The City of White Plains

What The City of White Plains does

The City of White Plains is the municipal government serving White Plains, a city in Westchester County, New York, with origins traced to the Revolutionary War era and a 250th anniversary being commemorated in 2026. It provides the full suite of local-government services to residents, local businesses, property owners/developers, and the ~300,000 vehicles entering and exiting downtown on a typical weekday: public safety (police and fire), public works (road resurfacing, water-main flushing, snow and waste removal), building permitting and inspection, water and sewer utilities, parking enforcement and garages, recreation programming and parks, library services, youth services, and community events. The City is governed by an elected Mayor (currently Justin C. Brasch) and Common Council, employs 501-1,000 people, and operates from City Hall at 255 Main Street with additional departmental and operational sites.

The City's technology layer is a CivicPlus-powered municipal web portal that consolidates online payments, permit and license applications, and form submissions, supplemented by two mobile apps (Park White Plains and DPW At Your Service), a community notification system (White Plains ALERTS), and a multimedia platform; the website is designed to comply with Section 508 and WCAG 2.0 A/AA accessibility standards. The City's funding model is statutory rather than commercial: the FY2024-25 General Fund budget is $212,876,670, sourced from property taxes (General City rate $244.18 per $1,000 of assessed value), a 2.5% city share of the 8.375% combined sales tax, water and sewer billing (sewer at 18% of water billed), building permit and Certificate of Occupancy fees, parking fees and fines, a 3% room occupancy tax on hotel/motel stays, and interest and penalties on delinquent taxes and water charges (1% per month, non-waivable under NYS Real Property Tax Law). The City has no parent company, no subsidiaries, and no shareholders, and does not raise private capital.

Name

The City of White Plains

Legal name

City of White Plains

Website

https://cityofwhiteplains.com

Company type

Private

Founded year

1776

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of White Plains is a municipal government in Westchester County, NY, serving residents, businesses, and ~300,000 daily commuters with public safety, public works, permitting, water/sewer, parking, recreation, and library services, governed by an elected Mayor and Common Council with a FY2024-25 General Fund budget of approximately $212.9 million.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (9211)

SIC

Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Public safety administration
• Property tax collection
• Building permit issuance
• Recreation program services

Headquarters

HQ city

White Plains

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: The City of White Plains collects property taxes including a General City Rate of $244.18 per assessed value for fiscal year 2024/25. Tax bills are due in January, April, and July.
2. Sales Tax: The sales tax rate is 8.375% with distribution: NYS receives 4.00%, Westchester County receives 1.50%, City of White Plains receives 2.50%, and MTA receives 0.375%.
3. Water and Sewer Billing: Residential water is billed twice a year per district. Commercial users are billed quarterly. Sewer rates are calculated at 18% of water billed. Unpaid water charges are re-levied as tax liens.
4. Building Permits and Fees: Various fees for building permits, certificates of occupancy, and inspection services. Certificate of Occupancy costs range from $75 for residential to $100 for commercial.
5. Parking Fees and Fines: Revenue from metered parking, parking permits, and parking ticket payments. The City operates multiple parking garages and lots.
6. Room Occupancy Tax: A 3% tax imposed on hotel/motel room rentals in the City of White Plains, effective October 1, 2009.
7. Interest and Penalties on Delinquent Taxes/Water: The interest rate is 1% per month for overdue taxes/water charges. Cannot be waived per NYS Real Property Tax Law.

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

The City of White Plains is a municipal government that provides essential public services to residents and businesses, including public safety (police and fire), public works (road maintenance, snow removal, sanitation, water and sewer services), building permit and code enforcement, recreation programming, library services, and tax/utility billing. It operates a comprehensive digital portal (CivicPlus-based) that consolidates online payments, permit applications, community notifications, and citizen engagement for city government operations.

Product overview

The City of White Plains operates a comprehensive municipal government website built on the CivicPlus platform, offering citizens a unified digital portal that consolidates government services, community information, and administrative functions. The product portfolio is organized as a platform-with-modules architecture where the main website serves as the central hub, with specialized sub-products and applications addressing specific citizen needs. Key product modules include the White Plains ALERTS Community Notification System for emergency communications, the Park White Plains App and DPW At Your Service App for mobile service engagement, Online Payments and Tax/Utility Bill payment systems for financial transactions, Applications & Permits for licensing and permits, White Plains Multimedia for video content, the Court Street Market and Community Food Pantry directory for community resources, and the Rec & Parks Program Guide for recreational programming.

