Jacksonville Housing Authority

What Jacksonville Housing Authority does

Jacksonville Housing Authority (JHA) is a government housing agency established in 1994 under Florida state law and operating under the regulatory oversight of the U.S. Department of Housing and Urban Development (HUD). The organization provides affordable housing to low- and moderate-income families, elderly residents, and persons with disabilities across Duval, Clay, St. Johns, and Nassau counties in Northeast Florida. JHA directly manages 2,881 public housing units across 27 named communities and administers 7,868 Housing Choice Vouchers (HCV) that enable participants to lease housing from private landlords, supplemented by Project-Based Voucher partnerships at six additional properties including partnerships with owners such as Vestcor at Lindsey Terrace Apartments.

JHA's core technology consists of online self-service portals branded as Rent Café, which serve three distinct user segments: residents (rent payment, maintenance requests, account management), HCV landlords (tenant information, HAP payment history, inspection schedules), and applicants (waitlist applications and status tracking). The organization also operates an E-Procurement system for vendor management and runs wraparound resident programs including Family Self-Sufficiency (FSS), JobsPlus employment initiative, Senior Services, and Neighborhood Network Centers that provide technology access and digital literacy resources. There is no documented AI/ML capability layer; technology is operational and transactional rather than analytics-driven.

JHA's revenue is derived primarily from federal HUD appropriations including Capital Fund grants, Operating Fund subsidies, and HCV administrative fees, supplemented by tenant rent payments calculated on income-based formulas. HCV payment standards vary by zip code and bedroom count, ranging from approximately $1,008 for efficiency units in zip 32234 to over $4,900 for six-bedroom units in higher-cost zips. The organization operates through a public-sector governance model with a Board of Commissioners, distributing services through direct property management and private-market landlord partnerships, and maintains community partnerships with Duval County Public Schools, area hospitals, and Section 3-qualifying businesses to support resident services and regulatory compliance.

Name

Jacksonville Housing Authority

Legal name

Jacksonville Housing Authority

Website

https://jaxha.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Jacksonville Housing Authority is a public housing agency operating since 1994 that provides affordable housing and rental assistance to low-income families, elderly residents, and persons with disabilities across four Northeast Florida counties, managing 2,881 public housing units and 7,868 Housing Choice Vouchers.

Ownership category

akta.pro rank

Product category

Public Housing Services

NAICS

Residential Property Managers (531311), Lessors of Residential Buildings and Dwellings (53111)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

akta.pro secondary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

Keywords

• Public housing services
• Affordable housing assistance
• Housing choice vouchers
• Low-income housing
• Subsidized rental housing

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others

Revenue model

1. Federal Housing Assistance (HUD): Primary funding from U.S. Department of Housing and Urban Development for public housing operations and Housing Choice Voucher program administration
2. Tenant Rent Payments: Residents pay rent based on income-based formulas for public housing units and contribute toward rent in HCV-assisted housing

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Jacksonville Housing Authority (JHA) directly manages 2,881 public housing rental units across 27 communities and administers 7,868 Housing Choice Vouchers that allow low-income families to lease from private landlords in Northeast Florida. The Authority provides affordable housing to families, elderly residents, and persons with disabilities in Duval, Clay, St. Johns, and Nassau counties, complemented by supportive resident services such as Family Self-Sufficiency, JobsPlus employment, and Senior Services programs.

