Neptune Internet Services

What Neptune Internet Services does

Neptune Internet Services is a privately held, employee-owned French SAS (capital €40,000) headquartered in Grenoble, founded in 1995 as France's first Linux cybercafé. The company operates as a triple-umbrella technology provider across three business units: (1) a WiFi & Fiber Operator that holds an ARCEP L33-1 telecom license and RIPE membership with its own AS number, owns a 15 km local fiber loop (Boucle Locale) in Val d'Isère, and runs approximately 150 public WiFi hotspots — including the world-first in-cable-car connectivity in Solaise and La Daille; (2) a Web Agency 360° offering WordPress, certified PrestaShop e-commerce, UX/UI design, ERP connector development (SAP, Sage, Divalto, Isagri, EBP, Gestimum, LS Retail), SEO/SEA, and hosting on its own green data center in Grenoble (100% renewable energy, zero water cooling); and (3) Managed IT & Cybersecurity services covering infogérance, IT audit, data backup, disaster recovery (PRA) with a 24-hour restoration guarantee, and outsourced DPO/RGPD compliance.

Revenue is generated through a mix of recurring subscriptions (multi-year condominium and enterprise wifi/fiber contracts, annual managed-services retainers) and project-based professional services (web builds, e-commerce rollouts, audits, compliance engagements). The customer base spans French Alpine ski resorts (Val d'Isère, Arc 1950, Les Menuires, Méribel, La Plagne, Les Arcs), hotels and tourism residences, residential condominiums, EHPAD/senior healthcare facilities, enterprises and industrial sites (Chapel Hydraulique, Walibi Rhône-Alpes, Camping L'Île aux Cygnes), local governments, and SMBs (Liqueurs Chartreuse, Geolink, Vins Ravier, Auditial, Soliled, Vigoureux Joaillerie). Sales are conducted exclusively through direct field enterprise sales and inside-sales inbound channels, supported by event-driven demand generation (Alpipro Digital Montagne, Critérium de la Première Neige).

Name

Neptune Internet Services

Legal name

Neptune Internet Services

Website

https://neptune.fr

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Neptune Internet Services is an employee-owned, Grenoble-based triple-umbrella technology firm operating its own ARCEP-licensed fiber and WiFi infrastructure (including a Val d'Isère local fiber loop and cable-car WiFi), a green data center, and a Web Agency, serving French Alpine ski resorts, hotels, condominiums, healthcare facilities, enterprises, and local governments.

Ownership category

akta.pro rank

Product category

Managed Telecom and IT Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Computer Communications Equipment (3576), Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Managed fiber connectivity
• Wifi network deployment
• Managed IT services
• Web development agency
• Disaster recovery services

Headquarters

HQ city

Grenoble

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. WiFi & Fiber Network Services: Neptune sells managed WiFi and fiber connectivity services on multi-year contracts (3–5 year terms for condominiums) to businesses, condominiums, hotels, ski resorts, healthcare facilities, and local governments. Revenue is recurring, driven by infrastructure ownership and ongoing supervision fees. Services include 24/7 supervision, guaranteed response times, and hardware maintenance bundled into annual service fees.
2. Managed IT Services (Infogérance): Full or partial IT outsourcing covering infrastructure management, user support (helpdesk), security monitoring, software updates, and system administration. Neptune treats 90% of issues proactively before customers notice. Revenue is a recurring service fee, offering cost savings versus hiring dedicated in-house IT staff.
3. Web Agency Services (Design, Development, Hosting): Neptune's Agence Web 360° generates one-time and recurring revenue from website creation, e-commerce development, hosting, SEO, and ongoing maintenance. Hosting includes domain management, SSL certificates, anti-spam email, and backup services on the company's own Grenoble data center. Maintenance contracts provide recurring revenue post-launch.
4. Disaster Recovery / Business Continuity (PRA): Neptune offers business continuity planning and daily backup services with guaranteed restoration within 24 hours. Customers pay for the backup infrastructure and restoration readiness as part of a managed services retainer.
5. RGPD Compliance Services: GDPR auditing, compliance implementation, and outsourced DPO (Data Protection Officer) services for clients needing regulatory alignment, billed as consulting engagements or annual retainers.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Neptune Internet Services operates as a triple-umbrella telecom operator and IT services company headquartered in Grenoble, France. It provides managed WiFi and fiber connectivity (10 Mbps to 10 Gbps FTTH/FTTO) to ski resorts, hotels, condominiums, healthcare facilities, enterprises, and municipalities; end-to-end web agency services including WordPress/PrestaShop development, ERP integration, hosting on its own green data center, SEO and maintenance; and outsourced managed IT services covering infrastructure administration, IT audits, data backup, 24-hour disaster recovery, and GDPR compliance.

