Whaley Foodservice Repairs

What Whaley Foodservice Repairs does

Whaley Foodservice Repairs is a U.S. commercial foodservice and HVAC equipment repair and maintenance company headquartered in Lexington, South Carolina. Founded in 1944 as Whaley Electrical Service and renamed in 1990 to reflect its exclusive focus on commercial kitchen equipment, the company has operated for 82 years and serves more than 10,000 business customers. Whaley is a wholly-owned subsidiary of Unlimited Service Group, the platform described as the largest commercial foodservice repair company in North America operating a network of more than 1,500 technicians. Whaley itself maintains a fleet of 400+ CFESA- and Training Unlimited-certified technicians, operates from 22+ branch locations across the Southeast and Texas, and is 100% self-performing with no subcontractors.

The company delivers its services across six equipment categories — commercial cooking, refrigeration, ice machines, HVAC, warewashing, and beverage equipment — through three core service offerings: 24/7/365 emergency repair, installation, and tailored planned maintenance programs. Supporting these are two recurring or transactional extensions: a genuine OEM parts inventory and flexible ice machine leasing bundled with installation and ongoing service. Whaley is factory-authorized for warranty service with major OEMs including Welbilt, Middleby, Alto-Shaam, Rational, Blodgett, Delfield, True Manufacturing, TurboChef, and Duke Manufacturing, which gives it access to warranty-funded service revenue that non-authorized providers cannot capture.

Whaley's commercial model is predominantly professional-services billings (service calls, labor, parts) augmented by recurring planned-maintenance subscriptions and equipment leasing, with pricing quote-based and not publicly disclosed. Distribution is exclusively direct: customers reach Whaley through a toll-free line (1-800-877-2662), an online service request form, walk-in branches, or enterprise field engagement. Customer segments span quick-service, fast-casual, and full-service restaurants (primary), grocery and convenience stores, and institutional buyers such as healthcare, higher education, government, corporate, and hospitality operators. The company reports a 4.9/5 rating across 2,000+ reviews and provides a 90-day guarantee on parts and labor for original repairs.

Name

Whaley Foodservice Repairs

Legal name

Whaley Foodservice

Website

https://whaleyfoodservice.com

Company type

Private

Founded year

1944

Operating status

Operating

Headcount range

251–500 employees

Short description

Whaley Foodservice Repairs is a Lexington, South Carolina-based commercial foodservice and HVAC equipment repair company, serving more than 10,000 restaurants, grocery and convenience stores, and institutional customers across 22+ branches in the Southeast and Texas with 400+ certified technicians operating 24/7/365.

Ownership category

akta.pro rank

Product category

Commercial Foodservice Equipment Repair Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310), Commercial and Service Industry Machinery Manufacturing (33331), Food Product Machinery Manufacturing (333241)

SIC

Services-Miscellaneous Repair Services (7600), Refrigeration & Service Industry Machinery (3580), General Industrial Machinery & Equipment, Nec (3569)

akta.pro primary industry

Ice Machine Installation, Cleaning & Repair (HSAOAJAH)

akta.pro secondary industry

Minor Appliance Repair (Non-Refrigerant, Non-Gas) (HSAGANAB)

Keywords

• Commercial foodservice repair
• HVAC equipment service
• Planned maintenance programs
• OEM parts supply
• Ice machine leasing

