What Gemeente Haarlem does

Gemeente Haarlem is the municipal government of Haarlem, Netherlands, serving approximately 160,000 residents and the local business community through a full spectrum of statutory civic services. The municipality delivers identity and civil-registry documentation (passports, ID cards, driver's licences, BRP extracts, birth/death/marriage registration, VOG certificates), social welfare (bijstand, bijzondere bijstand, HaarlemPas, Wmo support, youth assistance), urban planning and permitting, parking enforcement, waste management, and local taxation. Service delivery is omnichannel: a walk-in Publiekshal at Zijlvest 39, a 24/7 online portal at haarlem.nl (authenticated via national DigiD for citizens and eHerkenning for businesses), and delegated operators — Spaarnelanden for waste and Cocensus for municipal taxes.

The underlying technology stack is a digital government platform combining online forms (regelen.haarlem.nl), open-data publication (haarlem.incijfers.nl statistics; kaart.haarlem.nl maps; a WFS geo-spatial API), a published algorithm register for transparency, a public sensor/camera register, bodycam infrastructure for BOA enforcement officers, and integration with national identity and population systems (BRP). The website was rebuilt in July 2022 with WCAG 2.1 Level AA accessibility as a design principle, independently audited in April 2025.

Funding is overwhelmingly public: a national Algemene Uitkering from the Rijksoverheid forms the backbone, supplemented by municipal taxes (property tax, waste levies administered via Cocensus) and a series of small administrative fees (€17.80-€165.32 per service event, e.g., VOG €41.35, BRP extract €24.90, civil registry €17.80, disabled parking card €165.32 first application / €86.26 renewal). Bulky waste collection is free of charge to residents. Governance is democratic, with the newly sworn-in College van Burgemeester en Wethouders (18 June 2026) and the Gemeenteraad setting policy; no commercial shareholders exist. Customer segments are horizontal: residents, entrepreneurs, low-income residents, and care institutions, served through both service delivery and structured feedback (Ondernemerspanel with 400+ entrepreneur members, parallel Inwonerspanel).

Name

Gemeente Haarlem

Legal name

Gemeente Haarlem

Website

https://haarlem.nl

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Gemeente Haarlem is the Dutch municipal government of Haarlem, providing statutory civic services — identity documents, civil registry, social welfare, permits, waste, and taxation — to approximately 160,000 residents and local businesses via the Publiekshal and the haarlem.nl digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Public Administration (92), Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Environmental Quality Programs (9241)

SIC

Services-Facilities Support Management Services (8744), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Civil registration services
• Public administration
• Urban planning permits
• Waste management services

Headquarters

HQ city

Haarlem

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal taxes and levies: Revenue is generated through municipal taxes (gemeentelijke belastingen) administered by Cocensus, including property taxes, waste collection fees, and other local levies. Additionally, the municipality charges administrative fees for specific services.
2. Administrative service fees: Fees charged for individual administrative services such as certificates, permits, and civil registry documents.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Gemeente Haarlem is the municipal government of Haarlem in the Netherlands. It delivers public administration services to city residents and local businesses, including civil/personal records, issuance of official documents and permits, waste collection, parking enforcement, social support and benefits administration, and local urban planning. Service delivery is supported through digital self-service portals and an open-data platform that publishes municipal datasets and registers of algorithms, sensors, and cameras used by the city.

Product overview

Gemeente Haarlem operates a comprehensive digital municipal services platform centered on its primary website (haarlem.nl), which provides citizens access to all municipal services including identity documents (passports, ID cards, driver's licenses), civil registry services (birth, marriage, death registration), address registration (BRP), building permits, parking services, waste management, care and support, and tax-related services. The platform includes an open data portal with statistical (Haarlem in Cijfers) and geographic (WFS API, theme maps) datasets, appointment booking for in-person services, and online forms for document requests. Supporting services include the Ondernemerspanel business research panel, algorithm and sensor/camera registers for transparency, and digital identity integrations with national DigiD and eHerkenning systems. The municipality uses automated decision-making for enforcement tasks like zero-emission zone monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Resident Services & Personal Records
• Business Permits and Licensing
• Waste Management Services
• Parking Services
• Social Support and Benefits
• Open Data Portal (data.haarlem.nl)
• Online Service Counter (regelen.haarlem.nl)

