East Arkansas Family Health Center

What East Arkansas Family Health Center does

East Arkansas Family Health Center (EAFHC) is a private, nonprofit Federally Qualified Health Center (FQHC) headquartered in West Memphis, Arkansas, that has delivered primary and preventive healthcare services since opening in 1974. The organization operates 12 healthcare delivery sites across Crittenden, Poinsett, Mississippi, St. Francis, and Phillips counties, including seven primary care offices, four school-based health centers, the Arkansas Delta AIDS Care Center (ADAC) satellite, and three retail pharmacies — supported by a staff of 279 under CEO Susan Ward-Jones, MD.

EAFHC's service portfolio spans primary care, women's health, pediatrics, chronic disease management (diabetes, hypertension, HIV/AIDS), dental, ophthalmology, behavioral health, pharmacy, and non-emergency medical transportation, all coordinated through a Patient-Centered Medical Home (PCMH) model recognized by NCQA at five clinics. Technology infrastructure is anchored by an eClinicalWorks EHR (with patient portal), telehealth visit capability, and the RXlocal mobile app for prescription management; proprietary operational strengths include the 340B drug pricing program, medication therapy management, and medical adherence packaging.

Revenue is generated through a hybrid of federal HHS Section 330 FQHC funding, Federal PHS deemed malpractice protection, Medicaid/Medicare prospective payment system reimbursements, sliding fee scale payments (with a $50 copay for uninsured patients), private insurance co-pays, and 340B pharmacy economics. The organization holds Joint Commission accreditation and HRSA Health Center Quality Leader recognition, and is a member of the Arkansas Rural Health Partnership coalition. As a community-governed nonprofit with no disclosed funding rounds or parent company, EAFHC functions as a regional safety-net provider whose growth is paced by federal grant cycles and community need rather than commercial capital.

Name

East Arkansas Family Health Center

Legal name

East Arkansas Family Health Center, Inc.

Website

https://eafhc.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

East Arkansas Family Health Center is a nonprofit Federally Qualified Health Center operating 12 sites across five rural eastern Arkansas counties, delivering integrated primary, dental, behavioral, and pharmacy care to underserved populations under the Patient-Centered Medical Home model.

Ownership category

akta.pro rank

Product category

Community Healthcare Services

NAICS

Family Planning Centers (621410), Family Planning Centers (62141), Other Individual and Family Services (624190), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLAFAGAB

Community Health Centers (FQHCs & Look-Alikes)

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYHLAFAGAN

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics)

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYBPAGACAL

Public Health & Health Equity Organizations

Business & Public Services/Nonprofit, NGO & Social Services/Health & Medical Nonprofits

SECONDARYHLAJAAAK

Maternal, Child & Family Health Departments

Healthcare & Life Sciences/Public Health, Government & Regulators/Public Health Agencies & Health Departments

Keywords

• Community health center
• Primary care services
• Federally qualified health center
• Rural healthcare services
• Preventive healthcare services

Headquarters

HQ city

West Memphis

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Federal HHS Funding: Receives Health and Human Services (HHS) funding as a Federally Qualified Health Center (FQHC). Holds Federal PHS deemed status for medical malpractice claims.
2. Patient Payments - Insurance: Accepts Medicare, Medicaid, and most major insurance plans. Co-payments, co-insurance, and deductibles collected at time of visit.
3. Sliding Fee Scale: Offers significant discounts to individuals and families who qualify based on income and household size. For uninsured patients, a $50 copay is required per visit.
4. 340B Pharmacy Services: Pharmacy services participating in the 340B drug pricing program, enabling affordable medications and generating revenue through prescription services.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

East Arkansas Family Health Center is a nonprofit, Federally Qualified Health Center (FQHC) that delivers integrated primary and preventive healthcare across 12 sites in eastern Arkansas. Its service portfolio spans primary care, women's health, pediatrics, chronic disease management, HIV/AIDS care, dental, ophthalmology, behavioral health, pharmacy (340B), and non-emergency medical transportation. Care is organized around the Patient-Centered Medical Home (PCMH) model and is offered on a sliding fee scale to uninsured and underinsured patients.

