CBC Banque & Assurance

What CBC Banque & Assurance does

CBC Banque & Assurance is a Belgian retail and commercial bank with integrated insurance capabilities, operating as a wholly-owned subsidiary of KBC Group, headquartered at Avenue Albert 1er 60, Namur, Belgium. The company serves four primary customer segments in Belgium: individual consumers (Particuliers), entrepreneurs and self-employed professionals, private banking high-net-worth clients, and commercial banking customers. Its product portfolio spans current accounts (including free and youth accounts), regulated savings and pension savings (Branche 21 and Branche 23), investment services with delegated management, mortgage and personal loans, a specialized vehicle financing suite (electric at 3.79% TAEG, plug-in hybrid, thermal, motorhome, bicycle), and a broad insurance offering (auto, home, family, hospitalization, accident, bicycle, travel, cyber) underwritten through KBC Assurances SA. The company also offers specialized services for medical and self-employed professionals including PCLI, CPTI, INAMI, and EIP pension schemes.

Core technology centers on a digital-first platform stack: CBC Mobile (iOS, Android, and Windows mobile banking app with card reader-free authentication), CBC Touch (web and tablet banking), CBC Live (remote advisory via chat, phone, video), and Kate, an AI-powered digital assistant with voice recognition that processes more than 85,000 customer questions per month. Thematic engagement layers include MyHome (home ownership lifecycle), MyMobility (vehicle decision journey), Wero (contactless mobile payments), and the Kate Coins loyalty/cashback program. CBC Mobile was recognized by independent research firm Sia Partners as the "Best Banking App in the World."

Revenue is generated through two principal streams: subscription/recurring income from banking fees and insurance premiums (the latter underwritten by KBC Assurances SA), and transaction-based interest income from lending at disclosed TAEG rates ranging from 3.79% to 4.99%. Distribution is omnichannel — a Belgium-wide physical branch network, mobile and web self-service channels, remote advisors via CBC Live, and affiliated insurance agents — and CBC Mobile is the primary customer engagement and acquisition surface. CBC operates exclusively in Belgium, and as part of KBC Group benefits from shared infrastructure, technology, and back-office services with KBC Bank and KBC Brussels.

Name

CBC Banque & Assurance

Legal name

CBC Banque SA

Website

https://cbc.be

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CBC Banque & Assurance is a Belgian retail and commercial bank with integrated insurance capabilities, operating as a subsidiary of KBC Group. It serves individual consumers, entrepreneurs, private banking clients, and commercial customers in Belgium through digital platforms (CBC Mobile, CBC Touch) and a branch network.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Commercial Banking (522110), Insurance Agencies and Brokerages (52421), Insurance Agencies and Brokerages (524210), Direct Health and Medical Insurance Carriers (524114)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Commercial Lines Insurance Brokerage (FSAEADAB)

Keywords

• Retail banking services
• Consumer insurance products
• Mortgage lending
• Wealth management
• Digital banking

Headquarters

HQ city

Namur

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Banking Services Revenue: Revenue generated from banking services including account management fees, transaction fees, and interest income from lending products such as mortgages, personal loans, and vehicle loans.
2. Insurance Premiums: Revenue from insurance products including vehicle insurance, home insurance, family insurance, hospitalization insurance, and accident insurance. Products are underwritten by KBC Assurances SA.
3. Loan Interest Income: Interest income from installment loans (prêt à tempérament) for vehicles, motorhomes, bicycles, home improvements, and personal expenses. Rates vary by loan type and duration.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

CBC Banque & Assurance is a Belgian bank and insurance provider offering current accounts, regulated and pension savings, investment products (Branche 21/23), and a full lending range (mortgages, personal loans, vehicle loans for electric/hybrid/thermal cars, motorhomes, and bicycles). Insurance products include auto, bicycle, family liability, fire, hospitalization, accident, travel, breakdown assistance, and cyber insurance. Service is delivered via a physical branch network, CBC Touch web banking, CBC Mobile app with Kate AI assistant, and CBC Live remote advisors.

Product overview

CBC Banque & Assurance operates as a Belgian bank and insurance provider offering a comprehensive financial services platform. The core offering centers on CBC Mobile (mobile banking app), CBC Touch (online banking for PC/tablet), and CBC Live (remote expert support), with Kate AI assistant enabling voice and text-based customer interactions. The product portfolio encompasses banking products (current accounts, savings accounts, pension savings, long-term savings, and investment services), lending products (mortgage loans, personal loans, and vehicle loans including electric, hybrid, thermal, motorhome, and bicycle financing), insurance products (auto, hospitalization, family, fire, travel, bicycle, accident, and cyber insurance), and specialized services for entrepreneurs (professional accounts, supplementary pensions including PCLI and EIP, and group insurance). The bank also provides thematic digital services including MyHome for home ownership guidance, MyMobility for vehicle-related services, and Kate Coins loyalty program. Private Banking services target high-net-worth individuals with specialized wealth management.