Headquarters

HQ city

Lexington

HQ country

United States

HQ region

North America

Offices25 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Equipment Repair Services: 24/7 emergency repair services for commercial cooking, refrigeration, ice machines, warewashing, beverage, and HVAC equipment. Revenue generated through service call fees, labor charges, and parts replacement.
2. Planned Maintenance Programs: Tailored preventive maintenance programs designed to prolong equipment life and increase uptime. Sold as recurring service contracts to commercial kitchen operators.
3. OEM Parts Sales: Sales of original equipment manufacturer parts for commercial foodservice equipment. Maintains extensive inventory of genuine OEM parts for leading equipment brands.
4. Equipment Installation: Factory-trained technicians install commercial kitchen equipment including ovens, refrigerators, and other equipment while adhering to all necessary codes and regulations.
5. Ice Machine Leasing: Flexible leasing programs for ice machines to help customers get reliable equipment without large upfront costs, along with installation and ongoing service support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Whaley Foodservice Repairs delivers 24/7/365 emergency repair, planned maintenance, and installation services for commercial foodservice and HVAC equipment through a fleet of more than 400 CFESA and Training Unlimited certified, factory-trained technicians. The company services cooking, refrigeration, ice machine, warewashing, beverage, and HVAC equipment across restaurant, grocery, convenience store, and institutional customers in the Southeast and Texas. Supporting the core service work are an OEM parts supply operation and an ice machine leasing program.

Product overview

Whaley Foodservice Repairs is a commercial foodservice equipment repair and maintenance service company operating as a single unified service offering rather than a platform architecture. The company's core portfolio consists of 24/7 Equipment Repair, Installation Services, and Planned Maintenance Programs, which are delivered across six equipment categories: Commercial Cooking Equipment, Commercial Refrigeration Equipment, Commercial Ice Machines, Commercial HVAC, Commercial Warewashing, and Commercial Beverage Equipment. Supporting these core services are add-on offerings including Ice Machine Leasing programs and an extensive OEM Parts Supply inventory. All services are provided by over 400 factory-trained and CFESA-certified technicians who are 100% self-performing (no subcontractors) and operate from 24 locations across the Southeast and Texas.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Equipment Repair Round-the-clock emergency repair services for commercial foodservice equipment, available 24 hours a day, 365 days a year, delivered by over 400 CFESA-certified technicians.
• Installation Services Factory-trained technicians install commercial kitchen equipment including ovens, refrigerators, and other foodservice equipment while adhering to all necessary codes and regulations.
• Planned Maintenance Programs Tailored commercial kitchen planned maintenance programs designed to prolong equipment life, increase uptime, and reduce operating costs.
• Commercial Cooking Equipment Repair Repair, maintenance, and installation services for hot-side commercial kitchen equipment including ovens, fryers, griddles, ranges, steamers, kettles, broilers, and charbroilers.
• Commercial Refrigeration Equipment Repair Expert maintenance, installation, and repair services for walk-in coolers, walk-in freezers, reach-in refrigerators, prep tables, display cases, and other commercial refrigeration systems.
• Commercial Ice Machine Services Full-service ice machine support including routine maintenance, fast repairs, expert installation, and flexible leasing programs for reliable ice production.
• Commercial HVAC Services Comprehensive HVAC services including on-site repairs, system installation/removal, maintenance, and equipment refurbishments for commercial facilities.
• Commercial Warewashing Equipment Services Repair, maintenance, and installation services for commercial dishwashers, glass washers, conveyor machines, undercounter units, and booster heaters.
• Commercial Beverage Equipment Services Expert repair, installation, and maintenance for frozen beverage machines, juice dispensers, coffee brewers, hot water dispensers, grinders, and soup dispensers.
• Ice Machine Leasing Flexible leasing programs to help customers get reliable ice machine equipment without a large upfront cost, including installation and ongoing service support.
• OEM Parts Supply Extensive inventory of genuine OEM parts for commercial foodservice equipment, ensuring proper fit, compatibility, and durability for most equipment brands.
• Game-Day-Ready Kitchen Check-Up Quick, focused inspection service for commercial kitchens to spot wear and failure risks before peak volume periods, providing clear, practical recommendations.

Quantifiable outcome

• 90-day guarantee on both parts and labor for original repairs
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and major.