Product overview

East Arkansas Family Health Center is a nonprofit community health center offering a comprehensive, integrated healthcare delivery system across 12 locations in eastern Arkansas. The organization provides a unified portfolio of primary and preventive healthcare services organized around a Patient-Centered Medical Home (PCMH) model. The core service portfolio includes Primary Care, Women's Health Care, Pediatric Care, Chronic Disease Management, HIV Management (via Arkansas Delta AIDS Care Center), Dental Care, Ophthalmology, Behavioral Health, Pharmacy, and Transportation services. Supporting infrastructure includes patient-facing tools such as an online Patient Portal and RXlocal mobile app for prescription management.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Expansion to 35,200 sq ft enabled treatment of nearly 10,000 new patients and 27,000 new visits
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Arkansas Rural Health Partnership (ARHP)coreStrategic or Co-development PartnerEAFHC is part of ARHP, a nonprofit coalition formed in 2008 to improve healthcare in rural communities. ARHP has expanded to more than 30 organizations and provides training programs through the Arkansas Rural Health Academy. ARHP trained 70 EMTs, 68 paramedics, and 8 community paramedics through emergency medical training programs.
• Delta Regional AuthorityminorOthersFederal agency supporting emergency medical training programs. Provided funding support for training 70 EMTs, 68 paramedics, and 8 community paramedics.
• Department of LaborminorOthersFederal department supporting emergency medical training programs. Collaborated with Delta Regional Authority for healthcare workforce training.

Scale indicators8 records

Recent moves23 records

Expansion highlights6 records

Direct peers

• ARcare: Large Arkansas FQHC network with similar multi-county footprint, integrated medical/dental/pharmacy/behavioral services, and comparable rural underserved patient base — the closest direct peer to EAFHC in scale and operating model.
• Lee County Cooperative Clinic: Mississippi Delta FQHC providing primary medical, dental, and pharmacy services in a similarly rural, high-need agricultural county — directly comparable in mission, payor mix, and geographic setting to EAFHC.
• Mid-Delta Health Systems: Mississippi Delta FQHC serving rural Phillips County-adjacent communities; comparable in scale, services, and population served to EAFHC's Helena and Marvell sites.
• Mainline Health Systems: Arkansas FQHC with multi-county rural coverage in southeast Arkansas (Drew, Chicot, Desha counties), offering similar integrated medical/dental/behavioral services to underserved populations.
• Boston Mountain Rural Health Center: Arkansas FQHC operating multiple primary care sites across north-central Arkansas with similar rural-community-health-center structure, sliding fee scale, and school-based outreach.
• Jefferson Comprehensive Care System: Arkansas FQHC providing primary care, dental, pharmacy, and HIV services across multiple southeast Arkansas counties — directly comparable scope including HIV case management.

Others

• Delta Health Alliance: Mississippi Delta regional health collaborative focused on rural health access, workforce, and community programs — adjacent mission and overlapping geography with EAFHC's service area.
• Arkansas Rural Health Partnership: Coalition of 30+ rural health organizations in which EAFHC participates; not a direct competitor but a strategic enabling partner that delivers workforce training and shared services.

Broad incumbents

• St. Bernards Healthcare: Regional health system headquartered in Jonesboro, AR, operating across northeast Arkansas including Poinsett County where EAFHC has sites — partial geographic overlap and competitor for the same Medicaid-insured population.
• Baptist Memorial Health Care: Large regional hospital system serving the same Mid-South region including eastern Arkansas; competes for the same patient population but through inpatient/acute care rather than FQHC primary care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/EAFHCenter
• LinkedInlinkedin.com/company/east-arkansas-family-health-center-inc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about East Arkansas Family Health Center