Differentiator

Problem solved

Functional benefit

Brands

• Kate: Digital assistant powered by AI and voice recognition available in CBC Mobile app, answering customer questions and guiding them through banking operations.

Products and services

• CBC Mobile Banking App

Quantifiable outcome

• Kate handles 85,000+ customer questions per month in CBC Mobile
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• KBC BankcoreStrategic or Co-development PartnerKBC Bank handles financial services for CBC dividend distributions. As part of the KBC Group, CBC collaborates with KBC Bank on shared banking infrastructure and services.
• KBC BrusselscoreStrategic or Co-development PartnerKBC Brussels handles financial services for CBC dividend distributions as part of the integrated KBC Group banking network.
• VAB (Vlaamse Automobiel Bond)coreTechnology or IntegrationVAB provides 24/7 roadside assistance services for CBC insurance customers in Belgium and Luxembourg. VAB offers vehicle breakdown services, travel assistance, and home emergency services through the CBC Assurances partnership.
• KBC Assurances SAcoreOEM/ Whitelabel/ Licensing PartnerKBC Assurances SA is the underwriter for CBC insurance products including vehicle, home, family, hospitalization, and accident insurance. CBC acts as distribution channel for KBC Assurances products under the CBC brand.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• KBC Bank: KBC Bank is CBC's sister brand within KBC Group and serves the Flemish market with the same digital-first banking platform, mobile app, and Kate-style digital assistant. It is the closest comparable in product set, customer segments, and technology stack, differing only in geography and language coverage within Belgium.
• Belfius Bank & Insurance: Belfius is one of Belgium's largest universal banks offering retail, SME, and public-sector banking alongside insurance distribution. It is directly comparable to CBC as a Belgian-domiciled universal bank with both lending and insurance distribution, competing head-to-head for similar retail and entrepreneur customers.
• BNP Paribas Fortis: BNP Paribas Fortis is the Belgian subsidiary of BNP Paribas and Belgium's largest retail bank, offering current accounts, mortgages, loans, and insurance products. It competes directly with CBC in the same Belgian retail and SME segments with a similar integrated banking+insurance value proposition.
• ING Belgium: ING Belgium is a major Belgian retail bank providing current accounts, mortgages, loans, and investment products via a mobile-first platform. It is directly comparable to CBC on product set, customer segments, and digital-led distribution, serving Belgium-based retail and SME customers.
• Argenta Bank & Insurance: Argenta is a Belgian bank-insurance combination focused primarily on retail savings, mortgages, and family insurance. It targets a similar Belgian retail segment to CBC with a bundled banking + insurance model, though with a more savings/mortgage-skewed product mix.
• AXA Bank Belgium: AXA Bank Belgium combines retail banking with insurance distribution under the AXA brand in Belgium. It is directly comparable to CBC as a Belgian bank-insurance hybrid serving retail customers with mortgages, loans, savings, and tied insurance products.

Emerging players

• Hello bank! Belgium (BNP Paribas): Hello bank! is the digital-only retail brand of BNP Paribas Fortis in Belgium, competing with CBC Mobile through a fully digital onboarding and mobile-first banking experience. It is an emerging player targeting younger, digital-native Belgian retail customers with a similar self-service mobile proposition.
• bunq: bunq is a Dutch-headquartered EU neobank offering mobile-first current accounts, payments, and savings across multiple European countries including Belgium. While pan-European rather than Belgium-domiciled, it competes directly for digital-native Belgian retail customers that CBC targets with CBC Mobile.
• Revolut Belgium: Revolut operates in Belgium as a mobile-first multi-currency account, payments, and investment app. It targets the same younger, mobile-first retail segment as CBC's CBC Mobile and competes for share of Belgian retail banking wallet, though without a Belgian banking licence it sits as an emerging player adjacent to CBC's full-licensed offering.

Regional players

• Bpost Bank: Bpost Bank is a Belgian retail bank (formerly part of bpost group, now integrated with BNP Paribas Fortis) offering current accounts, savings, and investment products through post-office and digital channels. It competes for similar Belgian retail customers with overlapping banking products, though distribution and product depth are more limited than CBC's integrated bank-insurance offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cbc_be

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CBC Banque & Assurance