Quantifiable outcome

• Digital accessibility compliance with WCAG 2.1 Level AA verified by independent audit in April 2025
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• SpaarnelandencoreChannel Partner/ Reseller/ DistributorSpaarnelanden manages waste collection services (afvalinzameling), bulky waste pickup (grofvuil), and the Milieuplein (Ir. Lelyweg 51) on behalf of Gemeente Haarlem. Residents contact Spaarnelanden (023 751 72 00) for all waste-related services. Spaarnelanden also maintains a Privacyreglement for personal data (waste pass and chip-based containers).
• CocensuscoreChannel Partner/ Reseller/ DistributorCocensus administers all municipal tax matters for Gemeente Haarlem, including property taxes (woz), waste collection fees, and local levies. It also handles billing for services such as the gehandicaptenparkeerkaart and processes kwijtschelding (exemption) requests for low-income residents.
• Rijksoverheid (National Government)coreStrategic or Co-development PartnerThe municipality operates within the framework of the Dutch national government, implementing national policies on social welfare (Participatiewet), privacy (AVG/GDPR, Wpg, Wgs), population registration (BRP), and open government (Wet open overheid / Woo). The municipality participates in national systems including DigiD, eHerkenning, the algoritmeregister, and the Basisregistratie Personen (managed by RvIG).
• Dienst Justis (Ministry of Justice and Security)coreStrategic or Co-development PartnerDienst Justis processes all Verklaring Omtrent Gedrag (VOG) applications. Residents submit VOG requests either online via justis.nl or in the Publiekshal, which forwards the application to Dienst Justis for assessment. The Ministry of Security and Justice makes the final VOG decision within 4 weeks.
• Buurts.nl (District Teams)minorStrategic or Co-development PartnerWijkteams (district teams) operated via Buurts.nl provide social support and care coordination for residents, acting as a referral point for municipal Wmo services and healthcare support. Residents are directed to Wijkteams for assistance with disabilities, care needs, and social welfare.
• eHerkenningcoreTechnology or IntegrationeHerkenning is the national digital identity system used by businesses to authenticate with government services. Gemeente Haarlem uses eHerkenning for business-facing applications such as the gehandicaptenparkeerkaart for care institutions, enabling authenticated submissions by registered care providers.
• RIEC Noord-Holland (Regional Intelligence and Expertise Centre)minorStrategic or Co-development PartnerRIEC Noord-Holland coordinates inter-agency information sharing to combat organised crime, drug trafficking, human trafficking, and fraud. Under the Wet gegevensverwerking door samenwerkingsverbanden (Wgs), municipalities may share personal data with RIEC for these specific purposes.
• Werkcentrum Zuid-Kennemerland en IJmondminorStrategic or Co-development PartnerThe Werkcentrum (work centre) assists employers in hiring people with work limitations (arbeidsbeperking). The municipality's Team Participatie Instrumenten refers job seekers with reduced earning capacity to the Werkcentrum, which provides placement services for employers.
• Leerplein Zuid-Kennemerland en IJmondminorStrategic or Co-development PartnerLeerplein manages truancy and early school leaving (RMC/Leerplicht) cases for the municipality. The municipality's leerplichtambtenaren (attendance officers) work with Leerplein to enforce the Leerplichtwet and prevent voortijdig schoolverlaten.
• Keuringsbureau ArgonautminorOthersArgonaut conducts medical assessments for gehandicaptenparkeerkaart (disabled parking card) applicants on behalf of the municipality. Argonaut sends invitations and advises the municipality on whether to grant the card and for how long.

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Gemeente Eindhoven: Mid-sized Dutch municipality with comparable smart-city investments, open-data offerings, and innovation-oriented positioning. Direct peer because both target similar mid-sized urban populations with full municipal service catalogues.
• Gemeente Den Haag: National seat of government and large Dutch municipality providing equivalent services (BRP, identity, civil registry, permits, welfare). Direct peer because it operates the same product mix and digital service stack as Gemeente Haarlem.
• Gemeente Leiden: Adjacent mid-sized municipality in the same Zuid-Kennemerland region, delivering equivalent municipal services. Direct peer because of geographic proximity, similar population profile, and shared regional partnerships (e.g., Leerplein, RIEC).
• Gemeente Amsterdam: The largest Dutch municipality, providing the same statutory services (civil registry, identity documents, permits, social welfare, waste, taxation). Direct peer because both deliver equivalent municipal services under the same Gemeentewet framework, just at different scales.
• Gemeente Groningen: Mid-sized Dutch municipality delivering the same statutory and welfare services. Direct peer because both serve as provincial-capital-equivalent municipalities with university populations and digital-service modernization agendas.
• Gemeente Utrecht: Mid-to-large Dutch municipality with comparable urban density and digital-service maturity. Direct peer because both operate statutory services, open-data platforms, and citizen-engagement panels under identical national frameworks.
• Gemeente Zandvoort: Small neighbouring municipality that shares a joint employer/HR arrangement with Gemeente Haarlem ('Werken bij Haarlem en Zandvoort') and is covered under Haarlem's sensor and camera registers. Direct peer because of operational service-sharing and overlapping enforcement geographies.
• Gemeente Rotterdam: Major Dutch municipality delivering the identical suite of statutory services via its own Publiekshal/online portal model. Comparable because both serve as full-service local government authorities under the same national DigiD/eHerkenning integration layer.

Broad incumbents

• VNG (Vereniging van Nederlandse Gemeenten): The national association representing all Dutch municipalities. Comparable because VNG defines the standards, frameworks, and collective procurement that every gemeente (including Haarlem) operates within — an umbrella incumbent rather than a direct competitor.

Others

• Spaarnelanden: Municipal waste-management partner operating the Milieuplein and grofvuil collection on Haarlem's behalf. Included as an adjacent ecosystem participant that operationalises a core municipal service line under contract.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/gemeentehaarlem
• Facebookfacebook.com/gemeente.haarlem
• LinkedInlinkedin.com/company/gemeente-haarlem
• Instagraminstagram.com/gemeentehaarlem

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Haarlem