Integrated Claims Management

What Integrated Claims Management does

Integrated Claims Management (ICM) is a privately held, Lacey, Washington-based risk management and Workers' Compensation claims administration firm founded in 1986 by Richard L. Weeks. The company serves Washington State employers across SMB through enterprise segments, operating three core service lines: Workers' Compensation Claims Management (Full Service Program, Retrospective Rating Services, and a Subscription Program starting at $499/year), Safety Services (Accident Prevention Program development, OSHA/DOSH compliance support, on-site Safety-On-Site inspections, and safety committee engagement), and Unemployment Services (benefit charge audits, tax rate verification, and hearing representation). Supporting infrastructure includes a custom database and tracking system deployed since 2008 for safety task setup, progress tracking, and documented communication, plus a customer-only ICM Dashboard portal providing 24/7 access to claims tools, safety posters, training videos, and annual training courses with quizzes. Training delivery spans American Red Cross-certified CPR/First Aid/AED (BLS and BBP available) on-site across Western Washington or in-house at the Lacey office, with forklift and MEWP operator training delivered through a sister company, Forklift Training Center, Inc.

The business model is dominated by recurring annual subscriptions (Full Service Program and Subscription Program) supplemented by unit-priced training (per-person CPR, forklift certification) and professional-services engagements for Retrospective Rating analysis and ongoing retro group management. Go-to-market is sales-led, relationship-based, and region-bound to Washington State, leveraging the 15-minute proximity to the state Department of Labor and Industries for regulatory insight and a long-tenured account-manager model with documented client outcomes such as over $100,000 in premium savings for a single five-year client. Distribution is primarily direct: on-site service delivery across Western Washington, in-house training at the Lacey facility, remote online services via the portal, and dedicated account management for Full Service Program clients, with no channel partner or reseller model.

Product surface extends beyond the three core areas into Virtual HR Services for small businesses (hiring, onboarding, compliance, performance management) and the standalone Light Duty Pathway return-to-work resource, signaling incremental adjacent-line expansion. The customer base spans 4,000+ employers cumulatively across 10+ retrospective rating programs, with named logos spanning beverage distribution (Northwest Beverages), automotive retail and service (AutoNation, Doxon Toyota, NWACA), retail (Quick Stop), and education (Northwest College). Headcount is reported at 1-10 employees, consistent with a tightly run boutique services firm rather than a scaled software-enabled platform.

Name

Integrated Claims Management

Legal name

Integrated Claims Management

Website

https://icmoly.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1–10 employees

Short description

Integrated Claims Management is a Washington State-based Workers' Compensation claims administration and risk management firm founded in 1986, serving 4,000+ employers via recurring subscriptions, on-site safety services, and American Red Cross-certified training programs.

Ownership category

akta.pro rank

Product category

Workers' Compensation Claims Management

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Managed Workers’ Compensation (Loss Control, Claims & Return-to-Work Programs) (FSAJAEAH)

Keywords

• Workers compensation claims
• Workplace safety services
• Unemployment claims administration
• Accident prevention programs
• Risk management consulting

Headquarters

HQ city

Wausau

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Full Service Program (FSP): Comprehensive claims management package including all services for a single package price. Designed for businesses with high injury occurrence rates or complex claims requiring maximum benefit from complete tracking and management of Workers' Compensation claims.
2. Subscription Program: Annual fee-based support program providing businesses with expert assistance and guidance for Workers' Compensation claims and safety concerns without full claims management. Includes unlimited phone/email consultations, online tools access, and free webinar attendance. Annual fee starting at $499/year.
3. Safety Training Services: On-site safety training including CPR/First Aid/AED certification, forklift training, and other workplace safety courses. Pricing based on participant numbers with minimum charges for on-site sessions.
4. Retrospective Rating Services: Free analysis of Retro programs for prospective members; fee-based services for existing Retro group management, claims handling, and safety needs.
5. CPR Certification Training: American Red Cross-certified First Aid, CPR, and AED training provided on-site or in-house. Per-person pricing with minimum participant requirements for on-site sessions. BLS and BBP certifications available for additional fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Integrated Claims Management (ICM) administers workers' compensation claims, delivers workplace safety services, and manages unemployment claims for Washington State employers. The company bundles these offerings into structured programs — a Full Service Program, a Subscription Program, and Retrospective Rating services — supported by on-site safety inspections, Accident Prevention Program development, and American Red Cross-certified CPR/First Aid/AED training.

