What Vakka-Suomen Puhelin does

Vakka-Suomen Puhelin Oy (VSP) is a Finnish regional telecommunications, IT, and outsourced customer service company headquartered in Uusikaupunki and operating from eight offices across Finland. Founded in 1886, it owns and operates a fiber optic network in Southwest Finland and Satakunta and is a member of the Finnet-liitto federation of local Finnish operators.

The business operates three core revenue streams: (1) Outsourced Customer Service — multichannel BPO across voice, email, chat, back-office, switchboard, and appointment booking; this line was structurally lifted in June 2025 by the acquisition of Call Waves Solutions Finland Oy, positioning VSP among the three largest domestic BPO providers and adding clients such as Kotipizza Group (200+ restaurants), Agria Eläinvakuutus, and MEKO Finland. (2) IT Services for businesses — including 24/7 cybersecurity monitoring via the in-house VSP Valvon CSOC, Microsoft 365 implementation and management, Datto-powered cloud backup, firewalled LAN and data center capacity, the VSP Helahoito device-as-a-service bundle (from EUR 65/month), workstation care, lifecycle management, AI/Copilot onboarding, and Finnish-language IT user support. (3) Telecommunications — dedicated business fiber along the Turku–Helsinki–Tampere–Pori corridor, wholesale operator services including DWDM capacity and approximately 40 mobile-mast sites, and consumer fiber (VSP Valokuitu, four speed tiers from EUR 19.90/month), cable/IPTV, F-Secure Total security resale, and the digital VSP Taloyhtiönäyttö staircase display.

Revenue is primarily recurring: subscription pricing on consumer fiber (EUR 19.90–€39.90/month), housing-company displays (from EUR 79/month per screen), Helahoito bundles (from EUR 65/month), and F-Secure Total packages (EUR 4.96–€14.07/month); enterprise contracts are quote-based monthly or multi-year managed services. Distribution combines an enterprise field-sales team, an inside-sales desk, the Telmarin Oy retail reseller in Uusikaupunki, and the MinunVSP self-serve consumer portal. The company is ISO 9001 and ISO 27001 certified, GDPR-compliant, and operates with an 83.5% equity ratio (parent FY2025); parent revenue was just over EUR 20 million with approximately EUR 2.6 million of EBITDA, while consolidated pro forma group revenue including Call Waves reached approximately EUR 30 million with ~550 employees across eight locations.

Name

Vakka-Suomen Puhelin

Legal name

Vakka-Suomen Puhelin Oy

Website

https://vsp.fi

Company type

Private

Founded year

1886

Operating status

Operating

Headcount range

11–50 employees

Short description

VSP (Vakka-Suomen Puhelin) is a Finnish regional telecom and IT services company founded in 1886, operating from eight offices across Finland with ~550 employees. It delivers business fiber, managed IT services, 24/7 cybersecurity monitoring, and outsourced customer service to enterprises, consumers, housing companies, and telecom operators in Southwest Finland and beyond.

Ownership category

akta.pro rank

Product category

Telecommunications and IT Services

NAICS

Security Systems Services (except Locksmiths) (561621), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Security Operations Center (SOC) & Remote Video Guarding (VSOC) (BPABAMAF)

akta.pro secondary industry

Claims, Disputes & Chargeback Support (BPAAABAH)

Keywords

• Outsourced customer service
• Managed IT services
• Fiber optic internet
• Cybersecurity monitoring
• Telecommunications services

