John H. Connors Insurance

What John H. Connors Insurance does

John H. Connors Insurance, operating under the legal entity JHC Services Inc., is a privately held, locally owned independent insurance agency founded approximately 1970 and headquartered in Honolulu, Hawaii. The firm operates across three Hawaiian islands with offices on Oahu (Waterfront Plaza, Honolulu), Maui (Kahului), and the Big Island, supported by teams organized by island and by line of business (personal versus commercial). Its portfolio spans commercial insurance (Property, General Liability, Workers' Compensation, Professional Liability/D&O, Cyber Liability, Umbrella, Boiler and Machinery, TDI), personal insurance (Homeowners, Condominium, Hurricane, Auto, Umbrella, Flood), life insurance (Term, Whole, Universal), and specialized industry solutions for churches, contractors, and transportation businesses. The agency also offers employee benefits consulting and strategic financial planning through a partnership with EBC Hawaii.

The firm follows a consultative, sales-led go-to-market model in which licensed agents guide customers through a four-step process of outreach, option exploration, plan customization, and coverage binding. It represents most major insurance carriers statewide, which allows it to shop competitive pricing and terms on behalf of clients, and it has built domain expertise in Hawaii-specific risks such as hurricanes, floods, and unique construction costs. Revenue is generated primarily through insurance carrier commissions on placed policies, with pricing quoted on a per-risk basis and billed monthly; the firm does not publish tiered pricing. Technology is limited to third-party tooling, notably ePayPolicy for online payment processing, with no proprietary platform, mobile app, API, or disclosed AI/ML capabilities.

Customer base comprises a broad mix of Hawaii-based individuals, families, and small-to-mid businesses across verticals including community associations, construction, healthcare, hospitality, religious institutions, restaurants, and tourism, with no large enterprise anchor accounts disclosed. The agency is led by President Larry Busto, with a senior team that includes Executive Vice President Jennifer Eaddy, Senior Vice President Bill Jenkins, Vice Presidents Jim McGuinness and Michael Busto, and a deep bench of account managers, account executives, and associates across personal lines, commercial lines, accounting, and risk management.

Name

John H. Connors Insurance

Legal name

JHC Services Inc.

Website

https://connorshawaii.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

51–100 employees

Short description

John H. Connors Insurance (JHC Services Inc.) is an independent insurance agency founded ~1970, serving individuals and businesses across Hawaii with personal, commercial, life, and specialty insurance plus employee benefits consulting.

Ownership category

akta.pro rank

Product category

Insurance Brokerage

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Commercial General Liability (CGL) (FSAJADAA)

akta.pro secondary industries

Professional Liability (E&O) (FSAJAGAC), Directors & Officers (D&O) Liability (FSAJADAF)

Keywords

• Independent insurance agency
• Commercial insurance brokerage
• Personal insurance coverage
• Employee benefits consulting
• Hawaii insurance solutions

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Insurance Commissions: As an independent insurance agency, JHC Services earns commissions from insurance carriers for policies placed on behalf of clients. The agency represents multiple major carriers, offering competitive pricing and terms through these carrier relationships.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

JHC Services Inc. (d/b/a John H. Connors Insurance) is an independent insurance agency that places personal, commercial, life, and specialized insurance policies on behalf of clients through multiple major insurance carriers. The agency also offers employee benefits consulting and strategic financial planning in partnership with EBC Hawaii, providing a seamless approach to risk management, benefits, and financial planning across Hawaii.

Product overview

John H. Connors Insurance (JHC Services) is a locally owned and operated independent insurance agency offering a unified portfolio of insurance and financial planning solutions. The core offering is organized into four main product lines: Commercial Insurance (Property, General Liability, Workers' Compensation, Professional Liability/D&O, Auto Liability, TDI, Cyber Liability, Umbrella, Boiler & Machinery), Personal Insurance (Homeowners, Condominium, Hurricane, Auto, Umbrella, Flood), Life Insurance (Term, Whole, Universal), and Specialized Insurance (Church, Transportation, Contractor). The agency also provides Employee Benefits Consulting and Industry-Specific Solutions. The integrated approach allows agents to customize plans across personal and commercial lines while accessing competitive pricing from multiple carriers through their carrier network relationships.

