System House

ICT and Business Process Outsourcing Servicessystemhouse.it

System House offers customer service, credit management, help desk, and ICT solutions.

Company typePrivate
Founded1981
HeadquartersReggio Calabria, Italy
Headcount101–250
GTM typeB2B
OfferingServices

What System House does

System House is a privately held Italian ICT services company founded in 1981 and headquartered in Reggio Calabria. The firm offers four primary service lines: customer service, credit management, help desk, and broader ICT solutions. Its founder, Agostino Nicola Silipo, established the business and remains associated with it.

The company operates with a workforce of 101-250 employees, consistent with a mid-sized regional IT services provider serving southern Italian clients. The combination of customer service and credit management functions suggests involvement in B2B process outsourcing and receivables-adjacent workflows, while the help desk and ICT solutions components indicate infrastructure and end-user support capabilities typical of a managed services model. Detailed information about its technology stack, proprietary platforms, delivery model, and customer base is not disclosed in the available data.

No revenue figures, funding events, partnerships, certifications, awards, M&A activity, or management team details beyond the founder are available. The firm maintains a public website at systemhouse.it but its corporate and operational data are otherwise sparse in the available source material, limiting visibility into its commercial mechanics, pricing structure, and competitive positioning within the Italian ICT services market.

System House firmographics

Firmographics

Name: System House
Legal name: System House S.r.l.
Website: https://www.systemhouse.it
Company type: Private
Founded year: 1981
Headcount range: 101–250 employees
Short description: System House offers customer service, credit management, help desk, and ICT solutions.
Ownership category
akta.pro rank

System House industry classification

Industry

Product category: ICT and Business Process Outsourcing Services
NAICS: Office Administrative Services (56111), Computer Facilities Management Services (541513), Business Service Centers (56143)
SIC: Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry: Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)
akta.pro secondary industries: Loan Operations & Servicing (Consumer/SME/Corporate) (FSABALAD), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

ICT services
Help desk support
Credit management services
Customer service outsourcing
Business process outsourcing

Where System House is headquartered

Location

Headquarters

HQ city: Reggio Calabria
HQ country: Italy
HQ region: Europe

Markets served

System House business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Infrastructure

System House product offering

Product offering

Core offering

System House delivers a portfolio of business support services, including customer service operations, credit management, help desk support, and ICT solutions. These offerings are aimed at organizational clients that need outsourced service operations and information and communications technology support. The company operates from Reggio Calabria, Italy, and has been in business since 1981.

Product overview

No product information available.

Differentiator

Problem solved

Functional benefit

Products and services

Customer Service Outsourced customer service support operations provided to organizational clients as part of System House's service portfolio.
Credit Management Credit management services provided by System House to business clients as part of its service portfolio.
Help Desk Help desk support services delivered by System House to organizational clients as part of its service portfolio.
ICT Solutions Information and communications technology (ICT) solutions delivered by System House to organizational clients as part of its service portfolio.

Companies that use System House

Customer profile

Ideal customer profiles1 record

System House technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

System House partnerships and signals

Strategic signal

Recent moves1 record

System House competitors and assessment

Company assessment

Direct peers

Almaviva: Italian-headquartered BPO and ICT services group providing customer service, credit management and IT outsourcing — directly overlapping System House's four core service lines to Italian enterprise clients.
Covisian: Italy-based customer service and credit management BPO with significant domestic operations, directly competing for the same Italian help desk and back-office engagements as System House.
Exprivia: Italian IT services and BPO provider offering credit management, customer care and ICT solutions to enterprise and public-sector clients — comparable scale and service mix to System House.
SCAI (Scai Servizi): Italian IT services firm specializing in help desk support, application management and ICT outsourcing, directly comparable to System House's help desk and ICT solutions offerings.
Netcall (Gruppo Netcall): Italian contact center and BPO specialist offering customer service, help desk and credit management — a close mid-market analogue to System House in size and service scope.

Broad incumbents

Engineering Group (Engineering Ingegneria Informatica): Large Italian IT services and consulting incumbent with broad BPO, help desk and managed ICT capabilities, serving as a much larger alternative for the same buyer segment.
Teleperformance: Global leader in outsourced customer service and credit management, including significant Italian operations; competes with System House for enterprise customer service contracts.
Concentrix: Major global CX, BPO and digital services provider with Italian presence, competing across customer service and credit management — the same end markets System House serves.
Atos Italia: European IT services and digital transformation incumbent with strong Italian delivery centers, providing help desk, ICT and BPO services to overlapping enterprise and public-sector buyers.

Regional players

Tietoevry: Nordic-headquartered IT and BPO services group active across Europe; comparable business model around managed services, help desk and credit lifecycle BPO though geographically anchored outside Italy.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights4 records

Customer concentration

System House financial estimates

Financial estimate

Revenue estimate

Valuation estimate

System House leadership team

Management profile

Number of profiles

Profiles1 record

System House funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

System House M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about System House

What does System House do?

When was System House founded?

System House was founded in 1981. It employs 101 to 250 people.

Where is System House based?

System House is headquartered in Reggio Calabria, Italy, in the Europe region.

Who are System House's main competitors?

Direct peers on record are Almaviva, Covisian, Exprivia, SCAI (Scai Servizi) and Netcall (Gruppo Netcall). Broad incumbents are Engineering Group (Engineering Ingegneria Informatica), Teleperformance, Concentrix and Atos Italia. Tietoevry is listed as a regional player.

Does System House have an API?

No public API is recorded for System House.

What industry is System House in?

System House's product category is ICT and Business Process Outsourcing Services. Its primary akta.pro industry code is IMAIAAAD, Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk), with a secondary code of FSABALAD, Loan Operations & Servicing (Consumer/SME/Corporate). Its NAICS code is 56111 and its SIC code is 8744.