Family & Children's AGENCY

What Family & Children's AGENCY does

Family & Children's Agency (FCA), founded in 1942 in Norwalk, Connecticut, is a 501(c)(3) nonprofit human services organization delivering a multi-domain program portfolio across the full lifecycle — children, families, adults, and seniors — primarily in Fairfield County, Connecticut. Its core services include adoption (domestic and international), Foster Care using the Functional Family Therapy model, Intensive In-Home Child & Adolescent Psychiatric Services (IICAPS), the ASPIRE after-school and summer youth development program, behavioral health and Multi-Systemic Therapy, Early Childhood Home Visiting (Parents as Teachers, MOMS, Fatherhood Initiative) in English, Spanish, and Haitian Creole, DCF-involved family support (Intensive Family Preservation, Reunification, kinship navigation), TANF case management, Victims of Crime Assistance, Project REWARD outpatient addiction recovery for women, Senior Services as Norwalk's Municipal Agent for the Elderly, and Supportive Housing for adults and young adults experiencing homelessness. The organization also runs Minks to Sinks, a 90-year-old biannual tag-sale fundraiser, and operates a regional hub in Branford in addition to its Norwalk headquarters.

FCA's technology stack is built on evidence-based clinical curricula and licensed-deliverer service models rather than software platforms. Programs are operationalized through credentialed staff — licensed clinical social workers (LCSWs), marriage and family therapists, certified alcoholism counselors, and a psychiatric APRN — supported by case-management infrastructure including the ADP recruiting platform, Google Translate for multilingual access, and Acceptiva for donation processing. No public API, mobile application, or proprietary AI/data platform is in place; the agency does not expose developer interfaces. Service delivery occurs in client homes, agency offices, schools (including a co-located ASPIRE program at the old Benjamin Franklin School in Norwalk), community settings, and embedded sites at low-income housing developments (Monterey Village, Soundview Landing). Functional Family Therapy Foster Care and IICAPS deliver 24/7 crisis response and intensive in-home clinical engagement.

The business model blends three revenue streams: government contracts and grants (Connecticut Department of Children and Families, Connecticut Behavioral Health Partnership, FEMA, and municipal contracts), fee-for-service reimbursements (Medicaid/HUSKY and some private insurance covering IICAPS and behavioral health), and donations/charitable contributions (individual donors, corporate partnerships, planned giving) augmented by earned fundraising income through events such as the IMAGINE gala, Golf Classic, and Minks to Sinks. The parent education program is a state-mandated paid service; ASPIRE after-school charges $25-$75/month; many prevention and home-visiting programs are provided free of charge. The go-to-market motion is community-led: referrals flow through DCF, the 2-1-1 state housing system, healthcare providers, schools, and self-referral, with last-mile service delivered in clients' homes and neighborhoods. The agency employs more than 200 staff, engages 500+ volunteers annually, and reports that 90 cents of each donated dollar reaches direct client services.

Name

Family & Children's AGENCY

Legal name

Family & Children's Agency, Inc.

Website

https://familyandchildrensagency.org

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

101–250 employees

Short description

Family & Children's Agency is a 501(c)(3) nonprofit founded in 1942 and headquartered in Norwalk, Connecticut. With 200+ staff, it delivers adoption, foster care, behavioral health, youth development, senior, and supportive housing services across Fairfield County.

Ownership category

akta.pro rank

Product category

Child and Family Human Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120), Child Care Services (624410)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Family Coaching, Parent-Mediated & Home Visiting EI Services (EDACAFAJ)

Keywords

• Human services nonprofit
• Child welfare services
• Foster care adoption
• Behavioral health therapy
• Family support programs

Headquarters

HQ city

Norwalk

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Charitable Contributions: Individual donations, corporate partnerships, and planned giving. Ninety cents of each dollar donated goes directly to client services and programs. Stock donations, wire transfers, and in-kind donations also accepted.
2. Government Contracts and Grants: Funding from Connecticut Department of Children and Families (DCF), Connecticut Behavioral Health Partnership, FEMA grants, and municipal contracts (e.g., Norwalk Municipal Agent for the Elderly).
3. Fee for Service: Medicaid (HUSKY) and some private insurance plans cover services like IICAPS. Program fees include ASPIRE after-school program ($25-$75/month).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Family & Children's Agency is a multi-service nonprofit human services organization delivering adoption, foster care, behavioral health, intensive in-home psychiatric, early childhood home visiting, after-school youth development, addiction recovery, supportive housing, and senior services programs. All offerings are provided directly by FCA's licensed clinical and social work staff to children, families, adults, and seniors in Fairfield County, Connecticut.

