TransTrack Systems

What TransTrack Systems does

TransTrack Systems is a Cedar Rapids, Iowa-based B2B SaaS provider founded in 2002 that delivers business intelligence and data management software to public transit agencies across North America. The company's product portfolio centers on two platforms: TransTrack Manager, a web-based enterprise data management system that centralizes operational data from fareboxes, APCs, AVL, scheduling, and demand response systems into 14 configurable modules with 271 pre-built reports and 16 primary KPIs, and ViewPoint BI, a cloud-native analytics platform built on GoodData infrastructure that provides interactive dashboards, machine learning-based schedule optimization (Running Times), workforce analytics, EAM, and CAD/AVL integration via Vontas OnRoute. Specialized modules address National Transit Database (NTD) federal compliance (95% of annual reporting automated in one click), APC certification with statistical support from an NTD-qualified statistician, zero-emission bus fleet analytics, and customer feedback management. The platform is purpose-built for transit professionals and integrates with sibling Modaxo products including Trapeze Workforce Management and Trapeze FX.

TransTrack operates a direct enterprise field-sales go-to-market with multi-year SaaS subscription contracts, quote-based pricing tailored to agency size and module selection, and no public pricing tiers. The company serves 60+ transit agencies across the USA and Canada with documented customers including San Joaquin RTD, Antelope Valley Transit Authority, Ride Gwinnett, Spokane Transit Authority, and Guelph Transit, with reported outcomes ranging from 1-5% operational cost reductions to a 32.3% ridership increase at Guelph following running-time optimization. In 2024 the company merged with ViewPoint (formerly Trapeze Data & Analytics) under the TransTrack Solutions Group brand within the Modaxo portfolio, consolidating the transit BI capabilities of both legacy entities. TransTrack is a privately held subsidiary of Modaxo, employing 11-50 staff, with leadership under General Manager Leanne Tribe (appointed February 2026), Product Director Dan McCaslin, Director of Finance Neil O'Reilly, and Director of Marketing & New Initiatives Kelly Coughlin-Tran.

Name

TransTrack Systems

Legal name

TransTrack Systems Inc.

Website

https://transtracksystems.net

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

TransTrack Systems provides SaaS business intelligence and data management software for North American public transit agencies, featuring TransTrack Manager, ViewPoint BI, automated NTD federal reporting, and specialized modules for APC certification, zero-emission bus analytics, and customer feedback. Operates as a Modaxo subsidiary serving 60+ agencies.

Ownership category

akta.pro rank

Headquarters

HQ city

Cedar Rapids

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: TransTrack operates on a software-as-a-service (SaaS) subscription model. The company provides its transit intelligence platform as a hosted solution with ongoing support, maintenance, and updates included. Pricing is quote-based, tailored to agency size and specific module requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

TransTrack Systems provides a SaaS platform-plus-modules portfolio for public transit agencies, combining TransTrack Manager™ (a web-based enterprise data management system with 14 configurable modules including NTD Reporting, APC Certification, Customer Feedback, and Zero Emissions Bus) with ViewPoint BI™ (a cloud-native business intelligence layer offering interactive dashboards, machine learning-based running time optimization, and pre-built KPIs). The software centralizes operational data from fareboxes, APCs, AVL, scheduling, and demand response systems, replacing manual spreadsheet-based reporting with automated federal compliance and analytics for transit agencies across North America.

Product overview

TransTrack Systems provides a platform-plus-modules SaaS portfolio for transit agencies, combining a core enterprise data management system (TransTrack Manager) with a separate analytics platform (ViewPoint BI). TransTrack Manager is a web-based transit business analytics and data management system that centralizes operational data across multiple sources, offering 14 configurable modules including NTD Reporting, APC Reporting and Certification, Customer Feedback Solution, and the Zero Emissions Bus (ZEB) module. ViewPoint BI is a separate cloud-native business intelligence platform offering specialized analytics modules (OPS/Workforce Management, Running Times, EAM, OnRoute, PASS) that integrate with TransTrack Manager and third-party systems to deliver interactive dashboards, machine learning-based recommendations, and KPI tracking across operations, workforce, scheduling, and maintenance. Both platforms share a unified transit data model, with ViewPoint serving as the analytics and BI layer and TransTrack Manager serving as the operational data hub.