Differentiator

Problem solved

Functional benefit

Products and services

• City of White Plains Official Website The main municipal government website serving as the central digital hub for all City of White Plains services, information, news alerts, event calendars, online payments, and permit applications for residents, businesses, and visitors.
• White Plains ALERTS Community Notification System Community notification system enabling residents to receive alerts about emergencies, community events, and important city announcements via email, text, and other channels.
• Park White Plains App Mobile application enabling residents and visitors to locate and navigate city parks, view park amenities, and access recreation information.
• DPW At Your Service App Mobile application allowing residents to report public works issues such as potholes, fallen trees, and infrastructure concerns directly to the Department of Public Works.
• Online Tax and Water Payments Online payment system enabling residents and property owners to pay property taxes, water bills, and sewer charges electronically.
• Applications and Permits Portal Digital platform for submitting and tracking various city permits and license applications including building permits, special event permits, and business licenses for residents, contractors, and property owners.
• White Plains Public Library Public library services including digital resources, programs, services, and community information provided by the White Plains Public Library for city residents and visitors.
• Recreation and Parks Program Guide Seasonal recreational programming covering camps, sports, fitness, and community activities for residents of all ages and abilities, including pool facilities (Gardella and Kittrell Pools).
• Bike Share Program Bike share program providing residents and visitors access to bicycles for transportation and recreation throughout the city.
• Our Home WP Community Engagement Platform Community-driven platform allowing residents to share positive stories, housing and neighborhood concerns, and participate in community engagement initiatives.

Quantifiable outcome

• Citywide speed limit of 25 mph established as minimum allowed under NY State law
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Two partnerships are on record, tiered minor.

• Helpsy (with Westchester County)minorStrategic or Co-development PartnerExpanded partnership with Helpsy, in collaboration with Westchester County, to offer free curbside clothing recycling for residents. Residents can schedule curbside pick-up of used clothing to recycle.
• Con EdisonminorOthersElectric utility provider referenced for storm safety tips and power outage reporting (1-800-75-CONED).

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Others

• CivicPlus: CivicPlus is the CMS and digital services provider behind White Plains' municipal website and online payment/permit platform. It is an ecosystem/technology peer rather than a municipal competitor, but shapes the city's service delivery capabilities.
• Granicus: Granicus provides government technology for communications, legislative management, and citizen engagement to municipalities nationwide. Comparable as a vendor shaping how peer cities deliver digital services and constituent outreach.

Direct peers

• City of New Rochelle: New Rochelle is a neighboring Westchester County city with a similar Mayor-Council structure, downtown redevelopment focus, and full suite of municipal services. Its recent downtown rezoning and infrastructure investments provide a directly comparable urbanization trajectory.
• City of Mount Vernon: Mount Vernon is a Westchester County city operating a comparable municipal structure with shared county services and overlapping labor markets. It offers a useful comparator for budget scale, tax structure, and service delivery in the same regulatory environment.
• City of Yonkers: Yonkers is the largest city in Westchester County, NY, operating a Mayor-Council government with comparable municipal functions including police, fire, public works, recreation, and water/sewer utilities. It serves as the closest scale and structural peer to White Plains in the same county.
• City of Newburgh: Newburgh is a New York State city of broadly similar population scale with a Mayor-Council structure delivering police, fire, public works, recreation, and water/sewer services. Comparable in scope of municipal functions and mid-Hudson/lower-Hudson regional context.

Regional players

• Town of Greenburgh: Greenburgh is the unincorporated town that surrounds White Plains and shares many overlapping residents, county services, and labor pools. Although structured as a town rather than a city, it operates comparable municipal services and competes for the same regional workforce.
• City of Stamford: Stamford is a comparable mid-sized Northeast city with a strong downtown office base, similar weekday commuter population dynamics, and a full municipal service portfolio. Useful as a regional benchmark for sales tax dependence and downtown-driven revenue.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/cityofwp
• YouTubeyoutube.com/channel/UCaa2Ni2u6VrA8ETOFhH9I4A
• Facebookfacebook.com/CityofWPMayorRoach
• Instagraminstagram.com/cityofwhiteplainsny

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of White Plains