Product overview

Family & Children's Agency is a multi-service human services nonprofit organization offering a comprehensive portfolio of programs organized around children, families, adults, and seniors. The organization operates as a unified service provider rather than a platform-plus-modules architecture. Core programs include Adoption (domestic and international), ASPIRE after-school youth development, Behavioral Health services (outpatient therapy and MST), Foster Care (Functional Family Therapy model), IICAPS psychiatric services, Parent Education Program, Early Childhood Home Visiting (Parents as Teachers, MOMS), DCF Involved Family Support, TANF Case Management, Victims of Crime Assistance, Project REWARD addiction recovery, Latino Outreach, Senior Services, and Supportive Housing. The agency also runs Minks to Sinks as a major fundraising initiative. All programs are integrated under one organizational umbrella, with shared staff, infrastructure, and mission to build better lives and strengthen the community.

Differentiator

Problem solved

Functional benefit

Brands

• ASPIRE: After-school and summer program for middle and high school youth providing academic engagement, parent education, social skill building, and career exploration.
• Project REWARD
• Community Connections
• IICAPS

Products and services

• Adoption Program One of the largest private adoption agencies in Connecticut with offices in Norwalk and Branford, offering domestic and international adoption services including home study, post-placement services, and birth parent support.
• ASPIRE After-School and Summer Program Youth development program for middle and high school students located at the old Benjamin Franklin School building in Norwalk, offering academic engagement, parent education, social skill building, and career exploration. Program fees range from $25-$75 per month.
• Behavioral Health Services Therapeutic outpatient services for children, adolescents, adults, and families experiencing mental health challenges, depression, anxiety, grief, and life transitions, including Multi-Systemic Therapy (MST) for adolescents.
• Foster Care Program Functional Family Therapy Foster Care program designed for children ages 6-18 with serious emotional and behavioral disorders, providing in-home family therapy, case management, and permanency resources. Foster parents receive a monthly stipend and financial/medical benefits for the child.
• IICAPS (Intensive In-Home Child & Adolescent Psychiatric Services) Alternative to psychiatric hospitalization for children ages 5-18 with significant psychiatric needs, providing 24/7 crisis response, in-home therapy, family treatment, school consultation, and case management.
• Parent Education Program (PEP) Six-hour mandatory group class required by Connecticut for parents involved with Family Court regarding custody, visitation, and divorce issues, including the Focus on KIDS program for high-conflict separations.
• Early Childhood Home Visiting Child and Family Development services for children birth to age 5, including Parents as Teachers, the MOMS program, and the Fatherhood Initiative, offered free in English, Spanish, and Haitian Creole to families in the Greater Norwalk area.
• DCF Involved Family Support Comprehensive family support including Intensive Family Preservation (IFP), Reunification and Therapeutic Family Time (RTFT), ConnectiKIN kinship navigation, and Supportive Housing for Families for DCF-involved families across Connecticut.
• TANF Case Management Program Individualized case management and care coordination for TANF (Temporary Assistance to Needy Families) recipients to help them achieve self-reliance through home-based counseling.
• Victims of Crime Assistance (VOCA) Holistic supportive services for crime victims including assistance with the Victims Compensation Fund, advocacy, crisis intervention, safety planning, and connections to counseling, housing, and other resources.
• Project REWARD Addiction Recovery Program Outpatient substance use disorder recovery and mental health program for women in Fairfield County, offering an Intensive Outpatient Program, early intervention, and outpatient treatment with transportation provided.
• Latino Community Outreach Culturally competent case management connecting Latino residents to substance abuse treatment, health insurance, food assistance, job search support, and other community resources through bilingual services.
• Senior Services Spectrum of care for seniors including the Senior Services Umbrella program (as Norwalk Municipal Agent for the Elderly), Homemakers and Companions, and Social Work Services allowing seniors to remain independent in their homes.
• Supportive Housing Programs providing case management to formerly homeless adults and young adults ages 18-24 experiencing housing instability, including the Community Connections Center and partnerships with Monterey Village and Soundview Landing housing developments.
• Minks to Sinks Bi-annual tag sale fundraiser with over 90 years of history, operated by women volunteers in Wilton, CT, with proceeds benefiting Family & Children's Agency programs.