Product overview

Integrated Claims Management (ICM) is a risk management and workers' compensation claims administration company serving Washington State since 1986. The company operates three core service areas: Workers' Compensation Claims Management (Full Service Program, Retrospective Rating Services, and Subscription Program), Safety Services (Accident Prevention Programs, on-site inspections, and Safety-On-Site services), and Unemployment Services. Supporting these core offerings are training products including American Red Cross-certified CPR/First Aid/AED training through ICM's own training center, and forklift training through its sister company Forklift Training Center, Inc. Additional offerings include a Customer Portal (ICM Dashboard) for 24/7 access, the Light Duty Pathway return-to-work resource, and Virtual HR Services for small businesses. The company also provides extensive online training resources including webinars, safety videos, and annual training modules available through its subscription and customer-only platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Workers' Compensation Claims Management Full-service workers' compensation claims management including claims filing, tracking, and resolution for Washington State employers, with personalized attention and regular communications throughout the claims process.
• Full Service Program (FSP) Comprehensive claims management package for businesses with high injury occurrence rates or complex claims; provides dedicated account managers as single points of contact, customer-only website access, and free live online training sessions for a single package price.
• Subscription Program Annual subscription service providing 24/7 online access to safety training resources, unlimited phone and email consulting, on-demand rate analysis, and free webinar access starting at $499/year, sized to the size of the business.
• Retrospective Rating Services (Retro) Safety incentive program services helping employers analyze and participate in L&I Retrospective Rating programs, including free analysis of any Retro program and ongoing performance monitoring for existing members.
• Safety Services Comprehensive workplace safety services including Accident Prevention Program creation and implementation, on-site safety inspections, walk-through consultations, OSHA/DOSH compliance support, and safety committee meetings.
• First Aid, CPR, & AED Training American Red Cross-certified First Aid, CPR, and AED training offered on-site at client locations across Western Washington or at ICM's Lacey, WA facility, with 3.5-4 hour comprehensive courses and BLS and BBP certifications available for additional fees.
• Forklift Training Certified forklift and Mobile Elevating Work Platform (MEWP) operator training with on-site instruction, hands-on demonstration on employer-owned forklifts, skill evaluation, testing, and 3-year certification validity, serving Western Washington employers.
• Accident Prevention Program (APP) Creation and implementation of Washington State-required written Accident Prevention Programs meeting OSHA and DOSH standards, including hazard identification and assignment of safety responsibilities.
• Unemployment Services Unemployment claims administration services including benefit charge reviews, tax rate verification, representation at hearings, and training on unemployment claims management to help employers control unemployment tax rates.
• Virtual HR Services Outsourced HR department services for small businesses covering hiring, onboarding, compliance, employee documentation, HR policy development, and performance management support.
• Light Duty Pathway Return-to-work resource for managing light duty programs and transitioning employees back to work after workplace injuries.

Quantifiable outcome

• Over $100,000 in premiums saved for a single client (Quick Stop) over 5+ years
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Forklift Training Center, Inc.minorOthersSister company to ICM providing certified forklift and Mobile Elevating Work Platform (MEWP) operator training. Provides on-site training with workplace-specific instruction, hands-on demonstration on employer-owned forklifts, skill evaluation, and testing. Certification valid for 3 years with re-certification available. Services employers in Western Washington.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ESIS (Chubb): ESIS is the in-house third-party administrator for Chubb, providing workers' compensation, liability, and specialty claims services. It competes for larger Washington employers seeking carrier-aligned claims administration with integrated risk engineering.
• CorVel Corporation: CorVel is a publicly traded national TPA and managed care provider offering workers' compensation claims administration, utilization management, and risk management services. It competes with ICM for mid-market and enterprise Washington accounts with technology-enabled claims handling.
• Helmsman Management Services: Helmsman is Liberty Mutual's third-party administrator offering workers' comp and auto claims management. It competes with ICM for Washington employers seeking carrier-affiliated TPA services with national scale and Liberty Mutual integration.
• Sedgwick: Sedgwick is one of the largest global third-party administrators of workers' compensation, disability, and property/casualty claims. It competes with ICM at the upper end of the Washington employer market with integrated managed care, return-to-work, and safety services at national scale.
• Gallagher Bassett Services: Gallagher Bassett is a major national TPA providing workers' comp, liability, and integrated disability claims management. It serves large employers with multi-state programs that compete with ICM's Full Service Program for higher-premium Washington accounts.

Others

• Washington State Department of Labor & Industries (L&I): Washington State L&I is the state-run workers' compensation insurer and claims administrator. It is the primary counterparty ICM interfaces with and the alternative to outsourcing; L&I's self-service claims model directly competes with ICM's Full Service Program for employers who choose not to outsource.

Regional players

• PayneWest Insurance: PayneWest is a Pacific Northwest insurance brokerage offering commercial insurance and risk management services. It competes for Washington employers seeking workers' comp advisory alongside insurance placement, with broader geographic reach in the Inland Northwest.
• Safety & Health Council of Washington: A Washington State-based safety training and consulting organization offering OSHA/DOSH training, first aid/CPR, and workplace safety programs. It competes with ICM's Safety Services and CPR/First Aid training business for the same Washington employer audience.
• The Partners Group: The Partners Group is a Pacific Northwest insurance brokerage and risk management firm headquartered in Bellevue, WA. It competes with ICM for Washington employer risk management and workers' comp needs, often with bundled insurance placement.

Emerging players

• Tristar Insurance Group: TRISTAR is a mid-market focused TPA and risk management firm offering workers' compensation, liability, and claims administration. It is comparable to ICM in targeting the middle-market employer segment with multi-line claims handling.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ICMOLY
• LinkedInlinkedin.com/company/integrated-claims-management

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Claims Management