IVM
IVM, Inc. is a U.S.-based, privately held manufacturer of automated smart vending machines and networked locker systems used by enterprises, governments, universities, and industrial operators to dispense, track, and manage IT assets and supplies 24/7.
- Company typePrivate
- Founded1993
- HeadquartersIndianapolis, United States
- Headcount51–100
- GTM typeB2B
- OfferingHardware or Manufacturing
What IVM does
IVM, Inc. (legal name: International Vending Management, Inc.) is a privately held Indianapolis-based company that designs, manufactures, and deploys automated supply-distribution hardware and software for enterprise IT, industrial, education, government, retail, and healthcare buyers. Founded in 1991 (operational origins traced to a 1993 partnership with Union Pacific), IVM sells a branded SmartSolutions portfolio — SmartStation vending machines, SmartLocker/SmartSync/SmartVault automated lockers, SmartCenter remote IT support kiosks, and the SmartHub cloud management platform — all built around badge/RFID/PIN authentication, real-time inventory tracking, and chain-of-custody documentation. The company holds patents on automated locker technology and registered trademarks across the product family, and manufactures in the USA with roughly 91% of component costs sourced domestically.
The company monetizes through a turnkey model combining hardware sales (vending machines and locker units), bundled SmartHub SaaS subscriptions, and professional services covering consultation, custom design, on-site installation, training, and a lifetime warranty with on-site support. Pricing is quote-based and structured as multi-year enterprise contracts; implementations typically run 4–8 weeks from consultation to go-live. Go-to-market is exclusively direct enterprise field sales supplemented by inside-sales phone capture, with no channel partners or resellers disclosed. IVM positions compliance certifications (SOC 2 Type 2, ISO 27001, PCI DSS, CMMC Level 1, Section 508) and native integrations with ServiceNow and Zendesk as procurement enablers, particularly for federal and regulated-industry deals. Reported customer outcomes — 30% cost savings, 90% reduction in IT helpdesk supply requests, and quantified wins at Intel, University of Indianapolis, and Fairfield University — anchor the company's ROI narrative. Equipment is deployed in 44 countries with named Fortune 500 logos including Meta, Microsoft, Intel, Dell, Dropbox, HP, and X (formerly Twitter).
IVM firmographics
Firmographics- Name
- IVM
- Legal name
- International Vending Management, Inc.
- Website
- https://ivminc.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- IVM, Inc. is a U.S.-based, privately held manufacturer of automated smart vending machines and networked locker systems used by enterprises, governments, universities, and industrial operators to dispense, track, and manage IT assets and supplies 24/7.
- Ownership category
- akta.pro rank
Where IVM is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
IVM business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Smart Vending Hardware Sales: Sale of SmartStation vending machines configured for IT peripherals, PPE, tools, and office supplies. Hardware includes patented dispensing mechanisms and cellular connectivity built into units manufactured in the USA.
- Smart Locker Hardware Sales: Sale of SmartLocker, SmartSync, and SmartVault automated locker systems for laptop distribution, device exchange, and warehouse asset management. Units include built-in charging capabilities and chain-of-custody tracking.
- Software/SaaS Subscriptions: Cloud-based SmartHub platform providing inventory management, real-time analytics, and API integrations for enterprise ticketing systems. Software licensing typically bundled with hardware sales as turnkey solutions.
- Professional Services: Turnkey implementation services including consultation, needs assessment, custom solution design, on-site installation, training, and ongoing technical support. Implementation takes 4-8 weeks from consultation to go-live.
- Support and Maintenance: Lifetime warranty coverage on all equipment with on-site service and repair included. Continuous technical support and data-driven optimization based on usage patterns.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise solutions with quote-based pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
IVM product offering
Product offeringCore offering
IVM designs, manufactures, and sells automated smart vending machines and networked locker systems (SmartStation, SmartLocker, SmartSync, SmartVault, SmartCenter) that provide 24/7 self-serve distribution of IT peripherals, devices, PPE, tools, and office supplies. The hardware is managed centrally through the SmartHub cloud platform, which delivers real-time inventory visibility, chain-of-custody documentation, and integrations with enterprise ITSM systems like ServiceNow and Zendesk.
