What Utilities does

Utilities, Inc. is a privately held water and wastewater utility company headquartered in Chicago, Illinois, founded in 1965 and operating across 12 U.S. states — Alabama, Alaska, Arizona, California, Florida, Georgia, Louisiana, Nevada, North Carolina, Oregon, South Carolina, and Texas. The company provides regulated water distribution, wastewater collection and treatment, service line inspections, and conservation programs to residential customers through wholly-owned operating subsidiaries including South Carolina Water Utilities, Blue Granite Water Company, Great Basin Water Co., and Water Service Corporation. Rates are approved by state Public Service Commissions in each jurisdiction, and the company is led by Linda Emerick as President & Chief Executive Officer with a workforce of 501-1,000 employees.

The company's customer-facing technology platform is "My Utility Account," a web portal supported by native iOS and Android mobile applications that enable bill payment, service start/stop requests, account management, and emergency alerts, with multi-language customer service support in 20+ languages (including Arabic, Chinese, Spanish, Russian, Punjabi, and others). The platform is being retired on July 3, 2026 and replaced with a successor portal. Operations span water distribution, wastewater treatment, mandated service line inspections (e.g., in Lexington and Richland Counties), drought restriction enforcement (including Phase III Extreme Water Shortage response with the St. Johns River Water Management District and assigned day watering at Great Basin Water Co.), and community engagement programs such as Adopt a Highway.

The business model is subscription-based recurring revenue from monthly residential water consumption billing, with pricing set by state regulators rather than publicly disclosed. Go-to-market is direct-to-consumer via the website portal, mobile applications, and customer service centers, with marketing concentrated on the company website news feed, monthly email surveys, and mobile push notifications. Strategic activity is centered on regional consolidation (Blue Granite into South Carolina Water Utilities, approved June 18, 2026), customer experience re-platforming, and regulatory compliance. No institutional investors, venture funding, public listings, or AI capabilities were identified in the source data; the website footer references Nexus Water Group Inc. and Water Service Corporation.

Name

Utilities

Legal name

Utilities, Inc.

Website

https://uiwater.com

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Utilities, Inc. is a privately held regulated water and wastewater utility serving residential customers across 12 U.S. states through subsidiary brands including South Carolina Water Utilities, Blue Granite Water Company, and Great Basin Water Co., with operations spanning distribution, treatment, conservation programs, and a multi-language digital customer portal.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utilities

NAICS

Water, Sewage and Other Systems (2213), Utilities (22), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Regulatory Compliance Monitoring & Reporting (SDWA/CWA/NPDES, permits, audits) (EUANAJAA)

akta.pro secondary industries

Rate Design, Tariff Administration & Regulatory Billing Compliance (EUANAIAF), Public Health & Consumer Confidence Reporting (CCR, boil-water advisories, notifications) (EUANAJAL), Design & Engineering for Renewal/Expansion (Pipelines, Pump Stations, Treatment Plants) (EUANALAD), Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Water utility services
• Wastewater treatment
• Residential water supply
• Water distribution systems
• Utility account management

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Water Utility Services: Recurring revenue from residential water distribution and wastewater services to customers across multiple US states. Revenue generated through monthly billing based on consumption and service availability.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Utilities, Inc. provides regulated water distribution and wastewater collection and treatment services to residential customers across 12 U.S. states through subsidiary brands. The company bills customers for utility usage, supports account management through a dedicated web portal and iOS/Android mobile applications, and operates 24/7 emergency response for service disruptions. Operations are overseen by state public utility commissions.

Product overview

Utilities, Inc. (operated under Nexus Water Group Inc.) operates as a water and wastewater utility company serving customers across multiple U.S. states. The company's core product offering consists of My Utility Account, a customer-facing web portal and mobile application (iOS/Android) enabling account management, bill payment, service start/stop, and notifications. The company provides water and wastewater services through subsidiary brands including Blue Granite Water Company (South Carolina) and Great Basin Water Co. (Nevada). Service offerings include water distribution, wastewater treatment, service line inspections, and conservation programs. The company is undergoing a major portal transition, retiring My Utility Account on July 3, 2026 for a new customer portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Distribution Service Regulated residential water supply and distribution service delivered through subsidiary brands across 12 U.S. states. Customers are billed based on usage, with continuous service managed by the company.
• Wastewater Collection and Treatment Service Regulated residential wastewater collection and treatment service for households served by Utilities, Inc. and its subsidiary brands.
• My Utility Account (Customer Portal) Web-based self-service portal allowing residential customers to register, manage their account, view and pay bills, submit service requests, and report emergencies. Supports 20+ languages.
• My Utility Account Mobile App (iOS/Android) Mobile applications for iOS and Android that allow residential customers to manage accounts, pay bills, and request service from a mobile device, with multilingual support matching the web portal.
• 24/7 Emergency Response Service Round-the-clock emergency response service enabling residential customers to report water leaks, outages, and other service emergencies through the portal, mobile app, or phone.

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• South Carolina Public Service CommissioncoreOthers · 18 June 2026Regulatory authority that approved the consolidation of Blue Granite Water Company with South Carolina Water Utilities. The commission governs utility operations, rate approvals, and service standards in the state.
• St. Johns River Water Management DistrictminorOthersEnvironmental regulatory agency issuing Phase III Extreme Water Shortage Declaration. The utility works with this district during drought conditions to implement conservation requirements.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Artesian Resources Corporation: Public water utility holding company operating regulated water and wastewater services primarily in Delaware, Maryland, and Pennsylvania — comparable small-to-mid cap regulated water utility.
• American Water Works Company: Largest publicly traded US water and wastewater utility, serving customers across 14+ states with regulated water and wastewater services — directly comparable in business model, regulatory framework, and multi-state residential utility focus.
• Essential Utilities: Multi-state regulated water and natural gas utility serving customers in 10+ states — directly comparable as a regulated, multi-state water/wastewater utility operator with residential customer concentration.
• SJW Group: Holding company for San Jose Water Company and Connecticut Water — provides regulated water utility services to residential customers across multiple states, directly comparable business model.
• Middlesex Water Company: Investor-owned water utility operating in New Jersey, Delaware, and Pennsylvania — comparable regulated water/wastewater utility serving residential customers under state commission oversight.
• York Water Company: Oldest publicly traded water utility in the US, serving customers in Pennsylvania — comparable regulated water utility business model with residential customer base and PUC oversight.
• Aqua America (Essential Utilities subsidiary): Largest US investor-owned water utility by customer count — operates regulated water and wastewater services across multiple states with residential focus, very directly comparable to Utilities, Inc.
• California Water Service Group: Investor-owned water utility serving California, Washington, New Mexico, Hawaii, and Texas with regulated water service — directly comparable in regulated water utility operations across multiple US states.

Broad incumbents

• Veolia North America: Large global environmental services operator with significant US municipal water/wastewater contract operations — broader incumbent offering outsourced utility operations comparable to Utilities' regulated services.

Emerging players

• Corix Infrastructure (Nexus Water Group): Infrastructure platform owning water and energy utilities across North America, including Nexus Water Group which appears linked to Utilities, Inc. — highly comparable private water utility holding company.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MyUIFlorida

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Utilities