Quantifiable outcome

• 90 cents of each dollar donated goes directly to client services
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• The Connection Inc.coreStrategic or Co-development PartnerFCA partners with The Connection Inc. to provide the Supportive Housing for Families (SHF) program throughout Connecticut, offering families working with DCF support services and access to safe, affordable housing while working to maintain custody or reunify with children.
• Access Community Action AgencyminorStrategic or Co-development PartnerPartner in the Supportive Housing for Families (SHF) program providing housing services and support to DCF-involved families throughout Connecticut.
• BH CareminorStrategic or Co-development PartnerPartner in the Supportive Housing for Families (SHF) program serving families throughout Connecticut.
• Wellmore Behavioral HealthminorStrategic or Co-development PartnerPartner in the Supportive Housing for Families (SHF) program providing behavioral health-integrated housing support.
• Wheeler ClinicminorStrategic or Co-development PartnerPartner in the Supportive Housing for Families (SHF) program providing comprehensive services to DCF-involved families.
• Monterey VillageminorStrategic or Co-development PartnerFCA provides on-site case managers at Monterey Village, a low-income housing development, connecting families to community resources and supporting independent living.
• Soundview LandingminorStrategic or Co-development PartnerFCA provides on-site case managers at Soundview Landing, a mixed-income housing development, offering counseling and support to help families transition to self-sufficiency.
• Norwalk ACTScoreStrategic or Co-development PartnerRob Cashel serves on the Board and Executive Committee of Norwalk ACTS, an organization working to promote the success of children and youth in Norwalk along the cradle to career continuum. FCA maintains a prominent role within this collective impact initiative.
• The Children's League of ConnecticutcoreStrategic or Co-development PartnerRob Cashel serves on the Board of The Children's League of Connecticut, advocating for children and families statewide.
• Wilton's Minks to Sinks OrganizationcoreStrategic or Co-development PartnerSince 1980, FCA has maintained ties with Minks to Sinks, a women-run organization with 90+ years of history that runs biannual tag sales benefiting FCA.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Family Centers: Family Centers in Greenwich, CT is the closest peer: a multi-service human services nonprofit serving Fairfield County with adoption, foster care, behavioral health, and senior programs. President & CEO Rob Cashel of FCA worked at Family Centers for 23 years prior, making the operating model and service mix nearly identical.
• The Connection Inc. The Connection Inc. is a CT nonprofit providing behavioral health, supportive housing, and community services. FCA partners with The Connection on the Supportive Housing for Families (SHF) program, and both compete for DCF and state-funded contracts in overlapping service lines.
• Liberation Programs: Liberation Programs is a CT-based behavioral health and addiction services nonprofit. FCA's CFO Omar Garro previously served as CFO there, and both serve overlapping DCF-involved families and adult behavioral health populations in Fairfield County.
• Wellmore Behavioral Health: Wellmore Behavioral Health is a CT nonprofit delivering child and family behavioral health, including IICAPS-equivalent in-home services. It is an FCA SHF partner and directly competes for DCF and Connecticut Behavioral Health Partnership contracts.
• Wheeler Clinic: Wheeler Clinic provides behavioral health, foster care, and DCF-involved family services in Connecticut. It partners with FCA on SHF and pursues the same state contracts for family preservation, behavioral health, and child welfare services.
• BH Care: BH Care (formerly Bridgeport Health Care) is a CT nonprofit offering behavioral health, foster care, and family services. An SHF partner with FCA and a direct competitor for DCF behavioral-health and supportive-housing contracts in southern Connecticut.
• Clifford Beers Community Health: Clifford Beers provides child and family outpatient mental health, in-home services, and community-based care across CT. It is highly comparable to FCA on behavioral health and DCF-involved family programs.
• Access Community Action Agency: Access Community Action Agency is a CT nonprofit delivering supportive housing, family services, and case management. It partners with FCA on SHF and competes for related DCF housing and family-stability contracts.
• Child and Family Guidance Center: Child & Family Guidance Center is a CT nonprofit providing outpatient behavioral health, foster care, and family preservation services in the Norwalk/Fairfield area, closely matching FCA's service portfolio.
• Kids in Crisis: Kids in Crisis is a CT nonprofit providing crisis intervention, shelter, and family support for children and youth in Fairfield County. FCA's VP of Development previously led Kids in Crisis, and both compete for similar DCF and donor funding.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/FamilyAndChildrensAgency
• Instagraminstagram.com/fca_ct
• LinkedInlinkedin.com/company/family-childrens-agency
• YouTubeyoutube.com/@familyandchildrensagency8222
• Xx.com/FamilyChildren

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Family & Children's AGENCY