Headquarters

HQ city

Pori

HQ country

Finland

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Ulkoistettu asiakaspalvelu: Monikanavainen asiakaspalvelu yrityksille: kuluttaja-asiakaspalvelu, yritysasiakaspalvelu, tekninen asiakaspalvelu, back office, ajanvaraus, vaihteenhoito ja asiakaskontaktointi. Skalautuva ja joustava palvelu.
2. IT-palvelut: Konesalipalvelut, kyberturva (Valvon), hallinnollinen tietoturva, M365-pilvipalvelut, lähiverkko ja palomuuri, IT-tuki, työasemahuolenpito, elinkaaripalvelut ja laitteet palveluna (Helahoito).
3. Tietoliikennepalvelut: Yrityksille tehokkaat ja turvalliset tietoliikenneyhteydet ja internetratkaisut kattavine lisäpalveluineen. Valokuitupohjaiset yhteystuotteet, DWDM-kapasiteettipalvelut, mobiilimastoratkaisut.
4. Kuluttajille suunnatut palvelut: Valokuitu kotiin ja taloyhtiöön, kaapeli-TV, TV-palvelut, F-Secure-tietoturva. Kuukausimaksut ja kertamaksut liittymille.
5. Operaattoripalvelut: Kattavat ja joustavat verkkopalvelut operaattoreille Varsinais-Suomen ja Satakunnan alueella sekä siirtoyhteydet Turku–Helsinki–Tampere–Pori-akselilla.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Vakka-Suomen Puhelin (VSP) is a Finnish telecommunications and IT services company providing outsourced multichannel customer service, managed IT services (cybersecurity, Microsoft 365, workstation lifecycle, cloud backup, data center, IT support), and fiber-based connectivity (business internet, consumer fiber, cable/IPTV, and wholesale operator services). It serves both business customers across Finland and consumer/housing-company customers primarily in the Varsinais-Suomi and Satakunta regions, with consumer reseller coverage through Telmarin Oy.

Product overview

VSP (Vakka-Suomen Puhelin) operates as a diversified telecom and IT services company with three core business areas: (1) outsourced customer service — VSP's largest business after acquiring Call Waves Solutions Finland in 2025, serving leading Finnish brands across insurance, food service, transport, and retail; (2) IT services — covering cybersecurity (VSP Valvon), workplace management (VSP Helahoito, Työasemahuolenpito, Elinkaaripalvelut), Microsoft 365 cloud services, cloud backup via Datto, data center hosting, firewall/LAN, administrative security consulting, and IT support; and (3) telecommunications and connectivity — fiber optic internet (VSP Valokuitu) for consumers and businesses, cable/IPTV services, and wholesale operator services (Operaattoripalvelut). VSP also offers supplementary consumer services including F-Secure Total security and a customer self-service portal (MinunVSP). The company is ISO 9001 and ISO 27001 certified and serves customers from 8 locations across Finland.

Differentiator

Problem solved

Functional benefit

Brands

• VSP Valokuitu: Fiber optic internet service for consumers and housing companies, offering connections up to 1000/1000 Mbps with guaranteed speeds and reliability.
• VSP Valvon
• VSP Taloyhtiönäyttö
• VSP Taloyhtiökuitu / VSP Taloyhtiönetti
• VSP Helahoito

