Health West

What Health West does

Health West Inc. is a non-profit, federally qualified community health center (FQHC) headquartered in Pocatello, Idaho, founded in 1974 and operating continuously since 1976. The organization runs 18 clinic locations spanning Idaho, Utah, and Wyoming, delivering a multi-specialty service mix that includes primary medical care, dental care, behavioral health, pediatrics, women's health and obstetrics, on-site pharmacy, Quick Care walk-in services, telehealth, and insurance enrollment assistance. As an FQHC, Health West receives federal funding from the Health Resources and Services Administration (HRSA), holds Federal Public Health Service deemed status for malpractice claims, participates in the 340B drug pricing program, and administers a sliding fee scale that reduces visits to as low as $40 for qualifying patients.

The underlying technology stack is built on standard, non-AI healthcare infrastructure. The patient portal is powered by athenahealth for scheduling, messaging, and medical records access, while pharmacy operations use the RX365 mobile application from Liberty Software for refill management, transfers, and patient communication. Telehealth is delivered through a standard video consultation platform spanning behavioral health, medical, OB, pediatric, pharmacy, and enrollment services. Distribution is physical-first: 18 sites, including rural locations in Aberdeen, American Falls, Lava Hot Springs, and Montpelier, supplemented by School District 25 school-based health centers and an Idaho State University training site that doubles as a recruitment channel.

Revenue is generated through a mix of patient service billing across Medicaid, Medicare, and private insurance, sliding fee patient contributions, 340B pharmacy margin and mail delivery, and HRSA federal grants. The customer base is the general public across all ages, with explicit focus on uninsured and underinsured populations, Medicaid/Medicare beneficiaries, women and families, children, and behavioral health patients. Marketing channels are weighted toward the website, social media (Facebook, Instagram), and health education blog content. No revenue figures, headcount figures, or financial filings are disclosed in the available data.

Name

Health West

Legal name

Health West Inc.

Website

https://healthwestinc.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Health West is a non-profit, federally qualified community health center operating 18 clinic locations across Idaho, Utah, and Wyoming, providing medical, dental, behavioral health, pharmacy, women's health, and pediatric services to insured, uninsured, and underinsured patients on a sliding fee scale.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Community health center
• Primary care services
• Behavioral health care
• Dental care services
• Pharmacy services

Headquarters

HQ city

Pocatello

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Patient Services Revenue: Health West generates revenue through patient care services billed to insurance providers including Medicaid, Medicare, and private insurance. As a federally qualified health center, they also receive federal funding through HRSA.
2. Sliding Fee Program: Fees charged to patients based on income and family size using federal guidelines. This enables access for uninsured and underinsured populations while generating revenue from those able to pay.
3. Pharmacy Services: On-site pharmacies at multiple locations offering prescription medications. Revenue generated through prescription billing, 340B drug pricing program discounts, and mail delivery services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Health West is a non-profit, federally qualified community health center that delivers comprehensive primary medical care, behavioral health, dental, women's health, pediatric, and pharmacy services through 18 clinic locations across Idaho, Utah, and Wyoming. It supplements in-person care with telehealth video visits, walk-in Quick Care, and a sliding fee program that scales patient costs to household income. The organization also provides insurance enrollment assistance for Medicaid, CHIP, and ACA marketplace coverage.

Product overview

Health West is a non-profit, federally funded community health center offering a comprehensive suite of healthcare services through 18 clinic locations across Idaho, Utah, and Wyoming. The organization operates as a multi-service platform providing Primary Medical Care, Behavioral Health, Dental Care, Women's Health, Pediatrics, and Pharmacy Services as its core offerings. Supporting programs include Telehealth for remote care delivery, Enrollment Services for Medicaid/CHIP/ACA enrollment assistance, and a Sliding Fee Program for income-based cost reduction. The Quick Care walk-in clinic provides immediate treatment for non-life-threatening conditions. Services are accessible through in-person visits at multiple locations, video telehealth appointments, and mail-order pharmacy delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Medical Care Primary care services for patients of all ages including chronic disease management, diabetes care, injury treatment, prenatal care, and same-day appointments.
• Behavioral Health Mental health and counseling services including ADHD, anxiety, depression, trauma, couples counseling, and psychological testing for patients of all ages.
• Dental Care General dentistry services including cleanings, crowns, exams, extractions, fillings, periodontal maintenance, root canals, and X-rays.
• Women's Health Women's health services including prenatal care, obstetric services, birth control, IUD/Nexplanon placement, fetal monitoring, PCOS treatment, and well-woman care.
• Pediatrics Pediatric services including newborn care, immunizations, well-child checks, autism evaluation, chronic care management, psychological assessment, and sports physicals.
• Pharmacy Services On-site pharmacies at multiple locations offering prescription fulfillment, mail delivery, and sliding fee discounts for affordable medications, with 340B drug pricing participation.
• Quick Care

Quantifiable outcome

• 50 years of service to communities
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• athenahealthcoreTechnology or Integrationathenahealth provides the patient portal platform (16258-6.portal.athenahealth.com) used by Health West for online scheduling, patient communication, and medical records access. The platform enables patients to schedule appointments and message providers.
• RX365 (Liberty Software)supportingTechnology or IntegrationRX365 is a pharmacy mobile application that Health West offers to patients for managing prescriptions, requesting refills, chatting with pharmacy staff, and transferring prescriptions from other pharmacies.
• Idaho State UniversitycoreStrategic or Co-development PartnerHealth West operates the ISU clinic which serves as a training site for medical residents and healthcare students. The partnership provides clinical education opportunities while expanding healthcare access in the Pocatello area.
• School District 25 (Pocatello/Chubbuck)supportingStrategic or Co-development PartnerHealth West provides school-based health services at multiple schools in the Pocatello/Chubbuck School District 25, offering healthcare access directly to students.

Scale indicators3 records

Recent moves9 records

Expansion highlights6 records

Market position

Strengths4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HealthWestInc
• Instagraminstagram.com/healthwestinc
• Xx.com/health_west
• LinkedInlinkedin.com/company/health-west-inc.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health West