• WelbiltcoreStrategic or Co-development PartnerWhaley is authorized to provide factory warranty service for Welbilt equipment brands as a factory-authorized agent.
• Middleby brandscoreStrategic or Co-development PartnerAuthorized factory warranty service provider for Middleby Corporation brands and equipment.
• Alto-ShaamcoreStrategic or Co-development PartnerFactory-authorized warranty service agent for Alto-Shaam commercial cooking equipment.
• RationalcoreStrategic or Co-development PartnerAuthorized to provide factory warranty service for Rational combi ovens and equipment.
• BlodgettmajorStrategic or Co-development PartnerSupported manufacturer brand - authorized to service Blodgett cooking equipment.
• DelfieldmajorStrategic or Co-development PartnerSupported manufacturer brand for commercial refrigeration equipment service.
• True ManufacturingmajorStrategic or Co-development PartnerSupported manufacturer brand for commercial refrigeration equipment including coolers and freezers.
• TurboChefmajorStrategic or Co-development PartnerSupported manufacturer brand for high-speed conveyor oven service.
• Duke ManufacturingmajorStrategic or Co-development PartnerSupported manufacturer brand for cooking and holding equipment.
• CFESA (Commercial Foodservice Equipment Service Association)coreStrategic or Co-development PartnerWhaley is a CFESA-certified company. All technicians are CFESA and Training Unlimited certified. CFESA provides industry-standard training and certification for commercial foodservice equipment technicians.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Unlimited Service Group: Parent company of Whaley Foodservice and the broader USG family (including Heritage Foodservice). Operates the largest commercial foodservice and HVAC repair network in North America with 1,500+ technicians, making it the closest direct comparable for Whaley's go-to-market model at a larger scale.
• Hoshizaki America: Major commercial ice machine and refrigeration equipment manufacturer that operates its own factory-authorized service network. Comparable because it is both a key OEM that Whaley services and a competitor in the commercial ice machine service market that Whaley's leasing program targets.
• Welbilt (Middleby): Largest commercial kitchen equipment manufacturer in North America; one of Whaley's core OEM partners for factory-authorized warranty service. Comparable as a vertical integrator that competes with independent service agents for after-market service revenue on its own installed base.
• ABM Industries: Large facility services company that provides commercial HVAC, refrigeration, and foodservice-equipment-adjacent maintenance for multi-site operators. Comparable as a broad incumbent with overlapping capabilities (HVAC, refrigeration service) and a multi-site customer base that overlaps with Whaley's chain restaurant and institutional accounts.
• EMCOR Group: National mechanical and electrical services contractor with significant commercial HVAC, refrigeration, and building systems service exposure. Comparable to Whaley as a much larger, publicly traded peer operating in adjacent mechanical-services categories with similar 24/7 emergency response economics.
• CoolSys: Large national refrigeration and HVAC service provider serving supermarkets, foodservice, and industrial customers. Comparable to Whaley as a scaled player in commercial refrigeration service and HVAC, with overlapping customer verticals and similar 24/7 emergency-service economics.

Direct peers

• Heritage Foodservice Group: A sibling USG brand that also provides commercial foodservice and HVAC equipment repair with 24/7 emergency service, preventive maintenance, and parts. Operates branches such as Miami and New Orleans under the USG platform, making it a near-clone of Whaley's service offering and footprint.
• Commercial Service, Inc. (CSI): Indiana-based commercial foodservice equipment service company providing 24/7 repair, installation, and preventive maintenance for cooking, refrigeration, and HVAC equipment. Directly comparable to Whaley in service mix, target customers (restaurants, grocers, institutions), and field-service delivery model.

Emerging players

• ServiceChannel: Facility service management platform that connects multi-site operators (restaurants, retailers) with a network of foodservice and HVAC service providers. Comparable to Whaley as an alternative channel for the same end customers, with a tech-enabled rather than branch-network approach.
• Parts Town: Leading distributor of genuine OEM replacement parts for commercial foodservice equipment with same-day shipping and technical support. Comparable as both a supplier/partner and an adjacent competitor to Whaley's OEM parts business, particularly for operators with in-house maintenance teams.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/whaleyfoodservice
• LinkedInlinkedin.com/company/whaley-foodservice
• Xx.com/whaleyfoodsvc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Whaley Foodservice Repairs