Products and services

• Ulkoistettu asiakaspalvelu (Outsourced Customer Service) Multichannel outsourced customer service for business clients, covering consumer, business and technical support, back-office operations, appointment booking, switchboard, and sales/customer contact. Sectors served include insurance, automotive services, restaurant chains and transport.
• VSP Valvon (Cybersecurity Monitoring) 24/7 cybersecurity monitoring service (CSOC) that continuously monitors business endpoints, networks, firewalls and cloud environments using AI-powered anomaly detection. Detects threats, isolates compromised devices, rotates credentials and provides reporting, targeted at SMEs without their own 24/7 security teams.
• VSP Helahoito (Devices as a Service) Device-as-a-service bundle providing workstations on a fixed monthly fee, including hardware, IT support, security, maintenance and automatic device renewal every three years with secure disposal.
• VSP Työasemahuolenpito (Workstation Care) Monthly managed service for monitoring workstation performance and security, including EDR-level antivirus with ransomware detection and recovery, automated software and security updates, alerts and monthly summary reports with device inventory audit.
• Elinkaaripalvelut (Lifecycle Services) End-to-end IT device lifecycle service covering procurement, configuration, deployment, daily support and maintenance, and responsible recycling/disposal with secure data wiping and certificate. Can be combined with Microsoft Autopilot for device enrollment.
• Microsoft 365 -palvelut (M365 Cloud Services) Managed Microsoft 365 packages (Basic, Standard/Premium, Enterprise) covering email, Teams, SharePoint, OneDrive and Business Premium device management and security, delivered as a turnkey service with onboarding, user management and ongoing support.
• Pilvivarmistus (Cloud Backup) License-based cloud backup and recovery for Microsoft 365 environments (mailboxes, calendars, Teams, SharePoint, OneDrive) running up to three times daily, with data stored in Datto EU data centers and one-year retention for rapid restoration after ransomware, accidental deletion or major incidents.
• Konesalipalvelut ja kapasiteettipalvelut (Data Center & Capacity) Data center hosting and capacity services for business continuity with redundant systems, Finland-located data, high availability, scalable environments and quality backup, with support for third-party connectivity.
• Lähiverkko ja palomuuri (LAN & Firewall) Managed local area network and firewall service including network design, equipment and installation, managed physical or virtual firewall, VPN for secure remote access, and configuration management with backup and recovery.
• Hallinnollinen tietoturva (Administrative IT Security) Advisory and consulting for NIS2, ISO 27001 and GDPR compliance: gap analysis and roadmaps, documentation and policies, staff training, deployment support, managed AI/Copilot onboarding and role-based cybersecurity training.
• IT-tuki (IT Support) Finnish IT user support delivered remotely via direct screen access in Finnish, Swedish and English. SLA-based service desk, 24/7 option available, with ~82 tickets/day, 86% first-contact resolution and customer NPS +89 in 2025.
• Tietoliikennepalvelut (Telecommunications) Business telecommunications services including dedicated fiber internet connections, local area networks and related services, with service level options and fixed IP addresses along the Turku–Helsinki–Tampere–Pori corridor.
• Operaattoripalvelut (Operator Services) Wholesale network services for telecom operators including fiber-based connectivity products, DWDM capacity services for high-capacity needs, mobile mast solutions (~40 sites) and data center colocation with redundant fiber and power.
• VSP Valokuitu (Fiber Optic) Fiber optic internet for consumers and housing companies offered in four speed tiers from 100/100M to 1000/1000M, with a separate housing-company product (VSP Taloyhtiökuitu / Taloyhtiönetti) starting at 30/30M per apartment. Connection fee from €490 with 24-month fixed-term contracts.
• TV-palvelut (TV Services) Cable TV (Kaapeli-TV) with HD and 4K channels, IPTV (Valo-TV), TV card subscription for premium channels and channel packages, including basic channels, optional premium bundles and a monthly rotating bonus channel for TV-card customers.
• F-Secure Total (Consumer Security) Consumer cybersecurity packages (F-Secure Total 2, 5 or 25 devices) covering antivirus, banking protection, VPN, password manager, identity monitoring, scam protection and family safety, managed through the F-Secure app or My F-Secure portal.
• VSP Taloyhtiönäyttö (Digital Building Display) Digital staircase/communal area display system for residential properties that replaces traditional notice boards, showing notices, instructions, evacuation plans and resident information updated remotely via One4all Manager. Subscription from €79/month per display, managed and supported locally by VSP.
• MinunVSP (Customer Portal) Self-service customer portal for consumers to view active subscriptions, adjust fiber speed, check invoices, update contact details, submit fault reports and request support, accessed via mobile certificate or bank credentials.