Product overview

Neptune Internet Services operates as a triple-umbrella technology company organized into three distinct business units: (1) WiFi & Fiber Operator — offering very high speed fiber connectivity (up to 10 Gbps, FTTH/FTTB/FTTO) and managed WiFi networks across six vertical markets (copropol buildings, hotels & tourism residences, ski stations, health/senior facilities, businesses, and municipalities), all supervised 24/7 from Grenoble; (2) Web Agency 360° — providing end-to-end digital services including UX/UI design, WordPress development, certified Prestashop e-commerce, ERP connector development (SAP, Sage, Divalto, Isagri, and others), SEO/SEA marketing, hosting on a green data center in Grenoble, and ongoing support & maintenance; and (3) Managed IT & Cybersecurity — delivering outsourced infrastructure management, IT audits, data backup, disaster recovery planning (PRA), and GDPR compliance services. The three units are designed to be complementary, with the web agency and managed IT services often serving the same client base as the connectivity division.

Differentiator

Problem solved

Functional benefit

Products and services

• Fiber Optic Connectivity (FTTH/FTTB/FTTO) Very high speed fiber optic internet access ranging from 10 Mbps to 10 Gbps, offered as both shared (FTTH/FTTB) and dedicated (FTTO) configurations with guaranteed bandwidth and SLA-backed restoration times. Sold via custom multi-year contracts after a needs study and eligibility check.
• WiFi for Ski Stations Custom WiFi solutions for ski resorts covering lifts, restaurants, pedestrian zones, and parking areas, with high-density technology capable of handling peak crowds. Includes captive portal, multilingual support, marketing tools (web push, SMS, surveys), and 24/7 technical supervision.
• WiFi for Hotels & Tourism Residences High-performance WiFi deployment for hotels and tourism residences, offering unlimited bi-band coverage, fiber connectivity, network partitioning (guest/staff/IoT), streaming/casting support, and Canal+ Business TV offering.
• WiFi for Copropriétés Turnkey WiFi network solutions for residential buildings and co-ownerships, including full coverage, maintenance, user support, and regulatory compliance (ARCOM, CNIL, GDPR, Vigipirate log retention) under multi-year contracts (3- or 5-year terms with annual billing).
• WiFi for Health & Senior Facilities (EHPAD) WiFi infrastructure for EHPAD and senior residences, supporting video calls for residents, entertainment streaming (Canal+ Business), connected health devices, and facility management tools (security cameras, administrative tablets), compliant with healthcare sector security requirements.
• WiFi for Businesses Enterprise-grade WiFi with guaranteed symmetric speeds, secure segmented networks for IoT/production/admin, 24/7 supervision, and integration with video surveillance systems. Designed for complex industrial environments and flexible workspaces.
• WiFi for Collectivités (Local Governments) Public WiFi deployment for municipalities and local authorities, providing connectivity to residents, tourists, and municipal staff. Includes smart city applications, data analytics (with consent), multilingual captive portal, and compliance with French telecom operator regulations.
• PrestaShop E-Commerce Development Certified PrestaShop e-commerce development and management. Neptune is the only PrestaShop-certified agency in Grenoble, offering bespoke theme development (HTML5, Sass, Bootstrap), custom module development, ERP integrations, multi-store setup, advanced pricing rules, SEO optimization, and ongoing maintenance. Supports PrestaShop versions from 1.7 through 8 and 9.
• Web Development & Integration Custom web development for e-commerce, showcase sites, and bespoke ERP/API integrations connecting websites to management tools (SAP, Sage, Divalto, Isagri, CRM systems). Covers front-end and back-end development with personalized training on delivery.
• ERP Passerelles (ERP Connectors) Custom integrations connecting e-commerce sites (WooCommerce/PrestaShop) to enterprise resource planning systems. Enables automated catalog updates, real-time stock synchronization, order processing, customer data flows, B2B pricing, and marketplace distribution. Supports SAP, Sage, Divalto, Isagri, Gestimum, LS Retail, and EBP.
• Web Hosting Professional hosting on dedicated, shared, or virtual servers located in Neptune's green data center in Grenoble (100% renewable energy, no water cooling). Includes domain management, secured email with anti-spam/anti-phishing, monitoring, and externalized backups.
• Managed IT Services (Infogérance) Outsourced IT infrastructure management covering system administration, incident management (resolving 90% of issues proactively), performance monitoring, and cost reduction versus hiring dedicated in-house IT staff. Offered as full, partial, or operational managed services on annual retainer contracts.
• IT Audit Three-part IT assessment covering technical audit (infrastructure performance, compliance, network analysis), security audit (backup efficiency, SI security, disaster recovery planning), and strategic audit (growth readiness, application migration, new site expansion). Structured in three phases: data collection, analysis, and results presentation.
• Data Backup Solutions Intelligent incremental backup services with deduplication and compression, daily versioning with configurable 7–30 day retention, multi-platform compatibility (Windows/Linux), and off-site storage in Neptune's secured green data center. Covers integrity, availability, security, traceability, and long-term data preservation.
• Business Continuity / Disaster Recovery (PRA) Business continuity planning and disaster recovery services with a guaranteed 24-hour recovery time objective. Includes initial on-site audit, rapid response protocols, backup health verification, expert accompaniment, and restoration on virtual servers in Neptune's green data center.
• GDPR Compliance Services (RGPD) GDPR compliance services including preparatory audit, full compliance implementation, outsourced DPO (Data Protection Officer), and customized ongoing support. Targeted at startups/PME, ETIs, large groups, and public institutions including municipalities and government bodies.
• SEO & SEA Services Search engine optimization and advertising services including technical SEO audits, content and structure optimization, backlink strategy, and paid advertising campaigns. Neptune collaborates with specialist partners including PumpUp, CyberCité, Markson, and Blackmoon for SEA.