Differentiator

Problem solved

Functional benefit

Brands

• JHC Services: Parent company brand name for JHC Services Inc., operating as John H. Connors Insurance. The company operates under the name JHC Services for corporate purposes while using John H. Connors Insurance as the consumer-facing brand.

Products and services

• Commercial Insurance Comprehensive commercial insurance solutions bundling Property, Commercial General Liability, Workers' Compensation, Professional Liability (D&O), Auto Liability, Temporary Disability (TDI), Cyber Liability, Umbrella and Excess Liability, and Boiler and Machinery coverage for Hawaii businesses.
• Personal Insurance Tailored personal insurance solutions covering Homeowners, Condominium, Hurricane, Personal Auto, Personal Umbrella, and Flood insurance for individuals and families in Hawaii.
• Life Insurance Life insurance products including Term Life, Whole Life, and Universal Life insurance to protect families' financial well-being.
• Specialized Insurance Industry-specific insurance solutions including Church Insurance, Transportation Insurance, and Contractor Insurance for unique business needs.
• Employee Benefits Consulting Strategic employee benefits consulting services provided through EBC Hawaii (ebchawaii.com) for businesses seeking comprehensive benefits packages.
• Industry Solutions Tailored insurance solutions for specific industries including Community Associations, Construction, Environmental, Financial Services, Healthcare, Law Firms, Non-Profits, Real Estate, Religious Institutions, Restaurants & Bars, and Tourism and Hospitality.

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• EBC Hawaii (Employee Benefits)coreStrategic or Co-development PartnerEBC Hawaii provides employee benefits consulting services in partnership with JHC Services. The agency offers a seamless approach combining insurance, employee benefits consulting, and strategic financial planning through this relationship.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• ProService Hawaii: ProService is one of Hawaii's largest insurance agencies, serving businesses and individuals statewide with personal, commercial, and benefits lines. Comparable as a Hawaii-domiciled independent broker with multi-island presence and similar customer mix.
• First Insurance Company of Hawaii: First Insurance is a Hawaii-domiciled carrier and agency serving personal and commercial lines statewide. Comparable for serving the same Hawaii customer base across personal and commercial insurance, though it operates as a carrier rather than pure agency.
• Atlas Insurance Agency: Atlas Insurance is a Hawaii-based independent insurance agency offering personal, commercial, and specialty lines across the islands. Directly comparable as an in-state independent broker competing for the same Hawaii households and SMB customers with similar carrier-representation model.

Broad incumbents

• Brown & Brown Insurance: Brown & Brown is a national insurance brokerage that has acquired multiple regional agencies, including Hawaii operations. Comparable as a roll-up acquirer of independent agencies and as a competitor for commercial accounts in Hawaii.
• Aon (Hawaii): Aon is a global insurance brokerage with a Hawaii office serving commercial and specialty risks across the islands. Comparable as a competing broker for mid-market and large commercial accounts in Hawaii, though much broader in scope.
• Alliant Insurance Services: Alliant is a national specialty insurance brokerage serving commercial and personal clients, with capabilities across employee benefits. Comparable as a competing broker for specialty commercial and benefits accounts that JHC also serves via its EBC Hawaii partnership.
• Marsh McLennan (Hawaii): Marsh is a global insurance brokerage with Hawaii operations serving commercial clients across multiple lines. Comparable as a competing broker for larger commercial accounts, but operates as part of a much larger portfolio rather than focusing on Hawaii SMBs.
• USI Insurance Services: USI is a national insurance brokerage and consulting firm serving middle-market commercial clients with property, casualty, and benefits. Comparable as a competing broker for mid-market commercial and employee benefits accounts in Hawaii.
• Arthur J. Gallagher & Co. Gallagher is a global insurance brokerage with Hawaii operations serving commercial clients. Comparable as a competing broker for mid-market and large commercial accounts, though broader in scale and product portfolio.

Regional players

• DTRIC Insurance: DTRIC is a Hawaii-based insurance carrier and agency specializing in personal and commercial coverage statewide. Comparable as a Hawaii-anchored regional insurer/agency focused on local market needs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/jhc-services-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about John H. Connors Insurance