Quantifiable outcome

• 94% valokuituasiakkaista tyytyväisiä palveluntarjoajaansa
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability10 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Call Waves Solutions Finland OycoreStrategic or Co-development Partner · 1 June 2025VSP osti kesäkuussa 2025 Call Waves Solutions Finlandin koko osakekannan. Yrityskauppa nosti VSP:n ulkoistetun asiakaspalvelun markkinassa kolmen suurimman kotimaisen toimijan joukkoon. Call Waves toimii toistaiseksi itsenäisenä yhtiönä, mutta jatkossa se palvelee VSP-brändin alla. Integration saatettu päätökseen, brändisiirtymä toteutettu.
• ElisaminorStrategic or Co-development PartnerElisa toimii VSP:n teknologiakumppanina asiakaspalvelun digitalisaatiossa. Yhteistyössä järjestettiin webinaari aiheesta 'Asiakaspalvelu 2.0 – Ihmisen ja tekoälyn yhdistetty voima'. Elisa tarjoaa markkinajohtajien teknologiaratkaisuja VSP-konsernin asiakaspalveluliiketoimintaan.
• Telmarin OyminorChannel Partner/ Reseller/ DistributorTelmarin Oy toimii VSP Valokuidun jälleenmyyjänä Uudenkaupungin alueella. Myymälä sijaitsee osoitteessa Alinenkatu 19, 23500 Uusikaupunki. Puh. (02) 845 4000.
• Finnet-liittocoreStrategic or Co-development PartnerVSP on Finnet-liiton jäsenyhtiö. Finnet-liitto on paikallisten valokuituyhtiöiden yhteenliittymä, joka edustaa yli 20 paikallisyhtiötä Suomessa. Liitto tarjoaa tutkimustietoa ja markkinointitukea jäsenyhtiöilleen.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Lounea: Lounea (formerly Lounais-Suomen Puhelin) is a Finnish regional fiber and IT services operator and a Finnet-liitto member. It is highly comparable to VSP in business model — regional fiber footprint, B2B IT services, and consumer connectivity — and competes in overlapping Southwest Finland geographies.
• MPY Telecom (Mikkelin Puhelinyhtiö): MPY Telecom is a Finnish regional telecom operator and Finnet-liitto member offering fiber, IT, and ICT services to consumers and businesses in Eastern Finland. It mirrors VSP's structure of regional fiber plus B2B IT services, and is one of the closest size and model comparables.
• Päijät-Hämeen Puhelin (PHP): PHP is a Finnet-liitto member telecom providing fiber, IT, and telecom services in the Päijät-Häme region. It is a direct structural peer to VSP — regional Finnish cooperative-style operator with consumer fiber and B2B services — and competes for the same type of SME and mid-market customers.
• Kymen Viestintä: Kymen Viestintä is a Finnet-liitto member telecom providing fiber, IT, and connectivity services in the Kymenlaakso region. It is a direct structural peer to VSP — regional Finnish telco with consumer fiber and B2B IT services — competing for the same Finnet-style customer base.

Broad incumbents

• Elisa Oyj: Elisa is Finland's largest national telecom operator, providing mobile, fiber, IT, and enterprise services. It overlaps with VSP in consumer fiber, B2B connectivity, and IT services, and is also a technology partner to VSP (joint AI customer service webinar). Elisa is a broad incumbent rather than a head-to-head niche competitor.
• Telia Finland: Telia Finland is a national telecom operator (following the DNA acquisition) offering mobile, broadband, and enterprise ICT. It competes with VSP in consumer fiber and enterprise connectivity across Finland, and represents the broader incumbent competitive set VSP faces in its home regions.
• Teleperformance Finland: Teleperformance is one of the world's largest BPO/customer service operators with a significant Finnish presence. It competes with VSP/Call Waves in outsourced multilingual customer service for large Finnish and Nordic brands, but operates at vastly greater scale and global scope.
• Concentrix: Concentrix (now including Webhelp) is a global customer experience and BPO major with Finnish operations. It competes with VSP/Call Waves for enterprise outsourced customer service contracts in Finland and the Nordics, especially in insurance, retail, and telecom verticals.

Others

• Cinia: Cinia is a Finnish state-owned network and connectivity operator providing fiber backbone, data center, and cybersecurity services. It is comparable to VSP in the wholesale operator and network services space, and overlaps in serving telecom operators and large enterprises along the Turku–Helsinki–Tampere corridor.
• Gofore: Gofore is a Finnish digital transformation and IT services company listed on the Helsinki stock exchange. It is comparable to VSP's IT services business (consulting, cloud, managed services) for enterprise and public sector customers, although it is software-and-consulting-led rather than connectivity-led.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/vakka-suomen-puhelin-oy

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vakka-Suomen Puhelin