Product overview

Jacksonville Housing Authority operates a dual-platform housing assistance system consisting of (1) direct Public Housing with 2,881 units across 27 named communities, and (2) the Housing Choice Voucher (HCV) Program managing 7,868 vouchers. These core programs are supported by complementary services including the Family Self-Sufficiency (FSS) Program, Senior Services, JobsPlus employment initiative, and Neighborhood Network Centers providing technology access. The Authority operates digital self-service portals branded as Rent Café for three distinct user segments: residents (rent payment, maintenance requests, account management), HCV landlords (tenant information, HAP payments, inspections), and applicants (waitlist applications and status tracking). An E-Procurement system handles vendor management and purchasing. The organization also administers Project-Based Voucher (PBV) partnerships at six additional properties.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Housing Program Direct rental housing program providing 2,881 public housing units across Duval, Clay, St. Johns, and Nassau counties for families, elderly, and persons with disabilities. Residents pay income-based rent calculated through HUD formulas.
• Housing Choice Voucher (HCV) Program Rental assistance program managing 7,868 HCV vouchers that allow participants to lease housing from private landlords in the Jacksonville area. JHA pays Housing Assistance Payments (HAP) directly to participating landlords, with payment standards varying by zip code and bedroom size.
• Family Self-Sufficiency (FSS) Program Economic empowerment program designed to help public housing and HCV families achieve financial independence and transition out of subsidized housing through goal-setting, escrow savings, and supportive services.
• Senior Services Program Specialized housing support and services tailored for elderly residents, including senior-restricted housing communities, social services coordination, and programming at senior-designated properties such as Centennial Towers, Twin Towers, and Senior Citizen Village.
• JobsPlus Program Employment and education initiative operating at scattered sites that helps residents gain job skills, access career counseling, and connect with employment opportunities to promote economic self-sufficiency.
• Neighborhood Network Centers Technology access centers providing computer facilities, internet access, and digital literacy resources for JHA residents to support education, job searching, and digital inclusion.
• Project-Based Voucher (PBV) Properties Subsidized housing units at partner properties including Centennial Towers, Brentwood Lake Apartments, Caroline Arms, Cathedral Townhouse Apartments, Oak Hammock Apartments, and Senior Citizen Village, where vouchers are attached to specific units rather than tenants.
• Rental Housing Communities Portfolio of 27 JHA-owned public housing rental communities including family properties, senior high-rises, townhouses, and scattered sites such as Anders Park, Baldwin Apartments, Blodgett Villas, Brentwood Lakes, Carrington Place, Centennial Townhouses, Colonial Village, Fairway Oaks, Forest Meadows, Gregory West, Hogan Creek Towers, Jacksonville Beach Apartments, Lindsey Terrace, Riviera, Southwind Villas, The Oaks at Durkeeville, Twin Towers, Victory Pointe, and Westwood Apartments.

Quantifiable outcome

• Since 1994, providing housing assistance to families, elderly, and persons with disabilities across Duval, Clay, St. Johns, and Nassau counties

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Section 3 Businesses and ResidentscoreOthersHUD-mandated program requiring construction and service contractors to train and hire low-income individuals and contract with qualifying businesses in the Jacksonville jurisdiction.
• VestcorminorStrategic or Co-development PartnerProperty management company that owns Lindsey Terrace Apartments (84 units) with JHA contracting for affordable housing placement.
• Duval County Public SchoolsminorOthersEducational partnerships at properties with on-site Head Start programs, school district connections, and after-school programs through organizations like Urban League Head Start and Boys & Girls Clubs.
• Area Hospitals and Medical CentersminorOthersHospitals including Shands/University Medical Center, Memorial Hospital, St. Vincent's, and St. Luke's provide healthcare access near JHA properties with some on-site clinic services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Houston Housing Authority: Major Texas PHA administering thousands of public housing units and HCV vouchers with similar wraparound self-sufficiency programs and digital portal implementations.
• Chicago Housing Authority (CHA): Large US PHA managing tens of thousands of public housing units and vouchers; comparable in scale-of-operations and federal HUD regulatory regime, though much larger portfolio.
• Atlanta Housing Authority: Large US PHA operating public housing, HCV, and mixed-finance developments across metro Atlanta; broader scope but directly comparable federally-funded program structure.

Direct peers

• Miami-Dade Public Housing and Community Development: Large Florida PHA administering public housing and HCV programs for one of the largest low-income populations in the state; comparable scale of federal funding and tenant programs.
• Broward County Housing Authority: County-level Florida public housing authority operating public housing and voucher programs with comparable regulatory framework and resident services portfolio to JHA.
• Tampa Housing Authority: Florida-based public housing authority operating public housing units and Housing Choice Vouchers with similar service offerings including self-sufficiency and resident services programs.
• Housing Authority of the City of Fort Lauderdale (HACFL): Florida-based municipal public housing authority administering public housing units and Housing Choice Vouchers in Broward County; directly comparable to JHA in scope, programs, and funding structure.
• Orlando Housing Authority (OHA): Central Florida PHA providing affordable housing through public housing, HCV, and Project-Based Voucher programs; comparable to JHA in mission, programs, and tenant portal deployment.

Others

• Brooks Jeffrey Marketing: Vendor/ecosystem partner providing affordable housing marketing and website services to PHAs including JHA; relevant not as a competitor but as an enabling technology and marketing service provider in the affordable housing ecosystem.

Regional players

• Seminole County Housing Authority: Regional Florida housing authority serving a neighboring Central Florida market; comparable in mission and HUD-funded program structure though operating in a different geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/JacksonvilleHousingAuthority
• LinkedInlinkedin.com/company/jacksonville-housing-authority

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jacksonville Housing Authority