Product overview
IVM offers a unified portfolio of smart inventory management and asset tracking solutions under the SmartSolutions brand. The product family centers on SmartHub as the central management platform, complemented by physical dispensing hardware: SmartStation (vending machines for IT peripherals and supplies), SmartLocker (secure lockers for laptops and devices), SmartSync (lockers with built-in charging for electronics), SmartVault (lockers for warehouse handhelds and scanners), and SmartCenter (remote IT support with integrated device loaner capabilities). Together, these products provide 24/7 automated access to tools, assets, supplies, and services with complete chain-of-custody tracking and real-time visibility across multiple locations.
Differentiator
Problem solved
Functional benefit
Brands
- SmartStation®: Smart vending machine solution for automated supply distribution - dispenses IT peripherals, office tools, and PPE with 24/7 self-serve access and real-time inventory tracking.
- SmartLocker®
- SmartCenter®
- SmartSync®
- SmartVault®
- SmartHub®
Products and services
- IVM SmartStation® Smart vending machine providing automated 24/7 self-serve access to IT peripherals, office supplies, and equipment via badge-swipe authentication with real-time inventory tracking and cloud-based management. Targeted at enterprise IT departments, industrial facilities, and large organizations.
- IVM SmartLocker® Secure, networked locker system for distributing, exchanging, and tracking laptops and IT devices with badge/RFID/PIN authentication and automated chain-of-custody documentation. Used for break/fix swaps, onboarding equipment, refresh programs, and loaner device management.
- IVM SmartCenter® Remote IT support kiosk combining video chat, device control, and loaner pickup capabilities with locker integration for break/fix workflow automation. Enables face-to-face IT support without on-site staff.
- IVM SmartSync® Secure locker system with built-in charging and network connectivity for loaning, tracking, and exchanging electronic devices like laptops and tablets, ensuring equipment is always deployment-ready with integrated power and data connectivity.
- IVM SmartVault®
Quantifiable outcome
- 30% cost savings through eliminated shrinkage, reduced IT labor, and productivity gains
- +9 more outcomes
Companies that use IVM
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles4 records
IVM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature8 records
IVM partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ServiceNowcoreServiceNow integration enables automated data transfers, real-time event notifications, and bidirectional communication with IT service management workflows. IVM SmartSolutions can log transactions directly into ServiceNow CMDB, trigger approval workflows, and create automatic tickets for restocking.
- ZendeskcoreZendesk integration allows IVM SmartSolutions to communicate with customer ticketing systems for IT service management workflows. SmartHub supports webhook functionality enabling real-time alerts and automated data transfers triggered by specific events.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
IVM competitors and assessment
Company assessmentMarket position
Weaknesses4 records
Competitive moat5 records
Customer concentration
IVM social profiles
Digital presenceIVM compliance and trust
Trust signalCompliance5 records
IVM financial estimates
Financial estimateRevenue estimate
Valuation estimate
IVM leadership team
Management profileNumber of profiles
IVM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IVM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IVM
What does IVM do?
IVM designs, manufactures, and sells automated smart vending machines and networked locker systems (SmartStation, SmartLocker, SmartSync, SmartVault, SmartCenter) that provide 24/7 self-serve distribution of IT peripherals, devices, PPE, tools, and office supplies. The hardware is managed centrally through the SmartHub cloud platform, which delivers real-time inventory visibility, chain-of-custody documentation, and integrations with enterprise ITSM systems like ServiceNow and Zendesk.
Is IVM a public or private company?
IVM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IVM founded?
IVM was founded in 1993. It employs 51 to 100 people.
Where is IVM based?
IVM is headquartered in Indianapolis, United States, in the North America region.
How does IVM make money?
Five revenue lines are on record. Smart Vending Hardware Sales are the primary driver. The others are smart Locker Hardware Sales, software/SaaS Subscriptions, professional Services and support and Maintenance.
Does IVM have an API?
Yes. IVM offers an Open RestAPI that enables connection to their SmartSolutions systems. The API facilitates integration with enterprise systems including ServiceNow and Zendesk, allowing automated data transfers, real-time event notifications, and bidirectional communication with ERP systems and help desk software.