Differentiator

Problem solved

Functional benefit

Brands

• TransTrack Manager: Web-based transit business analytics and data management system for centralizing operational data, monitoring performance, and simplifying NTD reporting.
• ViewPoint BI
• TransTrack ZEB
• APC Module
• Customer Feedback Solution

Products and services

• TransTrack Manager Web-based transit business analytics and enterprise data management system that centralizes operational data from multiple sources (fareboxes, APCs, AVL, scheduling, demand response) into one hub, tracks performance, monitors trends, and generates reports for planning, accountability, and federal funding. Includes 14 configurable modules, 271 canned reports, 16 primary KPIs, and hundreds of secondary metrics. For public transit agencies seeking to replace spreadsheet-based reporting.
• ViewPoint BI Cloud-native business intelligence platform that integrates data from multiple transit systems to deliver interactive dashboards, machine learning-powered analytics, and customizable KPIs across operations, workforce, running times, and asset management. Serves as the analytics layer for the TransTrack product portfolio and is used by 60+ transit agencies across North America.
• NTD Reporting National Transit Database (NTD) reporting module within TransTrack Manager that automatically applies agency data to required FTA forms, including the new weekly WE-20 ridership form. Enables transit agencies to complete 95% of annual NTD reporting in one click, reducing reporting time from weeks to days.
• APC Reporting and Certification Automatic Passenger Counter (APC) module that imports and consolidates data from APC, AVL, and fare systems. Automatically cleanses, expands, and validates data with built-in statistical support for FTA certification. Includes the Ridecheck app for aligning ride sampling with cleansed APC data within a 5% variance.
• Customer Feedback Solution Centralized system for managing rider feedback, complaints, lost items, and commendations. Multi-lingual and ADA-compliant web forms enable riders to submit feedback online, with analytics and dashboards for trend identification, route-level insights, and accountability tracking. Functions independently or integrated with TransTrack Manager.
• TransTrack ZEB (Zero Emissions Bus) Zero Emissions Bus module within TransTrack Manager that collects, reports, and analyzes electric fleet data. Tracks battery life, range performance, electricity pricing per mile, operator performance, and actual emissions including CO2, NOx, SOx, and Particulate Matter. Includes EMFAC automated emissions modeling and CO2 offset tracking.

Quantifiable outcome

• Transit agencies using ViewPoint reduced operational costs by 1-5%
• +4 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• ModaxocoreOthers · 1 January 2024TransTrack Solutions Group is a Modaxo company. Modaxo is a group leader in public transit technology, providing shared expertise and histories across its portfolio of transit software products. The combination with Trapeze Data & Analytics brings together over 100 years of combined experience from public, private, and research sectors.
• Trapeze Data & AnalyticscoreStrategic or Co-development Partner · 1 January 2024TransTrack and ViewPoint teams unified under TransTrack Solutions Group brand. Both companies focused on transit business intelligence with deep integrations for advanced data analysis. The combined team creates industry-leading algorithms and integrates data from Trapeze, Vontas, and TripSpark products.
• Trapeze Workforce ManagementsupportingTechnology or IntegrationGuelph Transit uses ViewPoint BI together with Trapeze Workforce Management for integrated transit operations data.
• Trapeze FX (Fixed Route)supportingTechnology or IntegrationGuelph Transit uses ViewPoint BI together with Trapeze FX for fixed route scheduling and planning data.
• Vontas OnRoutesupportingTechnology or IntegrationViewPoint BI integrates with Vontas OnRoute for CAD/AVL dispatching data analysis. The integration enables performance capture, ridership analysis, and prebuilt reports tailored to CAD/AVL systems.
• GoodDatasupportingTechnology or IntegrationTransTrack leverages GoodData analytics infrastructure to enhance its BI tools. GoodData provides the underlying analytics platform enabling TransTrack to deliver quarterly analytics views and help transit agencies respond to operational challenges including COVID-19 pandemic impacts.
• Dr. Xuehao Chu (NTD Qualified Statistician)supportingImplementation/ SI/ Consulting PartnerTransTrack works with Dr. Xuehao Chu, developer of the NTD Sampling Manual and qualified statistician for NTD reporting, to support agencies with APC certification and expansion methodology development.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/transtrack-systems-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TransTrack Systems