquartered IT solutions and services provider founded in 1997 and wholly owned by NTT Communications. It delivers Managed Application Services and multilingual Global Help Desk support to enterprise clients across Southeast Asia via six regional delivery centers.
- Ownership category
- akta.pro rank
Emerio industry classification
Industry- Product category
- IT Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Application Outsourcing (AO) (BPAEAMAA)
- akta.pro secondary industry
- Product/IoT & Smart Device Support (Consumer/Industrial IoT) (BPAAACAH)
Keywords
Where Emerio is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices8 records
Markets served
Emerio business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Application Services: Flexible Application Management Services combining helpdesk, maintenance and enhancement services to increase operational availability and productivity
Go-to-market motion1 record
Distribution channels1 record
Emerio product offering
Product offeringCore offering
Emerio is a Singapore-headquartered IT services firm that delivers Managed Application Services and Global Help Desk support to enterprise clients across Southeast Asia and Australia. As a wholly owned subsidiary of NTT Communications, the company operates with 2,000+ technology specialists providing round-the-clock application management, infrastructure support, and end-user IT assistance leveraging NTT's global network and data center footprint.
Product overview
Emerio is an IT solutions and services provider that operates as a platform-plus-services model, offering two primary service offerings: Managed Application Services and Global Help Desk. These services are delivered through regional delivery centers and leverage the company's global infrastructure (Arcstar Universal One VPN spanning 196 countries and 140 data centers). Managed Application Services provides comprehensive application lifecycle management including helpdesk, maintenance, and enhancement capabilities, while Global Help Desk offers multilingual customer support across six Asian languages.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Application Services End-to-end management, monitoring, and support of enterprise applications for organizations seeking to outsource day-to-day application operations and improve reliability.
- Global Help Desk 24/7 multilingual IT support desk providing end-user technical assistance, incident resolution, and service request fulfillment for enterprise workforces distributed across regions.
Companies that use Emerio
Customer profileSegments2 records
Ideal customer profiles1 record
Emerio technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Emerio partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- NTT CommunicationscoreNTT Communications is the parent company of Emerio. Emerio is described as a wholly owned subsidiary of NTT Communications. The relationship provides Emerio access to global infrastructure including tier-1 IP network, Arcstar Universal One VPN, and 140+ data centers.
- NTT GroupcoreNTT Group is the parent company of NTT Communications. They operate the world's second largest IP backbone through maritime fiber-optic cable network linking more than 230 centers worldwide.
- NTT DataminorPart of of NTT Group ecosystem providing consulting, architecture, cloud services, and security solutions.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Emerio competitors and assessment
Company assessmentBroad incumbents
- NTT Data: Global IT services and consulting arm of NTT Group, offering systems integration, managed services, and cloud. Direct sibling within the NTT ecosystem and the most natural internal competitor and partner for Emerio's managed application services.
- Accenture: Global IT services leader with large SE Asia delivery operations, offering application management, cloud, and consulting. Competes directly with Emerio for enterprise digital transformation and managed services mandates in the same regional accounts.
- Tata Consultancy Services (TCS): One of the largest global IT services firms with deep Asia-Pacific delivery presence, offering application maintenance, managed services, and infrastructure support — directly comparable to Emerio's core managed application services.
- Infosys: Global IT services major with significant APAC presence, offering application management, infrastructure services, and digital transformation. Competes for the same enterprise managed services contracts across Southeast Asia.
- Wipro: Global IT services firm with established APAC delivery capability and a strong managed services portfolio. Direct competitor for Emerio's enterprise application maintenance and helpdesk offerings.
- Cognizant: Global IT services and consulting firm offering application services, infrastructure, and digital transformation. Targets the same enterprise clients in SE Asia as Emerio, with comparable delivery and managed services capabilities.
- Capgemini: Global IT services and engineering firm with application management and infrastructure practices serving APAC enterprises. Comparable in offering breadth and target customer profile to Emerio.
- HCL Technologies: Global IT services firm with strong infrastructure and application management practices and growing APAC delivery. Directly comparable to Emerio's managed application services business model.
- Tech Mahindra: Global IT services and consulting firm with significant APAC presence offering application management, infrastructure, and digital services. Competes with Emerio for SE Asia enterprise mandates.
Direct peers
- NCS Group: Singapore-headquartered IT services provider owned by Singtel, offering application development, managed services, and digital transformation across APAC. Closest direct regional peer to Emerio, with overlapping SE Asia delivery footprint and customer segments.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Emerio social profiles
Digital presenceEmerio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Emerio leadership team
Management profileNumber of profiles
Emerio funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Emerio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Emerio
What does Emerio do?
Emerio is a Singapore-headquartered IT services firm that delivers Managed Application Services and Global Help Desk support to enterprise clients across Southeast Asia and Australia. As a wholly owned subsidiary of NTT Communications, the company operates with 2,000+ technology specialists providing round-the-clock application management, infrastructure support, and end-user IT assistance leveraging NTT's global network and data center footprint.
Is Emerio a public or private company?
Emerio is a private company. It is classified as corporate owned and is currently operating.
When was Emerio founded?
Emerio was founded in 1997. It employs 1,001 to 5,000 people.
Where is Emerio based?
Emerio is headquartered in Singapore, Singapore, in the Asia region.
How does Emerio make money?
One revenue line is on record: managed Application Services.
Who are Emerio's main competitors?
Broad incumbents on record are NTT Data, Accenture, Tata Consultancy Services (TCS), Infosys, Wipro, Cognizant, Capgemini, HCL Technologies and Tech Mahindra. NCS Group is listed as a direct peer.
Does Emerio have an API?
No public API is recorded for Emerio.
What industry is Emerio in?
Emerio's product category is IT Managed Services. Its primary akta.pro industry code is BPAEAMAA, Application Outsourcing (AO), with a secondary code of BPAAACAH, Product/IoT & Smart Device Support (Consumer/Industrial IoT). Its NAICS code is 54151 and its SIC code is 7370.