Quantifiable outcome

• 90% of IT issues resolved proactively before customers notice them
• +3 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Val d'IsèrecoreStrategic or Co-development PartnerNeptune maintains a long-standing infrastructure partnership with the municipality of Val d'Isère, operating a 15 km local fiber loop, approximately 150 public WiFi hotspots across the resort, WiFi inside ski cable cars, and providing connectivity for major international sporting events including the Critérium de la Première Neige. The relationship is multi-year and deeply embedded in the resort's operations.
• Club des Sports de Val d'IsèrecoreStrategic or Co-development PartnerNeptune partnered with the Club des Sports de Val d'Isère as a sponsor and official connectivity supplier for two flagship events: the High Trail Vanoise and the Critérium de la Première Neige. Neptune provides dedicated fiber at guaranteed bandwidth and 24/7 on-site technical support during events.
• Digital LeagueminorStrategic or Co-development PartnerNeptune joined Digital League, the first digital community in Auvergne-Rhône-Alpes, to participate in peer exchanges, shared learning, and collaborative initiatives within the regional tech ecosystem. Membership provides networking and co-marketing opportunities.
• French Tech Alpes – GrenobleminorStrategic or Co-development PartnerNeptune joined the French Tech Alpes – Grenoble collective as an adherent member, participating in the digital tech ecosystem and contributing to regional digital transformation initiatives. Neptune also supplies WiFi to the French Tech's Totem building in Grenoble.
• Next OneminorGTM or Marketing PartnerNext One (led by Adrien Villeminey) was Neptune's creative agency partner for the launch of Neptune's new visual brand identity and accompanying indoor communication campaign. Next One provided creative direction and campaign production.
• Alpipro Digital Montagne Event Ecosystem (Savoiexpo, P2X, Hervé Thizy, Klip.fr, Stag'Art, Riondet)minorGTM or Marketing PartnerAt Alpipro Digital Montagne, Neptune worked with a network of event service providers including Savoiexpo (venue), P2X (stand design), Hervé Thizy (catering), Klip.fr, Stag'Art (venue setup), and Riondet (signage/printing) for event presence and brand activation.
• Époque (Recruitment Agency)minorGTM or Marketing PartnerNeptune partners with Époque, a positive-impact recruitment agency, for hiring and talent acquisition, aligning with the company's RSE commitments around responsible business practices.
• Matt Design & CommunicationminorStrategic or Co-development PartnerNeptune has an ongoing partnership with Matt Design & Communication, a Grenoble-based agency, to offer comprehensive creative services combining Neptune's technical capabilities with Matt Design's communication and design expertise.
• PumpUp, CyberCité, Markson, BlackmoonminorGTM or Marketing PartnerNeptune collaborates with these SEO and digital marketing agencies to deliver comprehensive search engine optimization and digital advertising services for its web agency clients.

Scale indicators9 records

Recent moves13 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/neptune-internet-services
• Xx.com/neptune_is

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neptune Internet Services